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BSOD even after reinstalling Windows 8.1 on Alienware 13.


BSODware

New Member
Posts
5
#1
I bought an Alienware 13 laptop recently, and replaced the hard drive with a SSD (Samsung 850 EVO 1TB SSD). I think it had BSOD once on the first hard drive, but several time on the new SSD. It usually have BSOD: KMODE_EXCEPTION_NOT_HANDLED/ UNEXPECTED KMODE EXCEPTION NOT HANDLED from ntoskrnl.exe (+1509A0).
I've tried sfc/ scannow and there wasn't anything wrong. I've tried Dell's full system scan and all the ram, CPU, SSD, GPU and everything passed the test and working fine but I still keep getting BSOD from ntoskrnl (KMODE...).
I've also tried re-installed Windows 8.1 from the OS drive Dell's gave and still get BSOD (KMODE...).
I've tried re-installed on "Update and Recovery" from Windows 8.1's PC setting and still getting the same BSOD and ndis.sys or bwcw8x64(I suspect this was clashing with Killer Bandwidth).
After 5~6 re-installing and resetting, I've used AlienRespawn to reset everything; this time I get 'IRQL NOT LESS OR EQUAL" from ntoskrnl.exe and hal.dll( This is probably when I was downloading something using torrent).
At first the BSOD usually came when I was installing stuff into laptop but usually happens randomly(sometime even when I was doing nothing.)
I've tried using automatic troubleshooting but it said there was nothing wrong. I have the lastest update from Windows 8.1, and lastest SSD firmware from Samsung; All of my system test passed but I still get BSOD. I didn't even touch on CPU for overclocking. I have no idea what is going on.... I really need help on this one.

System specs:
HTML:
]http://1drv.ms/1I4GAyE
Minidump:
HTML:
http://1drv.ms/199iOFn
BlueScreenView: View attachment 59382

WhoCrashed's Analysis:
[FONT=Segoe UI, Arial][HR][/HR][/FONT][FONT=Segoe UI, Arial]Crash Dump Analysis[HR][/HR][/FONT]
[FONT=Segoe UI, Arial]Crash dump directory: C:\Windows\Minidump[/FONT]
[FONT=Segoe UI, Arial][/FONT]
[FONT=Segoe UI, Arial]Crash dumps are enabled on your computer.
[/FONT]
[FONT=Segoe UI, Arial]On Fri 3/20/2015 4:43:51 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\032015-20984-01.dmp
This was probably caused by the following module: [FONT=Segoe UI, Arial]ntoskrnl.exe[/FONT] (nt+0x1509A0)
Bugcheck code: 0xA (0xB723138, 0xD, 0x0, 0xFFFFF8000B4C8950)
Error: [FONT=Segoe UI, Arial]IRQL_NOT_LESS_OR_EQUAL[/FONT]
file path: C:\Windows\system32\ntoskrnl.exe
product: [FONT=Segoe UI, Arial]Microsoft® Windows® Operating System[/FONT]
company: [FONT=Segoe UI, Arial]Microsoft Corporation[/FONT]
description: NT Kernel & System
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.


[/FONT]
[FONT=Segoe UI, Arial]On Fri 3/20/2015 4:43:51 AM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: [FONT=Segoe UI, Arial]hal.dll[/FONT] (hal!HalPerformEndOfInterrupt+0x6F)
Bugcheck code: 0xA (0xB723138, 0xD, 0x0, 0xFFFFF8000B4C8950)
Error: [FONT=Segoe UI, Arial]IRQL_NOT_LESS_OR_EQUAL[/FONT]
file path: C:\Windows\system32\hal.dll
product: [FONT=Segoe UI, Arial]Microsoft® Windows® Operating System[/FONT]
company: [FONT=Segoe UI, Arial]Microsoft Corporation[/FONT]
description: Hardware Abstraction Layer DLL
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
[/FONT]
 

My Computer

System One

  • OS
    Windows 8.1 64bits
    Computer type
    Laptop
    System Manufacturer/Model Number
    Alienware 13
    CPU
    Intel(R) Core(TM) i7-5500U CPU @ 2.40GHz
    Motherboard
    Alienware 02C3X1
    Memory
    16GB DDR3 (1600 MHz)
    Graphics Card(s)
    Intel(R) HD Graphics 5500 1GB, NVIDIA GeForce GTX 860M 2GB
    Sound Card
    Realtek High Definition Audio v6.0.1.7358
    Monitor(s) Displays
    13 inch QHD IPS-Panel TrueLife 400-nits Display with Touch Technology
    Screen Resolution
    2560 x 1440 (59 Hz)
    Hard Drives
    Samsung SSD 850 EVO 1TB
    Browser
    Google Chrome
    Antivirus
    Microsoft Defender

softwaremaniac

Well-Known Member
VIP Member
Pro User
Posts
2,480
#2
Update Realtek driver.

Also, in the first dump file, the Killer Network Manger is blamed. This has caused problems in the past. I would suggest you to follow the below quote (Follow Note 2 first. If it does not work, follow note 1) -
(Thanks Usasma!)At times the Killer Network Manager may cause BSOD problems:

NOTE1:Link thanks to blueelvis (15Oct2014): https://forum-en.msi.com/index.php?topic=178064.0 This is a method for removing all the network software and only installing the driver. Perfect for those issues that can't be resolved any other way!

NOTE2: See this link first: BSOD while playing on msi gt70 dragon edition 2 (thanks to kaelaan) It appears that the Killer Service problem was solved with the latest release of the Qualcomm versions of the drivers (so try updating to a version dated from later in 2014).
The Qualcomm Atheros Killer Service/KillerNetManager is known to cause BSOD's. Please follow the workaround instructions here:

First, open the Run dialog (Win + R keys) and type in "services.msc" (without the quotes) and press Enter
Scroll down and locate the "Qualcomm Atheros Killer Service" and right click on it. Select "Stop"
Right click on it again and this time select "Properties"
In the dropdown box for "Startup type", select "Disabled", then click on the "OK" button at the bottom of the window

Next, open Task Manager (right click on TaskBar and select "Task Manager")
Click on the "More details" dropdown (if present)
Click on the "Startup" tab
Scroll down and locate the "KillerNetManager" entry, right click on it and select "Disable"
There may also be an Install Shield (with the Killer gaming K next to it), if so Right click on it and select "Disable"
Finally, restart the system in order for the changes to take affect.


At times the Killer Network Manager will continue to load. If so, it's usually listed in the MSINFO32...Software Environment...Startup Programs section. If it is, please try this:

It may be that the instructions aren't stopping everything.
In some cases, there's a program running out of the Program Files/Program Files (x86) directory.
"c:\program files\qualcomm atheros\killer network manager\killer~1.exe" (NOTE: killer~1.exe is most likely killernetmanager.exe)
In other cases, there's a program running out of c:\windows\installer\{Long string of letters, numbers, and dashes}\networkmanager.exe_130c27d738f34c89bddf21bcfd74b56d.exe (the long string of letters and numbers may change)

Here's some things to try
1) Please see if there are any entries in the Startup tab of Task Manager that are related to Qualcomm/Atheros/Killer Network Manager (and NOT the card itself) and disable them (please let us know what you find) Be careful as the wrong selection can disable the network card.
2) Check in "msconfig" for any entries that aren't in the Startup tab of Task Manager. Let us know if you find any Qualcomm/Atheros/Killer entries there (we'll disable them differently if they are there).
3) Locate the "c:\program files\qualcomm atheros\killer network manager\killer~1.exe" and rename the .exe to .BAD (the killer~1 is actually a filename that starts with killer and ends with .exe) There will be an error in event viewer, but it'll stop the bugger from loading.
4) Locate the "c:\windows\installer\{Long string of letters, numbers, and dashes}\networkmanager.exe_130c27d738f34c89bddf21bcfd74b56d.exe" entry and rename the last .exe to .BAD (the long string of letters and numbers may change)

Just FYI - here are the MSI workaround instructions: MSI USA - Online Technical Support FAQ

Code:
[COLOR=red][B]MBfilt64.sys Fri Jul 31 05:40:32 2009  (4A7267B0)[/B][/COLOR] 
Realtek HiDefinition Audio driver (file labelled as  Creative Audio Driver) - Was found in the latest Win8 version available from  Realtek on 07Sep2013 
[URL="http://www.carrona.org/drivers/driver.php?id=MBfilt64.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]MBfilt64.sys[/COLOR][/B][/URL] 

stdcfltn.sys Sat Jul 14 01:30:14  2012 (5000AF86) 
Disk Class Filter Driver for Accelerometer by ST  MicroElectronics 
[URL="http://www.carrona.org/drivers/driver.php?id=stdcfltn.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]stdcfltn.sys[/COLOR][/B][/URL] 

DellRbtn.sys Fri Aug 3 23:32:54  2012 (501C4386) 
OSR Open Systems Resources Airplane Mode Switch Driver (as  the driver name states 
[URL="http://www.carrona.org/drivers/driver.php?id=DellRbtn.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]DellRbtn.sys[/COLOR][/B][/URL] 

intelppm.sys Thu Aug 22 10:46:35  2013 (5215CFEB) 
Intel Processor driver 
[URL="http://www.carrona.org/drivers/driver.php?id=intelppm.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]intelppm.sys[/COLOR][/B][/URL] 

ST_Accel.sys Wed Nov 20 22:53:28  2013 (528D2F58) 
STMicroelectronics (STM)3-Axis Accelerometer Device Driver  
[URL="http://www.carrona.org/drivers/driver.php?id=ST_Accel.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]ST_Accel.sys[/COLOR][/B][/URL] 

[COLOR=red][B]e22w8x64.sys  Wed Mar 26 16:58:37 2014 (5332F92D)[/B][/COLOR] 
Killer Networks Ethernet  Card. Driver dated Mon Dec 3 10:42:37 2012 (? and earlier) has Qualcomm Atheros  Killer Service [COLOR=red]BSOD[/COLOR] issue. Workaround here:  [url]http://service.msicomputer.com/msi_user/TechFAQdetail.aspx?formid=3054[/url]  [br][br]If the above workaround does not work, it is advised to install the  drivers only by following this post -  [url]https://forum-en.msi.com/index.php?topic=178064.0[/url] 
[URL="http://www.carrona.org/drivers/driver.php?id=e22w8x64.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]e22w8x64.sys[/COLOR][/B][/URL] 

iaLPSS_GPIO.sys Mon Apr 7  10:08:10 2014 (53425CEA) 
Intel(R) Serial IO GPIO Driver 
[URL="http://www.carrona.org/drivers/driver.php?id=iaLPSS_GPIO.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]iaLPSS_GPIO.sys[/COLOR][/B][/URL] 

iaLPSS_I2C.sys Mon Apr 7  10:08:14 2014 (53425CEE) 
Intel(R) Serial IO I2C Driver 
[URL="http://www.carrona.org/drivers/driver.php?id=iaLPSS_I2C.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]iaLPSS_I2C.sys[/COLOR][/B][/URL] 

iaStorA.sys Sat Jun 7 01:20:24  2014 (53924CB8) 
Intel RST (Rapid Storage Technology) driver 
[URL="http://www.carrona.org/drivers/driver.php?id=iaStorA.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]iaStorA.sys[/COLOR][/B][/URL] 

bwcW8x64.sys Thu Sep 11 21:43:49  2014 (5411FB75) 
Killer Bandwidth Control Filter Driver 
[URL="http://www.carrona.org/drivers/driver.php?id=bwcW8x64.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]bwcW8x64.sys[/COLOR][/B][/URL] 

[COLOR=red][B]Qcamainx64.sys  Tue Sep 16 01:17:37 2014 (54177391)[/B][/COLOR] 
Qualcomm Atheros Extensible  Wireless LAN device driver [br] [br] Confirmed by MSI as a [B]BSOD[/B] cause in  this topic:  [url]http://www.eightforums.com/bsod-crashes-debugging/59010-bosd-my-gt72pro-notebook-please-help-4.html#post465117[/url]  [br] [br] Qcamainx64.sys dated 08 Aug 2014 was cause - OP updated to one dated  10 Oct 2014 (fm Qualcomm - not MSI) and then also received one via Windows  Update [br] 
[URL="http://www.carrona.org/drivers/driver.php?id=Qcamainx64.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]Qcamainx64.sys[/COLOR][/B][/URL] 

btfilter.sys Tue Sep 16  01:30:21 2014 (5417768D) 
Atheros Bluetooth Driver 
[URL="http://www.carrona.org/drivers/driver.php?id=btfilter.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]btfilter.sys[/COLOR][/B][/URL] 

SamsungRapidDiskFltr.sys Tue Sep  16 10:53:25 2014 (5417FA85) 
Samsung RAPID Mode Disk Filter driver 
[URL="http://www.carrona.org/drivers/driver.php?id=SamsungRapidDiskFltr.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]SamsungRapidDiskFltr.sys[/COLOR][/B][/URL]  

SamsungRapidFSFltr.sys Tue Sep 16 10:53:46 2014 (5417FA9A) 
Samsung  RAPID Mode File Filter driver 
[URL="http://www.carrona.org/drivers/driver.php?id=SamsungRapidFSFltr.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]SamsungRapidFSFltr.sys[/COLOR][/B][/URL] 

dptf_acpi.sys Thu Sep  18 20:32:41 2014 (541B2549) 

[COLOR=#777777][COLOR=#4b0082]dptf_acpi.sys[/COLOR] - this driver hasn't been added to the DRT as  of this run. Please search Google/Bing for the driver if additional information  is needed.[/COLOR] 

dptf_cpu.sys Thu Sep 18 20:32:42 2014 (541B254A)  

[COLOR=#777777][COLOR=#4b0082]dptf_cpu.sys[/COLOR] - this  driver hasn't been added to the DRT as of this run. Please search Google/Bing  for the driver if additional information is needed.[/COLOR] 

esif_lf.sys  Thu Sep 18 20:32:55 2014 (541B2557) 

[COLOR=#777777][COLOR=#4b0082]esif_lf.sys[/COLOR] - this driver hasn't been added to the DRT as  of this run. Please search Google/Bing for the driver if additional information  is needed.[/COLOR] 

TeeDriverx64.sys Tue Sep 23 22:01:14 2014 (5421D18A)  
Intel Management Engine Interface driver 
[URL="http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]TeeDriverx64.sys[/COLOR][/B][/URL] 

iwdbus.sys Sat Oct 4 02:31:12  2014 (542F3FD0) 
Intel WIDI Bus Enumerator driver[br]Related to Intel Widi -  Wireless Display 
[URL="http://www.carrona.org/drivers/driver.php?id=iwdbus.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]iwdbus.sys[/COLOR][/B][/URL] 

RTKVHD64.sys Mon Oct 6 13:46:27  2014 (54328113) 
Realtek High Definition Audio Function Driver 
[URL="http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]RTKVHD64.sys[/COLOR][/B][/URL] 

igdkmd64.sys Thu Oct 9 18:59:58  2014 (5436BF0E) 
Intel Graphics driver 
[URL="http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]igdkmd64.sys[/COLOR][/B][/URL] 

nvlddmkm.sys Tue Nov 11 05:38:11  2014 (546192B3) 
nVidia Video drivers 
[URL="http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]nvlddmkm.sys[/COLOR][/B][/URL] 

SynTP.sys Wed Nov 12 04:33:01  2014 (5462D4ED) 
Synaptic Touch Pad Driver 
[URL="http://www.carrona.org/drivers/driver.php?id=SynTP.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]SynTP.sys[/COLOR][/B][/URL] 

SynRMIHID.sys Wed Nov 12 04:38:22  2014 (5462D62E) 

[COLOR=#777777][COLOR=#4b0082]SynRMIHID.sys[/COLOR] - this driver hasn't been added to the DRT as  of this run. Please search Google/Bing for the driver if additional information  is needed.[/COLOR] 



Debug session time: Fri Mar 20 05:43:51.885  2015 (UTC + 1:00) 
Loading Dump File  [C:\Users\Mihael\SysnativeBSODApps\032015-20984-01.dmp] 
Built by:  9600.17668.amd64fre.winblue_r8.150127-1500 
System Uptime: 0 days 3:47:35.900  
Probably caused by : ntkrnlmp.exe ( nt!KeClockInterruptNotify+720 )  
BugCheck A, {b723138, d, 0, fffff8000b4c8950} 
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#Example"]IRQL_NOT_LESS_OR_EQUAL  (a)[/URL] 
Bugcheck code 0000000A 
Arguments: 
Arg1: 000000000b723138,  memory referenced 
Arg2: 000000000000000d, IRQL 
Arg3: 0000000000000000,  bitfield : 
bit 0 : value 0 = read operation, 1 = write operation 
bit 3 :  value 0 = not an execute operation, 1 = execute operation (only on chips which  support this level of status) 
Arg4: fffff8000b4c8950, address which  referenced memory 
BUGCHECK_STR: AV 
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT  
PROCESS_NAME: System 
FAILURE_BUCKET_ID: AV_nt!KeClockInterruptNotify  
MaxSpeed: 2400 
CurrentSpeed: 2398 
BiosVersion = A02  
BiosReleaseDate = 12/16/2014 
SystemManufacturer = Alienware  
SystemProductName = Alienware 13  
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``  




--- E O J --- 2015 Mar 20 14:41:09 PM _88-dbug Copyright  2012 Sysnative Forums 
--- E O J --- 2015 Mar 20 14:41:09 PM _88-dbug  Copyright 2012 Sysnative Forums 
--- E O J --- 2015 Mar 20 14:41:09 PM  _88-dbug Copyright 2012 Sysnative Forums
 

My Computer

System One

  • OS
    Windows 10 Pro x64
    Computer type
    PC/Desktop
    CPU
    INTEL Core i7-2700K 3.5GHz
    Motherboard
    ASROCK Fatal1ty P67 Main Board
    Memory
    HyperX Blu 8GB (2 x 4GB) DDR3 1600
    Graphics Card(s)
    Gigabyte GTX 980 Ti G1 Gaming
    Sound Card
    On-board
    Monitor(s) Displays
    Philips Brilliance BDM4065UC
    Screen Resolution
    3840x2160
    Hard Drives
    SSD: Samsung EVO 250 GB
    Internal HDD: WD Black 1TB
    External: 2x2TB MyBook drives
    1x4TB MyBook
    1x1TB Seagate Freeagent drive
    PSU
    Corsair GS 700W
    Case
    Silverstone Kublai KL04
    Cooling
    Artic Cooling Freezer Pro
    Keyboard
    Logitech G710+
    Mouse
    Razer Mamba Elite 2012
    Internet Speed
    10/0.75
    Browser
    FF 39.0.3, Microsoft Edge, Chrome 44
    Antivirus
    Avast 10.0

BSODware

New Member
Posts
5
#3
Hey thanks for the reply! I just had the old BSOD(Kmod...), I guess it is back again. This is before I'm updating the RealTek Hi-def audio driver and disabling Killer Network Manager.
Minidump V2: Microsoft services

I'm currently downloading the RealTek file now from:
Realtek

if there is any more BSOD after that, I'll post it here to let you know
 

My Computer

System One

  • OS
    Windows 8.1 64bits
    Computer type
    Laptop
    System Manufacturer/Model Number
    Alienware 13
    CPU
    Intel(R) Core(TM) i7-5500U CPU @ 2.40GHz
    Motherboard
    Alienware 02C3X1
    Memory
    16GB DDR3 (1600 MHz)
    Graphics Card(s)
    Intel(R) HD Graphics 5500 1GB, NVIDIA GeForce GTX 860M 2GB
    Sound Card
    Realtek High Definition Audio v6.0.1.7358
    Monitor(s) Displays
    13 inch QHD IPS-Panel TrueLife 400-nits Display with Touch Technology
    Screen Resolution
    2560 x 1440 (59 Hz)
    Hard Drives
    Samsung SSD 850 EVO 1TB
    Browser
    Google Chrome
    Antivirus
    Microsoft Defender

softwaremaniac

Well-Known Member
VIP Member
Pro User
Posts
2,480
#4
Uninstall PC Doctor and disable nVidia Streaming Kernel Service in services.msc and follow the before mentioned instructions.
 

My Computer

System One

  • OS
    Windows 10 Pro x64
    Computer type
    PC/Desktop
    CPU
    INTEL Core i7-2700K 3.5GHz
    Motherboard
    ASROCK Fatal1ty P67 Main Board
    Memory
    HyperX Blu 8GB (2 x 4GB) DDR3 1600
    Graphics Card(s)
    Gigabyte GTX 980 Ti G1 Gaming
    Sound Card
    On-board
    Monitor(s) Displays
    Philips Brilliance BDM4065UC
    Screen Resolution
    3840x2160
    Hard Drives
    SSD: Samsung EVO 250 GB
    Internal HDD: WD Black 1TB
    External: 2x2TB MyBook drives
    1x4TB MyBook
    1x1TB Seagate Freeagent drive
    PSU
    Corsair GS 700W
    Case
    Silverstone Kublai KL04
    Cooling
    Artic Cooling Freezer Pro
    Keyboard
    Logitech G710+
    Mouse
    Razer Mamba Elite 2012
    Internet Speed
    10/0.75
    Browser
    FF 39.0.3, Microsoft Edge, Chrome 44
    Antivirus
    Avast 10.0

BSODware

New Member
Posts
5
#5
the latest driver from RealTek seems to be older version than the one I have now, do I still have to update??
RealTek: v6.0.1.7246
Currently: v6.0.1.7358
 

My Computer

System One

  • OS
    Windows 8.1 64bits
    Computer type
    Laptop
    System Manufacturer/Model Number
    Alienware 13
    CPU
    Intel(R) Core(TM) i7-5500U CPU @ 2.40GHz
    Motherboard
    Alienware 02C3X1
    Memory
    16GB DDR3 (1600 MHz)
    Graphics Card(s)
    Intel(R) HD Graphics 5500 1GB, NVIDIA GeForce GTX 860M 2GB
    Sound Card
    Realtek High Definition Audio v6.0.1.7358
    Monitor(s) Displays
    13 inch QHD IPS-Panel TrueLife 400-nits Display with Touch Technology
    Screen Resolution
    2560 x 1440 (59 Hz)
    Hard Drives
    Samsung SSD 850 EVO 1TB
    Browser
    Google Chrome
    Antivirus
    Microsoft Defender

BSODware

New Member
Posts
5
#6
I could not find nVidia Streaming Kernel Service in services.msc but I did found 'Nvidia Streamer Service' (Service for SHIELD streaming), is it the same?
 

My Computer

System One

  • OS
    Windows 8.1 64bits
    Computer type
    Laptop
    System Manufacturer/Model Number
    Alienware 13
    CPU
    Intel(R) Core(TM) i7-5500U CPU @ 2.40GHz
    Motherboard
    Alienware 02C3X1
    Memory
    16GB DDR3 (1600 MHz)
    Graphics Card(s)
    Intel(R) HD Graphics 5500 1GB, NVIDIA GeForce GTX 860M 2GB
    Sound Card
    Realtek High Definition Audio v6.0.1.7358
    Monitor(s) Displays
    13 inch QHD IPS-Panel TrueLife 400-nits Display with Touch Technology
    Screen Resolution
    2560 x 1440 (59 Hz)
    Hard Drives
    Samsung SSD 850 EVO 1TB
    Browser
    Google Chrome
    Antivirus
    Microsoft Defender

softwaremaniac

Well-Known Member
VIP Member
Pro User
Posts
2,480
#7
Yes, you have to update because the currently installed version dates back to 2009 and you should have 2014. installed.
Yes, that's the same service.
 

My Computer

System One

  • OS
    Windows 10 Pro x64
    Computer type
    PC/Desktop
    CPU
    INTEL Core i7-2700K 3.5GHz
    Motherboard
    ASROCK Fatal1ty P67 Main Board
    Memory
    HyperX Blu 8GB (2 x 4GB) DDR3 1600
    Graphics Card(s)
    Gigabyte GTX 980 Ti G1 Gaming
    Sound Card
    On-board
    Monitor(s) Displays
    Philips Brilliance BDM4065UC
    Screen Resolution
    3840x2160
    Hard Drives
    SSD: Samsung EVO 250 GB
    Internal HDD: WD Black 1TB
    External: 2x2TB MyBook drives
    1x4TB MyBook
    1x1TB Seagate Freeagent drive
    PSU
    Corsair GS 700W
    Case
    Silverstone Kublai KL04
    Cooling
    Artic Cooling Freezer Pro
    Keyboard
    Logitech G710+
    Mouse
    Razer Mamba Elite 2012
    Internet Speed
    10/0.75
    Browser
    FF 39.0.3, Microsoft Edge, Chrome 44
    Antivirus
    Avast 10.0

BSODware

New Member
Posts
5
#8
I left my laptop open overnight to see if there is another BSOD and it had BSOD (KMODE..) when I was sleeping. This time it is the ndis.sys though.
Edited: Had another KMODE_EXCEPTION_NOT_HANDLED when browsing on the web
minidump: Microsoft services
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1 64bits
    Computer type
    Laptop
    System Manufacturer/Model Number
    Alienware 13
    CPU
    Intel(R) Core(TM) i7-5500U CPU @ 2.40GHz
    Motherboard
    Alienware 02C3X1
    Memory
    16GB DDR3 (1600 MHz)
    Graphics Card(s)
    Intel(R) HD Graphics 5500 1GB, NVIDIA GeForce GTX 860M 2GB
    Sound Card
    Realtek High Definition Audio v6.0.1.7358
    Monitor(s) Displays
    13 inch QHD IPS-Panel TrueLife 400-nits Display with Touch Technology
    Screen Resolution
    2560 x 1440 (59 Hz)
    Hard Drives
    Samsung SSD 850 EVO 1TB
    Browser
    Google Chrome
    Antivirus
    Microsoft Defender

softwaremaniac

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#9

My Computer

System One

  • OS
    Windows 10 Pro x64
    Computer type
    PC/Desktop
    CPU
    INTEL Core i7-2700K 3.5GHz
    Motherboard
    ASROCK Fatal1ty P67 Main Board
    Memory
    HyperX Blu 8GB (2 x 4GB) DDR3 1600
    Graphics Card(s)
    Gigabyte GTX 980 Ti G1 Gaming
    Sound Card
    On-board
    Monitor(s) Displays
    Philips Brilliance BDM4065UC
    Screen Resolution
    3840x2160
    Hard Drives
    SSD: Samsung EVO 250 GB
    Internal HDD: WD Black 1TB
    External: 2x2TB MyBook drives
    1x4TB MyBook
    1x1TB Seagate Freeagent drive
    PSU
    Corsair GS 700W
    Case
    Silverstone Kublai KL04
    Cooling
    Artic Cooling Freezer Pro
    Keyboard
    Logitech G710+
    Mouse
    Razer Mamba Elite 2012
    Internet Speed
    10/0.75
    Browser
    FF 39.0.3, Microsoft Edge, Chrome 44
    Antivirus
    Avast 10.0