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BSOD often on start up, especially with HDMI connected


#1
Hey guys,

I'd really appreciate your expert assistance!

I've got an Origin Eon-17 SLX laptop that has recently gone out of warranty. I'm getting very frequent BSODs on start up, and it seems to happen almost every time if I have something connected to the HDMI output. It usually will BSOD, then restart fine.

I've tried a fresh install of 8.1, to no avail.

Please find the logs attached.

Many, many thank yous in advance!
 

My Computer

System One

  • OS
    Windows 8.1 64bit

blueelvis

OMG Debugger!
VIP Member
Pro User
India

Posts
2,097
#2
Hi mkbcnr33 & welcome to the forums ^_^,

I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-
[HR][/HR]
Code:
**************************Thu Apr  9 03:42:31.874 2015 (UTC + 5:30)**************************
Loading Dump File [C:\SysnativeBSODApps\040915-4734-01.dmp]
 
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
 
Built by: 9600.17668.amd64fre.winblue_r8.150127-1500
 
System Uptime: 0 days 11:14:33.575
 
Probably caused by : ntkrnlmp.exe ( nt!KiFastFailDispatch+d0 )
 
BugCheck 139, {3, ffffd000248f7500, ffffd000248f7458, 0}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000139]KERNEL_SECURITY_CHECK_FAILURE (139)[/url]
 
Arguments: 
Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
Arg2: ffffd000248f7500, Address of the trap frame for the exception that caused the bugcheck
Arg3: ffffd000248f7458, Address of the exception record for the exception that caused the bugcheck
Arg4: 0000000000000000, Reserved
BUGCHECK_STR:  0x139
 
DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
 
PROCESS_NAME:  System
 
FAILURE_BUCKET_ID:  0x139_3_nt!KiFastFailDispatch
 
CPUID:        "Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz"
 
MaxSpeed:     2700
 
CurrentSpeed: 2694
 
  BIOS Version                  4.6.5
 
  BIOS Release Date             02/14/2014
 
  Manufacturer                  Notebook                        
 
  Product Name                  P17SM-A                        
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Apr  7 15:39:10.812 2015 (UTC + 5:30)**************************
Loading Dump File [C:\SysnativeBSODApps\040715-6078-01.dmp]
 
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
 
Built by: 9600.17668.amd64fre.winblue_r8.150127-1500
 
System Uptime: 0 days 23:37:44.142
 
*** WARNING: Unable to verify timestamp for Ntfs.sys
 
*** ERROR: Module load completed but symbols could not be loaded for Ntfs.sys
 
Probably caused by : fileinfo.sys ( fileinfo!FIStreamCleanup+4fed )
 
BugCheck 139, {3, ffffd00024846400, ffffd00024846358, 0}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000139]KERNEL_SECURITY_CHECK_FAILURE (139)[/url]
 
Arguments: 
Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
Arg2: ffffd00024846400, Address of the trap frame for the exception that caused the bugcheck
Arg3: ffffd00024846358, Address of the exception record for the exception that caused the bugcheck
Arg4: 0000000000000000, Reserved
BUGCHECK_STR:  0x139
 
DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
 
PROCESS_NAME:  System
 
FAILURE_BUCKET_ID:  0x139_3_fileinfo!FIStreamCleanup
 
CPUID:        "Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz"
 
MaxSpeed:     2700
 
CurrentSpeed: 2694
 
  BIOS Version                  4.6.5
 
  BIOS Release Date             02/14/2014
 
  Manufacturer                  Notebook                        
 
  Product Name                  P17SM-A                        
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Apr  6 14:52:36.802 2015 (UTC + 5:30)**************************
Loading Dump File [C:\SysnativeBSODApps\040615-4531-01.dmp]
 
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
 
Built by: 9600.17668.amd64fre.winblue_r8.150127-1500
 
System Uptime: 2 days 7:06:54.502
 
*** WARNING: Unable to verify timestamp for Ntfs.sys
 
*** ERROR: Module load completed but symbols could not be loaded for Ntfs.sys
 
*** ERROR: Module load completed but symbols could not be loaded for fileinfo.sys
 
Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+210 )
 
BugCheck 24, {b500190645, ffffd000268f21a8, ffffd000268f19b0, fffff80105321a70}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000024]NTFS_FILE_SYSTEM (24)[/url]
 
Arguments: 
Arg1: 000000b500190645
Arg2: ffffd000268f21a8
Arg3: ffffd000268f19b0
Arg4: fffff80105321a70
PROCESS_NAME:  System
 
BUGCHECK_STR:  0x24
 
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
 
FAILURE_BUCKET_ID:  0x24_nt!ExDeferredFreePool
 
CPUID:        "Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz"
 
MaxSpeed:     2700
 
CurrentSpeed: 2694
 
  BIOS Version                  4.6.5
 
  BIOS Release Date             02/14/2014
 
  Manufacturer                  Notebook                        
 
  Product Name                  P17SM-A                        
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Apr  4 07:45:14.800 2015 (UTC + 5:30)**************************
Loading Dump File [C:\SysnativeBSODApps\040415-7796-01.dmp]
 
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
 
Built by: 9600.17668.amd64fre.winblue_r8.150127-1500
 
System Uptime: 1 days 14:44:02.500
 
*** WARNING: Unable to verify timestamp for Ntfs.sys
 
*** ERROR: Module load completed but symbols could not be loaded for Ntfs.sys
 
Probably caused by : Ntfs.sys ( Ntfs+eb920 )
 
BugCheck 19, {20, ffffc0007a649510, ffffc0007a649d40, 5830351}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000019]BAD_POOL_HEADER (19)[/url]
 
Arguments: 
Arg1: 0000000000000020, a pool block header size is corrupt.
Arg2: ffffc0007a649510, The pool entry we were looking for within the page.
Arg3: ffffc0007a649d40, The next pool entry.
Arg4: 0000000005830351, (reserved)
BUGCHECK_STR:  0x19_20
 
PROCESS_NAME:  System
 
FAILURE_BUCKET_ID:  0x19_20_Ntfs+eb920
 
CPUID:        "Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz"
 
MaxSpeed:     2700
 
CurrentSpeed: 2694
 
  BIOS Version                  4.6.5
 
  BIOS Release Date             02/14/2014
 
  Manufacturer                  Notebook                        
 
  Product Name                  P17SM-A                        
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Apr  2 17:00:45.819 2015 (UTC + 5:30)**************************
Loading Dump File [C:\SysnativeBSODApps\040215-4578-01.dmp]
 
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
 
Built by: 9600.17668.amd64fre.winblue_r8.150127-1500
 
System Uptime: 0 days 10:58:24.519
 
*** WARNING: Unable to verify timestamp for Ntfs.sys
 
*** ERROR: Module load completed but symbols could not be loaded for Ntfs.sys
 
Probably caused by : ntkrnlmp.exe ( nt!FsRtlAcquireHeaderMutex+24 )
 
BugCheck 24, {b500190645, ffffd000269cd558, ffffd000269ccd60, fffff802982e3774}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000024]NTFS_FILE_SYSTEM (24)[/url]
 
Arguments: 
Arg1: 000000b500190645
Arg2: ffffd000269cd558
Arg3: ffffd000269ccd60
Arg4: fffff802982e3774
PROCESS_NAME:  System
 
BUGCHECK_STR:  0x24
 
FAILURE_BUCKET_ID:  0x24_nt!FsRtlAcquireHeaderMutex
 
CPUID:        "Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz"
 
MaxSpeed:     2700
 
CurrentSpeed: 2694
 
  BIOS Version                  4.6.5
 
  BIOS Release Date             02/14/2014
 
  Manufacturer                  Notebook                        
 
  Product Name                  P17SM-A                        
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Apr  2 06:01:47.516 2015 (UTC + 5:30)**************************
Loading Dump File [C:\SysnativeBSODApps\040215-9062-01.dmp]
 
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
 
Built by: 9600.17668.amd64fre.winblue_r8.150127-1500
 
System Uptime: 1 days 0:18:09.215
 
*** WARNING: Unable to verify timestamp for Ntfs.sys
 
*** ERROR: Module load completed but symbols could not be loaded for Ntfs.sys
 
Probably caused by : ntkrnlmp.exe ( nt!ExpReleaseResourceForThreadLite+6df )
 
BugCheck A, {0, 2, 1, fffff80245e8937f}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000000A]IRQL_NOT_LESS_OR_EQUAL (a)[/url]
 
Arguments: 
Arg1: 0000000000000000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, bitfield :
 bit 0 : value 0 = read operation, 1 = write operation
 bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80245e8937f, address which referenced memory
BUGCHECK_STR:  AV
 
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
 
PROCESS_NAME:  System
 
FAILURE_BUCKET_ID:  AV_nt!ExpReleaseResourceForThreadLite
 
CPUID:        "Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz"
 
MaxSpeed:     2700
 
CurrentSpeed: 2694
 
  BIOS Version                  4.6.5
 
  BIOS Release Date             02/14/2014
 
  Manufacturer                  Notebook                        
 
  Product Name                  P17SM-A                        
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Below is a list of 3rd party drivers present on your system -
Code:
**************************Thu Apr  9 03:42:31.874 2015 (UTC + 5:30)**************************
MBfilt64.sys                Fri Jul 31 09:10:32 2009 (4A7267B0)
FPSensor.sys                Tue Aug  7 09:09:28 2012 (50208DF0)
Rt630x64.sys                Fri May 10 15:29:08 2013 (518CC4EC)
intelppm.sys                Thu Aug 22 14:16:35 2013 (5215CFEB)
iwdbus.sys                  Wed Jun 18 03:24:22 2014 (53A0B90E)
igdkmd64.sys                Mon Sep 29 23:21:21 2014 (54299C19)
nvvad64v.sys                Thu Nov 20 21:03:54 2014 (546E09E2)
RTKVHD64.sys                Wed Dec 10 13:23:17 2014 (5487FBED)
rtwlane.sys                 Wed Dec 17 13:33:09 2014 (549138BD)
NvStreamKms.sys             Mon Jan 12 23:26:42 2015 (54B40ADA)
nvlddmkm.sys                Fri Mar 13 21:09:56 2015 (550304CC)
http://www.carrona.org/drivers/driver.php?id=MBfilt64.sys
http://www.carrona.org/drivers/driver.php?id=FPSensor.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=rtwlane.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys

Most of the dump files point towards a hardware problem. And since the issues are persisting even after a clean re-install of the operating system, I would suggest you to follow the below Free Hardwware Diagnostics (Thanks usasma!) and report back with the results -
http://www.carrona.org/hwdiag.html

Start with the Hard Drive Diagnostics first as I doubt that your HDD is causing the problem. Before running the tests, make sure you take a backup :)

Let me know how it goes ^_^

-Pranav
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model Number
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
#3
Thanks for your help. I ran all of the hardware diagnostics and wasn't able to find anything that I thought could be the cause.

I've sent it back to the manufacturer today so hopefully they are able to discover and fix the issue.

Seems like it could be something to do with some sort of controller that is accessed/initialized on start up. Will post solution if I get one.
 

My Computer

System One

  • OS
    Windows 8.1 64bit

blueelvis

OMG Debugger!
VIP Member
Pro User
India

Posts
2,097
#4
Hi mkbcnr33 ^_^,

Let me know how it goes ^_^
In case you face any further problems, please do not hesitate to contact us.



-Pranav
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model Number
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!