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BSOD during general use


Posts
19
#1
It is constantly happening. So, I cannot pinpoint what is causing it. It says to search for KERNAL or CRITICAL PROCESS DIED. IT also does not complete the data collection as it immediately restarts after a few seconds. I will upload what I think is something related to the dump file but I cannot locate the actual file in the root folder. Thank you for your help. View attachment 64731
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    Sony Vaio
    CPU
    Intel i7
    Browser
    IE
    Antivirus
    Kaspersky

axe0

BSOD Kernel Dump Analyst
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2,369
#2
Please run the tool again, there are no dump files.
Please check C:\Windows\Minidump and make sure there are at least 1 dump file

(C: is the letter of the windows partition, if your windows partition has another letter use that letter.\)
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
Posts
19
#3
That is the issue i'm also having, there are no dump files to be found. I searched on the root folder and in windows with no luck. I even checked the dump file path in System Properties and it is pathed to the default location. I do notice that the fan runs very high all the time and it does crash when I only have a few windows open or when I am attempting to update it.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    Sony Vaio
    CPU
    Intel i7
    Browser
    IE
    Antivirus
    Kaspersky

axe0

BSOD Kernel Dump Analyst
VIP Member
Pro User
Posts
2,369
#4
Without dump files, nobody can help, except if you want to guess in the wild without any direction.
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
Posts
19
#5
Is there a way to force dump file or anything of that nature?
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    Sony Vaio
    CPU
    Intel i7
    Browser
    IE
    Antivirus
    Kaspersky

axe0

BSOD Kernel Dump Analyst
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#6
It should be created whenever you get a bluescreen.
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
Posts
19
#7
Ok. I am at a loss. It doesn't create any kind of dump files nor does it let me do anything due to it blue screening on its own after I open a few windows. Should I just do a completely fresh install?
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    Sony Vaio
    CPU
    Intel i7
    Browser
    IE
    Antivirus
    Kaspersky

axe0

BSOD Kernel Dump Analyst
VIP Member
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Posts
2,369
#8
What programs do you startup with?
Open taskmanager > tab startup

Please make a screenshot of it.
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
Posts
19
#9
Sure thing. I also double checked the memory dump location and it was %systemroot%\Minidump. Is that ok? I changed to the one you specified to see if that does anything. View attachment 64746
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    Sony Vaio
    CPU
    Intel i7
    Browser
    IE
    Antivirus
    Kaspersky

axe0

BSOD Kernel Dump Analyst
VIP Member
Pro User
Posts
2,369
#10
Disable everything except for kaspersky.
Press winlogo + r, type msconfig press enter. Go to services tab, check 'hide microsoft services' below and disable everything except for kaspersky.

Reboot and see if the crash still occurs.
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
Posts
19
#11
I will try that now. I also noticed that when I tried to update the Intel wireless card, it would also crash. Could that help?
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    Sony Vaio
    CPU
    Intel i7
    Browser
    IE
    Antivirus
    Kaspersky

axe0

BSOD Kernel Dump Analyst
VIP Member
Pro User
Posts
2,369
#12
Not really, the cause of the crash could be a billion things, depending on how much you have installed, or its hardware or windows itself.
I assume the 'process_died' crash is caused by a program right now, for a troubleshooting plan.
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
Posts
19
#13
I think disabling all of those startup programs really helped. I am noticing the fan is not running as high as it normally was. Would you happen to know if any of those startup programs are known to cause slowdown?
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    Sony Vaio
    CPU
    Intel i7
    Browser
    IE
    Antivirus
    Kaspersky
Posts
19
#14
Nevermind. Now it is frozen on the blue screen. Also when I go to run the tool that is available for download, it says the path to the dump file is not found. Where should I go to repath the dump file?
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    Sony Vaio
    CPU
    Intel i7
    Browser
    IE
    Antivirus
    Kaspersky

axe0

BSOD Kernel Dump Analyst
VIP Member
Pro User
Posts
2,369
#15
Unfortunately I don't know with the startup programs from taskmanager.
The difference between your and mine startup program list is that these aren't in my list, I don't know if these could cause any trouble

  • ATLauncher
  • fsquirt
  • kaspersky
  • media check tool

Please make screenshots of your services in msconfig.
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset

axe0

BSOD Kernel Dump Analyst
VIP Member
Pro User
Posts
2,369
#16
Nevermind. Now it is frozen on the blue screen. Also when I go to run the tool that is available for download, it says the path to the dump file is not found. Where should I go to repath the dump file?
Search for the dump file, normally called MEMORY in windows folder and in minidump folder in same folder as MEMORY file.

Also, set the path for creating dump files to default. Windows creates automatically the minidump folder and a MEMORY file.
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
Posts
19
#17
Ok, i've disabled everything except Kaskersky. The last time it blue screened, it was frozen on the screen. Nor did the percentage increase. I had to hold the power button down in order for me to restart it. What could be preventing it from creating the memory file?
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    Sony Vaio
    CPU
    Intel i7
    Browser
    IE
    Antivirus
    Kaspersky

axe0

BSOD Kernel Dump Analyst
VIP Member
Pro User
Posts
2,369
#18
I have no idea what is causing the prevention of creating the dump file.
Please check again and change a few settings if they aren't like this:
  • Control Panel - System - on left side Advanced System Settings - Advanced tab - Startup and Recovery - Settings - System Failure - check the box to Write an Event to System Log
  • uncheck Auto Restart
  • make sure the Write Debugging is set to small minidump
  • and the default folder should look like %SystemRoot%\Minidump.

Try a clean boot and see if you still get a bluescreen
Also run sfc/scannow in admin command prompt (right click windows logo, press x and enter).
If sfc/scannow finds problems, reboot and try it again.
Please upload the cbs.log file if sfc/scannow still finds problems after you've tried it a few times (found in C:\windows\logs\cbs where C is the letter of the windows partition)
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
Posts
19
#19
No blue screening so far, SFC Scan didn't find any errors. It is not letting me upload the CBS file
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    Sony Vaio
    CPU
    Intel i7
    Browser
    IE
    Antivirus
    Kaspersky

axe0

BSOD Kernel Dump Analyst
VIP Member
Pro User
Posts
2,369
#20
Try a 3rd party uploader like mediafire.
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset