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BSOD occurs randomly due to "ntoskrnl.exe"

toucan8

Member
[FONT=&amp]Hi all,[/FONT]

[FONT=&amp]For the past few months my Alienware X51 R2 has been randomly crashing. I factory restored it and it worked for awhile until the random crashing/freezing started again. I downloaded BlueScreenView and it seems that "ntoskrnl.exe" is the culprit.[/FONT]

[FONT=&amp]I'm not sure how to parse the additional information on which driver is causing this to bug out. Can anyone help me read the BSOD message? I updated my motherboard from A07 to A10 and it caused more problems (messed up BIOS settings and additionally black screen crashes and random beeps on my computer). When I was able to start up the computer it BSOD'd again with the bug string: SYSTEM_SERVICE_EXCEPTION. Kind of going crazy now trying to figure out what's going on with this computer. [/FONT]

[FONT=&amp]I hope someone can steer me in the right direction. Thanks for your time.

[/FONT]
View attachment 68436
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz
    Motherboard
    Alienware 0PGRP5
    Memory
    16GB
    Graphics Card(s)
    (1) NVIDIA GeForce GTX 760 Ti OEM (2) Intel(R) HD Graphics 4600
    Sound Card
    (1) Realtek High Definition Audio (2) NVIDIA High Definition Audio (3) Intel(R) Display Audio
    Monitor(s) Displays
    Acer R240HY (two of them)
    Screen Resolution
    1920 x 1080
    Hard Drives
    WDC WD10EZEX-75M2NA0
    Keyboard
    Corsair K70 RGB RAPIDFIRE
    Mouse
    Corsair SABRE RGB
    Browser
    Mozilla Firefox
    Antivirus
    Windows Defender
    Other Info
    Printer: HP 1350

axe0

BSOD Kernel Dump Analyst
VIP Member
Pro User
Hi toucan8,

Apologies for the delay.

Are you still in need of help?
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset

toucan8

Member
Hi.

Yes, I still need help with this issue.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz
    Motherboard
    Alienware 0PGRP5
    Memory
    16GB
    Graphics Card(s)
    (1) NVIDIA GeForce GTX 760 Ti OEM (2) Intel(R) HD Graphics 4600
    Sound Card
    (1) Realtek High Definition Audio (2) NVIDIA High Definition Audio (3) Intel(R) Display Audio
    Monitor(s) Displays
    Acer R240HY (two of them)
    Screen Resolution
    1920 x 1080
    Hard Drives
    WDC WD10EZEX-75M2NA0
    Keyboard
    Corsair K70 RGB RAPIDFIRE
    Mouse
    Corsair SABRE RGB
    Browser
    Mozilla Firefox
    Antivirus
    Windows Defender
    Other Info
    Printer: HP 1350

toucan8

Member
Since I created this post, there have been additional crashes. I have no idea what to do and what any of it means. Can someone help me please?
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz
    Motherboard
    Alienware 0PGRP5
    Memory
    16GB
    Graphics Card(s)
    (1) NVIDIA GeForce GTX 760 Ti OEM (2) Intel(R) HD Graphics 4600
    Sound Card
    (1) Realtek High Definition Audio (2) NVIDIA High Definition Audio (3) Intel(R) Display Audio
    Monitor(s) Displays
    Acer R240HY (two of them)
    Screen Resolution
    1920 x 1080
    Hard Drives
    WDC WD10EZEX-75M2NA0
    Keyboard
    Corsair K70 RGB RAPIDFIRE
    Mouse
    Corsair SABRE RGB
    Browser
    Mozilla Firefox
    Antivirus
    Windows Defender
    Other Info
    Printer: HP 1350

axe0

BSOD Kernel Dump Analyst
VIP Member
Pro User
Please uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from Nvidia. Be sure the clean install box is checked and only install the Graphics driver and the PhysX driver, you can use this tutorial for the installation part :arrow: NVIDIA Drivers - Avoid Problems - Windows 7 Help Forums
View attachment 68452
Code:
0: kd> lmvm nvlddmkm
Browse full module list
start             end                 module name
fffff801`598d4000 fffff801`5a2e6000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: nvlddmkm.sys
    Image name: nvlddmkm.sys
    Browse all global symbols  functions  data
    Timestamp:        Thu Feb 05 19:01:37 2015 (54D3B001)
    CheckSum:         009D4DDE
    ImageSize:        00A12000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4


Please check Dell for driver updates for the Intel chipset or SATA drivers.
Code:
0: kd> lmvm iaStorA
Browse full module list
start             end                 module name
fffff801`580bd000 fffff801`58377000   iaStorA  T (no symbols)           
    Loaded symbol image file: iaStorA.sys
    Image path: iaStorA.sys
    Image name: iaStorA.sys
    Browse all global symbols  functions  data
    Timestamp:        Thu Aug 29 00:13:22 2013 (521E7602)
    CheckSum:         000A0DCC
    ImageSize:        002BA000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset

toucan8

Member
Thanks axe0, I'll get on that right away. Is that what the BSOD dump that I provided indicated that it could be a NVIDIA driver causing the BSOD or the pre-existing Dell drivers?
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz
    Motherboard
    Alienware 0PGRP5
    Memory
    16GB
    Graphics Card(s)
    (1) NVIDIA GeForce GTX 760 Ti OEM (2) Intel(R) HD Graphics 4600
    Sound Card
    (1) Realtek High Definition Audio (2) NVIDIA High Definition Audio (3) Intel(R) Display Audio
    Monitor(s) Displays
    Acer R240HY (two of them)
    Screen Resolution
    1920 x 1080
    Hard Drives
    WDC WD10EZEX-75M2NA0
    Keyboard
    Corsair K70 RGB RAPIDFIRE
    Mouse
    Corsair SABRE RGB
    Browser
    Mozilla Firefox
    Antivirus
    Windows Defender
    Other Info
    Printer: HP 1350

axe0

BSOD Kernel Dump Analyst
VIP Member
Pro User
It looks to be from Nvidia, the pre-existing drivers from Dell aren't newer than 2014.
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset

toucan8

Member
Didn't have a chance to redo the drivers until now, but I wanted to add the additional BSODs that I received again. Doing the DDU steps you suggested. Could this also be a failed memory card?
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz
    Motherboard
    Alienware 0PGRP5
    Memory
    16GB
    Graphics Card(s)
    (1) NVIDIA GeForce GTX 760 Ti OEM (2) Intel(R) HD Graphics 4600
    Sound Card
    (1) Realtek High Definition Audio (2) NVIDIA High Definition Audio (3) Intel(R) Display Audio
    Monitor(s) Displays
    Acer R240HY (two of them)
    Screen Resolution
    1920 x 1080
    Hard Drives
    WDC WD10EZEX-75M2NA0
    Keyboard
    Corsair K70 RGB RAPIDFIRE
    Mouse
    Corsair SABRE RGB
    Browser
    Mozilla Firefox
    Antivirus
    Windows Defender
    Other Info
    Printer: HP 1350

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