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BSOD ntkrnlmp.exe KMODE_EXCEPTION_NOT_HANDLED


funk3h

New Member
Posts
2
#1
Hi all,

I'm having a problem with a variety of BSODs, usually within a few minutes of booting the system. If the system hasn't blue screened within that first few minutes, it stays up and doesn't crash thereafter. These blue screens are usually one of the following:

KMODE_EXCEPTION_NOT_HANDLED
PAGE_FAULT_IN_NONPAGED_AREA
MEMORY_MANAGEMENT
BAD_POOL_HEADER

Everything I've read indicates this is a driver problem. I have recently run memtest without any problems. I can't remember how many passes, but i left it running overnight, so must have been a few!

I've attached the output from SF Diagnostic Tool (which so far as i can tell, has just grabbed all recent minidumps amongst other things).

Some of those minidumps will show crashes caused by driver verifier - it didn't like a virtual serial port driver which was used to get a dual shock 4 controller working in windows. I removed that driver and the underlying BSODs described here, which can also been seen in the minidumps, have unfortunately not stopped. I have a licence for WhoCrashed and all that's able to tell me is that the problem is likely caused by a driver which cannot be identified.

I have used WinDbg !anaylze -v on the most recent crash dump (ntkrnlmp.exe KMODE_EXCEPTION_NOT_HANDLED). Windows was configured to produce kernel memory dumps. Here's the output from that:

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************


KMODE_EXCEPTION_NOT_HANDLED (1e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff801e5d6326a, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: ffffffffffffffff, Parameter 1 of the exception


Debugging Details:
------------------


Page 144a3c not present in the dump file. Type ".hh dbgerr004" for details


READ_ADDRESS: unable to get nt!MmNonPagedPoolStart
unable to get nt!MmSizeOfNonPagedPoolInBytes
 ffffffffffffffff 


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.


FAULTING_IP: 
nt!SwapContext_PatchXRstor+0
fffff801`e5d6326a 0fae29          xrstor  [rcx]


EXCEPTION_PARAMETER2:  ffffffffffffffff


BUGCHECK_STR:  0x1E_c0000005_R


DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT


PROCESS_NAME:  svchost.exe


CURRENT_IRQL:  2


ANALYSIS_VERSION: 6.3.9600.17029 (debuggers(dbg).140219-1702) amd64fre


LAST_CONTROL_TRANSFER:  from fffff801e5daad47 to fffff801e5d5ffa0


STACK_TEXT:  
ffffd000`2e0799b8 fffff801`e5daad47 : 00000000`0000001e ffffffff`c0000005 fffff801`e5d6326a 00000000`00000000 : nt!KeBugCheckEx
ffffd000`2e0799c0 fffff801`e5d6bbc2 : ffffd000`2e07a1c0 ffffe001`7cbd5580 00000000`00000000 ffffe001`7dcafc20 : nt! ?? ::FNODOBFM::`string'+0x3a897
ffffd000`2e07a0b0 fffff801`e5d6a0fe : ffffab01`769a0c00 00007e00`00da7a64 ffffce00`2e07a2e0 ffff4d01`e5cccaa7 : nt!KiExceptionDispatch+0xc2
ffffd000`2e07a290 fffff801`e5d6326a : 0000fd00`00000000 00003000`00000000 ffff9f01`00000000 ffff1801`e600215e : nt!KiGeneralProtectionFault+0xfe
ffffd000`2e07a420 ffff6f01`e5d62e36 : ffff3801`7f1ce880 ffffda00`23e87180 ffff5200`23e933c0 ffffaa00`2e07a679 : nt!SwapContext_PatchXRstor
ffffd000`2e07a460 ffff3801`7f1ce880 : ffffda00`23e87180 ffff5200`23e933c0 ffffaa00`2e07a679 fffff801`e5c0c000 : 0xffff6f01`e5d62e36
ffffd000`2e07a468 ffffda00`23e87180 : ffff5200`23e933c0 ffffaa00`2e07a679 fffff801`e5c0c000 ffffe001`7f1ce980 : 0xffff3801`7f1ce880
ffffd000`2e07a470 ffff5200`23e933c0 : ffffaa00`2e07a679 fffff801`e5c0c000 ffffe001`7f1ce980 00000000`00000000 : 0xffffda00`23e87180
ffffd000`2e07a478 ffffaa00`2e07a679 : fffff801`e5c0c000 ffffe001`7f1ce980 00000000`00000000 00000000`00000000 : 0xffff5200`23e933c0
ffffd000`2e07a480 fffff801`e5c0c000 : ffffe001`7f1ce980 00000000`00000000 00000000`00000000 00000000`00000000 : 0xffffaa00`2e07a679
ffffd000`2e07a488 ffffe001`7f1ce980 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!_guard_check_icall_fptr <PERF> (nt+0x0)
ffffd000`2e07a490 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0xffffe001`7f1ce980




STACK_COMMAND:  kb


FOLLOWUP_IP: 
nt!SwapContext_PatchXRstor+0
fffff801`e5d6326a 0fae29          xrstor  [rcx]


SYMBOL_STACK_INDEX:  4


SYMBOL_NAME:  nt!SwapContext_PatchXRstor+0


FOLLOWUP_NAME:  MachineOwner


MODULE_NAME: nt


IMAGE_NAME:  ntkrnlmp.exe


DEBUG_FLR_IMAGE_TIMESTAMP:  53388e13


BUCKET_ID_FUNC_OFFSET:  0


FAILURE_BUCKET_ID:  0x1E_c0000005_R_nt!SwapContext_PatchXRstor


BUCKET_ID:  0x1E_c0000005_R_nt!SwapContext_PatchXRstor


ANALYSIS_SOURCE:  KM


FAILURE_ID_HASH_STRING:  km:0x1e_c0000005_r_nt!swapcontext_patchxrstor


FAILURE_ID_HASH:  {3877648d-a897-a15e-f342-f1945b62c157}


Followup: MachineOwner
---------
It looks to me that whilst the debugger has managed to find symbols for the ntkrnl stuff in the stack trace, there's a load of stuff before the calls into ntkrnl which is still just showing up as addresses. Needless to say, at this point I'm a bit stuck.

This problem has been driving me bonkers for the last couple of months, so any help that anyone can offer would be much appreciated.

Cheers
 

My Computer

System One

  • OS
    Windows 8.1 professional

blueelvis

OMG Debugger!
VIP Member
Pro User
India

Posts
2,097
#2
Hi Funk3h and welcome to the forums ^_^,

I have analyzed your dump files and there are many bugchecks or they are random. Below is a list of the 3rd party drivers which are found on your system :-
Code:
**************************Tue Jul  8 00:25:29.742 2014 (UTC + 5:30)**************************
speedfan.sys                Sun Sep 24 18:56:48 2006 (45168798)
[B][U]DDCDrv.sys                  Tue Apr  8 13:20:11 2008 (47FB23B3)
adfs.SYS                    Fri Jun 27 02:22:37 2008 (48640195)[/U][/B]
[B][U]PxHlpa64.sys                Wed Jun 24 04:46:35 2009 (4A416253)
emupia2k.sys                Wed Jul  7 19:08:03 2010 (4C34833B)
ctsfm2k.sys                 Wed Jul  7 19:08:10 2010 (4C348342)
ctoss2k.sys                 Wed Jul  7 19:08:24 2010 (4C348350)
ha20x22k.sys                Wed Jul  7 19:11:25 2010 (4C348405)
ctaud2k.sys                 Wed Jul  7 19:12:14 2010 (4C348436)
ctprxy2k.sys                Wed Jul  7 19:12:17 2010 (4C348439)
CTEXFIFX.SYS                Wed Jul  7 19:14:03 2010 (4C3484A3)
CT20XUT.SYS                 Wed Jul  7 19:14:15 2010 (4C3484AF)
CTHWIUT.SYS                 Wed Jul  7 19:14:19 2010 (4C3484B3)
AsUpIO.sys                  Tue Aug  3 08:17:59 2010 (4C57835F)[/U][/B]
bcmwlhigh664.sys            Tue Apr 19 12:43:08 2011 (4DAD3604)
afcdp.sys                   Wed Jul 20 20:16:03 2011 (4E26EA2B)
ASUSFILTER.sys              Tue Sep 20 21:16:33 2011 (4E78B559)
scmndisp.sys                Mon May 28 13:21:48 2012 (4FC32E94)
AsIO.sys                    Wed Aug 22 15:24:47 2012 (5034AC67)
bdvedisk.sys                Thu Sep 27 19:07:29 2012 (50645699)
bdfwfpf.sys                 Wed Oct 17 17:42:10 2012 (507EA09A)
lvrs64.sys                  Tue Oct 23 07:41:24 2012 (5085FCCC)
lvuvc64.sys                 Tue Oct 23 07:42:08 2012 (5085FCF8)
avchv.sys                   Wed Oct 31 22:35:22 2012 (50915A52)
asahci64.sys                Thu Jan 10 08:22:36 2013 (50EE2CF4)
snapman.sys                 Wed Jan 16 19:14:06 2013 (50F6AEA6)
fltsrv.sys                  Fri Mar  1 19:23:39 2013 (5130B2E3)
tib.sys                     Wed Mar 20 14:30:38 2013 (51497AB6)
ASUSwh.sys                  Thu Mar 28 23:14:34 2013 (51548182)
ASUScr.sys                  Thu Mar 28 23:14:37 2013 (51548185)
ASUSumsc.sys                Thu Mar 28 23:14:44 2013 (5154818C)
ASUSstpt.sys                Thu Mar 28 23:14:49 2013 (51548191)
RTKVHD64.sys                Thu May 16 16:09:18 2013 (5194B756)
e1d64x64.sys                Thu Jun 27 02:21:31 2013 (51CB5453)
TeeDriverx64.sys            Wed Jul  3 00:08:08 2013 (51D31E10)
trufos.sys                  Wed Aug  7 16:16:25 2013 (52022581)
intelppm.sys                Thu Aug 22 14:16:35 2013 (5215CFEB)
dump_storahci.sys           Thu Aug 22 17:10:39 2013 (5215F8B7)
gzflt.sys                   Fri Aug 23 16:18:49 2013 (52173E11)
bdfndisf6.sys               Wed Nov 13 19:05:12 2013 (52838010)
nvhda64v.sys                Thu Nov 28 19:08:09 2013 (52974741)
avc3.sys                    Mon Dec  2 15:07:41 2013 (529C54E5)
avckf.sys                   Mon Dec  2 15:09:31 2013 (529C5553)
wachidrouter.sys            Mon Mar 17 21:43:19 2014 (53271F1F)
wacomrouterfilter.sys       Mon Mar 17 21:43:26 2014 (53271F26)
nvvad64v.sys                Fri Mar 28 19:02:06 2014 (533579D6)
rzendpt.sys                 Mon May 19 12:13:41 2014 (5379A81D)
rzudd.sys                   Mon May 19 12:13:44 2014 (5379A820)
nvlddmkm.sys                Tue May 20 04:38:44 2014 (537A8EFC)
NvStreamKms.sys             Thu May 22 22:13:14 2014 (537E2922)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Jul  3 02:25:57.203 2014 (UTC + 5:30)**************************
[U][B]DKRtWrt.sys                 Wed Oct 21 13:32:00 2009 (4ADEBFF8)[/B][/U]
[U][B]IOMap64.sys                 Fri Feb  5 07:25:34 2010 (4B6B7A96)[/B][/U]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Jun  4 23:20:16.646 2014 (UTC + 5:30)**************************
[B][U]AsInsHelp64.sys             Fri Jan  4 11:06:10 2008 (477DC5CA)[/U][/B]
asramdisk.sys               Tue Apr  9 11:43:22 2013 (5163B182)
rzendpt.sys                 Wed Apr  9 07:58:32 2014 (5344B050)
rzudd.sys                   Wed Apr  9 07:58:33 2014 (5344B051)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Jun  4 23:19:21.469 2014 (UTC + 5:30)**************************
ScpVBus.sys                 Mon May  6 03:01:26 2013 (5186CFAE)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Jun  2 01:40:32.671 2014 (UTC + 5:30)**************************
mbam.sys                    Fri Mar  1 02:03:07 2013 (512FBF03)
NvStreamKms.sys             Wed Apr 30 06:29:44 2014 (53604B00)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu May 15 23:46:11.998 2014 (UTC + 5:30)**************************
bdfndisf6.sys               Mon Jul  8 20:37:32 2013 (51DAD5B4)
nvlddmkm.sys                Tue Mar  4 16:37:52 2014 (5315B408)
nvvad64v.sys                Fri Mar 21 23:12:58 2014 (532C7A22)
http://www.carrona.org/drivers/driver.php?id=speedfan.sys
DDCDrv.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=adfs.SYS
http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys
http://www.carrona.org/drivers/driver.php?id=emupia2k.sys
http://www.carrona.org/drivers/driver.php?id=ctsfm2k.sys
http://www.carrona.org/drivers/driver.php?id=ctoss2k.sys
http://www.carrona.org/drivers/driver.php?id=ha20x22k.sys
http://www.carrona.org/drivers/driver.php?id=ctaud2k.sys
http://www.carrona.org/drivers/driver.php?id=ctprxy2k.sys
http://www.carrona.org/drivers/driver.php?id=CTEXFIFX.SYS
http://www.carrona.org/drivers/driver.php?id=CT20XUT.SYS
http://www.carrona.org/drivers/driver.php?id=CTHWIUT.SYS
http://www.carrona.org/drivers/driver.php?id=AsUpIO.sys
http://www.carrona.org/drivers/driver.php?id=bcmwlhigh664.sys
http://www.carrona.org/drivers/driver.php?id=afcdp.sys
http://www.carrona.org/drivers/driver.php?id=ASUSFILTER.sys
http://www.carrona.org/drivers/driver.php?id=scmndisp.sys
http://www.carrona.org/drivers/driver.php?id=AsIO.sys
http://www.carrona.org/drivers/driver.php?id=bdvedisk.sys
http://www.carrona.org/drivers/driver.php?id=bdfwfpf.sys
http://www.carrona.org/drivers/driver.php?id=lvrs64.sys
http://www.carrona.org/drivers/driver.php?id=lvuvc64.sys
http://www.carrona.org/drivers/driver.php?id=avchv.sys
http://www.carrona.org/drivers/driver.php?id=asahci64.sys
http://www.carrona.org/drivers/driver.php?id=snapman.sys
http://www.carrona.org/drivers/driver.php?id=fltsrv.sys
http://www.carrona.org/drivers/driver.php?id=tib.sys
http://www.carrona.org/drivers/driver.php?id=ASUSwh.sys
http://www.carrona.org/drivers/driver.php?id=ASUScr.sys
http://www.carrona.org/drivers/driver.php?id=ASUSumsc.sys
http://www.carrona.org/drivers/driver.php?id=ASUSstpt.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=e1d64x64.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
http://www.carrona.org/drivers/driver.php?id=trufos.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
http://www.carrona.org/drivers/driver.php?id=gzflt.sys
http://www.carrona.org/drivers/driver.php?id=bdfndisf6.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=avc3.sys
http://www.carrona.org/drivers/driver.php?id=avckf.sys
http://www.carrona.org/drivers/driver.php?id=wachidrouter.sys
http://www.carrona.org/drivers/driver.php?id=wacomrouterfilter.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=rzendpt.sys
http://www.carrona.org/drivers/driver.php?id=rzudd.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
http://www.carrona.org/drivers/driver.php?id=DKRtWrt.sys
http://www.carrona.org/drivers/driver.php?id=IOMap64.sys
http://www.carrona.org/drivers/driver.php?id=AsInsHelp64.sys
asramdisk.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=rzendpt.sys
http://www.carrona.org/drivers/driver.php?id=rzudd.sys
ScpVBus.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=mbam.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
http://www.carrona.org/drivers/driver.php?id=bdfndisf6.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys

I have highlighted a few drivers above, please deal with them ASAP. Furthermore, please do the following :-
1. Remove all ASUS Bloatware Installed on your system which you can find.
2. Please remove/update anything related to Nicomsoft/Pc MICRO SYSTEMS.
3. Update your Creative USB Audio software or try to see if the BSOD's are occuring when the device is removed.
4. Remove BitDefender using this **TOOL**.
5. Update your Logitech Camera Driver.
6. Remove MalwareBytes using this **LINK** and install Microsoft Security Essentials using this **LINK**.

I hope this helps, in case the problem is still present, please post back your latest dump files and I would be glad to help you further ^_^.
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model Number
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!

funk3h

New Member
Posts
2
#3
Hi Funk3h and welcome to the forums ^_^,

I have analyzed your dump files and there are many bugchecks or they are random. Below is a list of the 3rd party drivers which are found on your system :-


I have highlighted a few drivers above, please deal with them ASAP. Furthermore, please do the following :-
1. Remove all ASUS Bloatware Installed on your system which you can find.
2. Please remove/update anything related to Nicomsoft/Pc MICRO SYSTEMS.
3. Update your Creative USB Audio software or try to see if the BSOD's are occuring when the device is removed.
4. Remove BitDefender using this **TOOL**.
5. Update your Logitech Camera Driver.
6. Remove MalwareBytes using this **LINK** and install Microsoft Security Essentials using this **LINK**.

I hope this helps, in case the problem is still present, please post back your latest dump files and I would be glad to help you further ^_^.
Thanks for the welcome and help :) Just a couple of quick questions:

1) I assume when you say "deal" with the drivers, you mean look for more up-to-date versions? I'll get on this as soon as I get home after work. Is there anyway to find out exactly which driver is causing the problem?

2) Some of the asus bloatware i actually use, like the AISuite III for control of my mobo, updating firmware etc. How important is it that i remove this stuff? The AISuite III did set off warning bells for me a while ago when bit defender wouldn't install without bluescreeening so long as the AISuite was memory resident. I managed to find another couple of threads online about the issue. The suspicion seemed to be that the bsod was occuring during the preinstall virus scan that the bit defender installer was running. However, post install i can perform a full system scan whilst AISuite is running without a bsod, so i assumed - perhaps wrongly - that this was glitch related to the installer only.

3) I notice one of the drivers is produced by Nicomsoft, and seems to be related to display device control via a specific protocol. What's likely to have installed this driver, because off the top of my head I don't know what it is? Could it be that my video card drivers have installed this as thirdparty technology on which they depend? Or is it likely a remnant of some older software?

4) I don't have any creative USB audio devices, but I do have a creative sound card. Are these drivers installed as part of the sound card software suite do you think? My sound card isn't particularly windows 8 friendly. Creative haven't released drivers for it officially for windows 8. The windows 7 drivers work more or less, but there are various strange glitches with audio for which there are workarounds online. Is the sound card a likely source of the bsod (or at least it's old drivers)? If so, it might be time to ditch it for something new.

5) Unfortunately I'm not in a position to remove bit defender having just renewed my licence for it :/ I can't really justify the expense of another virus checker, and when i originally bought bit defender i looked up various intrusion detection tests online which seemed to indicate windows security essentials weren't as effective as third party virus software. So, whilst i know they can cause problems, i elected to stick with a third party product.

6) To be honest, i can probably do without my logitech webcam, but I'll have a look for newer drivers. Windows mostly installs this sort of stuff itself these days though. Are the drivers it would select automatically not appropriate?

7) I thought I'd already removed malware bytes. I'll give the tool a go.
 

My Computer

System One

  • OS
    Windows 8.1 professional

blueelvis

OMG Debugger!
VIP Member
Pro User
India

Posts
2,097
#4
Hi,

1. The 'Deal' word here means that you need to deal with the steps written below i.e the updation/removal where those have been asked explicitly

2. ASUS Bloatware has been known to cause several different types of BSOD whenever present on the machines. This is from my experience and the views of several other people as well.

3. On just Googling for the Nicomsoft, the first link takes to the company's official website and according to that,they produce SDK, for Optical Character Recognition. So, I cannot say whether your display drivers installed this as well or not.

4. Sorry, but I wanted to confirm whether there was any Creative device present in the system or not. What you can do is, remove the Sound card and see if the crashes still occur or not. If they stop appearing then it would be time to get a new Windows 8/8.1 Compatible Sound Card.

5. Bitdefender has also been found guilty in some cases for causing BSOD's and furthermore, your Bitdefender seems outdated.

6. You can check with the Logitech website/support to see if there are any available driver updates. Manufacturers generally, don't distribute the latest updates via Windows Updates sadly.

7. Great, looking forward to your update.

I hope his solved your questions arising from my post ^_^.
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model Number
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#5
Just my 2¢ here:

What is the model of your Asus system?

there's a load of stuff before the calls into ntkrnl which is still just showing up as addresses.
These are either address' from user mode process' (and not available in a minidump) or they are corruptions in the stack.

As you have purchased BitDefender, you can easily remove it and replace it later on. Just be sure that you have your product key. If you don't have it, BitDefender will have stored a copy for you on their website, you'll have to ask them how to access it. This will solve 2 issues:
- it'll remove BitDefender so you can see if it's the problem.
- you'll be able to update it with the latest version when you reinstall it.
Don't forget to enable Windows Defender and Windows Firewall once you've uninstalled the old BitDefender.
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model Number
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)