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BSOD: KMODE_EXCEPTION_NOT_HANDLED at Boot


JKLYDE

New Member
Posts
2
#1
This is a Lenovo Erazer x510 that I purchased brand new 2 months ago. I have not had any problems at all up until today. I started getting the BSOD KMODE_EXCEPTION_NOT_HANDLED and have tried to clean the registry, I have done a Malwarebytes scan (nothing), NAV scan (nothing), tried to restore from previous point (still BSOD), and have run out of ideas. In the Device Manager I do NOT have any "Unknown Device" icons, but there is a Yellow Exclamation next to "System Firmware".

Your help would be GREATLY appreciated, because I use this computer for work and I am very limited within Safe Mode.

I have attached the SF log.

Thank you so much in advance for your time and assistance!

-Shane

View attachment 53375
 

My Computer

System One

  • OS
    Windows 8.1 64-bit

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#2
You have a ASUS USB-AC56 802.11ac Wireless USB Adapter - why are you using that and not the built in wireless device?
I do not recommend using wireless USB network devices. Especially in Win8/8.1 systems.
These wireless USB devices have many issues with Win7 and later - using Vista drivers with them is almost sure to cause a BSOD.
Should you want to keep using these devices, be sure to have Win8/8.1 drivers - DO NOT use Vista drivers!!!
An installable wireless PCI/PCIe card that's plugged into your motherboard is much more robust, reliable, and powerful.
This device has issues in Device Manager:
Lenovo Primary iM Controller ROOT\SYSTEM\0001 This device is not working properly because Windows cannot load the drivers required for this device.
See this link: https://forums.lenovo.com/t5/ThinkPad-Edge-S-series/Twist-Lenovo-Device-Driver-Failure/td-p/1602834

Please ensure that Driver Verifier is turned off.

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

npf.sys Fri Jun 25 12:50:58 2010 (4C24DE72)
WinPcap library driver
npf.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

PcaSp60.sys Tue Sep 7 14:27:24 2010 (4C86840C)
PCAUSA Rawether NDIS 6 SPR Protocol Driver (AMD64)
http://www.carrona.org/drivers/driver.php?id=PcaSp60.sys

I suspect your networking stack as having a problem. The above drivers are older and may not be compatible w/Win8.1 You have other situations that indicate issues with networking (such as using a USB device for the network when you already have one built in)
As Driver Verifier didn't blame the drivers, I have to wonder about hardware problems.
Can you connect with a wire and disable the wireless stuff?



Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Wed Nov  5 10:58:17.008 2014 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\110514-9921-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17238.amd64fre.winblue_gdr.140723-2018
System Uptime:[B]0 days 0:00:38.735[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!KiFatalFilter+1f )[/B]
BugCheck [B]1E, {ffffffffc0000005, 0, ffffd001ebb9a268, ffffd001ebb99a70}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000001E]KMODE_EXCEPTION_NOT_HANDLED (1e)[/url]
Arguments: 
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: 0000000000000000, The address that the exception occurred at
Arg3: ffffd001ebb9a268, Parameter 0 of the exception
Arg4: ffffd001ebb99a70, Parameter 1 of the exception
BUGCHECK_STR:  0x1E
DEFAULT_BUCKET_ID: [B][COLOR=RED]VERIFIER_ENABLED_VISTA_MINIDUMP[/COLOR][/B]
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x1E_VRF_nt!KiFatalFilter[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Nov  5 10:56:00.569 2014 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\110514-21625-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17238.amd64fre.winblue_gdr.140723-2018
System Uptime:[B]0 days 0:00:38.296[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!KiFatalFilter+1f )[/B]
BugCheck [B]1E, {ffffffffc0000005, 0, ffffd00022585268, ffffd00022584a70}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000001E]KMODE_EXCEPTION_NOT_HANDLED (1e)[/url]
Arguments: 
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: 0000000000000000, The address that the exception occurred at
Arg3: ffffd00022585268, Parameter 0 of the exception
Arg4: ffffd00022584a70, Parameter 1 of the exception
BUGCHECK_STR:  0x1E
DEFAULT_BUCKET_ID: [B][COLOR=RED]VERIFIER_ENABLED_VISTA_MINIDUMP[/COLOR][/B]
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x1E_VRF_nt!KiFatalFilter[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Nov  5 10:39:08.190 2014 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\110514-21078-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17238.amd64fre.winblue_gdr.140723-2018
System Uptime:[B]0 days 0:00:38.918[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!KiFatalFilter+1f )[/B]
BugCheck [B]1E, {ffffffffc0000005, 0, ffffd000220f7268, ffffd000220f6a70}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000001E]KMODE_EXCEPTION_NOT_HANDLED (1e)[/url]
Arguments: 
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: 0000000000000000, The address that the exception occurred at
Arg3: ffffd000220f7268, Parameter 0 of the exception
Arg4: ffffd000220f6a70, Parameter 1 of the exception
BUGCHECK_STR:  0x1E
DEFAULT_BUCKET_ID: [B][COLOR=RED]VERIFIER_ENABLED_VISTA_MINIDUMP[/COLOR][/B]
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x1E_VRF_nt!KiFatalFilter[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Nov  5 10:02:45.575 2014 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\110514-9593-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17238.amd64fre.winblue_gdr.140723-2018
System Uptime:[B]0 days 0:00:39.302[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!KiFatalFilter+1f )[/B]
BugCheck [B]1E, {ffffffffc0000005, 0, ffffd000eec81268, ffffd000eec80a70}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000001E]KMODE_EXCEPTION_NOT_HANDLED (1e)[/url]
Arguments: 
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: 0000000000000000, The address that the exception occurred at
Arg3: ffffd000eec81268, Parameter 0 of the exception
Arg4: ffffd000eec80a70, Parameter 1 of the exception
BUGCHECK_STR:  0x1E
DEFAULT_BUCKET_ID: [B][COLOR=RED]VERIFIER_ENABLED_VISTA_MINIDUMP[/COLOR][/B]
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x1E_VRF_nt!KiFatalFilter[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Nov  5 09:45:42.275 2014 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\110514-17656-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17238.amd64fre.winblue_gdr.140723-2018
System Uptime:[B]0 days 0:00:49.969[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!KiFatalFilter+1f )[/B]
BugCheck [B]1E, {ffffffffc0000005, 0, ffffd00188786528, ffffd00188785d30}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000001E]KMODE_EXCEPTION_NOT_HANDLED (1e)[/url]
Arguments: 
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: 0000000000000000, The address that the exception occurred at
Arg3: ffffd00188786528, Parameter 0 of the exception
Arg4: ffffd00188785d30, Parameter 1 of the exception
BUGCHECK_STR:  0x1E
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x1E_nt!KiFatalFilter[/B]
CPUID:        "Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: [B]3492[/B]
  BIOS Version                  IIKT23AUS
  BIOS Release Date             10/01/2013
  Manufacturer                  LENOVO
  Product Name                  10140
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Oct 27 13:23:06.707 2014 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\102714-29218-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17238.amd64fre.winblue_gdr.140723-2018
System Uptime:[B]0 days 3:09:20.401[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!KiFatalFilter+1f )[/B]
BugCheck [B]1E, {ffffffffc0000005, 0, ffffd0003df7a748, ffffd0003df79f50}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000001E]KMODE_EXCEPTION_NOT_HANDLED (1e)[/url]
Arguments: 
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: 0000000000000000, The address that the exception occurred at
Arg3: ffffd0003df7a748, Parameter 0 of the exception
Arg4: ffffd0003df79f50, Parameter 1 of the exception
BUGCHECK_STR:  0x1E
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x1E_nt!KiFatalFilter[/B]
CPUID:        "Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: [B]3492[/B]
  BIOS Version                  IIKT23AUS
  BIOS Release Date             10/01/2013
  Manufacturer                  LENOVO
  Product Name                  10140
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]
3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Wed Nov  5 10:58:17.008 2014 (UTC - 5:00)**************************
[COLOR=RED][B]npf.sys                     Fri Jun 25 12:50:58 2010 (4C24DE72)[/B][/COLOR]
AcpiCtlDrv.sys              Tue Jul 17 13:07:16 2012 (50059BC4)
Rt630x64.sys                Fri Jun 21 05:29:10 2013 (51C41CE6)
SYMEVENT64x86.SYS           Fri Jul 26 22:26:58 2013 (51F32FF2)
SYMDS64.SYS                 Tue Jul 30 19:29:08 2013 (51F84C44)
iaStorA.sys                 Thu Aug  1 21:39:52 2013 (51FB0DE8)
dump_iaStorA.sys            Thu Aug  1 21:39:52 2013 (51FB0DE8)
ICCWDT.sys                  Mon Aug 12 13:59:08 2013 (5209226C)
rtwlane.sys                 Wed Aug 21 00:38:09 2013 (52144431)
intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
RTKVHD64.sys                Tue Aug 27 08:31:56 2013 (521C9C3C)
iocbios2.sys                Thu Sep 19 14:19:04 2013 (523B4018)
ccSetx64.sys                Mon Sep 23 23:58:04 2013 (52410DCC)
GeneStor.sys                Fri Oct 18 09:15:04 2013 (52613458)
TeeDriverx64.sys            Tue Nov 12 12:19:37 2013 (52826329)
nvhda64v.sys                Thu Nov 28 08:38:09 2013 (52974741)
rtwlanu.sys                 Thu Jan 16 02:52:38 2014 (52D78FC6)
SYMNETS.SYS                 Thu Feb 13 06:25:14 2014 (52FCAB9A)
SYMEFA64.SYS                Thu Feb 27 18:32:07 2014 (530FCAF7)
nvvad64v.sys                Fri Mar 28 09:32:06 2014 (533579D6)
Ironx64.SYS                 Tue May 20 18:27:42 2014 (537BD6DE)
SRTSPX64.SYS                Fri Jun 13 13:27:22 2014 (539B347A)
nvlddmkm.sys                Wed Jul  2 13:42:02 2014 (53B4446A)
NvStreamKms.sys             Fri Jul 25 07:35:56 2014 (53D2411C)
IDSvia64.sys                Wed Aug 20 18:48:56 2014 (53F525D8)
eeCtrl64.sys                Tue Aug 26 14:21:20 2014 (53FCD020)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Oct 27 13:23:06.707 2014 (UTC - 5:00)**************************
[COLOR=RED][B]PcaSp60.sys                 Tue Sep  7 14:27:24 2010 (4C86840C)[/B][/COLOR]
EX64.SYS                    Mon Aug 11 06:19:41 2014 (53E898BD)
ENG64.SYS                   Mon Aug 11 06:25:04 2014 (53E89A00)
SRTSP64.SYS                 Wed Aug 20 16:56:53 2014 (53F50B95)
EraserUtilRebootDrv.sys     Tue Aug 26 14:21:21 2014 (53FCD021)
BHDrvx64.sys                Tue Sep 23 22:12:51 2014 (542228A3)
[/font]
http://www.carrona.org/drivers/driver.php?id=npf.sys
http://www.carrona.org/drivers/driver.php?id=AcpiCtlDrv.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=SYMEVENT64x86.SYS
http://www.carrona.org/drivers/driver.php?id=SYMDS64.SYS
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=ICCWDT.sys
http://www.carrona.org/drivers/driver.php?id=rtwlane.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=iocbios2.sys
http://www.carrona.org/drivers/driver.php?id=ccSetx64.sys
GeneStor.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=rtwlanu.sys
http://www.carrona.org/drivers/driver.php?id=SYMNETS.SYS
http://www.carrona.org/drivers/driver.php?id=SYMEFA64.SYS
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=Ironx64.SYS
http://www.carrona.org/drivers/driver.php?id=SRTSPX64.SYS
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
http://www.carrona.org/drivers/driver.php?id=IDSvia64.sys
http://www.carrona.org/drivers/driver.php?id=eeCtrl64.sys
http://www.carrona.org/drivers/driver.php?id=PcaSp60.sys
http://www.carrona.org/drivers/driver.php?id=EX64.SYS
http://www.carrona.org/drivers/driver.php?id=ENG64.SYS
http://www.carrona.org/drivers/driver.php?id=SRTSP64.SYS
http://www.carrona.org/drivers/driver.php?id=EraserUtilRebootDrv.sys
http://www.carrona.org/drivers/driver.php?id=BHDrvx64.sys
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model Number
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

JKLYDE

New Member
Posts
2
#3
ASUS USB-AC56 802.11ac USB Wireless Adapter

The reason I am using this adapter instead of the one built in is that we have a new AC Wireless Router, so I needed to get an AC Wireless Adapter to utilize the new, faster speeds.

Thank you so much for the reply, I am going to try your solutions and pray that it works.

I will keep you posted (no pun intended).
 

My Computer

System One

  • OS
    Windows 8.1 64-bit

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#4
I'm curious, is the new USB device with ac faster than the wireless adapter that's built in?
I was under the impression that the USB device was slower than a PCI/PCIe device.
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model Number
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)