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BSOD every day, error 0x000000a1

Pimba

New Member
Hi, I've been having for quite some time bsod on my computer.
I've sent it for repair once, but they told me they couldn't find anything wrong with my desktop.
It usually happens once or twice a day, ocurring more during the summer time, it can happen while in idle or while playing a game. I've upgraded from windows 7 to windows 8 last year, so i think the problem is hardware related and not software related.
I also have some issues with my graphics card, where it says "amd display driver has crashed and recovered", usually this happens when the computer is on idle or i'm on youtube or watching a movie.
I dont know alot about computers, but i'll try and do anything to fix this problem.
Thank you for your time :)
 

My Computer

System One

  • OS
    windows 8

lifetec

New Member
Power User
All your dumpfiles from the month may blames Probably caused by : atikmdag.sys ( atikmdag+277ce )

This is the driver for your Amd Graphic Card.
Please update to the latest windows 8.1 driver.

But as you mentioned
ocurring more during the summer time, it can happen while in idle or while playing a game. I've upgraded from windows 7 to windows 8 last year, so i think the problem is hardware related and not software related.
.

This could be a problem/faulty Videocard.

1. Overheating: check if your system and videocard are dirt free/fans are working etc.
2. Test your graphiccard with furmark
Download and Tutorial Furmark

http://www.sevenforums.com/tutorials/100356-video-card-stress-test-furmark.html

3, If you have a other videocard/ or could borrow one install and check if the bsods stop.

Info:
Code:
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck A0000001, {5, 0, 0, 0}
Probably caused by : atikmdag.sys ( atikmdag+277ce )
Followup: MachineOwner
---------
2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Unknown bugcheck code (a0000001)
Unknown bugcheck description
Arguments:
Arg1: 0000000000000005
Arg2: 0000000000000000
Arg3: 0000000000000000
Arg4: 0000000000000000
Debugging Details:
------------------

CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
BUGCHECK_STR:  0xA0000001
PROCESS_NAME:  System
CURRENT_IRQL:  a
ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre
LAST_CONTROL_TRANSFER:  from fffff8014b0847ce to fffff803db7c9fa0
STACK_TEXT:  
ffffd001`359b0b58 fffff801`4b0847ce : 00000000`a0000001 00000000`00000005 00000000`00000000 00000000`00000000 : nt!KeBugCheckEx
ffffd001`359b0b60 00000000`a0000001 : 00000000`00000005 00000000`00000000 00000000`00000000 00000000`00000000 : atikmdag+0x277ce
ffffd001`359b0b68 00000000`00000005 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0xa0000001
ffffd001`359b0b70 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x5

STACK_COMMAND:  kb
FOLLOWUP_IP: 
atikmdag+277ce
fffff801`4b0847ce ??              ???
SYMBOL_STACK_INDEX:  1
SYMBOL_NAME:  atikmdag+277ce
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: atikmdag
IMAGE_NAME:  atikmdag.sys
DEBUG_FLR_IMAGE_TIMESTAMP:  52a23f6f
FAILURE_BUCKET_ID:  0xA0000001_atikmdag+277ce
BUCKET_ID:  0xA0000001_atikmdag+277ce
ANALYSIS_SOURCE:  KM
FAILURE_ID_HASH_STRING:  km:0xa0000001_atikmdag+277ce
FAILURE_ID_HASH:  {71b6f018-6460-965e-f340-41cc2413bc73}
Followup: MachineOwner
---------


Please update these older drivers. Links are includedto assist in looking up the source of the drivers. If unable to find an update,please consider it could be a possible BSOD cause or remove (un-install) theprogram responsible for that driver. DO NOT manually delete/rename the driveras it may make the system unbootable! :

Note:firstcheck the support/driver downloadsite of your OEM model or system(mainboard) for the latest windows 8.1 drivers.


amdkmafd fffff801`4bd4d000 fffff801`4bd57000 Sun Sep 23 03:04:42 2012 (505e602a) 0000f46b amdkmafd.sys
Driver Description: AMD Audio Bus Lower Filter
Driver Update Site: Download Drivers

e1i63x64 fffff801`4bd70000 fffff801`4bde4000 Wed Mar 20 08:37:29 2013 (51496739) 0007ff34 e1i63x64.sys
Driver Description: Intel Gigabit Adapter NDIS 6.x driver
or Intel Ethernet Connection I217-V
Driver Update Site: Network Connectivity — Drivers and software for Gigabit Intel® Ethernet Adapters or http://downloadcenter.intel.com/
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    self build
    CPU
    Intel(R) Core(TM) i5 CPU 750 @ 2.67GHz
    Motherboard
    Asrock P55 Pro
    Memory
    DDR3 Team--Elite-1333 8 gb
    Graphics Card(s)
    Sapphire R9 280x
    Sound Card
    Realtek Alc 855
    Monitor(s) Displays
    Acer V233H
    Screen Resolution
    1920 x 1020
    Hard Drives
    Samsung evo 850 SSd
    Seagate ST 320 gb
    Samsung HD 750 gb
    Seagate ST 3000gb
    PSU
    OCZ Stealth 600 watt
    Case
    Antec 300
    Mouse
    Speedlink Ledos and Nexus

Pimba

New Member
I've done the furmark test, and it didnt show any artifacts or distortion. The temperature stabled at 85ºC, and i ran the test for about 25 minutes.

I updated the graphic card driver, but there isn't an update available for the Intel Gigabit Adapter NDIS 6.x driver .
I'm going to wait and see if this solved the problem or if a bsod occurs again.
 

My Computer

System One

  • OS
    windows 8

Pimba

New Member
Hi, the problems seem to have returned with the warmer weather. In 2 days, i've had over 3 bsod, don't know what to do :confused:
 

My Computer

System One

  • OS
    windows 8

lifetec

New Member
Power User
Could you upload your dumpfiles.rar again. I can not open it. Your archive is damaged.
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    self build
    CPU
    Intel(R) Core(TM) i5 CPU 750 @ 2.67GHz
    Motherboard
    Asrock P55 Pro
    Memory
    DDR3 Team--Elite-1333 8 gb
    Graphics Card(s)
    Sapphire R9 280x
    Sound Card
    Realtek Alc 855
    Monitor(s) Displays
    Acer V233H
    Screen Resolution
    1920 x 1020
    Hard Drives
    Samsung evo 850 SSd
    Seagate ST 320 gb
    Samsung HD 750 gb
    Seagate ST 3000gb
    PSU
    OCZ Stealth 600 watt
    Case
    Antec 300
    Mouse
    Speedlink Ledos and Nexus

lifetec

New Member
Power User
Nope. still can not open them
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    self build
    CPU
    Intel(R) Core(TM) i5 CPU 750 @ 2.67GHz
    Motherboard
    Asrock P55 Pro
    Memory
    DDR3 Team--Elite-1333 8 gb
    Graphics Card(s)
    Sapphire R9 280x
    Sound Card
    Realtek Alc 855
    Monitor(s) Displays
    Acer V233H
    Screen Resolution
    1920 x 1020
    Hard Drives
    Samsung evo 850 SSd
    Seagate ST 320 gb
    Samsung HD 750 gb
    Seagate ST 3000gb
    PSU
    OCZ Stealth 600 watt
    Case
    Antec 300
    Mouse
    Speedlink Ledos and Nexus

lifetec

New Member
Power User
All your dumpfiles again blames Probably caused by : atikmdag.sys ( atikmdag+28ece )

Again bsods related to your videocard.

As you self concluded probably a overheating videocard or system.

Did you check that your videocard and computer is dustfree. etc.

As i mentioned before could you insert another videocard to check if you get BSOD with hot weather.

Are all your fans working or could you add another fan(or fans) in your computer for more cooling.

You can also test your system temperature with Prime 95

Download and Tutorial Prime95

http://www.sevenforums.com/tutorials/100352-hardware-stress-test-prime95.html
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    self build
    CPU
    Intel(R) Core(TM) i5 CPU 750 @ 2.67GHz
    Motherboard
    Asrock P55 Pro
    Memory
    DDR3 Team--Elite-1333 8 gb
    Graphics Card(s)
    Sapphire R9 280x
    Sound Card
    Realtek Alc 855
    Monitor(s) Displays
    Acer V233H
    Screen Resolution
    1920 x 1020
    Hard Drives
    Samsung evo 850 SSd
    Seagate ST 320 gb
    Samsung HD 750 gb
    Seagate ST 3000gb
    PSU
    OCZ Stealth 600 watt
    Case
    Antec 300
    Mouse
    Speedlink Ledos and Nexus

Pimba

New Member
I don't have any other videocards to test. I have a total of 4 fans on the case, 2 on the front, 1 on the top and one on the back, plus the power supply fan, and they are all working at maximum rpm.
I've cleaned my videocard as much as i could without opening it, due to voiding the guarantee.
How can I tell if its the system that is overheating?
 

My Computer

System One

  • OS
    windows 8

Nemix

New Member
Power User
Most BSOD's I've experienced in Windows 8/8.1 comes from outdated drivers and incompatible crucial system software like a laptop's power management software from the vendor not programmed to run for Windows 8/8.1 especially on older hardware.

I'm not ruling out the chance that your problem could be hardware related but if your PC ran flawlessly on Windows 7 and not after upgrading to Windows 8/8.1 then the chance of your problem being hardware related is very little unless of course your PC is heavily overclocked.

My suggestions:

1. Run MemTest86+ Memtest86+ - Advanced Memory Diagnostic Tool 3 passes should suffice.
2. Upgrade to the latest BIOS for PC if applicable.
3. Find and latest drivers and crucial system software compatible with Windows 8/8.1 for your PC.
**This is where I get all the latest drivers for my PC's: Station-Drivers - News just make sure you know the all your PC components make and model. Use this software to find that out: HWiNFO, HWiNFO32 & HWiNFO64 - Hardware Information and Analysis Tools. Crucial system related software comes from the vendor of your PC or motherboard if it's a custom PC.**
4. Refresh Windows 8/8.1 or do a clean install if you did not do so upgrading from Windows 7 to Windows 8/8.1.

Good luck,
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    CPU
    Intel Core i7-2670QM
    Memory
    Samsung 8GB
    Graphics Card(s)
    NVIDIA GT 555M
    Hard Drives
    Intel 525 120GB | HGST Travelstar 1TB
    Mouse
    CM Storm Xornet | Microsoft Sculpt Comfort
    Internet Speed
    25 Mbps | 600 Kbps
    Other Info
    Seagate Backup Plus 1TB

Pimba

New Member
The problem is that I've been having problems with this computer since a year into it being built. I had bsod with windows 7, just not as frequent as when i upgraded to windows 8 (but it may be due to the age of the computer and the warmer weather being felt where i live in comparison to other years). I think that rules out OS problems, but i'll run those tests anyways :)
 

My Computer

System One

  • OS
    windows 8

Nemix

New Member
Power User
If you had BSOD's since Windows 7 then it might be a hardware problem assuming your PC was made for Windows 7 and all the correct drivers were installed back then for Windows 7 and you did a clean install of Windows 8/8.1, Windows 8/8.1 is very picky on hardware and your PC's overall stability if overclocked and will be much more unstable then Windows 7.

If MemTest86+ does not give you errors I'm going to take a a couple of wild guess on what if causing these BSOD's with Windows on your hardware.

Some educated guess:

1. CPU heatsink not properly seated or thermal paste dried out causing heat issues and system instability.
2. GPU heatsink not properly seated or thermal paste dried out causing heat issues and video related instability, ex: BSOD's whenever gaming.
3. Your hard drive is dying. You will need to find out the make and model of your hard drive and run diagnostic tools ex: SeaTools for Seagate hard drive to find out if your hard drive is indeed giving errors and dying.
4. Power Supply not sufficient for your PC or if you upgraded your CPU or videocard going over your power supplies rated watts or the power supply is not good make and just dying. A lot of repair technicians overlook this undetected problem with the power supply.
5. Your motherboard is dying, this is a very tricky one to detect like the power supply above.
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    CPU
    Intel Core i7-2670QM
    Memory
    Samsung 8GB
    Graphics Card(s)
    NVIDIA GT 555M
    Hard Drives
    Intel 525 120GB | HGST Travelstar 1TB
    Mouse
    CM Storm Xornet | Microsoft Sculpt Comfort
    Internet Speed
    25 Mbps | 600 Kbps
    Other Info
    Seagate Backup Plus 1TB

Pimba

New Member
I've been having these issues almost since the first year I had the pc. I'll replace both thermal pastes, to see what happens.
I've had issue with the power supply, which i sent back to corsair and they replaced it with a new one, and I have a backup power supply i've bought in between.
I'll do the hard drive test along with the others, and if the problem persists i'll send it to a repair shop so they can take a closer look into the problem, altough i don't have much confidence in their work
 

My Computer

System One

  • OS
    windows 8
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