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BSOD On Booting Windows 8 caused by ioStorA.sys

rsianto

New Member
Hello EightForums,

I bought HP Laptop 14-n033tx with preinstalled Windows 8 last month. Few days ago after installing updates from Windows Update, the laptop was unable to load Windows. The system keeps looping on infinite loop showing the error message SYSTEM_THREAD_EXCEPTION_NOT_HANDLED(ioStorA.sys).

Because windows can't be loaded , I couldn't produce dump file using SF Diagnostig tools.

I also tried to recover using recovery disc created by HP Recovery Disc(6 discs) but the disc was unable to boot either. After boot using the recovery disc, the system still go to BSOD pictured below. But when I use HP Recovery Disc in others laptop, its booted successfully. Therefore its seem no problem with HP Recovery Disc.

I tested using Windows 7 & ubuntu boot disc in this HP Laptop, both disc are successfully booted.

I tested the system using HP PC Hardware Diagnostics UEFI & Memtest86+ and there are no errors at all.

Other information is Bios System Log shows Result 0021 so many times.

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Any help would be greatly appreciated!

Thanks in advance.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    HP 14-N033TX
    CPU
    i5-4200U
    Memory
    4GB
    Hard Drives
    500GB + 24GB Hardrive Acceleration Cache

HBHB

New Member
Member
My number one suggestion will be : get your hand on a win 8.1 iso that includes all updates, and re install from scratch. Win 8.1 takes less than 20 minutes to install. Updates from 8 to 8.1 are most of the time glitchy .
If re install inst an option for you,then boot into safe mode, uninstall recent updates, check your drivers and elect that win doesn't install them automatically.Look closely at your graphic card drivers.
 

My Computer

System One

  • OS
    Win8.1 64 bits Ent- Pro
    System Manufacturer/Model
    Asus
    Graphics Card(s)
    Intel 3000-Radeo hd 6370- Nvidia Ge540

usasma

Mr. Cranky Pants
VIP Member
Guru
I'd suggest contacting HP for warranty repair.
If the diagnostics pass, yet the recovery disc won't boot - that says that there's another hardware problem that the diagnostics didn't address.
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

rsianto

New Member
My number one suggestion will be : get your hand on a win 8.1 iso that includes all updates, and re install from scratch. Win 8.1 takes less than 20 minutes to install. Updates from 8 to 8.1 are most of the time glitchy .
If re install inst an option for you,then boot into safe mode, uninstall recent updates, check your drivers and elect that win doesn't install them automatically.Look closely at your graphic card drivers.

My windows 8 is OEM version, no product key is available.

I couldn't trigger to boot into safe mode if windows couldn't be booted.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    HP 14-N033TX
    CPU
    i5-4200U
    Memory
    4GB
    Hard Drives
    500GB + 24GB Hardrive Acceleration Cache

HBHB

New Member
Member
you still can get the key man, and use it. And yes , you can at least try to hold like shift key, and hit power or hit F8,F12 ..BEFORE boot.You pc isnt dead,
 

My Computer

System One

  • OS
    Win8.1 64 bits Ent- Pro
    System Manufacturer/Model
    Asus
    Graphics Card(s)
    Intel 3000-Radeo hd 6370- Nvidia Ge540

rsianto

New Member
you still can get the key man, and use it. And yes , you can at least try to hold like shift key, and hit power or hit F8,F12 ..BEFORE boot.You pc isnt dead,

My system using UEFI Bios & SSD.

From what i read on the forum there is no way to enter safe mode using Shift+F8 or F8 if using UEFI Bios & SSD
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    HP 14-N033TX
    CPU
    i5-4200U
    Memory
    4GB
    Hard Drives
    500GB + 24GB Hardrive Acceleration Cache

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