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Solved Bsod only from sleep mode please help!


theST1G

Member
Member
Posts
26
#1
Hi I only get the BSOD blue screen when waking from sleep mode only and its always the same message. Just bought this laptop a month ago. The message is Driver IRQL not less or equal athw8x.sys
So I already uninstalled my wireless driver which was out of date and updated it to latest manufacture version, but I still keep getting this same message when waking from sleep.
 

My Computer

System One

  • OS
    windows 8
    Computer type
    Laptop
    System Manufacturer/Model Number
    Asus s400ca
    Memory
    6gb
    Graphics Card(s)
    intel 4000
    Browser
    google chrome
    Antivirus
    windows defender and malwarebytes

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#2

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model Number
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

theST1G

Member
Member
Posts
26
#3
bdos help

Thanks for not flaming me. Here it is I appreciate any help only program I have installed is classic shell, utorrent, malwarebytes and the programs that came with the laptop. Thanks for any help, I already tried a reset of the whole system basically erasing everything and making it factory settings and I still get this problem.
 
Last edited:

My Computer

System One

  • OS
    windows 8
    Computer type
    Laptop
    System Manufacturer/Model Number
    Asus s400ca
    Memory
    6gb
    Graphics Card(s)
    intel 4000
    Browser
    google chrome
    Antivirus
    windows defender and malwarebytes

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#4
I don't flame. If I get upset enough, I'll ignore a person - but only after an attempt or two to set things right.

In general a reset to factory settings will fix any 3rd party driver problems - but adding other 3rd party programs may cause problems.

This is how I suggest we proceed:
In this case, the athw8x.sys driver continues to be blamed. There's several possibilities here:
1) the athw8x.sys drive is defective (we have seen issues with this driver in Win8 recently)
2) there is another program/driver using the wireless connection and it's causing problems
3) the wireless card itself if defective (broken).
There's more possibilities than this, but these are the one's that I'm concerned with right now.

Item 1) - try using different versions of the driver to see if all of them cause problems.

Item 2) - run Driver Verifier according to these directions: Driver Verifier Settings

Item 3) - replace the wireless card (not real easy on most laptops). See if you can get it repaired under warranty (if possible). We've had a couple of defective wireless cards at work that use this driver (the latest was an Asus). The only way to verify it is to replace the wireless card and test to see if it's fixed.
Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

ASMMAP64.sys Thu Jul 2 05:13:26 2009 (4A4C7A36)
LENOVO ATK Hotkey ATK0101 ACPI UTILITY
http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys

atkwmiacpi64.sys Tue Sep 6 21:44:52 2011 (4E66CC94)
ATK WMIACPI Utility
http://www.carrona.org/drivers/driver.php?id=atkwmiacpi64.sys

AiCharger.sys Thu Sep 22 22:04:40 2011 (4E7BE938)
Asus Charger Driver [br] Likely BSOD cause - haven't seen recently (15Jan2013)
http://www.carrona.org/drivers/driver.php?id=AiCharger.sys

If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings

If all of this doesn't stop the BSOD's (after Driver Verifier), please run these free hardware diagnostics: Hardware Diagnostics. Let us know the results and we can move on from there. There are no specific wireless tests here - so it won't necessarily show anything.



Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Fri Apr 12 00:37:55.899 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\041113-21093-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16551.amd64fre.win8_gdr.130306-1502
System Uptime:[B]0 days 7:16:55.737[/B]
*** WARNING: Unable to verify timestamp for athw8x.sys
*** ERROR: Module load completed but symbols could not be loaded for athw8x.sys
Probably caused by :[B]athw8x.sys ( athw8x+9560f )[/B]
BugCheck [B]D1, {4, 2, 0, fffff88004ecc60f}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000D1]DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)[/url]
Arguments: 
Arg1: 0000000000000004, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff88004ecc60f, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]AV_athw8x+9560f[/B]
CPUID:        "Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz"
MaxSpeed:     1700
CurrentSpeed: [B]1696[/B]
  BIOS Version                  S400CA.203
  BIOS Release Date             09/28/2012
  Manufacturer                  ASUSTeK COMPUTER INC.
  Product Name                  S400CA
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Apr 10 16:02:50.868 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\041013-23781-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16551.amd64fre.win8_gdr.130306-1502
System Uptime:[B]0 days 1:07:46.705[/B]
*** WARNING: Unable to verify timestamp for athw8x.sys
*** ERROR: Module load completed but symbols could not be loaded for athw8x.sys
Probably caused by :[B]athw8x.sys ( athw8x+9560f )[/B]
BugCheck [B]D1, {4, 2, 0, fffff8800494a60f}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000D1]DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)[/url]
Arguments: 
Arg1: 0000000000000004, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff8800494a60f, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]AV_athw8x+9560f[/B]
CPUID:        "Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz"
MaxSpeed:     1700
CurrentSpeed: [B]1696[/B]
  BIOS Version                  S400CA.203
  BIOS Release Date             09/28/2012
  Manufacturer                  ASUSTeK COMPUTER INC.
  Product Name                  S400CA
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Apr 10 14:54:40.916 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\041013-18531-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16551.amd64fre.win8_gdr.130306-1502
System Uptime:[B]0 days 0:40:00.753[/B]
*** WARNING: Unable to verify timestamp for athw8x.sys
*** ERROR: Module load completed but symbols could not be loaded for athw8x.sys
Probably caused by :[B]athw8x.sys ( athw8x+9560f )[/B]
BugCheck [B]D1, {4, 2, 0, fffff8800513860f}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000D1]DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)[/url]
Arguments: 
Arg1: 0000000000000004, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff8800513860f, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]AV_athw8x+9560f[/B]
CPUID:        "Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz"
MaxSpeed:     1700
CurrentSpeed: [B]1696[/B]
  BIOS Version                  S400CA.203
  BIOS Release Date             09/28/2012
  Manufacturer                  ASUSTeK COMPUTER INC.
  Product Name                  S400CA
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Apr  9 20:54:06.841 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\040913-18687-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16496.amd64fre.win8_gdr.130108-1504
System Uptime:[B]0 days 2:15:50.677[/B]
*** WARNING: Unable to verify timestamp for athw8x.sys
*** ERROR: Module load completed but symbols could not be loaded for athw8x.sys
Probably caused by :[B]athw8x.sys ( athw8x+9560f )[/B]
BugCheck [B]D1, {4, 2, 0, fffff8800509860f}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000D1]DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)[/url]
Arguments: 
Arg1: 0000000000000004, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff8800509860f, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]AV_athw8x+9560f[/B]
CPUID:        "Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz"
MaxSpeed:     1700
CurrentSpeed: [B]1696[/B]
  BIOS Version                  S400CA.203
  BIOS Release Date             09/28/2012
  Manufacturer                  ASUSTeK COMPUTER INC.
  Product Name                  S400CA
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Apr  9 18:37:53.852 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\040913-19046-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16496.amd64fre.win8_gdr.130108-1504
System Uptime:[B]0 days 15:34:23.082[/B]
*** WARNING: Unable to verify timestamp for athw8x.sys
*** ERROR: Module load completed but symbols could not be loaded for athw8x.sys
Probably caused by :[B]athw8x.sys ( athw8x+9560f )[/B]
BugCheck [B]D1, {4, 2, 0, fffff8800538e60f}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000D1]DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)[/url]
Arguments: 
Arg1: 0000000000000004, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff8800538e60f, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]AV_athw8x+9560f[/B]
CPUID:        "Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz"
MaxSpeed:     1700
CurrentSpeed: [B]1696[/B]
  BIOS Version                  S400CA.203
  BIOS Release Date             09/28/2012
  Manufacturer                  ASUSTeK COMPUTER INC.
  Product Name                  S400CA
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]
3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Fri Apr 12 00:37:55.899 2013 (UTC - 4:00)**************************
[COLOR=RED][B]ASMMAP64.sys                Thu Jul  2 05:13:26 2009 (4A4C7A36)[/B][/COLOR]
[COLOR=RED][B]atkwmiacpi64.sys            Tue Sep  6 21:44:52 2011 (4E66CC94)[/B][/COLOR]
[COLOR=RED][B]AiCharger.sys               Thu Sep 22 22:04:40 2011 (4E7BE938)[/B][/COLOR]
excsd.sys                   Fri Mar 30 15:52:41 2012 (4F760F09)
excfs.sys                   Fri Mar 30 15:53:05 2012 (4F760F21)
AsHIDSwitch64.sys           Wed May 30 22:38:32 2012 (4FC6D9A8)
IntcDAud.sys                Tue Jun 19 10:40:51 2012 (4FE08F73)
iaStorA.sys                 Mon Jul  9 16:42:33 2012 (4FFB4239)
dump_iaStorA.sys            Mon Jul  9 16:42:33 2012 (4FFB4239)
irstrtdv.sys                Thu Jul 12 19:58:02 2012 (4FFF648A)
L1C63x64.sys                Wed Jul 18 22:54:44 2012 (500776F4)
kbfiltr.sys                 Wed Aug  1 23:22:22 2012 (5019F26E)
DptfManager.sys             Thu Sep  6 21:16:19 2012 (50494AE3)
DptfDevDram.sys             Thu Sep  6 21:16:57 2012 (50494B09)
DptfDevGen.sys              Thu Sep  6 21:17:21 2012 (50494B21)
DptfDevFan.sys              Thu Sep  6 21:17:43 2012 (50494B37)
DptfDevPch.sys              Thu Sep  6 21:18:23 2012 (50494B5F)
DptfDevProc.sys             Thu Sep  6 21:19:30 2012 (50494BA2)
igdkmd64.sys                Wed Oct 17 15:12:29 2012 (507F031D)
viahduaa.sys                Mon Oct 22 04:11:15 2012 (5084FFA3)
intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
HECIx64.sys                 Mon Dec 17 14:32:21 2012 (50CF7345)
AsusTP.sys                  Thu Jan 10 08:29:56 2013 (50EEC254)
athw8x.sys                  Mon Jan 21 05:56:10 2013 (50FD1ECA)
mbam.sys                    Thu Feb 28 15:33:07 2013 (512FBF03)
[/font]
http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys
http://www.carrona.org/drivers/driver.php?id=atkwmiacpi64.sys
http://www.carrona.org/drivers/driver.php?id=AiCharger.sys
http://www.carrona.org/drivers/driver.php?id=excsd.sys
http://www.carrona.org/drivers/driver.php?id=excfs.sys
AsHIDSwitch64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=irstrtdv.sys
http://www.carrona.org/drivers/driver.php?id=L1C63x64.sys
http://www.carrona.org/drivers/driver.php?id=kbfiltr.sys
DptfManager.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
DptfDevDram.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
DptfDevGen.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
DptfDevFan.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
DptfDevPch.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
DptfDevProc.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=viahduaa.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
AsusTP.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=athw8x.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model Number
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

theST1G

Member
Member
Posts
26
#5
ok so when i went on the asus driver support site I was able to update the first driver you listed, couldn't find the second one and just uninstalled the third one asus charger plus.
 

My Computer

System One

  • OS
    windows 8
    Computer type
    Laptop
    System Manufacturer/Model Number
    Asus s400ca
    Memory
    6gb
    Graphics Card(s)
    intel 4000
    Browser
    google chrome
    Antivirus
    windows defender and malwarebytes

theST1G

Member
Member
Posts
26
#6
Help I keep getting the same error. I just bought the laptop two months ago and have 12 months manufacture warranty so I'll send it into asus. Thanks for your help just wish there was another way hate to lose all the customizations i have made to windows.
 

My Computer

System One

  • OS
    windows 8
    Computer type
    Laptop
    System Manufacturer/Model Number
    Asus s400ca
    Memory
    6gb
    Graphics Card(s)
    intel 4000
    Browser
    google chrome
    Antivirus
    windows defender and malwarebytes

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#7
Good luck! Post back if you need further assistance.
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model Number
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

theST1G

Member
Member
Posts
26
#8
Ok I sent it in because I still had warranty on it. They ended up sending me a brand new laptop. But now I have a problem with flashplayer. In internet explorer if I go to youtube and try and play a video it tells me to download and install latest flash player, but when i go the the adobe website to download it basically tells me that internet explorer comes with it. I already disabled active x but still it keeps giving me this error. I only use IE because for some weird reason google chrome won't play any yahoo videos works fine on youtube but IE can play yahoo videos fine. Please help me!
 

My Computer

System One

  • OS
    windows 8
    Computer type
    Laptop
    System Manufacturer/Model Number
    Asus s400ca
    Memory
    6gb
    Graphics Card(s)
    intel 4000
    Browser
    google chrome
    Antivirus
    windows defender and malwarebytes

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#9
I'm not real good with flash/IE issues, I'd suggest posting over in the Browsers & Mail forums for more expert advice: Browsers & Mail - Windows 8 Forums

FWIW - Flash is updated via Windows Update in Win8. So to get the latest version you've gotta make sure you're up to date on Windows Updates.
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model Number
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

theST1G

Member
Member
Posts
26
#10
Ok I fixed the problem by uninstalling the windows update for flash and reinstalling latest version of flash player now IE works. And the problem with google chrome is because I just updated chrome and other people are having this problem as well can't play yahoo videos.
 

My Computer

System One

  • OS
    windows 8
    Computer type
    Laptop
    System Manufacturer/Model Number
    Asus s400ca
    Memory
    6gb
    Graphics Card(s)
    intel 4000
    Browser
    google chrome
    Antivirus
    windows defender and malwarebytes

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#11
Smart move! Thanks for letting us know!
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model Number
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

theST1G

Member
Member
Posts
26
#12
Help

Got the new laptop but got the same problem again here is the zip. I think it might be the program instant on that comes with asus but I really have no idea this replacement laptop is way faster and better glad I had it replaced. Also I deleted Asus Live update because it was very buggy. what is a way I can keep all my drivers up to date without manually checking the support site?
 

My Computer

System One

  • OS
    windows 8
    Computer type
    Laptop
    System Manufacturer/Model Number
    Asus s400ca
    Memory
    6gb
    Graphics Card(s)
    intel 4000
    Browser
    google chrome
    Antivirus
    windows defender and malwarebytes

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#13
Looks just like the other errors - funny that it should happen on another laptop
Please list all changes that you made to the new laptop - particularly any software that you've installed.

Please ensure that the wireless drivers are updated, then run Driver Verifier according to these instructions: Driver Verifier Settings

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

ASMMAP64.sys Thu Jul 2 05:13:26 2009 (4A4C7A36)
LENOVO ATK Hotkey ATK0101 ACPI UTILITY
http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys

atkwmiacpi64.sys Tue Sep 6 21:44:52 2011 (4E66CC94)
ATK WMIACPI Utility
http://www.carrona.org/drivers/driver.php?id=atkwmiacpi64.sys

AiCharger.sys Thu Sep 22 22:04:40 2011 (4E7BE938)
Asus Charger Driver [br] Likely BSOD cause - haven't seen recently (15Jan2013)
http://www.carrona.org/drivers/driver.php?id=AiCharger.sys



Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Sun May 19 20:23:33.265 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\051913-28437-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16581.amd64fre.win8_gdr.130410-1505
System Uptime:[B]0 days 21:01:39.092[/B]
*** WARNING: Unable to verify timestamp for athw8x.sys
*** ERROR: Module load completed but symbols could not be loaded for athw8x.sys
Probably caused by :[B]athw8x.sys ( athw8x+9560f )[/B]
BugCheck [B]D1, {4, 2, 0, fffff8800518160f}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000D1]DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)[/url]
Arguments: 
Arg1: 0000000000000004, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff8800518160f, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]AV_athw8x+9560f[/B]
CPUID:        "Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz"
MaxSpeed:     1700
CurrentSpeed: [B]1696[/B]
  BIOS Version                  S400CA.208
  BIOS Release Date             02/05/2013
  Manufacturer                  ASUSTeK COMPUTER INC.
  Product Name                  S400CA
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]
3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Sun May 19 20:23:33.265 2013 (UTC - 4:00)**************************
[COLOR=RED][B]ASMMAP64.sys                Thu Jul  2 05:13:26 2009 (4A4C7A36)[/B][/COLOR]
[COLOR=RED][B]atkwmiacpi64.sys            Tue Sep  6 21:44:52 2011 (4E66CC94)[/B][/COLOR]
[COLOR=RED][B]AiCharger.sys               Thu Sep 22 22:04:40 2011 (4E7BE938)[/B][/COLOR]
excsd.sys                   Fri Mar 30 15:52:41 2012 (4F760F09)
excfs.sys                   Fri Mar 30 15:53:05 2012 (4F760F21)
AsHIDSwitch64.sys           Wed May 30 22:38:32 2012 (4FC6D9A8)
IntcDAud.sys                Tue Jun 19 10:40:51 2012 (4FE08F73)
dump_iaStorA.sys            Mon Jul  9 16:42:33 2012 (4FFB4239)
iaStorA.sys                 Mon Jul  9 16:42:33 2012 (4FFB4239)
irstrtdv.sys                Thu Jul 12 19:58:02 2012 (4FFF648A)
L1C63x64.sys                Wed Jul 18 22:54:44 2012 (500776F4)
kbfiltr.sys                 Wed Aug  1 23:22:22 2012 (5019F26E)
viahduaa.sys                Fri Sep 14 06:07:04 2012 (505301C8)
igdkmd64.sys                Wed Oct 17 15:12:29 2012 (507F031D)
intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
HECIx64.sys                 Mon Dec 17 14:32:21 2012 (50CF7345)
DptfManager.sys             Mon Dec 17 19:07:12 2012 (50CFB3B0)
DptfDevDram.sys             Mon Dec 17 19:07:45 2012 (50CFB3D1)
DptfDevGen.sys              Mon Dec 17 19:08:05 2012 (50CFB3E5)
DptfDevFan.sys              Mon Dec 17 19:08:21 2012 (50CFB3F5)
DptfDevPch.sys              Mon Dec 17 19:08:54 2012 (50CFB416)
DptfDevProc.sys             Mon Dec 17 19:09:51 2012 (50CFB44F)
AsusTP.sys                  Thu Jan 10 08:29:56 2013 (50EEC254)
athw8x.sys                  Mon Jan 21 05:56:10 2013 (50FD1ECA)
[/font]
http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys
http://www.carrona.org/drivers/driver.php?id=atkwmiacpi64.sys
http://www.carrona.org/drivers/driver.php?id=AiCharger.sys
http://www.carrona.org/drivers/driver.php?id=excsd.sys
http://www.carrona.org/drivers/driver.php?id=excfs.sys
AsHIDSwitch64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=irstrtdv.sys
http://www.carrona.org/drivers/driver.php?id=L1C63x64.sys
http://www.carrona.org/drivers/driver.php?id=kbfiltr.sys
http://www.carrona.org/drivers/driver.php?id=viahduaa.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
DptfManager.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
DptfDevDram.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
DptfDevGen.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
DptfDevFan.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
DptfDevPch.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
DptfDevProc.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
AsusTP.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=athw8x.sys
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model Number
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

theST1G

Member
Member
Posts
26
#14
the only thing i installed on it was fox new and cnn app. Also I updated all drivers I could find that were out of date such as wireless. I also did a command run netplwiz which I clicked to get rid of any user password so I don't have to put one upon wake up or start up thus getting rid of that annoying windows 8 lockscreen. the only thing I installed was malewarebytes but I was getting the error before installing. Also the issue didn't happen today. Oh yea I also insatlled utorrent but haven't used it.
 
Last edited:

My Computer

System One

  • OS
    windows 8
    Computer type
    Laptop
    System Manufacturer/Model Number
    Asus s400ca
    Memory
    6gb
    Graphics Card(s)
    intel 4000
    Browser
    google chrome
    Antivirus
    windows defender and malwarebytes

theST1G

Member
Member
Posts
26
#15
OK I updated both ATK hotkey and the other atkwmiacp and uninstalled asus charger plus. I didn't run driver verifier as I did not backup all my updated drivers and settings on my windows 8 I don't want to ruin it just yet. Also when I talked to a asus technician he said he thought the problem was something to do with usb, but he told me just to keep updating everyday and I should be fine. They said if I run windows update that it will also update my drivers which is not the case because I had to manually update a lot of drivers.
 
Last edited:

My Computer

System One

  • OS
    windows 8
    Computer type
    Laptop
    System Manufacturer/Model Number
    Asus s400ca
    Memory
    6gb
    Graphics Card(s)
    intel 4000
    Browser
    google chrome
    Antivirus
    windows defender and malwarebytes

theST1G

Member
Member
Posts
26
#16
OK I'm running driver verifier now I picked all the drivers except the microsoft ones, I'll let it run for 36 hours so far no BSOD. I read that there is a setting to force IRQL checking should i also run that? Also should I try reinstalling the wireless driver?
 
Last edited:

My Computer

System One

  • OS
    windows 8
    Computer type
    Laptop
    System Manufacturer/Model Number
    Asus s400ca
    Memory
    6gb
    Graphics Card(s)
    intel 4000
    Browser
    google chrome
    Antivirus
    windows defender and malwarebytes

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#17
If you're not getting BSOD's, then don't do anything - just wait and see if you get one!
If you are getting BSOD's, please zip up the contents of C:\Windows\Minidump and upload it with your next post.

Since your errors include "DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)" it's a good idea to enable "Force IRQL checking" in Driver Verifier.
Actually, the instructions include this when specifying
Select everything EXCEPT FOR "IRP Logging", "Force Pending I/O Requests" and "Low Resource Simulation"....
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model Number
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

theST1G

Member
Member
Posts
26
#18
yea ok I didn't click on the individual settings now I see what you were talking about ok. Only other thing I ran driver verifier in normal mode I was not in safe mode is that a problem?
These are the steps I took ran sysdm.cpl and unchecked automatic restart in start up and recovery. Then I run verifier.exe and I went exactly through the steps on that website you gave me, then I clicked finished and restarted my laptop.
 

My Computer

System One

  • OS
    windows 8
    Computer type
    Laptop
    System Manufacturer/Model Number
    Asus s400ca
    Memory
    6gb
    Graphics Card(s)
    intel 4000
    Browser
    google chrome
    Antivirus
    windows defender and malwarebytes

theST1G

Member
Member
Posts
26
#19
woah ok I was just browsing the web in chrome and my computer just shut off by itself its not hot or anything so then I just turned it back on but still no bsod. while in power saver mode the computer has become extremely slow. Actually even in high performance it lags a lot now. the internet has become extremely slow I can't even load a youtube video anymore.
 
Last edited:

My Computer

System One

  • OS
    windows 8
    Computer type
    Laptop
    System Manufacturer/Model Number
    Asus s400ca
    Memory
    6gb
    Graphics Card(s)
    intel 4000
    Browser
    google chrome
    Antivirus
    windows defender and malwarebytes

theST1G

Member
Member
Posts
26
#20
OK it happened again was just watching a youtube video and my computer just shut off. Then I turn it back on after waiting a few seconds and it boots up fine no bsod.
 

My Computer

System One

  • OS
    windows 8
    Computer type
    Laptop
    System Manufacturer/Model Number
    Asus s400ca
    Memory
    6gb
    Graphics Card(s)
    intel 4000
    Browser
    google chrome
    Antivirus
    windows defender and malwarebytes