• This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn more.

Solved BSOD : KERNEL_DATA_INPAGE_ERROR (volmgrx.sys)


NourinE

Member
Member
Morocco

Posts
271
#1
Hello!
After a long free-problem period with my new laptop for almost one year and a few months, lately, I've been running into BSOD.
Well, this is how it started. When I closed the lid the sound is off and I had to disable and re-enable it from the Device Manager, I removed, reinstalled from the Company's website, but in vain.
the harder I try to solve the problem, the worse it gets.
sometimes I get CRITICAL_PROCESS_DIED other times I get (the most frequent) KERNEL_DATA_INPAGE_ERROR (volmgrx.sys)
I checked my ram updated most of my drivers, but no solution.
sometimes, the computer works the whole day with any problem !!!

 

My Computer

System One

  • OS
    Windows 8.1 64bit (6,3 Build 9600)
    Computer type
    Laptop
    System Manufacturer/Model
    Sony VAIO SVE1512A4E
    CPU
    Intel(R) Pentium(R) CPU B980 @2.40GHz 2.40GHz
    Memory
    4,00 Go
    Graphics Card(s)
    Intel Corporation Intel HD Graphics
    Sound Card
    Intel Corporation 7 Series/C210 Series Chipset Family High Definition Audio Controller
    Monitor(s) Displays
    Monitor Plug-and-Play générique
    Screen Resolution
    1366x768
    Hard Drives
    Harddrive ST640LM001HN-M640MBB from 596.17 GB SATA II
    Browser
    Google Chrome
    Antivirus
    Avast! INTERNET SECURITY

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#2
Only 130 Windows Updates installed. Most systems have 160 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

Please start with these free hardware diagnostics: Hardware Diagnostics
Be sure to try the anti-malware scans - and if infected, post over in the Security forums to have them fix those problems BEFORE you work on the BSOD's

Also, please run Driver Verifier according to these instructions: Driver Verifier Settings

Do not run more than one antivirus at a time. They compete for resources and can cause BSOD's (especially if the system is infected).


Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Mon Jul 14 06:50:23.612 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\071414-26234-01.dmp]
Windows 8 Kernel Version 9200 MP (2 procs) Free x64
Built by: [B]9200[/B].16912.amd64fre.win8_gdr.140502-1507
System Uptime:[B]0 days 7:14:47.216[/B]
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for volmgrx.sys
Probably caused by :[B]memory_corruption[/B]
BugCheck [B]7A, {fffff6fc400070c8, ffffffffc00000c0, 8eeeb860, fffff88000e19000}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000007A]KERNEL_DATA_INPAGE_ERROR (7a)[/url]
Arguments: 
Arg1: fffff6fc400070c8, lock type that was held (value 1,2,3, or PTE address)
Arg2: ffffffffc00000c0, error status (normally i/o status code)
Arg3: 000000008eeeb860, current process (virtual address for lock type 3, or PTE)
Arg4: fffff88000e19000, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)
BUGCHECK_STR:  0x7a_c00000c0
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]MEMORY_CORRUPTION_LARGE_4096[/B]
CPUID:        "Intel(R) Pentium(R) CPU B980 @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2395[/B]
  BIOS Version                  R0180D5
  BIOS Release Date             03/19/2013
  Manufacturer                  Sony Corporation
  Product Name                  SVE1512A4E
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Jul  8 15:41:40.769 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\070814-23640-01.dmp]
Windows 8 Kernel Version 9200 MP (2 procs) Free x64
Built by: [B]9200[/B].16912.amd64fre.win8_gdr.140502-1507
System Uptime:[B]0 days 0:03:36.447[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!PspCatchCriticalBreak+ad )[/B]
BugCheck [B]EF, {fffffa8008e17b00, 1, 0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000EF]CRITICAL_PROCESS_DIED (ef)[/url]
Arguments: 
Arg1: fffffa8008e17b00, Process object or thread object
Arg2: 0000000000000001, If this is 0, a process died. If this is 1, a thread died.
Arg3: 0000000000000000
Arg4: 0000000000000000
BUGCHECK_STR:  0xEF
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  TFC.exe
FAILURE_BUCKET_ID: [B]0xEF_nt!PspCatchCriticalBreak[/B]
CPUID:        "Intel(R) Pentium(R) CPU B980 @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2395[/B]
  BIOS Version                  R0180D5
  BIOS Release Date             03/19/2013
  Manufacturer                  Sony Corporation
  Product Name                  SVE1512A4E
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Jul  8 15:37:40.650 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\070814-22375-01.dmp]
Windows 8 Kernel Version 9200 MP (2 procs) Free x64
Built by: [B]9200[/B].16912.amd64fre.win8_gdr.140502-1507
System Uptime:[B]0 days 0:12:02.328[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!PspCatchCriticalBreak+ad )[/B]
BugCheck [B]EF, {fffffa80089f9080, 1, 0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000EF]CRITICAL_PROCESS_DIED (ef)[/url]
Arguments: 
Arg1: fffffa80089f9080, Process object or thread object
Arg2: 0000000000000001, If this is 0, a process died. If this is 1, a thread died.
Arg3: 0000000000000000
Arg4: 0000000000000000
BUGCHECK_STR:  0xEF
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  TFC.exe
FAILURE_BUCKET_ID: [B]0xEF_nt!PspCatchCriticalBreak[/B]
CPUID:        "Intel(R) Pentium(R) CPU B980 @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2395[/B]
  BIOS Version                  R0180D5
  BIOS Release Date             03/19/2013
  Manufacturer                  Sony Corporation
  Product Name                  SVE1512A4E
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Jul  8 15:22:13.255 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\070814-26453-01.dmp]
Windows 8 Kernel Version 9200 MP (2 procs) Free x64
Built by: [B]9200[/B].16912.amd64fre.win8_gdr.140502-1507
System Uptime:[B]0 days 0:41:09.934[/B]
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :[B]memory_corruption[/B]
BugCheck [B]7A, {fffff6fc400082d0, ffffffffc000000e, 12c683860, fffff8800105a4d4}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000007A]KERNEL_DATA_INPAGE_ERROR (7a)[/url]
Arguments: 
Arg1: fffff6fc400082d0, lock type that was held (value 1,2,3, or PTE address)
Arg2: ffffffffc000000e, error status (normally i/o status code)
Arg3: 000000012c683860, current process (virtual address for lock type 3, or PTE)
Arg4: fffff8800105a4d4, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)
DISK_HARDWARE_ERROR: There was error with disk hardware
BUGCHECK_STR:  0x7a_c000000e
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]MEMORY_CORRUPTION_LARGE_4096[/B]
CPUID:        "Intel(R) Pentium(R) CPU B980 @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2395[/B]
  BIOS Version                  R0180D5
  BIOS Release Date             03/19/2013
  Manufacturer                  Sony Corporation
  Product Name                  SVE1512A4E
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Jul  8 07:17:47.404 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\070814-19765-01.dmp]
Windows 8 Kernel Version 9200 MP (2 procs) Free x64
Built by: [B]9200[/B].16912.amd64fre.win8_gdr.140502-1507
System Uptime:[B]0 days 17:56:12.580[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+248f6 )[/B]
BugCheck [B]7A, {fffff6fc400c8c90, ffffffffc000000e, 76490be0, fffff88019192000}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000007A]KERNEL_DATA_INPAGE_ERROR (7a)[/url]
Arguments: 
Arg1: fffff6fc400c8c90, lock type that was held (value 1,2,3, or PTE address)
Arg2: ffffffffc000000e, error status (normally i/o status code)
Arg3: 0000000076490be0, current process (virtual address for lock type 3, or PTE)
Arg4: fffff88019192000, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)
DISK_HARDWARE_ERROR: There was error with disk hardware
BUGCHECK_STR:  0x7a_c000000e
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x7a_c000000e_nt!_??_::FNODOBFM::_string_[/B]
CPUID:        "Intel(R) Pentium(R) CPU B980 @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2395[/B]
  BIOS Version                  R0180D5
  BIOS Release Date             03/19/2013
  Manufacturer                  Sony Corporation
  Product Name                  SVE1512A4E
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]
3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Mon Jul 14 06:50:23.612 2014 (UTC - 4:00)**************************
semav6thermal64ro.sys       Wed Dec 28 15:17:03 2011 (4EFB793F)
sows.sys                    Sun Jun 10 21:36:13 2012 (4FD54B8D)
Rt630x64.sys                Tue Jun 12 09:37:53 2012 (4FD74631)
SFEP.sys                    Mon Jun 18 04:11:46 2012 (4FDEE2C2)
IntcDAud.sys                Tue Jun 19 10:40:51 2012 (4FE08F73)
RTKVHD64.sys                Tue Jul 31 05:46:36 2012 (5017A97C)
SynTP.sys                   Thu Sep 27 16:38:22 2012 (5064B93E)
Smb_driver_Intel.sys        Thu Sep 27 16:40:10 2012 (5064B9AA)
btath_bus.sys               Fri Nov  2 01:35:15 2012 (50935B93)
btath_lwflt.sys             Fri Nov  2 01:35:44 2012 (50935BB0)
intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
igdkmd64.sys                Wed Dec 12 19:42:26 2012 (50C92472)
HECIx64.sys                 Mon Dec 17 14:32:21 2012 (50CF7345)
btath_avdt.sys              Tue Dec 18 04:53:53 2012 (50D03D31)
btath_vdp.sys               Tue Dec 18 04:54:01 2012 (50D03D39)
btfilter.sys                Tue Dec 18 04:54:27 2012 (50D03D53)
btath_rcp.sys               Tue Dec 18 04:54:50 2012 (50D03D6A)
btath_hcrp.sys              Tue Dec 18 04:54:54 2012 (50D03D6E)
btath_flt.sys               Tue Dec 18 04:55:02 2012 (50D03D76)
btath_a2dp.sys              Tue Dec 18 04:55:11 2012 (50D03D7F)
iaStorA.sys                 Thu Aug  1 21:39:52 2013 (51FB0DE8)
dump_iaStorA.sys            Thu Aug  1 21:39:52 2013 (51FB0DE8)
athw8x.sys                  Wed Aug  7 23:41:36 2013 (52031370)
mbam.sys                    Wed Oct 30 12:11:45 2013 (52712FC1)
RtsPStor.sys                Tue Jan  7 01:21:53 2014 (52CB9D01)
mwac.sys                    Tue Mar  4 16:47:40 2014 (531649FC)
MBAMSwissArmy.sys           Thu Mar 20 18:12:35 2014 (532B67D3)
mbamchameleon.sys           Thu Apr 24 13:39:38 2014 (53594C5A)
aswHwid.sys                 Thu Jun 26 07:31:26 2014 (53AC048E)
aswMonFlt.sys               Thu Jun 26 07:32:51 2014 (53AC04E3)
aswRdr2.sys                 Thu Jun 26 07:33:28 2014 (53AC0508)
aswKbd.sys                  Thu Jun 26 07:34:01 2014 (53AC0529)
aswSnx.sys                  Thu Jun 26 07:34:44 2014 (53AC0554)
aswRvrt.sys                 Thu Jun 26 07:35:39 2014 (53AC058B)
aswVmm.sys                  Thu Jun 26 07:35:49 2014 (53AC0595)
aswNdisFlt.sys              Thu Jun 26 07:36:26 2014 (53AC05BA)
aswStm.sys                  Thu Jun 26 07:47:09 2014 (53AC083D)
aswSP.sys                   Wed Jul  2 13:38:12 2014 (53B44384)
[/font]
semav6thermal64ro.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=sows.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=SFEP.sys
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
http://www.carrona.org/drivers/driver.php?id=btath_bus.sys
http://www.carrona.org/drivers/driver.php?id=btath_lwflt.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=btath_avdt.sys
http://www.carrona.org/drivers/driver.php?id=btath_vdp.sys
http://www.carrona.org/drivers/driver.php?id=btfilter.sys
http://www.carrona.org/drivers/driver.php?id=btath_rcp.sys
http://www.carrona.org/drivers/driver.php?id=btath_hcrp.sys
http://www.carrona.org/drivers/driver.php?id=btath_flt.sys
http://www.carrona.org/drivers/driver.php?id=btath_a2dp.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=athw8x.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys
http://www.carrona.org/drivers/driver.php?id=RtsPStor.sys
http://www.carrona.org/drivers/driver.php?id=mwac.sys
http://www.carrona.org/drivers/driver.php?id=MBAMSwissArmy.sys
http://www.carrona.org/drivers/driver.php?id=mbamchameleon.sys
http://www.carrona.org/drivers/driver.php?id=aswHwid.sys
http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys
http://www.carrona.org/drivers/driver.php?id=aswKbd.sys
http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys
http://www.carrona.org/drivers/driver.php?id=aswVmm.sys
http://www.carrona.org/drivers/driver.php?id=aswNdisFlt.sys
http://www.carrona.org/drivers/driver.php?id=aswStm.sys
http://www.carrona.org/drivers/driver.php?id=aswSP.sys
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

NourinE

Member
Member
Morocco

Posts
271
#3
Thanks for
usasma
your reply.
I ran sfc/ scannow and couldn't repair some corrupted file, then I resorted to scanhealth /checkhealth / restorehealth, and it couldn't repair, I performed a clean boot, and tried the same on safe boot, but in vain.
after all that, sorry, I was upset and couldn't wait any longer as my job depends lot on my laptop.So, I did a clean installation of the windows.
I think the clean installation could solve the problem of corrupted files, that couldn't be repaired with sfc/ scannnow.

Please, don't close the topic until I see the result after a while.
 

My Computer

System One

  • OS
    Windows 8.1 64bit (6,3 Build 9600)
    Computer type
    Laptop
    System Manufacturer/Model
    Sony VAIO SVE1512A4E
    CPU
    Intel(R) Pentium(R) CPU B980 @2.40GHz 2.40GHz
    Memory
    4,00 Go
    Graphics Card(s)
    Intel Corporation Intel HD Graphics
    Sound Card
    Intel Corporation 7 Series/C210 Series Chipset Family High Definition Audio Controller
    Monitor(s) Displays
    Monitor Plug-and-Play générique
    Screen Resolution
    1366x768
    Hard Drives
    Harddrive ST640LM001HN-M640MBB from 596.17 GB SATA II
    Browser
    Google Chrome
    Antivirus
    Avast! INTERNET SECURITY

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#4
Don't worry about not waiting - I understand how it is when you need your tools, you need them immediately.
We get this quite often at work (I'm a PC technician). Around 90% of all BSOD's are due to driver problems - so a clean install can usually fix them. Make sure that you get all Windows Updates and all updates from the PC/motherboard manufacturer's website. Good luck!

This'll stay open indefinitely.
Since I've responded to the topic, I'll be notified by email whenever anyone replies to it.
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

NourinE

Member
Member
Morocco

Posts
271
#5
after the clean installation, I notice the windows sometimes freezes for a second or so when opening softwares.
Yesterday I was trying to install VAIO UPDATE when I was asked to restart the laptop ran a disk repair. and today I was working on chrome and suddenly the blue screen appeared, but with different error message 0x0c000021a and my computer restarted.
by the way, I have installed all the drivers from the company's computer website and all the windows updates that appeared.
 

My Computer

System One

  • OS
    Windows 8.1 64bit (6,3 Build 9600)
    Computer type
    Laptop
    System Manufacturer/Model
    Sony VAIO SVE1512A4E
    CPU
    Intel(R) Pentium(R) CPU B980 @2.40GHz 2.40GHz
    Memory
    4,00 Go
    Graphics Card(s)
    Intel Corporation Intel HD Graphics
    Sound Card
    Intel Corporation 7 Series/C210 Series Chipset Family High Definition Audio Controller
    Monitor(s) Displays
    Monitor Plug-and-Play générique
    Screen Resolution
    1366x768
    Hard Drives
    Harddrive ST640LM001HN-M640MBB from 596.17 GB SATA II
    Browser
    Google Chrome
    Antivirus
    Avast! INTERNET SECURITY

NourinE

Member
Member
Morocco

Posts
271
#6
after I received the BSOD 0x0c000021a, I ran sfc /scannow and found the same message that I had before the clean installation of windows, it says that it found some corrupted files and couldn't fix them
 

My Computer

System One

  • OS
    Windows 8.1 64bit (6,3 Build 9600)
    Computer type
    Laptop
    System Manufacturer/Model
    Sony VAIO SVE1512A4E
    CPU
    Intel(R) Pentium(R) CPU B980 @2.40GHz 2.40GHz
    Memory
    4,00 Go
    Graphics Card(s)
    Intel Corporation Intel HD Graphics
    Sound Card
    Intel Corporation 7 Series/C210 Series Chipset Family High Definition Audio Controller
    Monitor(s) Displays
    Monitor Plug-and-Play générique
    Screen Resolution
    1366x768
    Hard Drives
    Harddrive ST640LM001HN-M640MBB from 596.17 GB SATA II
    Browser
    Google Chrome
    Antivirus
    Avast! INTERNET SECURITY

NourinE

Member
Member
Morocco

Posts
271
#7
I'll post a new dm collector log
 

My Computer

System One

  • OS
    Windows 8.1 64bit (6,3 Build 9600)
    Computer type
    Laptop
    System Manufacturer/Model
    Sony VAIO SVE1512A4E
    CPU
    Intel(R) Pentium(R) CPU B980 @2.40GHz 2.40GHz
    Memory
    4,00 Go
    Graphics Card(s)
    Intel Corporation Intel HD Graphics
    Sound Card
    Intel Corporation 7 Series/C210 Series Chipset Family High Definition Audio Controller
    Monitor(s) Displays
    Monitor Plug-and-Play générique
    Screen Resolution
    1366x768
    Hard Drives
    Harddrive ST640LM001HN-M640MBB from 596.17 GB SATA II
    Browser
    Google Chrome
    Antivirus
    Avast! INTERNET SECURITY

NourinE

Member
Member
Morocco

Posts
271
#8
here's a new one
 

My Computer

System One

  • OS
    Windows 8.1 64bit (6,3 Build 9600)
    Computer type
    Laptop
    System Manufacturer/Model
    Sony VAIO SVE1512A4E
    CPU
    Intel(R) Pentium(R) CPU B980 @2.40GHz 2.40GHz
    Memory
    4,00 Go
    Graphics Card(s)
    Intel Corporation Intel HD Graphics
    Sound Card
    Intel Corporation 7 Series/C210 Series Chipset Family High Definition Audio Controller
    Monitor(s) Displays
    Monitor Plug-and-Play générique
    Screen Resolution
    1366x768
    Hard Drives
    Harddrive ST640LM001HN-M640MBB from 596.17 GB SATA II
    Browser
    Google Chrome
    Antivirus
    Avast! INTERNET SECURITY

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#9

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

NourinE

Member
Member
Morocco

Posts
271
#10
happy to see you again.Ok
I've just run CrystalDiskInfo and show Good in blue.
now, I'm running Fix All long of Seatools for windows.
 

My Computer

System One

  • OS
    Windows 8.1 64bit (6,3 Build 9600)
    Computer type
    Laptop
    System Manufacturer/Model
    Sony VAIO SVE1512A4E
    CPU
    Intel(R) Pentium(R) CPU B980 @2.40GHz 2.40GHz
    Memory
    4,00 Go
    Graphics Card(s)
    Intel Corporation Intel HD Graphics
    Sound Card
    Intel Corporation 7 Series/C210 Series Chipset Family High Definition Audio Controller
    Monitor(s) Displays
    Monitor Plug-and-Play générique
    Screen Resolution
    1366x768
    Hard Drives
    Harddrive ST640LM001HN-M640MBB from 596.17 GB SATA II
    Browser
    Google Chrome
    Antivirus
    Avast! INTERNET SECURITY

NourinE

Member
Member
Morocco

Posts
271
#11

My Computer

System One

  • OS
    Windows 8.1 64bit (6,3 Build 9600)
    Computer type
    Laptop
    System Manufacturer/Model
    Sony VAIO SVE1512A4E
    CPU
    Intel(R) Pentium(R) CPU B980 @2.40GHz 2.40GHz
    Memory
    4,00 Go
    Graphics Card(s)
    Intel Corporation Intel HD Graphics
    Sound Card
    Intel Corporation 7 Series/C210 Series Chipset Family High Definition Audio Controller
    Monitor(s) Displays
    Monitor Plug-and-Play générique
    Screen Resolution
    1366x768
    Hard Drives
    Harddrive ST640LM001HN-M640MBB from 596.17 GB SATA II
    Browser
    Google Chrome
    Antivirus
    Avast! INTERNET SECURITY

NourinE

Member
Member
Morocco

Posts
271
#12
do you think an upgrade to windows 8.1 could solve my problem?
 

My Computer

System One

  • OS
    Windows 8.1 64bit (6,3 Build 9600)
    Computer type
    Laptop
    System Manufacturer/Model
    Sony VAIO SVE1512A4E
    CPU
    Intel(R) Pentium(R) CPU B980 @2.40GHz 2.40GHz
    Memory
    4,00 Go
    Graphics Card(s)
    Intel Corporation Intel HD Graphics
    Sound Card
    Intel Corporation 7 Series/C210 Series Chipset Family High Definition Audio Controller
    Monitor(s) Displays
    Monitor Plug-and-Play générique
    Screen Resolution
    1366x768
    Hard Drives
    Harddrive ST640LM001HN-M640MBB from 596.17 GB SATA II
    Browser
    Google Chrome
    Antivirus
    Avast! INTERNET SECURITY

NourinE

Member
Member
Morocco

Posts
271
#13
the baisc test of seatools for windows and crystalDiskInfo and running a command
 

My Computer

System One

  • OS
    Windows 8.1 64bit (6,3 Build 9600)
    Computer type
    Laptop
    System Manufacturer/Model
    Sony VAIO SVE1512A4E
    CPU
    Intel(R) Pentium(R) CPU B980 @2.40GHz 2.40GHz
    Memory
    4,00 Go
    Graphics Card(s)
    Intel Corporation Intel HD Graphics
    Sound Card
    Intel Corporation 7 Series/C210 Series Chipset Family High Definition Audio Controller
    Monitor(s) Displays
    Monitor Plug-and-Play générique
    Screen Resolution
    1366x768
    Hard Drives
    Harddrive ST640LM001HN-M640MBB from 596.17 GB SATA II
    Browser
    Google Chrome
    Antivirus
    Avast! INTERNET SECURITY

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#14
Why did you run "Fix all" in Seatools - did the program tell you to run it?

I would monitor the system to see if "Fix all" fixed things
Run Seatools Long/Extended test again in about a week and see if it finds problems (?again?).

Upgrade to Win8.1 may help - but not until we've figured out if there's a hard drive problem.
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

NourinE

Member
Member
Morocco

Posts
271
#15

My Computer

System One

  • OS
    Windows 8.1 64bit (6,3 Build 9600)
    Computer type
    Laptop
    System Manufacturer/Model
    Sony VAIO SVE1512A4E
    CPU
    Intel(R) Pentium(R) CPU B980 @2.40GHz 2.40GHz
    Memory
    4,00 Go
    Graphics Card(s)
    Intel Corporation Intel HD Graphics
    Sound Card
    Intel Corporation 7 Series/C210 Series Chipset Family High Definition Audio Controller
    Monitor(s) Displays
    Monitor Plug-and-Play générique
    Screen Resolution
    1366x768
    Hard Drives
    Harddrive ST640LM001HN-M640MBB from 596.17 GB SATA II
    Browser
    Google Chrome
    Antivirus
    Avast! INTERNET SECURITY

NourinE

Member
Member
Morocco

Posts
271
#16
I was working, then the computer froze and the BSOD KERNEL_DATA_INPAGE_ERROR appeared again, when the the computer restarted a message in a black screen appeared "a diks read error pres ctlf+alt+del". I pressed then the blue screen below showed up:




I usually connect USB fan that cools my laptop, USB mouse and my laptop is always connected to electricity.
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1 64bit (6,3 Build 9600)
    Computer type
    Laptop
    System Manufacturer/Model
    Sony VAIO SVE1512A4E
    CPU
    Intel(R) Pentium(R) CPU B980 @2.40GHz 2.40GHz
    Memory
    4,00 Go
    Graphics Card(s)
    Intel Corporation Intel HD Graphics
    Sound Card
    Intel Corporation 7 Series/C210 Series Chipset Family High Definition Audio Controller
    Monitor(s) Displays
    Monitor Plug-and-Play générique
    Screen Resolution
    1366x768
    Hard Drives
    Harddrive ST640LM001HN-M640MBB from 596.17 GB SATA II
    Browser
    Google Chrome
    Antivirus
    Avast! INTERNET SECURITY

NourinE

Member
Member
Morocco

Posts
271
#17
I'll unplug the USB mouse and USB of the fun and see
 

My Computer

System One

  • OS
    Windows 8.1 64bit (6,3 Build 9600)
    Computer type
    Laptop
    System Manufacturer/Model
    Sony VAIO SVE1512A4E
    CPU
    Intel(R) Pentium(R) CPU B980 @2.40GHz 2.40GHz
    Memory
    4,00 Go
    Graphics Card(s)
    Intel Corporation Intel HD Graphics
    Sound Card
    Intel Corporation 7 Series/C210 Series Chipset Family High Definition Audio Controller
    Monitor(s) Displays
    Monitor Plug-and-Play générique
    Screen Resolution
    1366x768
    Hard Drives
    Harddrive ST640LM001HN-M640MBB from 596.17 GB SATA II
    Browser
    Google Chrome
    Antivirus
    Avast! INTERNET SECURITY

NourinE

Member
Member
Morocco

Posts
271
#18
the error message below occurred once when I unplugged an external Hard Drive

 

My Computer

System One

  • OS
    Windows 8.1 64bit (6,3 Build 9600)
    Computer type
    Laptop
    System Manufacturer/Model
    Sony VAIO SVE1512A4E
    CPU
    Intel(R) Pentium(R) CPU B980 @2.40GHz 2.40GHz
    Memory
    4,00 Go
    Graphics Card(s)
    Intel Corporation Intel HD Graphics
    Sound Card
    Intel Corporation 7 Series/C210 Series Chipset Family High Definition Audio Controller
    Monitor(s) Displays
    Monitor Plug-and-Play générique
    Screen Resolution
    1366x768
    Hard Drives
    Harddrive ST640LM001HN-M640MBB from 596.17 GB SATA II
    Browser
    Google Chrome
    Antivirus
    Avast! INTERNET SECURITY

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#19
An "unexpected I/O error" is usually a problem with the hard drive, but it can also be a problem with something else (such as the motherboard).

I would suggest trying another hard drive. Purchase a new one from a shop that will allow you to return it (for a full refund) if it's not needed. Try that and see if the system still BSOD's - if it does, then it's most likely the motherboard (if it doesn't BSOD, then it was most likely your hard drive).
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

NourinE

Member
Member
Morocco

Posts
271
#20
Don't you think that it can be the USB mouse or the USB of the fan that I'd always been connecting to my laptop?
I haven't had any BSOD since I disconnect all the USB devices, because I always use them.
I set default setting to the BIOS.
I re-run the sfc /scannow and found no corrupted files.

the software WhoCrashed shows:

[FONT=Segoe UI, Arial]Crash Dump Analysis[HR][/HR][/FONT]
[FONT=Segoe UI, Arial]Crash dump directory: C:\Windows\Minidump[/FONT]
[FONT=Segoe UI, Arial][/FONT]
[FONT=Segoe UI, Arial]Crash dumps are enabled on your computer.
[/FONT]
[FONT=Segoe UI, Arial]On Sun 07/20/2014 13:25:48 GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: [FONT=Segoe UI, Arial]Unknown[/FONT] (0xFFFFF8A0019A9220)
Bugcheck code: 0x7A (0xFFFFF8A0019A9220, 0xFFFFFFFFC000009C, 0x38AEB880, 0xFFFFF901037D4FF8)
Error: [FONT=Segoe UI, Arial]KERNEL_DATA_INPAGE_ERROR[/FONT]
Bug check description: This bug check indicates that the requested page of kernel data from the paging file could not be read into memory.
A third party driver was identified as the probable root cause of this system error.
Google query: [FONT=Segoe UI, Arial]KERNEL_DATA_INPAGE_ERROR[/FONT]


[/FONT]
[FONT=Segoe UI, Arial]On Sat 07/19/2014 10:44:09 GMT your computer crashed
crash dump file: C:\Windows\Minidump\071914-46562-01.dmp
This was probably caused by the following module: [FONT=Segoe UI, Arial]ntoskrnl.exe[/FONT] (nt+0x5A540)
Bugcheck code: 0xC000021A (0xFFFFF8A00C524800, 0xFFFFFFFFC0000006, 0x7FBE6730ED0, 0x80E136F600)
Error: [FONT=Segoe UI, Arial]STATUS_SYSTEM_PROCESS_TERMINATED[/FONT]
file path: C:\Windows\system32\ntoskrnl.exe
product: [FONT=Segoe UI, Arial]Microsoft® Windows® Operating System[/FONT]
company: [FONT=Segoe UI, Arial]Microsoft Corporation[/FONT]
description: NT Kernel & System
Bug check description: This means that an error has occurred in a crucial user-mode subsystem.
There is a possibility this problem was caused by a virus or other malware.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

--------------------------

I'll see if all that don't work, I'll have to buy a new Hard Drive, would you please recommend one with 500 GB?
[/FONT]
 

My Computer

System One

  • OS
    Windows 8.1 64bit (6,3 Build 9600)
    Computer type
    Laptop
    System Manufacturer/Model
    Sony VAIO SVE1512A4E
    CPU
    Intel(R) Pentium(R) CPU B980 @2.40GHz 2.40GHz
    Memory
    4,00 Go
    Graphics Card(s)
    Intel Corporation Intel HD Graphics
    Sound Card
    Intel Corporation 7 Series/C210 Series Chipset Family High Definition Audio Controller
    Monitor(s) Displays
    Monitor Plug-and-Play générique
    Screen Resolution
    1366x768
    Hard Drives
    Harddrive ST640LM001HN-M640MBB from 596.17 GB SATA II
    Browser
    Google Chrome
    Antivirus
    Avast! INTERNET SECURITY

Users Who Are Viewing This Thread (Users: 0, Guests: 1)