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BSOD often, during regular work (such as surfing)


michal22

New Member
Silesia

Posts
3
#1
Could I ask You for help?
I'm getting a lot of BSODs.
I tried reinstall Windows 8.1 several times but BSOD still appears.

My Laptop: Thinkpad t420, i5-2520M, 2x 4GB Corsair Vengeance CMSX4GX3M1A1600C9, Samsung SSD 840 PRO, Hitachi HTS547550A9E384

Thanks in advance :)

I forgot to translate Thread name. I am sorry for this Czech topic name. It should be "BSOD often, during regular work (such as surfing)"

View attachment 52374
 

My Computer

System One

  • OS
    Windows 8
    System Manufacturer/Model
    Lenovo Thinkpad x121e
    CPU
    Amd E-350 Zacate
    Memory
    2x4GB
    Graphics Card(s)
    AMD HD6310
    Browser
    Chrome

softwaremaniac

Well-Known Member
VIP Member
Pro User
Posts
2,480
#2
It appears that Avast Virtualization Driver and UAC might be causing the crash

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff8033fe9d632, ffffd00023188c70, 0}

*** WARNING: Unable to verify timestamp for [COLOR=#b22222]aswSnx.sys[/COLOR]
*** ERROR: Module load completed but symbols could not be loaded for [COLOR=#b22222]aswSnx.sys[/COLOR]
Probably caused by : luafv.sys ( luafv!LuafvGenerateFileName+55 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff8033fe9d632, Address of the instruction which caused the bugcheck
Arg3: ffffd00023188c70, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
nt!ExAllocatePoolWithTag+622
fffff803`3fe9d632 4c8b4808        mov     r9,qword ptr [rax+8]

CONTEXT:  ffffd00023188c70 -- (.cxr 0xffffd00023188c70;r)
rax=fff7e00000268a00 rbx=ffffe00000268a00 rcx=ffffe0000680d080
rdx=0000000000000002 rsi=0000000000000000 rdi=0000000000000001
rip=fffff8033fe9d632 rsp=ffffd000231896a0 rbp=000000006e664d46
 r8=ffffc00009c629c0  r9=7ffffffffffffffc r10=0000000000000001
r11=0000000000000000 r12=ffffe0000680d520 r13=ffffe00000268288
r14=ffffe00000268280 r15=0000000000000041
iopl=0         nv up ei ng nz na po cy
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010287
nt!ExAllocatePoolWithTag+0x622:
fffff803`3fe9d632 4c8b4808        mov     r9,qword ptr [rax+8] ds:002b:fff7e000`00268a08=????????????????
Last set context:
rax=fff7e00000268a00 rbx=ffffe00000268a00 rcx=ffffe0000680d080
rdx=0000000000000002 rsi=0000000000000000 rdi=0000000000000001
rip=fffff8033fe9d632 rsp=ffffd000231896a0 rbp=000000006e664d46
 r8=ffffc00009c629c0  r9=7ffffffffffffffc r10=0000000000000001
r11=0000000000000000 r12=ffffe0000680d520 r13=ffffe00000268288
r14=ffffe00000268280 r15=0000000000000041
iopl=0         nv up ei ng nz na po cy
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010287
nt!ExAllocatePoolWithTag+0x622:
fffff803`3fe9d632 4c8b4808        mov     r9,qword ptr [rax+8] ds:002b:fff7e000`00268a08=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  svchost.exe

CURRENT_IRQL:  1

ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre

LAST_CONTROL_TRANSFER:  from fffff8000079a07a to fffff8033fe9d632

STACK_TEXT:  
ffffd000`231896a0 fffff800`0079a07a : 00000000`00000002 00000000`00000033 ffffe000`04168790 fffff800`00000001 : nt!ExAllocatePoolWithTag+0x622
ffffd000`23189770 fffff800`0079177b : ffffe000`04160001 ffffe000`00000017 00000000`00000029 ffffe000`04168790 : fltmgr!FltpExpandShortNames+0x17a
ffffd000`231897e0 fffff800`007809da : ffffe000`04168790 ffffd000`23180000 00000000`00000000 00000000`00000000 : fltmgr!FltpGetNormalizedFileNameWorker+0x10ed3
ffffd000`23189820 fffff800`007802f5 : 00000000`00000000 fffff800`00759182 ffffd000`207d7980 fffff803`3fe9d294 : fltmgr!FltpGetNormalizedFileName+0x1a
ffffd000`23189870 fffff800`00760202 : c00000bb`00000000 ffffe000`04168790 ffffe000`04869a20 ffffe000`03ceb670 : fltmgr!FltpCreateFileNameInformation+0x334
ffffd000`231898b0 fffff800`0075afae : ffffe000`04168790 00000000`00000000 00000000`00000000 00000000`00000000 : fltmgr!HandleStreamListNotSupported+0x11e
ffffd000`231898f0 fffff800`0075bca0 : 00000000`00000000 00000000`00000000 00000000`00000000 ffffe000`042c33a0 : fltmgr!FltpGetFileNameInformation+0x8d9
ffffd000`23189990 fffff800`02940a75 : ffffe000`06de0cf0 ffffe000`042bdad0 ffffe000`04869a58 ffffe000`05f9b010 : fltmgr!FltGetFileNameInformation+0x1b0
ffffd000`23189a10 fffff800`00780ae5 : ffffe000`042bdad0 ffffe000`042c33a0 ffffd000`23189ac8 fffff803`3fced0d9 : luafv!LuafvGenerateFileName+0x55
ffffd000`23189a40 fffff800`007808d7 : ffffe000`042bda00 ffffe000`042bdad0 00000000`00000000 ffffe000`03ceb670 : fltmgr!FltpCallOpenedFileNameHandler+0x91
ffffd000`23189a80 fffff800`007809da : ffffe000`042bdad0 ffffd000`23185000 00000000`00000000 ffffe000`05f9b010 : fltmgr!FltpGetNormalizedFileNameWorker+0x2f
ffffd000`23189ac0 fffff800`007802f5 : ffffd000`23189b30 fffff800`00759182 ffffd000`207e4000 00000000`00000801 : fltmgr!FltpGetNormalizedFileName+0x1a
ffffd000`23189b10 fffff800`00760202 : c00000bb`05f9bb00 ffffe000`042bdad0 ffffe000`04869a20 ffffe000`03ceb670 : fltmgr!FltpCreateFileNameInformation+0x334
ffffd000`23189b50 fffff800`0075afae : ffffe000`042bdad0 00000000`00000000 ffffe000`05f9b010 00000000`00000000 : fltmgr!HandleStreamListNotSupported+0x11e
ffffd000`23189b90 fffff800`0075bca0 : ffffe000`042c33a0 00000000`00000000 ffffe000`05f9b010 ffffd000`23189ca0 : fltmgr!FltpGetFileNameInformation+0x8d9
ffffd000`23189c30 fffff800`014b98c1 : 00000000`00000000 ffffe000`05522120 ffffe000`05d9fc30 fffff803`3fced10f : fltmgr!FltGetFileNameInformation+0x1b0
ffffd000`23189cb0 00000000`00000000 : ffffe000`05522120 ffffe000`05d9fc30 fffff803`3fced10f ffffe000`04869a58 : aswSnx+0x38c1


FOLLOWUP_IP: 
luafv!LuafvGenerateFileName+55
fffff800`02940a75 8bd8            mov     ebx,eax

SYMBOL_STACK_INDEX:  8

SYMBOL_NAME:  luafv!LuafvGenerateFileName+55

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: luafv

IMAGE_NAME:  [COLOR=#b22222]luafv.sys[/COLOR]

DEBUG_FLR_IMAGE_TIMESTAMP:  5215f878

IMAGE_VERSION:  6.3.9600.16384

STACK_COMMAND:  .cxr 0xffffd00023188c70 ; kb

BUCKET_ID_FUNC_OFFSET:  55

FAILURE_BUCKET_ID:  0x3B_luafv!LuafvGenerateFileName

BUCKET_ID:  0x3B_luafv!LuafvGenerateFileName

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:0x3b_luafv!luafvgeneratefilename

FAILURE_ID_HASH:  {3a6fb89c-f8a8-cc9c-5fb8-c9172d0d88e1}

Followup: MachineOwner
---------

Please try turning UAC off and uninstalling Avast for the time being using this tool: avast! Uninstall Utility | Download aswClear for avast! Removal
Report back with the results.
 

My Computer

System One

  • OS
    Windows 10 Pro x64
    Computer type
    PC/Desktop
    CPU
    INTEL Core i7-2700K 3.5GHz
    Motherboard
    ASROCK Fatal1ty P67 Main Board
    Memory
    HyperX Blu 8GB (2 x 4GB) DDR3 1600
    Graphics Card(s)
    Gigabyte GTX 980 Ti G1 Gaming
    Sound Card
    On-board
    Monitor(s) Displays
    Philips Brilliance BDM4065UC
    Screen Resolution
    3840x2160
    Hard Drives
    SSD: Samsung EVO 250 GB
    Internal HDD: WD Black 1TB
    External: 2x2TB MyBook drives
    1x4TB MyBook
    1x1TB Seagate Freeagent drive
    PSU
    Corsair GS 700W
    Case
    Silverstone Kublai KL04
    Cooling
    Artic Cooling Freezer Pro
    Keyboard
    Logitech G710+
    Mouse
    Razer Mamba Elite 2012
    Internet Speed
    10/0.75
    Browser
    FF 39.0.3, Microsoft Edge, Chrome 44
    Antivirus
    Avast 10.0

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