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BSOD on Fresh Win 8 Install


Posts
6
#1
I have an HP tx2z-1000, AMD Turion X2 Dual-Core Mobile RM-75 2.20GHz, 8gb Ram, ATI Radeon HD 3200, running windows 8 64-bit.

I've tried installing Windows 8 a few times, each time keep getting bluescreens. I did a fresh install tonight and immediately got 2 BSODs. I downloaded BlueScreenView and have copied/pasted the info from the dumps below. Any suggestions would be most helpful!

BSOD 1
==================================================
Dump File : 112212-30451-01.dmp
Crash Time : 11/22/2012 8:43:14 PM
Bug Check String : NTFS_FILE_SYSTEM
Bug Check Code : 0x00000024
Parameter 1 : 000000b5`0019060b
Parameter 2 : fffff880`18df04e8
Parameter 3 : fffff880`18defd20
Parameter 4 : fffff800`49c869f5
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+40cf8
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7b040
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\112212-30451-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 9200
Dump File Size : 278,400
==================================================




BSOD 2
==================================================
Dump File : 112212-17269-01.dmp
Crash Time : 11/22/2012 8:46:24 PM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff802`5e0899f5
Parameter 3 : 00000000`00000000
Parameter 4 : ffffffff`ffffffff
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+23560
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7b040
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\112212-17269-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 9200
Dump File Size : 278,512
==================================================
 

My Computer

System One

  • OS
    Windows 8 64-bit
    System Manufacturer/Model
    HP
    CPU
    AMD Turion X2 Dual-Core Mobile RM-75 2.20GHz
    Memory
    8GB
    Graphics Card(s)
    ATI Radeon HD3200
Posts
6
#2
Just had another bluescreen:

BSOD 3
==================================================
Dump File : 112212-18283-01.dmp
Crash Time : 11/22/2012 9:35:36 PM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff803`e4ec46c1
Parameter 3 : 00000000`00000000
Parameter 4 : ffffffff`ffffffff
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7b040
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7b040
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\112212-18283-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 9200
Dump File Size : 278,512
==================================================
 

My Computer

System One

  • OS
    Windows 8 64-bit
    System Manufacturer/Model
    HP
    CPU
    AMD Turion X2 Dual-Core Mobile RM-75 2.20GHz
    Memory
    8GB
    Graphics Card(s)
    ATI Radeon HD3200

Dave76

Team Member
VIP Member
Pro User
#3
We need this information before we can start analyses.
Blue Screen of Death (BSOD) Posting Instructions

Can you add your system specs to the drop box in the lower left corner on any of your posts.
Use this link to find any system specs you don't know.
Speccy Free System information Utility

The first indicates a possible hard drive problem.
Run the hard drive diagnostics from your HDD manufacturer.

Second and third is maybe RAM issue.

We need more information, post the files from the BSoD report linked above.
 

My Computer

System One

  • OS
    Windows 8.1 Pro x64/ Windows 7 Ult x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    76~2.0
    CPU
    Intel Core i5-3570K 4.6GHz
    Motherboard
    GIGABYTE GA-Z77X UD3H f18
    Memory
    8GB (2X4GB) DDR3 1600 CORSAIR Vengeance CL8 1.5v
    Graphics Card(s)
    Sapphire HD 7770 Vapor-X 1GB DDR5
    Sound Card
    Onboard VIA VT2021
    Monitor(s) Displays
    22" LCD Dell SP2208WFP
    Screen Resolution
    1680x1050
    Hard Drives
    Samaung 840Pro 128GB, Seagate 500GB SATA2 7200rpm 32mb, Seagate 1TB SATA2 7200rpm 32mb,
    PSU
    Corsair HX650W
    Case
    Cooler Master Storm Scout
    Cooling
    Corsair H80 w/Noctua NF P12 12cm fan, case fans 2X14cm
    Keyboard
    Logitech Wave
    Mouse
    CM Sentinel
    Internet Speed
    Abysmal
    Browser
    Opera Next
    Other Info
    Dell Venue 8Pro: Baytrail Z3740D, 2GB Ram, 64GB HDD, 8" IPS Display 1280 x 800, Active Stylus.
    Haswell laptop: HP Envy 17t-j, i7-4700MQ, GeForce 740M 2GB DDR3, 17.3" Full HD 1920x1080, 16GB RAM, Samsung 840 Pro 128GB, 1TB Hitachi 7200 HDD,
    Desktop: eSATA ports,
    External eSATA Seagate 500GB SATA2 7200rpm,
Posts
6
#4
BSOD info should be uploaded. -Many Thanks!
 

My Computer

System One

  • OS
    Windows 8 64-bit
    System Manufacturer/Model
    HP
    CPU
    AMD Turion X2 Dual-Core Mobile RM-75 2.20GHz
    Memory
    8GB
    Graphics Card(s)
    ATI Radeon HD3200

jmv2009

New Member
Member
Posts
197
#5
Test your memory with memtest86
And test your memory with memtest from hcidesign
 

My Computer

System One

  • OS
    Win 8 Enterprise RTM
    System Manufacturer/Model
    N53SN
    CPU
    sandy bridge
    Motherboard
    N53SN
    Memory
    24gb
    Graphics Card(s)
    550M
    Screen Resolution
    1080p
Posts
6
#6
I ran a 30+ hour memtest86 with no errors. Ill try the other memtest as well.
 

My Computer

System One

  • OS
    Windows 8 64-bit
    System Manufacturer/Model
    HP
    CPU
    AMD Turion X2 Dual-Core Mobile RM-75 2.20GHz
    Memory
    8GB
    Graphics Card(s)
    ATI Radeon HD3200

Dave76

Team Member
VIP Member
Pro User
#8
After running Driver Verifier as recommended by richc46, if no drivers are found.

Download and run Seatools on your HDD.
How to use SeaTools for Windows
Short Drive Self Test and Long Drive Self Test.

You three crashes.
Code:
STOP 0x00000024: NTFS_FILE_SYSTEM 
Usual causes:  Disk corruption, insufficient physical memory, Device driver, Indexing, Resident antivirus, backup, defrag programs, Disk/Drive failing/failure
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
FAILURE_BUCKET_ID:  0x24_nt!ExpInterlockedPopEntrySListFault16
ExceptionAddress: fffff80049c869f5 (nt!ExpInterlockedPopEntrySListFault16)
-------------------------------------------------------------------------------------------------------------------------------
STOP 0x0000001E: KMODE_EXCEPTION_NOT_HANDLED
Usual causes:  Device driver, hardware, System service, compatibility, Remote control programs, memory, BIOS
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
FAILURE_BUCKET_ID:  0x1E_c0000005_R_nt!KiTimerWaitTest
-------------------------------------------------------------------------------------------------------------------------------
Third dump same as above
From your System Event Logs.
You're getting a lot of these.
Code:
Event[350]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2012-11-22T21:35:27.270
  Event ID: 125
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: EnjoyingGod
  Description: 
[COLOR="#FF0000"]ACPI thermal zone \_TZ.THRM has been enumerated. [/COLOR]            
_PSV = 368K             
_TC1 = 2             
_TC2 = 3             
_TSP = 3000ms             
_AC0 = 0K             
_AC1 = 0K             
_AC2 = 0K             
_AC3 = 0K             
_AC4 = 0K             
_AC5 = 0K             
_AC6 = 0K             
_AC7 = 0K             
_AC8 = 0K             
_AC9 = 0K             
_CRT = 0K             
_HOT = 378K
This is indicating your CPU is overheating.
Use Core Temp , to check the CPU temps when at idle, under load and/or testing.
Let us know the minimum and maximum temps you get.

Code:
Event[352]:
  Log Name: System
  Source: BTHUSB
  Date: 2012-11-22T21:35:29.703
  Event ID: 18
  Task: N/A
  Level: Information
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: EnjoyingGod
  Description: 
Windows cannot store Bluetooth authentication codes (link keys) on the local adapter. Bluetooth keyboards might not work in the system BIOS during startup.

Event[353]:
  Log Name: System
  Source: BTHUSB
  Date: 2012-11-22T21:35:29.703
  Event ID: 28
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: EnjoyingGod
  Description: 
The local adapter does not support Bluetooth Low Energy.
What kind of bluetooth keyboard are you using?
Check for a driver update.
 

My Computer

System One

  • OS
    Windows 8.1 Pro x64/ Windows 7 Ult x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    76~2.0
    CPU
    Intel Core i5-3570K 4.6GHz
    Motherboard
    GIGABYTE GA-Z77X UD3H f18
    Memory
    8GB (2X4GB) DDR3 1600 CORSAIR Vengeance CL8 1.5v
    Graphics Card(s)
    Sapphire HD 7770 Vapor-X 1GB DDR5
    Sound Card
    Onboard VIA VT2021
    Monitor(s) Displays
    22" LCD Dell SP2208WFP
    Screen Resolution
    1680x1050
    Hard Drives
    Samaung 840Pro 128GB, Seagate 500GB SATA2 7200rpm 32mb, Seagate 1TB SATA2 7200rpm 32mb,
    PSU
    Corsair HX650W
    Case
    Cooler Master Storm Scout
    Cooling
    Corsair H80 w/Noctua NF P12 12cm fan, case fans 2X14cm
    Keyboard
    Logitech Wave
    Mouse
    CM Sentinel
    Internet Speed
    Abysmal
    Browser
    Opera Next
    Other Info
    Dell Venue 8Pro: Baytrail Z3740D, 2GB Ram, 64GB HDD, 8" IPS Display 1280 x 800, Active Stylus.
    Haswell laptop: HP Envy 17t-j, i7-4700MQ, GeForce 740M 2GB DDR3, 17.3" Full HD 1920x1080, 16GB RAM, Samsung 840 Pro 128GB, 1TB Hitachi 7200 HDD,
    Desktop: eSATA ports,
    External eSATA Seagate 500GB SATA2 7200rpm,

jmv2009

New Member
Member
Posts
197
#9
Update your ssd firmware. Update your bios. Your network drivers seem out of date. Are they the inbox drivers, or did you downgrade? Get to Realtek (ethernet) and Broadcom drivers (wireless) for the latest drivers. Update your video driver. How did SmSerl64, your modem driver, which is from 2008, get loaded?
 

My Computer

System One

  • OS
    Win 8 Enterprise RTM
    System Manufacturer/Model
    N53SN
    CPU
    sandy bridge
    Motherboard
    N53SN
    Memory
    24gb
    Graphics Card(s)
    550M
    Screen Resolution
    1080p
Posts
6
#10
Many thanks for all the suggestions. Here is where I am at currently:

1. Neither memtest nor memtest86 have reported any errors.

2. With Seatools, Short Drive Self Fest read “ShortDST – Pass” and Long Generic read “Long Generic – FAIL”

3. I followed the steps for Verifying Drivers, but did not get a bluescreen. It did, however, significantly slow the computer down.

4. Running Core Temp with nothing else running in the background, I recorded a temp. of 62C with a Min reading of 62C and a Max reading of 83C. (see attached image)

5. Running Core Temp with Seatools and MSPaint also running in the background, I recorded a temp. of 91C with a Min reading of 61C and a Max reading of 93C. (see attached image)

6. I am not using a Bluetooth keyboard.

7. As far as my current drivers, I have not done any updates. I just did a fresh install of windows 8 by formatting/deleting partitions. Whatever drivers I have were assigned by Windows during the install. It was only a few minutes after the install that I started getting bluescreens.

View attachment 11783 View attachment 11784
 

My Computer

System One

  • OS
    Windows 8 64-bit
    System Manufacturer/Model
    HP
    CPU
    AMD Turion X2 Dual-Core Mobile RM-75 2.20GHz
    Memory
    8GB
    Graphics Card(s)
    ATI Radeon HD3200

jmv2009

New Member
Member
Posts
197
#11
If you did a fresh install, how did all these drivers get on your system (Maybe they are included in windows)?
Make sure you keep track of all drivers which are installed through windows update.

3ware 3ware Kernel 3/8/2012 3:33:45 PM
adp94xx adp94xx Kernel 12/5/2008 6:54:42 PM
adpahci adpahci Kernel 5/1/2007 1:30:09 PM
adpu320 adpu320 Kernel 2/27/2007 7:04:15 PM
arc arc Kernel 3/19/2012 1:49:21 PM
arcsas Adaptec SAS/SATA-II RA Kernel 3/19/2012 1:51:00 PM
amdkmdag amdkmdag Kernel 6/18/2012 5:21:01 PM
amdkmdap amdkmdap Kernel 6/18/2012 4:41:29 PM
amdsata amdsata Kernel 6/11/2012 6:19:56 PM
amdsbs amdsbs Kernel 2/21/2012 1:15:43 PM
amdxata amdxata Kernel 6/11/2012 6:36:48 PM
BCM43XX Broadcom 802.11 Networ Kernel 3/13/2012 8:31:05 PM
ebdrv Broadcom NetXtreme II Kernel 7/24/2012 8:22:19 AM
iirsp iirsp Kernel 12/13/2005 4:47:54 PM
LSI_SAS LSI_SAS Kernel 5/11/2012 3:40:21 PM
LSI_SAS2 LSI_SAS2 Kernel 3/12/2012 4:28:53 PM
LSI_SCSI LSI_SCSI Kernel 2/21/2012 6:59:35 PM
LSI_SSS LSI_SSS Kernel 2/21/2012 7:00:12 PM
megasas megasas Kernel 4/3/2012 3:45:15 PM
nfrd960 nfrd960 Kernel 6/6/2006 5:11:48 PM
nvraid nvraid Kernel 9/12/2011 8:01:54 PM
nvstor nvstor Kernel 9/12/2011 7:53:04 PM



From the loaded drivers, please test disabling your modem
fffff880`16212000 fffff880`1634c000 SmSerl64 SmSerl64.sys Fri Sep 26 10:45:56 2008 (48DCA144)

Note: This driver was possibly automatically downloaded from windows update. Not all of these drivers are really compatible!
 
Last edited:

My Computer

System One

  • OS
    Win 8 Enterprise RTM
    System Manufacturer/Model
    N53SN
    CPU
    sandy bridge
    Motherboard
    N53SN
    Memory
    24gb
    Graphics Card(s)
    550M
    Screen Resolution
    1080p

Dave76

Team Member
VIP Member
Pro User
#12
Many thanks for all the suggestions. Here is where I am at currently:

1. Neither memtest nor memtest86 have reported any errors.

2. With Seatools, Short Drive Self Fest read “ShortDST – Pass” and Long Generic read “Long Generic – FAIL”

3. I followed the steps for Verifying Drivers, but did not get a bluescreen. It did, however, significantly slow the computer down.

4. Running Core Temp with nothing else running in the background, I recorded a temp. of 62C with a Min reading of 62C and a Max reading of 83C. (see attached image)

5. Running Core Temp with Seatools and MSPaint also running in the background, I recorded a temp. of 91C with a Min reading of 61C and a Max reading of 93C. (see attached image)

6. I am not using a Bluetooth keyboard.

7. As far as my current drivers, I have not done any updates. I just did a fresh install of windows 8 by formatting/deleting partitions. Whatever drivers I have were assigned by Windows during the install. It was only a few minutes after the install that I started getting bluescreens.
The most important thing to fix is the hard drive.
Long Generic – FAIL
Did Seatools give you any information about the failures?
If the Long Generic test can't fix the problem and fails, your hard drive is about to fail.
Backup all personal data you don't want to loose.

If you don't have a HDD image saved, make one while you can.
Seagate has a free version of Acronis called DiscWizard, you must have a Seagate HDD in your system or it won't run.
Seagate DiscWizard works with Maxtor and Seagate disc drives.
Another free option is Macrium Reflect, it will run on any HDD.
Best to store the backup image on a separate hard drive, in case your main hard drive fails.

Your CPU core temps are high, even for a laptop. Usually AMD CPUs run cool.
Should be idling around 45°C.
When was the last time you cleaned the dust out of your laptop?
You need to make sure it is clean.
 

My Computer

System One

  • OS
    Windows 8.1 Pro x64/ Windows 7 Ult x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    76~2.0
    CPU
    Intel Core i5-3570K 4.6GHz
    Motherboard
    GIGABYTE GA-Z77X UD3H f18
    Memory
    8GB (2X4GB) DDR3 1600 CORSAIR Vengeance CL8 1.5v
    Graphics Card(s)
    Sapphire HD 7770 Vapor-X 1GB DDR5
    Sound Card
    Onboard VIA VT2021
    Monitor(s) Displays
    22" LCD Dell SP2208WFP
    Screen Resolution
    1680x1050
    Hard Drives
    Samaung 840Pro 128GB, Seagate 500GB SATA2 7200rpm 32mb, Seagate 1TB SATA2 7200rpm 32mb,
    PSU
    Corsair HX650W
    Case
    Cooler Master Storm Scout
    Cooling
    Corsair H80 w/Noctua NF P12 12cm fan, case fans 2X14cm
    Keyboard
    Logitech Wave
    Mouse
    CM Sentinel
    Internet Speed
    Abysmal
    Browser
    Opera Next
    Other Info
    Dell Venue 8Pro: Baytrail Z3740D, 2GB Ram, 64GB HDD, 8" IPS Display 1280 x 800, Active Stylus.
    Haswell laptop: HP Envy 17t-j, i7-4700MQ, GeForce 740M 2GB DDR3, 17.3" Full HD 1920x1080, 16GB RAM, Samsung 840 Pro 128GB, 1TB Hitachi 7200 HDD,
    Desktop: eSATA ports,
    External eSATA Seagate 500GB SATA2 7200rpm,
Posts
6
#13
1. Seatools didn't give any information. Is there another program that can test the HDD?

2. I just cleaned the laptop last week with an air can. I don't think dust is the issue. Any ideas on what I should try next?

3. HP.com doesn't have any driver support for windows 8 for my laptop. What should I do to update drivers? Windows says they are up-to-date, which doesn't seem to be the case.
 

My Computer

System One

  • OS
    Windows 8 64-bit
    System Manufacturer/Model
    HP
    CPU
    AMD Turion X2 Dual-Core Mobile RM-75 2.20GHz
    Memory
    8GB
    Graphics Card(s)
    ATI Radeon HD3200

Dave76

Team Member
VIP Member
Pro User
#14
1. Not really, SeaTools is the best test for hard drives.
You should back up any data you don't want to loose. Get another HDD to replace your failing drive.

2. Dis-mantle the laptop and replace the thermal paste on the CPU/CPU cooler. Check that the fans are running correctly.

3. Try checking on the HP users forum, someone may have an answer for you.
 

My Computer

System One

  • OS
    Windows 8.1 Pro x64/ Windows 7 Ult x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    76~2.0
    CPU
    Intel Core i5-3570K 4.6GHz
    Motherboard
    GIGABYTE GA-Z77X UD3H f18
    Memory
    8GB (2X4GB) DDR3 1600 CORSAIR Vengeance CL8 1.5v
    Graphics Card(s)
    Sapphire HD 7770 Vapor-X 1GB DDR5
    Sound Card
    Onboard VIA VT2021
    Monitor(s) Displays
    22" LCD Dell SP2208WFP
    Screen Resolution
    1680x1050
    Hard Drives
    Samaung 840Pro 128GB, Seagate 500GB SATA2 7200rpm 32mb, Seagate 1TB SATA2 7200rpm 32mb,
    PSU
    Corsair HX650W
    Case
    Cooler Master Storm Scout
    Cooling
    Corsair H80 w/Noctua NF P12 12cm fan, case fans 2X14cm
    Keyboard
    Logitech Wave
    Mouse
    CM Sentinel
    Internet Speed
    Abysmal
    Browser
    Opera Next
    Other Info
    Dell Venue 8Pro: Baytrail Z3740D, 2GB Ram, 64GB HDD, 8" IPS Display 1280 x 800, Active Stylus.
    Haswell laptop: HP Envy 17t-j, i7-4700MQ, GeForce 740M 2GB DDR3, 17.3" Full HD 1920x1080, 16GB RAM, Samsung 840 Pro 128GB, 1TB Hitachi 7200 HDD,
    Desktop: eSATA ports,
    External eSATA Seagate 500GB SATA2 7200rpm,

jmv2009

New Member
Member
Posts
197
#15
3) Don't install obsolete drivers. If a device doesn't work we can look at it here also.
 

My Computer

System One

  • OS
    Win 8 Enterprise RTM
    System Manufacturer/Model
    N53SN
    CPU
    sandy bridge
    Motherboard
    N53SN
    Memory
    24gb
    Graphics Card(s)
    550M
    Screen Resolution
    1080p

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