BSOD Hal.dll+37213 and (ntoskrnl.exe+1c3f49 This Changes)

Reikasuya · Oct 21, 2014

Hello, I run a custom built computer and this mainly happens when playing games or rendering video files. I have no idea what is causing it and I tried many different ways of fixing it. New video card drives, Memory tests, Chkdsks. Nothing worked. I'm going to post my zip file. Could anyone take a look at it and tell me what's wrong? I want this problem gone.

usasma · Oct 23, 2014

You have 4 or 5 hard drives. What is the make/model/wattage and age of your Power Supply?

The last 6 memory dumps are all STOP 0x124 errors. These are errors that the CPU reports to Windows.
The information they provide is all about how the error affected the CPU - so most times they're not really useful.
But sometimes we can coax a bit of information out that'll help us track down the culprit.

Interestingly, you have a USB wireless driver in the memory dump, but that device doesn't seem to be present on the system. Did you have one of these devices and have you removed it? If so, please also uninstall the software that came with it - as these devices are known to cause BSOD's on some Windows systems.
It was present in the latest memory dump, so you may have successfully uninstalled it.

Also, please uninstall the Western Digital software, as the wdcsam64.sys driver dates from 2008 and is known to cause BSOD's on some Windows systems.

You may be using an outdated version of some Acronis software, please be sure that it's Win8.1 compatible.

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

ElgatoGC658.sys Wed Nov 9 02:39:12 2011 (4EBA2E20)
Elgato Game Capture device
ElgatoGC658.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

Please note the drivers below that date from before the release of Windows 8.1 (17 Oct 2013) - check to see that each and every one is compatible w/Windows 8.1 (at the manufacturer's website). If not, you must either remove the device and it's software - or locate a Windows 8.1 compatible update on the web. Removing some drivers may make the system unstable - so if you're unable to find updates, post back for info on the one's that can/cannot be safely removed.

The drivers that are [DEL]struckout[/DEL] don't have updates available (AFAIK).
DO NOT delete them, just leave them be.

If all of this doesn't stop the BSOD's, please run these free hardware diagnostics: Hardware Diagnostics. Let us know the results and we can move on from there.

Analysis:
The following is for informational purposes only.

Code:

[font=lucida console]**************************Tue Oct 21 03:33:54.726 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\102114-11046-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17328.amd64fre.winblue_r3.140827-1500
System Uptime:[B]0 days 14:04:54.416[/B]
Probably caused by :[B]GenuineIntel[/B]
BugCheck [B]124, {0, ffffe0018b7da028, be000000, 100110a}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000124]WHEA_UNCORRECTABLE_ERROR (124)[/url]
Arguments: 
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffe0018b7da028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
Arg4: 000000000100110a, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_GenuineIntel
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x124_GenuineIntel_VRF_PROCESSOR_CACHE[/B]
CPUID:        "Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: [B]3498[/B]
  BIOS Version                  0801
  BIOS Release Date             04/19/2013
  Manufacturer                  ASUS
  Product Name                  All Series
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Oct 20 01:27:47.918 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\102014-6750-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17328.amd64fre.winblue_r3.140827-1500
System Uptime:[B]0 days 1:53:46.737[/B]
Probably caused by :[B]GenuineIntel[/B]
BugCheck [B]124, {0, ffffe00120b49028, be000000, 100110a}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000124]WHEA_UNCORRECTABLE_ERROR (124)[/url]
Arguments: 
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffe00120b49028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
Arg4: 000000000100110a, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_GenuineIntel
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x124_GenuineIntel_PROCESSOR_CACHE[/B]
CPUID:        "Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: [B]3498[/B]
  BIOS Version                  0801
  BIOS Release Date             04/19/2013
  Manufacturer                  ASUS
  Product Name                  All Series
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Oct 17 01:52:26.153 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\101714-6000-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17238.amd64fre.winblue_gdr.140723-2018
System Uptime:[B]0 days 1:17:20.810[/B]
Probably caused by :[B]GenuineIntel[/B]
BugCheck [B]124, {0, ffffe000b379d028, be000000, 100110a}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000124]WHEA_UNCORRECTABLE_ERROR (124)[/url]
Arguments: 
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffe000b379d028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
Arg4: 000000000100110a, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_GenuineIntel
PROCESS_NAME:  AC3SP.exe
FAILURE_BUCKET_ID: [B]0x124_GenuineIntel_PROCESSOR_CACHE[/B]
CPUID:        "Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: [B]3498[/B]
  BIOS Version                  0801
  BIOS Release Date             04/19/2013
  Manufacturer                  ASUS
  Product Name                  All Series
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Oct 17 00:34:20.580 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\101714-6296-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17238.amd64fre.winblue_gdr.140723-2018
System Uptime:[B]0 days 0:50:44.236[/B]
Probably caused by :[B]GenuineIntel[/B]
BugCheck [B]124, {0, ffffe001ce7a3028, be000000, 100110a}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000124]WHEA_UNCORRECTABLE_ERROR (124)[/url]
Arguments: 
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffe001ce7a3028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
Arg4: 000000000100110a, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_GenuineIntel
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x124_GenuineIntel_PROCESSOR_CACHE[/B]
CPUID:        "Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: [B]3498[/B]
  BIOS Version                  0801
  BIOS Release Date             04/19/2013
  Manufacturer                  ASUS
  Product Name                  All Series
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Oct 13 14:44:59.929 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\101314-18078-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17238.amd64fre.winblue_gdr.140723-2018
System Uptime:[B]0 days 14:41:39.589[/B]
Probably caused by :[B]GenuineIntel[/B]
BugCheck [B]124, {0, ffffe0003b29a028, be000000, 100110a}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000124]WHEA_UNCORRECTABLE_ERROR (124)[/url]
Arguments: 
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffe0003b29a028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
Arg4: 000000000100110a, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_GenuineIntel
PROCESS_NAME:  vegas130.exe
FAILURE_BUCKET_ID: [B]0x124_GenuineIntel_PROCESSOR_CACHE[/B]
CPUID:        "Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: [B]3498[/B]
  BIOS Version                  0801
  BIOS Release Date             04/19/2013
  Manufacturer                  ASUS
  Product Name                  All Series
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Oct 10 03:06:14.339 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\101014-11625-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17238.amd64fre.winblue_gdr.140723-2018
System Uptime:[B]0 days 4:48:23.157[/B]
Probably caused by :[B]GenuineIntel[/B]
BugCheck [B]124, {0, ffffe0001a0df028, be000000, 100110a}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000124]WHEA_UNCORRECTABLE_ERROR (124)[/url]
Arguments: 
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffe0001a0df028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
Arg4: 000000000100110a, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_GenuineIntel
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x124_GenuineIntel_PROCESSOR_CACHE[/B]
CPUID:        "Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: [B]3498[/B]
  BIOS Version                  0801
  BIOS Release Date             04/19/2013
  Manufacturer                  ASUS
  Product Name                  All Series
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[font=lucida console]**************************Tue Oct 21 03:33:54.726 2014 (UTC - 4:00)**************************
[COLOR=RED][B]wdcsam64.sys                Wed Apr 16 04:39:08 2008 (4805BB2C)[/B][/COLOR]
AsIO.sys                    Wed Aug 22 05:54:47 2012 (5034AC67)
HECIx64.sys                 Mon Dec 17 14:32:21 2012 (50CF7345)
tib_mounter.sys             Thu Dec 27 08:25:05 2012 (50DC4C31)
iaStorA.sys                 Mon Jan 14 13:00:27 2013 (50F447BB)
dump_iaStorA.sys            Mon Jan 14 13:00:27 2013 (50F447BB)
snapman.sys                 Wed Jan 16 08:44:06 2013 (50F6AEA6)
fltsrv.sys                  Fri Mar  1 08:53:39 2013 (5130B2E3)
RTKVHD64.sys                Tue Mar  5 08:21:03 2013 (5135F13F)
e1i63x64.sys                Wed Mar 20 03:37:29 2013 (51496739)
tib.sys                     Wed Mar 20 05:00:38 2013 (51497AB6)
[DEL]intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
[/DEL]


point64.sys                 Thu Dec 12 08:16:17 2013 (52A9B721)
dc3d.sys                    Thu Dec 12 08:16:35 2013 (52A9B733)
iwdbus.sys                  Tue Jun 17 17:54:22 2014 (53A0B90E)
mwac.sys                    Tue Jun 17 22:07:00 2014 (53A0F444)
nvhda64v.sys                Mon Jul 21 10:17:53 2014 (53CD2111)
mbam.sys                    Wed Sep  3 13:50:25 2014 (540754E1)
Hamdrv.sys                  Thu Sep  4 05:44:21 2014 (54083475)
nvvad64v.sys                Thu Sep  4 13:10:48 2014 (54089D18)
nvlddmkm.sys                Thu Sep 18 23:49:22 2014 (541BA7C2)
nvvadarm.sys                Fri Sep 19 00:05:52 2014 (541BABA0)
MBAMSwissArmy.sys           Fri Sep 19 18:14:07 2014 (541CAAAF)
[COLOR=RED][B]NvStreamKms.sys             Thu Oct  2 21:39:09 2014 (542DFE3D)[/B][/COLOR]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Oct 20 01:27:47.918 2014 (UTC - 4:00)**************************
[COLOR=RED][B]bcmwlhigh664.sys            Tue Apr 19 03:13:08 2011 (4DAD3604)[/B][/COLOR]
xusb22.sys                  Tue Mar 18 04:18:41 2014 (53280161)
igdkmd64.sys                Tue Aug  5 11:47:18 2014 (53E0FC86)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Oct 17 01:52:26.153 2014 (UTC - 4:00)**************************
IntcDAud.sys                Fri Jan 11 08:55:16 2013 (50F019C4)
mbam.sys                    Wed Oct 30 12:11:45 2013 (52712FC1)
mwac.sys                    Tue Mar  4 16:47:40 2014 (531649FC)
MBAMSwissArmy.sys           Thu Mar 20 18:12:35 2014 (532B67D3)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Oct 13 14:44:59.929 2014 (UTC - 4:00)**************************
NvStreamKms.sys             Sat Sep  6 00:37:11 2014 (540A8F77)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Oct 10 03:06:14.339 2014 (UTC - 4:00)**************************
[COLOR=RED][B]ElgatoGC658.sys             Wed Nov  9 02:39:12 2011 (4EBA2E20)[/B][/COLOR]
iwdbus.sys                  Thu Mar 13 17:59:14 2014 (53222A32)
igdkmd64.sys                Sat May 17 00:17:35 2014 (5376E2DF)
[/font]

Reikasuya · Oct 25, 2014

This is the exact power supply I have. CORSAIR HX Series HX750 750W ATX12V 2.3 / EPS12V 2.91 SLI CrossFire 80 PLUS GOLD Certified Modular Active PFC Power Supply New 4th Gen CPU Certified Haswell Ready - Newegg.com

I have updated my video drivers for Nvidia again to the latest ones available. I also updated the firmware on my portable Western Digital Hard drive. I removed the 1 TB HDD from my system and replaced the 320 GB with a new 3 TB HDD. Now I only have the 250 GB SSD, a 3 TB HDD, and the SSHybrid drive. The portable one was attached to my system during the BSODs.

As for the drivers I should remove... I can't find any of those on my system. The Elgato one, however, I need to keep to record with the Elgato. There's no new updates for it and it works just fine.

Though, I also have since changed my fans around and reduced the temperature the CPU gets to I believe as well as put on new thermal paste. When I installed the new Graphics card a while back, I had to remove the fans to get in my case a bit better. I put them back in the wrong way and essentially.. air was only being sucked in. The heat is blown out the top now though.

These BSODs only happened when I would be recording a game or rendering a video file in Sony Vegas. I have since rendered many files without issue. I still need to try recording a game though. Could my BSOD have been caused by it heating up too much?

usasma · Oct 26, 2014

While it's possible that the BSOD's are caused by overheating, I don't think that the other issues have been resolved as of yet.
1) You need to test the system to see if it stops BSOD'ing with the external driver removed.
2) You need to test the system to see if it stops BSOD'ing without the game recording. Then, if it does continue to BSOD, we need to look at the BSOD's and see if the Elgato stuff is still in the memory dump. If it is, then a test without the Elgato stuff would probably be indicated.

Also, monitor your system's temperatures with this free tool: HWMonitor CPUID - System & hardware benchmark, monitoring, reporting

Normally temps shouldn't exceed:
CPU - 60ºC
GPU - 80ºC
HDD and other components - 40ºC

BSOD Hal.dll+37213 and (ntoskrnl.exe+1c3f49 This Changes)

Reikasuya

New Member

usasma

Mr. Cranky Pants

Reikasuya

New Member

usasma

Mr. Cranky Pants

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