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BSOD Keep crashing.


usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#2
We've seen a number of BSOD issues with SSD's. Here's the information that I've compiled so far:
There's not a whole bunch available to test SSD's. The "easiest" test is to remove the SSD, install a platter-based hard drive, install Windows and test for stability that way.

Here's some suggestions:
- Update the SSD's firmware to the latest available version (VERY IMPORTANT!!!)
- Update the motherboard controllers drivers to the latest available version from the controller manufacturer (NOT the mobo manufacturer unless you can't find any on the controller manufacturer's website). Be sure to update ALL controllers on the motherboard! I STRONGLY suggest not using controller drivers older than mid-2012 with SSD's.
- Slow the memory (RAM) down to the next slower speed (I've only seen one person who claimed that this worked for them).
- Use any manufacturer's utilities that you may have. If you don't have any, then try this free one (I haven't used it myself): Crystal Dew World
....NOTE: Recently (Nov 2011) we had BSOD issues with the Marvell 91xx controller and an SSD. You may have to switch controllers also.
- Replace the SSD with a platter based hard drive and see if that stops the BSOD's. If it does, then it's likely that there's a problem with the SSD OR an incompatibility with your system.
06 Dec 2011 - This post tends to confirm issues with certain SSD chipsets and certain controllers - [SOLVED] cant find the cause of BSOD F4 - Tech Support Forum
05 Jan 2013 - very interesting post about difficulties with the Marvell controllers even when not connected to the SSD drives: https://www.eightforums.com/bsod-cr...-pc-reboots-when-waking-sleep.html#post169956
27 Feb 2013 - I'm starting to see much better reliability with SSD's using current (mid-2012 and later) storage drivers. I have withdrawn my objections to using these devices in everyday systems.
Overclocking discussion:
Long ago I learned that the first troubleshooting step in an overclocked system is to remove the overclock. This is for 2 reasons:
1) in case the overclock is at fault (and it hasn't damaged any hardware yet) - this will fix the problem.
2) the tests we use for troubleshooting are based on a standard system operating normally - so an overclocked system won't necessarily give correct results because of the stress on the components. This is why I recommend stopping the overclock completely while troubleshooting.

Also, I found that overclocks will degrade over time - the system just won't be able to hold a high overclock forever. The system will get older and it's tolerance for this sort of stress will lessen - resulting in more errors.

Finally, hardware errors aren't necessarily just hardware, they can be:
- borked (broken) hardware (several different procedures used to isolate the problem device)
- BIOS problems (check for updates at the motherboard manufacturer's website)
- overclocking - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
- compatibility issues (3rd party hardware/drivers)
- low-level driver problems
- or even malware (scanned for when we ask for hardware diagnostics from Initial Hardware Diagnostics or Hardware Diagnostics ).
Back in February you had 2 video BSOD's, then later on there were several BSOD's that related to netr28x.sys (which is a driver for your wireless card. The most recent BSOD's are all different, so there is a possibility that this is a hardware error.

What did you do to fix the video BSOD's? Did you update the drivers? The drivers were also updated during this latest series of memory dumps.

How about the wireless BSOD's? Did you update the drivers for that (they're dated from 2013 in the memory dumps)?

Did those updates appear to fix the problems - or did the problems appear to just continue. What I'm trying to decide here is if all of the BSOD's are related - or if they're separate instances.

There's lot's of Norton/Symantec drivers in the memory dumps. Please do this to help rule Norton/Symantec out as the cause:
Anti-Virus Removal:
Please do the following:
- download a free anti-virus for testing purposes: Free AntiVirus If using Windows 8, enable Windows Defender and the Windows Firewall instead.
- un-install the Norton from your system (you can reinstall it, if so desired, when we're done troubleshooting)
- remove any remnants of Norton using this free tool: http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20080710133834EN
- IMMEDIATELY install and update the free anti-virus (if using Win8, enable Windows Defender), then check to ensure that the Windows Firewall is turned on.
- perform a full system scan to ensure that no malware has snuck onto your system while the anti-virus was malfunctioning.
- check to see if this fixes the BSOD's
NOTE: NEVER run more than 1 anti-virus, firewall, Internet Security/Security Center application at the same time.
Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

IOMap64.sys Thu Feb 4 20:55:34 2010 (4B6B7A96)
ASUS Kernel Mode Driver ?Asus Smart Doctor/iTracker 2
http://www.carrona.org/drivers/driver.php?id=IOMap64.sys

AsUpIO.sys Mon Aug 2 22:47:59 2010 (4C57835F)
ASUS hardware monitoring software related
http://www.carrona.org/drivers/driver.php?id=AsUpIO.sys

ICCWDT.sys Wed Aug 18 04:27:45 2010 (4C6B9981)
IIntel(R) Watchdog Timer Driver
http://www.carrona.org/drivers/driver.php?id=ICCWDT.sys

ASUSFILTER.sys Tue Sep 20 11:46:33 2011 (4E78B559)
ASUS USB Hub filter driver
http://www.carrona.org/drivers/driver.php?id=ASUSFILTER.sys

SRTSPX64.SYS Tue Nov 15 17:30:55 2011 (4EC2E81F)
Symantec Real Time Storage Protection (PEL) x64
http://www.carrona.org/drivers/driver.php?id=SRTSPX64.SYS

AiChargerPlus.sys Wed Apr 18 21:17:35 2012 (4F8F67AF)
Asus Charger Driver [br] Likely BSOD cause - haven't seen recently (15Jan2013)
http://www.carrona.org/drivers/driver.php?id=AiChargerPlus.sys

In case this is a hardware issue, also please run these free diagnostics: Hardware Diagnostics

Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Wed Mar 27 10:04:01.929 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\032713-31562-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16496.amd64fre.win8_gdr.130108-1504
System Uptime:[B]0 days 0:00:09.558[/B]
Probably caused by :[B]win32k.sys ( win32k!EngAcquireSemaphore+6b8 )[/B]
BugCheck [B]3B, {c0000005, fffff960000a9368, fffff88008729dd0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff960000a9368, Address of the instruction which caused the bugcheck
Arg3: fffff88008729dd0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  winlogon.exe
FAILURE_BUCKET_ID: [B]0x3B_win32k!EngAcquireSemaphore[/B]
CPUID:        "Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: [B]3606[/B]
 
Processor may be overclocked!
Expected Frequency:   3500
Actual Frequency:     3606
Overclock Ratio:      [color=red]1.03029[/color]
 
  BIOS Version                  1805
  BIOS Release Date             12/19/2012
  Manufacturer                  System manufacturer
  Product Name                  System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Mar 27 08:28:15.667 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\032713-96265-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16496.amd64fre.win8_gdr.130108-1504
System Uptime:[B]0 days 0:15:34.297[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!ExpScanGeneralLookasideList+60 )[/B]
BugCheck [B]A, {ffffffffffffffd8, 2, 0, fffff800f0307a9f}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000000A]IRQL_NOT_LESS_OR_EQUAL (a)[/url]
Arguments: 
Arg1: ffffffffffffffd8, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff800f0307a9f, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]AV_nt!ExpScanGeneralLookasideList[/B]
CPUID:        "Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: [B]3606[/B]
 
Processor may be overclocked!
Expected Frequency:   3500
Actual Frequency:     3606
Overclock Ratio:      [color=red]1.03029[/color]
 
  BIOS Version                  1805
  BIOS Release Date             12/19/2012
  Manufacturer                  System manufacturer
  Product Name                  System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Mar 24 05:39:24.422 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\032413-31578-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16496.amd64fre.win8_gdr.130108-1504
System Uptime:[B]0 days 2:12:52.052[/B]
Probably caused by :[B]win32k.sys ( win32k!W32pArgumentTable+322d )[/B]
BugCheck [B]50, {ffffffffffffffd0, 1, fffff800bb67ecf3, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000050]PAGE_FAULT_IN_NONPAGED_AREA (50)[/url]
Arguments: 
Arg1: ffffffffffffffd0, memory referenced.
Arg2: 0000000000000001, value 0 = read operation, 1 = write operation.
Arg3: fffff800bb67ecf3, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000000, (reserved)
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  winlogon.exe
FAILURE_BUCKET_ID: [B]AV_win32k!W32pArgumentTable[/B]
CPUID:        "Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: [B]3606[/B]
 
Processor may be overclocked!
Expected Frequency:   3500
Actual Frequency:     3606
Overclock Ratio:      [color=red]1.03029[/color]
 
  BIOS Version                  1805
  BIOS Release Date             12/19/2012
  Manufacturer                  System manufacturer
  Product Name                  System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]
3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Wed Mar 27 10:04:01.929 2013 (UTC - 4:00)**************************
[COLOR=RED][B]AsUpIO.sys                  Mon Aug  2 22:47:59 2010 (4C57835F)[/B][/COLOR]
[COLOR=RED][B]ICCWDT.sys                  Wed Aug 18 04:27:45 2010 (4C6B9981)[/B][/COLOR]
[COLOR=RED][B]ASUSFILTER.sys              Tue Sep 20 11:46:33 2011 (4E78B559)[/B][/COLOR]
[COLOR=RED][B]SRTSPX64.SYS                Tue Nov 15 17:30:55 2011 (4EC2E81F)[/B][/COLOR]
[COLOR=RED][B]AiChargerPlus.sys           Wed Apr 18 21:17:35 2012 (4F8F67AF)[/B][/COLOR]
GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
ndisrd.sys                  Wed May 30 23:03:33 2012 (4FC6DF85)
Teefer.sys                  Tue Jul 17 08:58:58 2012 (50056192)
SYMNETS.SYS                 Fri Jul 20 22:07:07 2012 (500A0ECB)
SYMDS64.SYS                 Mon Jul 23 18:58:38 2012 (500DD71E)
Ironx64.SYS                 Mon Jul 23 20:34:50 2012 (500DEDAA)
dump_storahci.sys           Wed Jul 25 22:30:35 2012 (5010ABCB)
EraserUtilRebootDrv.sys     Tue Jul 31 19:36:50 2012 (50186C12)
eeCtrl64.sys                Tue Jul 31 19:36:51 2012 (50186C13)
ccSetx64.sys                Thu Aug 16 17:18:11 2012 (502D6393)
asmtxhci.sys                Mon Aug 20 08:28:15 2012 (50322D5F)
asmthub3.sys                Mon Aug 20 08:28:29 2012 (50322D6D)
SYMEVENT64x86.SYS           Wed Aug 22 01:33:18 2012 (50346F1E)
AsIO.sys                    Wed Aug 22 05:54:47 2012 (5034AC67)
IDSvia64.sys                Tue Aug 28 22:48:40 2012 (503D8308)
SYMEFA64.SYS                Wed Oct  3 15:00:06 2012 (506C8B36)
SRTSP64.SYS                 Thu Nov  1 16:16:15 2012 (5092D88F)
SysPlant.sys                Sat Nov  3 09:53:53 2012 (509521F1)
intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
VirtuWDDM.sys               Thu Nov 22 12:49:26 2012 (50AE65A6)
HECIx64.sys                 Mon Dec 17 14:32:21 2012 (50CF7345)
nvhda64v.sys                Wed Dec 19 00:41:41 2012 (50D15395)
EX64.SYS                    Thu Dec 20 04:22:39 2012 (50D2D8DF)
ENG64.SYS                   Thu Dec 20 04:24:21 2012 (50D2D945)
BHDrvx64.sys                Fri Jan 11 13:50:17 2013 (50F05EE9)
netr28x.sys                 Mon Feb 18 17:48:30 2013 (5122AFBE)
nvlddmkm.sys                Thu Mar 14 21:37:00 2013 (51427B3C)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Mar 27 08:28:15.667 2013 (UTC - 4:00)**************************
[COLOR=RED][B]IOMap64.sys                 Thu Feb  4 20:55:34 2010 (4B6B7A96)[/B][/COLOR]
usbaapl64.sys               Tue Nov 27 18:38:02 2012 (50B54EDA)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Mar 24 05:39:24.422 2013 (UTC - 4:00)**************************
WORKERDD.dll                Wed Jul 25 22:30:25 2012 (5010ABC1)
nvlddmkm.sys                Sat Feb  9 18:13:08 2013 (5116D804)
[/font]
http://www.carrona.org/drivers/driver.php?id=AsUpIO.sys
http://www.carrona.org/drivers/driver.php?id=ICCWDT.sys
http://www.carrona.org/drivers/driver.php?id=ASUSFILTER.sys
http://www.carrona.org/drivers/driver.php?id=SRTSPX64.SYS
http://www.carrona.org/drivers/driver.php?id=AiChargerPlus.sys
http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
http://www.carrona.org/drivers/driver.php?id=ndisrd.sys
Teefer.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=SYMNETS.SYS
http://www.carrona.org/drivers/driver.php?id=SYMDS64.SYS
http://www.carrona.org/drivers/driver.php?id=Ironx64.SYS
http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
http://www.carrona.org/drivers/driver.php?id=EraserUtilRebootDrv.sys
http://www.carrona.org/drivers/driver.php?id=eeCtrl64.sys
http://www.carrona.org/drivers/driver.php?id=ccSetx64.sys
http://www.carrona.org/drivers/driver.php?id=asmtxhci.sys
http://www.carrona.org/drivers/driver.php?id=asmthub3.sys
http://www.carrona.org/drivers/driver.php?id=SYMEVENT64x86.SYS
http://www.carrona.org/drivers/driver.php?id=AsIO.sys
http://www.carrona.org/drivers/driver.php?id=IDSvia64.sys
http://www.carrona.org/drivers/driver.php?id=SYMEFA64.SYS
http://www.carrona.org/drivers/driver.php?id=SRTSP64.SYS
http://www.carrona.org/drivers/driver.php?id=SysPlant.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=VirtuWDDM.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=EX64.SYS
http://www.carrona.org/drivers/driver.php?id=ENG64.SYS
http://www.carrona.org/drivers/driver.php?id=BHDrvx64.sys
http://www.carrona.org/drivers/driver.php?id=netr28x.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=IOMap64.sys
http://www.carrona.org/drivers/driver.php?id=usbaapl64.sys
WORKERDD.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

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