BSOD - KMODE_EXCEPTION_NOT_HANDLED

JonB

New Member
Joined
Jan 3, 2020
Messages
8
Hi,
My laptop has recently blue screened twice. I've attached the requested log files. After the first time, I ran Malwarebytes (no threats) and also sfc /scannow - had to run it several times and also dism /restorehealth, but eventually it said there were no issues. However, the second BSOD occurred after that, so it may not be related. I'm not sure if this is related either, but Windows Update will not install KB4561666 (Security Monthly Quality Rollup) due to error 80073712, which apparently means files are missing or corrupted. I've downloaded and run Windows Update Troubleshooter, which said it found and fixed several errors, but the update still will not install. I ran sfc / scannow again, too, but it still shows no issues.
Can anyone help? Please let me know if you need any additional information from me.

Thank you,
Jon
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1

MrPepka

New Member
Joined
Apr 11, 2019
Messages
16
Zip file is empty. Please use DM Log Collector again and place the new zip file
 

My Computer

System One

  • OS
    Windows 8.1 Enterprise 64-bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    Intel Core 2 Quad Q9400
    Motherboard
    Gigabyte EG45M-DS2H
    Memory
    8GB
    Graphics Card(s)
    NVIDIA GeForce 9600GT
    Browser
    Opera
    Antivirus
    Windows Defender

JonB

New Member
Joined
Jan 3, 2020
Messages
8
Thank you for getting back to me and sorry about that! Obviously I didn't think to check it. Here you go.
 

My Computer

System One

  • OS
    Windows 8.1

MrPepka

New Member
Joined
Apr 11, 2019
Messages
16

My Computer

System One

  • OS
    Windows 8.1 Enterprise 64-bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    Intel Core 2 Quad Q9400
    Motherboard
    Gigabyte EG45M-DS2H
    Memory
    8GB
    Graphics Card(s)
    NVIDIA GeForce 9600GT
    Browser
    Opera
    Antivirus
    Windows Defender

JonB

New Member
Joined
Jan 3, 2020
Messages
8
Thank you for the response and sorry I haven't replied sooner. As far as I can tell, those drivers are already updated to the most current version compatible with my laptop. Were you able to identify that one of them caused the BSOD?
 

My Computer

System One

  • OS
    Windows 8.1

MrPepka

New Member
Joined
Apr 11, 2019
Messages
16
As far as I can remember, these drivers were scrolling at the memory dumps on the stacks
 

My Computer

System One

  • OS
    Windows 8.1 Enterprise 64-bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    Intel Core 2 Quad Q9400
    Motherboard
    Gigabyte EG45M-DS2H
    Memory
    8GB
    Graphics Card(s)
    NVIDIA GeForce 9600GT
    Browser
    Opera
    Antivirus
    Windows Defender

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