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BSOD - Fresh install W8 - ntkrnlmp.exe


Posts
10
#1
Hi guys,



So after trying to sort my last issue out, I decided to flatten my PC, take the OS off my SSD and on to a HDD and start again.



With a brand new CPU, 16Gb Patriot RAM, currently a 500Gb HDD and 120Gb SSD and Nvidia GTX660 GPU I have once again hit the BSOD wall - ntkrnlmp.exe - as far as I can tell from the .dmp file (I didn't see the BSOD)



Specs:

GA-Z87X-UD5H - New with first CPU

Intel i7 4770k - Brand New

8Gb Patriot DDR3 1333 - New: Used to try and solve last BSOD. Replaced 2x4Gb Patriot DDR3 1333

2x4Gb Patriot DDR3 1333 - Older (replaced from the same from G.Skill)

Nvidia GTX660 2Gb

OCZ 120Gb Agility 3 SSD - Older

D: 500Gb - Old - System



I'm pretty stumped now I have to be honest! Ha. Could it have just been a fluke this time when installing the Nvidia driver? Or something more serious?



Anyways, I have attached the SF file - Any help to get to the bottom of this would be amazing thanks,

Luke



 

My Computer

System One

  • OS
    Window 7 64Bit / Windows 8.1 64Bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    Intel i7 4770K 3.5Ghz
    Motherboard
    GA-Z87-UD5H
    Memory
    16Gb DDR3 1333MHz
    Graphics Card(s)
    Nvidia GTX 660
    PSU
    OCZ 650Watt

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#2
ntkrnlmp.exe is the kernel (core) of the Operating System. If it was to blame, you'd see many more problems other than just the occasional BSOD. Most often this is due to other problems that just happen to occur in the memory space owned by the kernel.

Older OCZ SSD's had BSOD issues with the firmware. Please be sure that the firmware for this drive is updated to the latest possible version.

Only 68 Windows Updates installed. Most systems have 160 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

Your MSINFO32 report is incomplete. Please do this:
MSINFO32:
Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.
Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).

If you're having difficulties with the format, please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "msinfo32 /nfo %USERPROFILE%\Desktop\TEST.NFO" (without the quotes) and press Enter. Then navigate to Desktop to retrieve the TEST.NFO file. If you have difficulties with making this work, please post back. Then zip up the .nfo file and upload/attach the .zip file with your next post.
Eidmax makes both USB and PCI wifi adapters. In the event that yours is USB, please read this:
I do not recommend using wireless USB network devices. Especially in Win8/8.1 systems.
These wireless USB devices have many issues with Win7 and later - using Vista drivers with them is almost sure to cause a BSOD.
Should you want to keep using these devices, be sure to have Win8/8.1 drivers - DO NOT use Vista drivers!!!
An installable wireless PCI/PCIe card that's plugged into your motherboard is much more robust, reliable, and powerful.
IMO this appears to be a hardware or compatibility issue (although driver issues are still possible).
Beyond this, I have these 3 suggestions:
1. Get ALL available Windows Updates. It may take several trips to get them all
2. Start with these free hardware diagnostics: Hardware Diagnostics
3. If all of the hardware tests pass, then run Driver Verifier according to these instructions: Driver Verifier Settings

Finally, as with all new builds, there is the possibility of connection issues. Please unplug the system from the wall, ground yourself, and then remove and reconnect ALL connections in the system.

Good luck!

Analysis:
The following is for informational purposes only.
Code:
[FONT=lucida console]**************************Mon Aug 11 19:05:56.136 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\081214-15062-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16384.amd64fre.win8_rtm.120725-1247
System Uptime:[B]0 days 1:16:46.755[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+360aa )[/B]
BugCheck [B]1A, {403, fffff680451c2730, fbe00002383a2867, fffff8a008691ea8}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x0000001A"]MEMORY_MANAGEMENT (1a)[/URL]
Arguments: 
Arg1: 0000000000000403, The subtype of the bugcheck.
Arg2: fffff680451c2730
Arg3: fbe00002383a2867
Arg4: fffff8a008691ea8
BUGCHECK_STR:  0x1a_403
PROCESS_NAME:  TiWorker.exe
FAILURE_BUCKET_ID: [B]0x1a_403_nt!_??_::FNODOBFM::_string_[/B]
CPUID:        "Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: [B]3492[/B]
  BIOS Version                  F9
  BIOS Release Date             03/18/2014
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  Z87X-UD5H
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Aug 11 17:48:12.427 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\081114-22921-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16384.amd64fre.win8_rtm.120725-1247
System Uptime:[B]0 days 0:31:29.044[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!ExAcquireResourceExclusiveLite+81 )[/B]
BugCheck [B]24, {b50019060b, fffff880056cc158, fffff880056cb990, fffff80275cbb811}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x00000024"]NTFS_FILE_SYSTEM (24)[/URL]
Arguments: 
Arg1: 000000b50019060b
Arg2: fffff880056cc158
Arg3: fffff880056cb990
Arg4: fffff80275cbb811
PROCESS_NAME:  VSSVC.exe
BUGCHECK_STR:  0x24
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
FAILURE_BUCKET_ID: [B]0x24_nt!ExAcquireResourceExclusiveLite[/B]
CPUID:        "Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: [B]3492[/B]
  BIOS Version                  F9
  BIOS Release Date             03/18/2014
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  Z87X-UD5H
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/FONT]
3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[FONT=lucida console]**************************Mon Aug 11 19:05:56.136 2014 (UTC - 4:00)**************************
rtwlane.sys                 Thu Jun 21 00:45:30 2012 (4FE2A6EA)
intelppm.sys                Wed Jul 25 22:26:48 2012 (5010AAE8)
dump_storahci.sys           Wed Jul 25 22:30:35 2012 (5010ABCB)
HECIx64.sys                 Mon Dec 17 14:32:21 2012 (50CF7345)
nvhda64v.sys                Thu Nov 28 08:38:09 2013 (52974741)
nvvad64v.sys                Fri Mar 28 09:32:06 2014 (533579D6)
igdkmd64.sys                Sat May 17 00:17:35 2014 (5376E2DF)
nvlddmkm.sys                Wed Jul  2 13:42:02 2014 (53B4446A)
NvStreamKms.sys             Fri Jul 25 07:35:56 2014 (53D2411C)
[/FONT]
http://www.carrona.org/drivers/driver.php?id=rtwlane.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
Posts
10
#3
So - my machine seems to be holding stronger than before with only one BSOD issue since I started this thread.
System_service_exception (win32k.sys)

I have fully updated the OS now . Any more information would be appreciated - When I will be performing Hardware and Driver diagnostics soon.
thanks again,
Luke
 

My Computer

System One

  • OS
    Window 7 64Bit / Windows 8.1 64Bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    Intel i7 4770K 3.5Ghz
    Motherboard
    GA-Z87-UD5H
    Memory
    16Gb DDR3 1333MHz
    Graphics Card(s)
    Nvidia GTX 660
    PSU
    OCZ 650Watt
Posts
10
#4
Pride before fall

So - my machine seems to be holding stronger than before with only one BSOD issue since I started this thread.
System_service_exception (win32k.sys)

I have fully updated the OS now . Any more information would be appreciated - When I will be performing Hardware and Driver diagnostics soon.
thanks again,
Luke
Just got this: IRQL_NOT_LESS_OR_EQUAL


I can't work this out - most of the important things have been replaced now, what's going on? :p
 

My Computer

System One

  • OS
    Window 7 64Bit / Windows 8.1 64Bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    Intel i7 4770K 3.5Ghz
    Motherboard
    GA-Z87-UD5H
    Memory
    16Gb DDR3 1333MHz
    Graphics Card(s)
    Nvidia GTX 660
    PSU
    OCZ 650Watt

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#5
There's basically 2 types of system crashes:
- those that are easy to fix
- those that aren't
Most BSOD topics take 2 pages of posts to be completed
Some take 4 to 6 pages (or even more).

Then, there are 3 things that cause BSOD's (this presumes a fully updated system):
- 3rd party drivers (over 90% of memory dumps are due to these)
- hardware (less than 10% are due to these)
- Windows drivers (less than 1% are due to these)

In this case, you have two significantly different BSOD's:
- a STOP 0x1A - Memory Management
- a STOP 0x24 - NTFS File System
and you've reported 2 others:
- a STOP 0x3B - System Service Exception
- a STOP 0xA - IRQL Not Less Or Equal

The theory here is that drivers tend to crash around the same times and under the same conditions - so a system with driver caused BSOD's will normally have a string of identical/similar BSOD error codes.

But, with bad hardware, it doesn't care what the drivers are doing or when they're doing it - so the BSOD error codes are more random seeming

This is just a generalization, so we have to look for other clues to help narrow things down.
Also, there are hardware problems that can mimic software problems - as there are software problems that can mimic hardware problems. In between these are also compatibility issues, so that further complicates things. This is where our experience comes in handy.

One example is the few 3rd party drivers listed in the memory dumps (in your case there were only 9). This is usually used to help confirm a hardware problem - but we're still looking at 3rd party drivers just in case.

I also suggest running Driver Verifier on systems with possible hardware problems - just in case it's software (driver) pretending that it's a hardware problem. Instructions for that are here: Driver Verifier Settings

On to specifics........
***************************************************
Have you updated the firmware on the SSD? If not, have you checked to be sure that you have the latest version?

Please create the MSINFO32 report that I asked for in my last post. If unable to do so, please let us know why.

Please tell us about your WiFi adapter. Is it USB or PCI? If it's USB, what other options do you have for connecting to the web (so we can see about removing the USB device temporarily for testing)

Since you've updated the system fully and it's still having BSOD's, the next step is hardware diagnostics.
Please perform all of these tests (they're free): Hardware Diagnostics

Finally, please zip up and upload the contents of the C:\Windows\Minidump directory. You may have to copy it to your desktop in order to zip it up.
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
Posts
10
#6
Thank you - And sorry for not getting back to you sooner.

I have updated the firmware for the SSD and the WiFi adapter is PCI although I do use Ethernet/Lan connection most of the time; so I could remove it if needs be.

I'm currently looking into the Hardware Diagnostics - although Im struggling to locate information on the page: I shall however continue to search and perform them. Are there any specific ones you would recommend or should I do everything I can?

I have attached the MSINFO32 files as requested (link below - exceed 2.0mb limit), along with the contents of the Minidump directory.

Many thanks
Luke

MSINFO32
http://1drv.ms/1oODwRh
 

My Computer

System One

  • OS
    Window 7 64Bit / Windows 8.1 64Bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    Intel i7 4770K 3.5Ghz
    Motherboard
    GA-Z87-UD5H
    Memory
    16Gb DDR3 1333MHz
    Graphics Card(s)
    Nvidia GTX 660
    PSU
    OCZ 650Watt

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#7
Each diagnostic section has a link to that section's tests.
Here's the tests that I suggest:
- MemTest86+
- Hard drive diagnostic from your manufacturer (not for SSD's, only for platter based hard drives). Test ALL platter based hard drives. If there's no test for your make HDD, then use SeaTools and run the Long/Extended test. If you can't run a bootable SeaTools, then run it from within Windows (a separate download)
- Antivirus scans - your choice (but the list is old, so try several)
- Prime95, run the Blend test
- Furmark
- run the other video tests to the best of your ability
- Intel CPU test

Just work the process/diagnostics page one line at a time. If you have any questions, feel free to post back with them.
While running stress tests, it's a good idea to keep an eye on the system. Most times modern equipment will force a shutdown if a problem occurs, but never hurts to monitor it while the test is running.

*************************
Here's what I got from the reports:

You have 4 hard drives. What is the age of your Power Supply? Is it the one in your profile (OCZ 650 watt)? What else do you have connected to the motherboard - both from slots/plugs on the motherboard and through the ports on the back and front of the case?

Many, many Windows Update failures. You must be sure that you are getting ALL of the updates. If the updates fail, then you'll have to troubleshoot that in another forum ( Windows Updates & Activation - Windows 8 Forums ).

Latest errors seem to be related to video, so I'd be sure to run the video diagnostics - but the one's before this show networking, so it's not a sure bet. It's still looking like hardware though, so please complete all of the diagnostics.

Analysis:
The following is for informational purposes only.
Code:
[FONT=lucida console]**************************Tue Aug 19 15:27:43.385 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\081914-42281-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17238.amd64fre.winblue_gdr.140723-2018
System Uptime:[B]0 days 0:48:30.027[/B]
Probably caused by :[B]fileinfo.sys ( fileinfo!FIStreamLog+ac )[/B]
BugCheck [B]3B, {c0000005, fffff801b991ab63, ffffd000232fa3a0, 0}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x0000003B"]SYSTEM_SERVICE_EXCEPTION (3b)[/URL]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff801b991ab63, Address of the instruction which caused the bugcheck
Arg3: ffffd000232fa3a0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  rundll32.exe
FAILURE_BUCKET_ID: [B]0x3B_fileinfo!FIStreamLog[/B]
CPUID:        "Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: [B]3492[/B]
  BIOS Version                  F9
  BIOS Release Date             03/18/2014
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  Z87X-UD5H
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Aug 19 14:38:20.910 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\081914-40375-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17238.amd64fre.winblue_gdr.140723-2018
System Uptime:[B]0 days 23:15:26.552[/B]
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by :[B]nvlddmkm.sys ( nvlddmkm+97c7b2 )[/B]
BugCheck [B]3B, {c0000005, fffff8002be137b2, ffffd00020fbd730, 0}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x0000003B"]SYSTEM_SERVICE_EXCEPTION (3b)[/URL]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff8002be137b2, Address of the instruction which caused the bugcheck
Arg3: ffffd00020fbd730, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  csrss.exe
FAILURE_BUCKET_ID: [B]0x3B_nvlddmkm+97c7b2[/B]
CPUID:        "Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: [B]3492[/B]
  BIOS Version                  F9
  BIOS Release Date             03/18/2014
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  Z87X-UD5H
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Aug 18 15:22:04.030 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\081814-43875-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17238.amd64fre.winblue_gdr.140723-2018
System Uptime:[B]0 days 1:18:13.672[/B]
*** ERROR: Module load completed but symbols could not be loaded for afd.sys
*** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
Probably caused by :[B]afd.sys ( afd+43275 )[/B]
BugCheck [B]A, {fffff68000000080, 2, 0, fffff801e7cfcdcc}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x0000000A"]IRQL_NOT_LESS_OR_EQUAL (a)[/URL]
Arguments: 
Arg1: fffff68000000080, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff801e7cfcdcc, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  javaw.exe
FAILURE_BUCKET_ID: [B]AV_afd+43275[/B]
CPUID:        "Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: [B]3492[/B]
  BIOS Version                  F9
  BIOS Release Date             03/18/2014
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  Z87X-UD5H
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Aug 17 15:43:32.363 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\081714-26125-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17238.amd64fre.winblue_gdr.140723-2018
System Uptime:[B]3 days 20:18:09.005[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+1607f )[/B]
BugCheck [B]1A, {41284, 13aa1000, 5052, fffff58010804000}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x0000001A"]MEMORY_MANAGEMENT (1a)[/URL]
Arguments: 
Arg1: 0000000000041284, A PTE or the working set list is corrupt.
Arg2: 0000000013aa1000
Arg3: 0000000000005052
Arg4: fffff58010804000
BUGCHECK_STR:  0x1a_41284
PROCESS_NAME:  opera.exe
FAILURE_BUCKET_ID: [B]0x1a_41284_nt!_??_::FNODOBFM::_string_[/B]
CPUID:        "Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: [B]3492[/B]
  BIOS Version                  F9
  BIOS Release Date             03/18/2014
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  Z87X-UD5H
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Aug 13 19:24:18.336 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\081414-20984-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17238.amd64fre.winblue_gdr.140723-2018
System Uptime:[B]0 days 3:52:23.980[/B]
Probably caused by :[B]win32k.sys ( win32k!EngStretchBltROP+922 )[/B]
BugCheck [B]3B, {c0000005, fffff96000121dba, ffffd0003b2458a0, 0}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x0000003B"]SYSTEM_SERVICE_EXCEPTION (3b)[/URL]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff96000121dba, Address of the instruction which caused the bugcheck
Arg3: ffffd0003b2458a0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  opera.exe
FAILURE_BUCKET_ID: [B]0x3B_win32k!EngStretchBltROP[/B]
CPUID:        "Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: [B]3492[/B]
  BIOS Version                  F9
  BIOS Release Date             03/18/2014
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  Z87X-UD5H
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/FONT]
3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[FONT=lucida console]**************************Tue Aug 19 15:27:43.385 2014 (UTC - 4:00)**************************
MBfilt64.sys                Thu Jul 30 23:40:32 2009 (4A7267B0)
mv_process.sys              Tue Feb 22 04:22:20 2011 (4D63804C)
PxHlpa64.sys                Tue Apr 24 13:26:29 2012 (4F96E245)
e1i63x64.sys                Wed Mar 20 03:37:29 2013 (51496739)
mv91cons.sys                Fri Jun 21 02:18:21 2013 (51C3F02D)
rtwlane.sys                 Thu Jul 11 10:20:03 2013 (51DEBF13)
mvxxmm.sys                  Tue Jul 30 02:51:32 2013 (51F76274)
mvs91xx.sys                 Tue Jul 30 02:52:22 2013 (51F762A6)
intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
TeeDriverx64.sys            Thu Sep  5 14:02:18 2013 (5228C72A)
nvhda64v.sys                Thu Nov 28 08:38:09 2013 (52974741)
iwdbus.sys                  Thu Mar 13 17:59:14 2014 (53222A32)
RTKVHD64.sys                Fri Mar 14 07:03:23 2014 (5322E1FB)
nvvad64v.sys                Fri Mar 28 09:32:06 2014 (533579D6)
dump_iaStorA.sys            Thu Apr  3 19:00:05 2014 (533DE7F5)
iaStorA.sys                 Thu Apr  3 19:00:05 2014 (533DE7F5)
igdkmd64.sys                Sat May 17 00:17:35 2014 (5376E2DF)
avgrkx64.sys                Tue Jun 17 10:06:04 2014 (53A04B4C)
avgmfx64.sys                Tue Jun 17 10:06:17 2014 (53A04B59)
avgidsdrivera.sys           Tue Jun 17 10:06:18 2014 (53A04B5A)
avgidsha.sys                Tue Jun 17 10:06:20 2014 (53A04B5C)
avgloga.sys                 Tue Jun 17 10:06:42 2014 (53A04B72)
avgldx64.sys                Tue Jun 17 10:21:28 2014 (53A04EE8)
avgdiska.sys                Mon Jun 30 06:42:59 2014 (53B13F33)
avgwfpa.sys                 Mon Jun 30 06:43:11 2014 (53B13F3F)
nvlddmkm.sys                Wed Jul  2 13:42:02 2014 (53B4446A)
NvStreamKms.sys             Fri Jul 25 07:35:56 2014 (53D2411C)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Aug 13 19:24:18.336 2014 (UTC - 4:00)**************************
PxHlpa64.sys                Mon Oct 17 10:29:34 2011 (4E9C3BCE)
[/FONT]
http://www.carrona.org/drivers/driver.php?id=MBfilt64.sys
http://www.carrona.org/drivers/driver.php?id=mv_process.sys
http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys
http://www.carrona.org/drivers/driver.php?id=e1i63x64.sys
http://www.carrona.org/drivers/driver.php?id=mv91cons.sys
http://www.carrona.org/drivers/driver.php?id=rtwlane.sys
http://www.carrona.org/drivers/driver.php?id=mvxxmm.sys
http://www.carrona.org/drivers/driver.php?id=mvs91xx.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=avgrkx64.sys
http://www.carrona.org/drivers/driver.php?id=avgmfx64.sys
http://www.carrona.org/drivers/driver.php?id=avgidsdrivera.sys
http://www.carrona.org/drivers/driver.php?id=avgidsha.sys
http://www.carrona.org/drivers/driver.php?id=avgloga.sys
http://www.carrona.org/drivers/driver.php?id=avgldx64.sys
http://www.carrona.org/drivers/driver.php?id=avgdiska.sys
http://www.carrona.org/drivers/driver.php?id=avgwfpa.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
Posts
10
#8
Update

Hi - sorry I've not had much time this last week to sort stuff out.

My PSU is the OCZ 605watt one listed yes. There nothing much is plugged in other than fans I suppose.

I have run:

HDD tests on all HDDs - no errors
Intel cpu tool - no errors/pass
(video)
Memtest G80 - no errors
memtest cl - no errors
FURMARK - no errors
Video Memory stress test - no errors direct x. no errors Open gl. Cuda module load error 300: No pass completed.
AL - 0 errors
Prime 95 - (8 workers)
Worker 1 - 1 errors, 0 warnings - 9 mins
Worker 2 - 1 errors, 0 warnings - 9 mins
Worker 3 - 1 errors, 0 warnings - 7 mins
Worker 4 - 1 errors, 0 warnings - 1 hour 38 mins
Worker 5 - 1 errors, 0 warnings - 10 mins
Worker 6 - 1 errors, 0 warnings - 8 mins
Worker 7 - 1 errors, 0 warnings - 9 mins
Worker 8 - 1 errors, 0 warnings - 9 mins
(Hardware failure detected)

I have not run:
Memtest 4.20

So I suspect that Prime 95 has found a RAM issue? Would I be correct in thinking that?
Do you want any other information from me at this time?

Many thanks,
Luke
 

My Computer

System One

  • OS
    Window 7 64Bit / Windows 8.1 64Bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    Intel i7 4770K 3.5Ghz
    Motherboard
    GA-Z87-UD5H
    Memory
    16Gb DDR3 1333MHz
    Graphics Card(s)
    Nvidia GTX 660
    PSU
    OCZ 650Watt

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#9
Prime95 basically tests 3 things:
- RAM
- memory controller (on the CPU with the i7 processors)
- CPU cache

The Blend test mostly tests RAM - so the RAM is suspect
The CPU test passed, so the CPU isn't likely
Running MemTest86+ will help to confirm.

Also, try Steps 6 - 9 at this link for a procedure to rule out individual sticks/slots: Memory Diagnostics

Depending on the manufacturer of the RAM, there may be a warranty on it - so check and see what their requirements are for getting a replacement.
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

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