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Solved BSOD error Win8.1 kmode_exception_not_handled (mv91xx.sys)


JTerek88

New Member
Posts
3
#1
I just recently upgraded my self-built pc from Windows 7 to Windows 8.1, and it's been running fine except for an occasional BSOD that seems to be related to the file mv91xx.sys. I went to my Marvell controller in the device manager and tried to update the driver, but Windows comes back saying that the drivers are up to date. Any help would be much appreciated, as I am rather new to this BSOD error debugging.

View attachment 52711
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Self-Built
    CPU
    Intel Core i7-950 Bloomfield 3.06 Ghz
    Motherboard
    EVGA 131-GT-E767 Intel X58 SLI3
    Memory
    12 GB Corsair XMS3 240-pin DDR3 SDRAM
    Graphics Card(s)
    nVidia Geforce GTX-760 4 GB DDR5 VRAM
    Screen Resolution
    1920 x 1080
    Hard Drives
    Primary: Samsung SSD 840 EVO 500 GB SATA 6 GB/s
    Secondary: Western Digital WD Black HDD 640 GB 7200 RPM SATA 3 GB/s
    PSU
    Corsair Gaming Series GS700 700 W
    Cooling
    Two 120 mm fans and one 140 mm fan
    Browser
    Google Chrome
    Antivirus
    Norton Antivirus
    Other Info
    Just ask me if you need to know anything else.

blueelvis

OMG Debugger!
VIP Member
Pro User
India

Posts
2,097
#2
Hi JTerek88 & Welcome to the forums ^_^,

I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-
Code:
7: kd> k
Child-SP          RetAddr           Call Site
ffffd000`c67e2408 fffff802`47418cdd nt!KeBugCheckEx
ffffd000`c67e2410 fffff802`473d88c2 nt! ?? ::FNODOBFM::`string'+0x3bb2d
ffffd000`c67e2b00 fffff802`473d6334 nt!KiExceptionDispatch+0xc2
ffffd000`c67e2ce0 fffff800`59712cc2 nt!KiBreakpointTrap+0xf4
ffffd000`c67e2e70 00000000`00000001 [COLOR=#FF0000][U][B]mv91xx[/B][/U][/COLOR]+0x30cc2
ffffd000`c67e2e78 ffffd000`c6dbd180 0x1
ffffd000`c67e2e80 00000000`00000001 0xffffd000`c6dbd180
ffffd000`c67e2e88 ffffe000`9e400008 0x1
ffffd000`c67e2e90 00000000`00000098 0xffffe000`9e400008
ffffd000`c67e2e98 ffffe000`9e59e8d0 0x98
ffffd000`c67e2ea0 ffffe000`9e33c401 0xffffe000`9e59e8d0
ffffd000`c67e2ea8 fffff800`59718582 0xffffe000`9e33c401
ffffd000`c67e2eb0 00000000`00000100 mv91xx+0x36582
ffffd000`c67e2eb8 fffff800`59708619 0x100
ffffd000`c67e2ec0 ffffe000`9e5b04c8 mv91xx+0x26619
ffffd000`c67e2ec8 00000000`00000001 0xffffe000`9e5b04c8
ffffd000`c67e2ed0 ffffe000`9e59e8d0 0x1
ffffd000`c67e2ed8 ffffe000`9e59f0a0 0xffffe000`9e59e8d0
ffffd000`c67e2ee0 00001d40`ebfa76ea 0xffffe000`9e59f0a0
ffffd000`c67e2ee8 fffff800`596e3dd7 0x00001d40`ebfa76ea
ffffd000`c67e2ef0 ffffe000`9e33c401 mv91xx+0x1dd7
ffffd000`c67e2ef8 ffffe000`9e59e8d0 0xffffe000`9e33c401
ffffd000`c67e2f00 ffffe000`9e400008 0xffffe000`9e59e8d0
ffffd000`c67e2f08 00000000`ffffffff 0xffffe000`9e400008
ffffd000`c67e2f10 ffffe000`9e33c340 0xffffffff
ffffd000`c67e2f18 fffff800`5977307c 0xffffe000`9e33c340
ffffd000`c67e2f20 fffff802`473520e3 SCSIPORT!ScsiPortInterrupt+0x34
ffffd000`c67e2f50 fffff802`473cdd4a nt!KiCallInterruptServiceRoutine+0xa3
ffffd000`c67e2f90 fffff802`473cda5b nt!KiScanInterruptObjectList+0x13a
ffffd000`c67d4890 00000000`00000000 nt!KiChainedDispatch+0xfb
Let's check the driver date of the Marvell Controller -

Code:
7: kd> lmvm mv91xx
start             end                 module name
fffff800`596e2000 fffff800`5976e000   mv91xx   T (no symbols)           
    Loaded symbol image file: mv91xx.sys
    Image path: \SystemRoot\System32\drivers\mv91xx.sys
    Image name: mv91xx.sys
    Timestamp:        Thu Jul 01 07:25:14[COLOR=#FF0000][U][B] 2010 [/B][/U][/COLOR](4C2BF582)
    CheckSum:         00054DFC
    ImageSize:        0008C000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
As we can see that it dates back to the year 2010 and most likely is not compatible with Windows 8.1 . You would need to go to the Support page of your motherboard manufacturer, enter the model of your motherboard and download the latest Windows 8.1 compatible drivers for your Marvell Controller.

If no drivers are found then see if you can find any over this support page - Marvell - Support - Driver Downloads

If all this fails, I must advise you to revert back to Windows 7 for compatibility. But, that is your choice :)

Let me know how it goes ^_^
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model Number
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!

JTerek88

New Member
Posts
3
#3
blueelvis, Thank you for the feedback! I did see a SATA 6Gb/s ISO on the motherboard manufacturer's website that was dated to 2011 (I believe that was the latest date I saw). I had installed a non-ISO driver for the SATA 6Gb/s chipset, and it contained the suspect file. I am suspecting that what I installed was the normal software driver, and that what needs updated is the chipset firmware. I will play around with it in the next few days and let you know what I figure out.

Also, I didn't look at Marvell's driver page either, so I will definitely try that as well. My one question for you is that when you analyzed the dump file up above, did it list all of the BSOD's that have happened recently? I was wondering if the same file was the culprit for all of them. The BSOD's that I have been present for have all listed the mv91xx.sys file, but there has been times where I've left the computer on and have come back to see that it rebooted itself. I can only imagine that it was a BSOD that occurred while I was not there, and so I could not confirm that it was caused by the same mv91xx.sys file. In any event, thank you again for your help!
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Self-Built
    CPU
    Intel Core i7-950 Bloomfield 3.06 Ghz
    Motherboard
    EVGA 131-GT-E767 Intel X58 SLI3
    Memory
    12 GB Corsair XMS3 240-pin DDR3 SDRAM
    Graphics Card(s)
    nVidia Geforce GTX-760 4 GB DDR5 VRAM
    Screen Resolution
    1920 x 1080
    Hard Drives
    Primary: Samsung SSD 840 EVO 500 GB SATA 6 GB/s
    Secondary: Western Digital WD Black HDD 640 GB 7200 RPM SATA 3 GB/s
    PSU
    Corsair Gaming Series GS700 700 W
    Cooling
    Two 120 mm fans and one 140 mm fan
    Browser
    Google Chrome
    Antivirus
    Norton Antivirus
    Other Info
    Just ask me if you need to know anything else.

blueelvis

OMG Debugger!
VIP Member
Pro User
India

Posts
2,097
#4
Hi JTerek88 ^_^,

Yes, the dump files blamed the Marvell Controller.
You need to update the Chipset drivers as well. If there is no version compatible, I think that you might need to downgrade to Windows 7.

Let me know how it goes ^_^
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model Number
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!

JTerek88

New Member
Posts
3
#5
So, EVGA pointed me towards an updated driver. I think I figured out how to install it; using the device manager on the control panel, the date on my Marvell 6 Gb/s controller was 7/18/2010. Now, the driver is dated 10/11/2013. I think this might have solved the problem!

For future reference, if anyone else ever has a similar problem, the link that EVGA gave me was:

New Driver for Marvel 91xx controller for SATA3 6GB/S - EVGA Forums

The advice from EVGA support was the following:

"I was able to find a forum post with other customers who experienced a similar issue here: New Driver for Marvel 91xx controller for SATA3 6GB/S - EVGA Forums There would be a link which will point you to download the Marvell Drivers Version 1.2.0.1041. : Other customers have reported that this resolved their issue. I would only recommend downloading the Driver and not the optional BIOS from the site."

I will now wait to see if I get anymore BSOD's or not. For now, I will mark this thread as solved. Of course, if another BSOD occurs, I will have to change the solved status ha. Thanks again for your help blueelvis!
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Self-Built
    CPU
    Intel Core i7-950 Bloomfield 3.06 Ghz
    Motherboard
    EVGA 131-GT-E767 Intel X58 SLI3
    Memory
    12 GB Corsair XMS3 240-pin DDR3 SDRAM
    Graphics Card(s)
    nVidia Geforce GTX-760 4 GB DDR5 VRAM
    Screen Resolution
    1920 x 1080
    Hard Drives
    Primary: Samsung SSD 840 EVO 500 GB SATA 6 GB/s
    Secondary: Western Digital WD Black HDD 640 GB 7200 RPM SATA 3 GB/s
    PSU
    Corsair Gaming Series GS700 700 W
    Cooling
    Two 120 mm fans and one 140 mm fan
    Browser
    Google Chrome
    Antivirus
    Norton Antivirus
    Other Info
    Just ask me if you need to know anything else.

blueelvis

OMG Debugger!
VIP Member
Pro User
India

Posts
2,097
#6
Hi JTerek88 ^_^,

Glad to hear that this has fixed your problem ^_^
In case of any further problems, kindly do not hesitate to post back.

Oh yea, thanks for posting back with the proper solution. It is much appreciated!


Regards,
Pranav
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model Number
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!