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Solved BSOD in windows 8 x64 KMODE_EXCEPTION_NOT_HANDLED


thechamk

Member
Member
Posts
21
#1
hi all!
I had some BSOD with my windows 8. I usually check for update but I still got this problem.
please help me!
thanks all!:)
 
Last edited:

My Computer

System One

  • OS
    windows 8.1 x64
    Computer type
    PC/Desktop
    CPU
    core I5-2400
    Motherboard
    gigabyte Z68X-UD3-B3
    Memory
    corsair 8Gb
    Graphics Card(s)
    NVIDIA GTX 670

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#2
Only 48 Windows Updates installed. Most systems have 66 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

D: drive only has about 9% free space; E: only has about 2% free space; F: only has about 5% free space. Windows likes 15% free space in order to perform stuff "behind the scenes" without adversely affecting the system's performance. Please free up 15% on ALL hard drives (you can get away with 10% on larger drives and won't notice a large performance penalty)

Please check at the manufacturer's website to see if there are any BIOS updates available for your system. Also check the readme file to see if they apply to the problems that you are having. Please be advised that flashing the BIOS is a very unforgiving process - and one mistake can physically damage your motherboard.

Please run these free hardware diagnostics: Initial Hardware Diagnostics. Let us know the results and we can move on from there. I'm particularly concerned about the memory (RAM) so run that test first.

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).
Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): [DEL] DuplexSecure - FAQ [/DEL] Link broken as of 21 Jul 2012
New link (15 Aug 2012): DuplexSecure - Downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link: Disc-Tools.com
Manual procedure here: Registry and SPTD problems | DAEMON Pro Help
Your mobile USB modem drivers are outdated and probably not fully compatible with Win8. Please update them to the latest, Win8 compatible version.

Please remove the Apple Charger/On-Off Charger program. It's been known to cause BSOD's on some Windows systems.

Check the manufacturer's website and update any storage, chipset, and video drivers that you can find.



Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Tue Jun 11 00:49:50.038 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\061113-53109-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16581.amd64fre.win8_gdr.130410-1505
System Uptime:[B]1 days 0:46:59.713[/B]
Probably caused by :[B]ACPI.sys ( ACPI!ACPIDispatchForwardPowerIrp+43 )[/B]
BugCheck [B]1E, {ffffffffc000001d, fffff8039ea8a091, fffffa800f53eb00, 2}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000001E]KMODE_EXCEPTION_NOT_HANDLED (1e)[/url]
Arguments: 
Arg1: ffffffffc000001d, The exception code that was not handled
Arg2: fffff8039ea8a091, The address that the exception occurred at
Arg3: fffffa800f53eb00, Parameter 0 of the exception
Arg4: 0000000000000002, Parameter 1 of the exception
BUGCHECK_STR:  0x1E_c000001d
PROCESS_NAME:  avgwdsvc.exe
FAILURE_BUCKET_ID: [B]0x1E_c000001d_BAD_IP_ACPI!ACPIDispatchForwardPowerIrp[/B]
CPUID:        "Intel(R) Core(TM) i5-2400 CPU @ 3.10GHz"
MaxSpeed:     3100
CurrentSpeed: [B]3109[/B]
  BIOS Version                  U1e
  BIOS Release Date             08/19/2012
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  To be filled by O.E.M.
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]
3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Tue Jun 11 00:49:50.038 2013 (UTC - 4:00)**************************
[COLOR=RED][B]ew_jubusenum.sys            Thu Sep  8 23:51:01 2011 (4E698D25)[/B][/COLOR]
[COLOR=RED][B]dtsoftbus01.sys             Fri Jan 13 08:45:46 2012 (4F10358A)[/B][/COLOR]
mvxxmm.sys                  Thu Jan 19 01:50:44 2012 (4F17BD44)
hiber_mvs91xx.sys           Thu Jan 19 01:51:00 2012 (4F17BD54)
mvs91xx.sys                 Thu Jan 19 01:51:00 2012 (4F17BD54)
GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
Rt630x64.sys                Tue Jun 12 09:37:53 2012 (4FD74631)
RTKVHD64.sys                Tue Jun 19 04:50:56 2012 (4FE03D70)
HECIx64.sys                 Mon Jul  2 18:14:58 2012 (4FF21D62)
EtronXHCI.sys               Fri Jul 20 03:15:46 2012 (500905A2)
EtronHub3.sys               Fri Jul 20 03:15:52 2012 (500905A8)
intelppm.sys                Wed Jul 25 22:26:48 2012 (5010AAE8)
avgfwd6a.sys                Tue Sep  4 04:31:15 2012 (5045BC53)
avgrkx64.sys                Thu Sep 13 20:41:40 2012 (50527D44)
avgloga.sys                 Thu Sep 20 21:23:51 2012 (505BC1A7)
amdkmafd.sys                Sat Sep 22 21:04:42 2012 (505E602A)
idmwfp.sys                  Thu Sep 27 04:07:16 2012 (50640934)
usbaapl64.sys               Fri Sep 28 13:32:37 2012 (5065DF35)
avgldx64.sys                Mon Oct  1 21:05:50 2012 (506A3DEE)
avgidsha.sys                Sun Oct 14 21:22:54 2012 (507B656E)
avgidsdrivera.sys           Mon Oct 22 06:47:11 2012 (5085242F)
[COLOR=RED][B]AppleCharger.sys            Wed Oct 24 20:51:02 2012 (50888CF6)[/B][/COLOR]
avgmfx64.sys                Thu Nov 15 17:03:50 2012 (50A566C6)
avgwfpa.sys                 Mon Nov 26 17:09:35 2012 (50B3E89F)
atikmpag.sys                Thu Mar 28 21:09:45 2013 (5154E9D9)
atikmdag.sys                Thu Mar 28 22:27:04 2013 (5154FBF8)
AtihdW86.sys                Tue Apr 23 06:56:48 2013 (517668F0)
[/font]
http://www.carrona.org/drivers/driver.php?id=ew_jubusenum.sys
http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys
http://www.carrona.org/drivers/driver.php?id=mvxxmm.sys
hiber_mvs91xx.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=mvs91xx.sys
http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=EtronXHCI.sys
http://www.carrona.org/drivers/driver.php?id=EtronHub3.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=avgfwd6a.sys
http://www.carrona.org/drivers/driver.php?id=avgrkx64.sys
http://www.carrona.org/drivers/driver.php?id=avgloga.sys
amdkmafd.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=idmwfp.sys
http://www.carrona.org/drivers/driver.php?id=usbaapl64.sys
http://www.carrona.org/drivers/driver.php?id=avgldx64.sys
http://www.carrona.org/drivers/driver.php?id=avgidsha.sys
http://www.carrona.org/drivers/driver.php?id=avgidsdrivera.sys
http://www.carrona.org/drivers/driver.php?id=AppleCharger.sys
http://www.carrona.org/drivers/driver.php?id=avgmfx64.sys
http://www.carrona.org/drivers/driver.php?id=avgwfpa.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=AtihdW86.sys
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model Number
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

thechamk

Member
Member
Posts
21
#3
Thanks for comment!
I try to test my HDD driver and it pass. But I can't find update ew_jubusenum.sys
from the link on your website, I got error 404 page Not Found
Code:
[URL]http://www.huawei.com/mobileweb/en/products/view.do?id=1503&pageId=null[/URL]
I hope you can fix it soon
have nice day bro! :)
 

My Computer

System One

  • OS
    windows 8.1 x64
    Computer type
    PC/Desktop
    CPU
    core I5-2400
    Motherboard
    gigabyte Z68X-UD3-B3
    Memory
    corsair 8Gb
    Graphics Card(s)
    NVIDIA GTX 670

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#4

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model Number
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

thechamk

Member
Member
Posts
21
#5
I visit Windows Update and no update pack available. I use windows 8 with WMC ISO file and they had add some hot fix from microsoft in this ISO file. I think it normal with only 47 update install
thanks for your times
 

My Computer

System One

  • OS
    windows 8.1 x64
    Computer type
    PC/Desktop
    CPU
    core I5-2400
    Motherboard
    gigabyte Z68X-UD3-B3
    Memory
    corsair 8Gb
    Graphics Card(s)
    NVIDIA GTX 670