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BSOD Dump Files to Analyze


Posts
44
#1
Hello All,

Was wondering if someone could help analyze my dump files to see if there's a way to correct my BSOD issue.


Attached is the dump files. Thanks for any help!
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell XPS
    CPU
    Intel Core i5-4430 CPU @3.00GHz
    Memory
    12GB
    Graphics Card(s)
    1GB ATI Radeon HD 7570 Graphics
    Browser
    Internet Explorer and Google Chrome

blueelvis

OMG Debugger!
VIP Member
Pro User
India

Posts
2,097
#2
Hi CaddyQuinn ^_^,

I have analyzed your dump files and below has been provided an analysis of the same for informative purposes :-
Code:
**************************Fri Aug 22 01:37:58.628 2014 (UTC + 5:30)**************************
*** WARNING: Unable to verify timestamp for atikmdag.sys
 
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
 
Probably caused by : hardware ( nt!KiInterruptDispatch+13b )
 
BugCheck A, {5200000000, b, 0, fffff8012457057b}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000000A]IRQL_NOT_LESS_OR_EQUAL (a)[/url]
 
BUGCHECK_STR:  AV
 
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
 
PROCESS_NAME:  System
 
FAILURE_BUCKET_ID:  IP_MISALIGNED
 
MaxSpeed:     3000
 
CurrentSpeed: 2993
 
  BIOS Version                  A08
 
  BIOS Release Date             04/16/2014
 
  Manufacturer                  Dell Inc.
 
  Product Name                  XPS 8700
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Below is a list of 3rd party drivers present on your system :-
Code:
**************************Fri Aug 22 01:37:58.628 2014 (UTC + 5:30)**************************
[B][U]lvbflt64.sys                Tue Oct 23 07:40:38 2012 (5085FC9E)
lvrs64.sys                  Tue Oct 23 07:41:24 2012 (5085FCCC)
lvuvc64.sys                 Tue Oct 23 07:42:08 2012 (5085FCF8)[/U][/B]
athw8x.sys                  Thu Jan 17 14:45:39 2013 (50F7C13B)
Rt630x64.sys                Fri May 10 15:29:08 2013 (518CC4EC)
intelppm.sys                Thu Aug 22 14:16:35 2013 (5215CFEB)
dump_storahci.sys           Thu Aug 22 17:10:39 2013 (5215F8B7)
btfilter.sys                Fri Apr 25 08:31:52 2014 (5359D020)
atikmpag.sys                Sat Jul  5 06:56:52 2014 (53B7545C)
atikmdag.sys                Sat Jul  5 07:09:13 2014 (53B75741)
http://www.carrona.org/drivers/driver.php?id=lvbflt64.sys
http://www.carrona.org/drivers/driver.php?id=lvrs64.sys
http://www.carrona.org/drivers/driver.php?id=lvuvc64.sys
http://www.carrona.org/drivers/driver.php?id=athw8x.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
http://www.carrona.org/drivers/driver.php?id=btfilter.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys

Please follow the below steps, one step at a time :-

  1. Please uninstall the ATI Driver using this **TOOL** and then install the latest driver from the Dell Support Site which can be found over **HERE**.
  2. Update the highlighted Drivers.

Let me know how it goes. Also, if this occurred during a Skype Call, then see if you are still getting the BSOD if you revert back to an older version of Skype.
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
Posts
44
#3
Thank you for the detailed information..Working on getting those updated now. I will report back with what happens.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell XPS
    CPU
    Intel Core i5-4430 CPU @3.00GHz
    Memory
    12GB
    Graphics Card(s)
    1GB ATI Radeon HD 7570 Graphics
    Browser
    Internet Explorer and Google Chrome
Posts
44
#4
Hi I was unable to extract the btfilter.sys driver update from the zip folder. I went to the atheros.cz site, found my driver, and downloaded the update for it, but I receive an error when I try to extract all or click the folder.

Any ideas?

EDIT (8/23/2014 1:33pm EST)

My Bios was 2 months out of date.. working on updating that now.. May be causing problems?
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell XPS
    CPU
    Intel Core i5-4430 CPU @3.00GHz
    Memory
    12GB
    Graphics Card(s)
    1GB ATI Radeon HD 7570 Graphics
    Browser
    Internet Explorer and Google Chrome
Posts
44
#5
BSOD File Dump to Analyze

Had a couple BSOD's today.. was wondering if anyone could analyze the files for me and pin point the problem?

Appreciate any help!
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell XPS
    CPU
    Intel Core i5-4430 CPU @3.00GHz
    Memory
    12GB
    Graphics Card(s)
    1GB ATI Radeon HD 7570 Graphics
    Browser
    Internet Explorer and Google Chrome

blueelvis

OMG Debugger!
VIP Member
Pro User
India

Posts
2,097
#6
Hi Caddyquinn,

Please do not create a new thread everytime you get a BSOD while your previous thread is open. I have asked to merge your new thread to this one.

I have analyzed the dump files which you provided in your new thread and below has been provided an analysis of the same for informative purposes :-
Code:
**************************Sun Aug 24 00:43:49.418 2014 (UTC + 5:30)**************************
*** WARNING: Unable to verify timestamp for win32k.sys
 
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
 
Probably caused by : ntkrnlmp.exe ( nt!KiRetireDpcList+81c )
 
BugCheck 1E, {ffffffffc0000005, fffff8002b8dcb3c, 0, ffffffffffffffff}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000001E]KMODE_EXCEPTION_NOT_HANDLED (1e)[/url]
 
BUGCHECK_STR:  0x1E_c0000005_R
 
PROCESS_NAME:  System
 
FAILURE_BUCKET_ID:  0x1E_c0000005_R_nt!KiRetireDpcList
 
MaxSpeed:     3000
 
CurrentSpeed: 2993
 
  BIOS Version                  A08
 
  BIOS Release Date             04/16/2014
 
  Manufacturer                  Dell Inc.
 
  Product Name                  XPS 8700
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Aug 23 21:56:33.343 2014 (UTC + 5:30)**************************
Probably caused by : ntkrnlmp.exe ( nt!KiFastFailDispatch+d0 )
 
BugCheck 139, {3, ffffd000641f0820, ffffd000641f0778, 0}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000139]KERNEL_SECURITY_CHECK_FAILURE (139)[/url]
 
BUGCHECK_STR:  0x139
 
DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
 
PROCESS_NAME:  System
 
FAILURE_BUCKET_ID:  0x139_3_nt!KiFastFailDispatch
 
MaxSpeed:     3000
 
CurrentSpeed: 2993
 
  BIOS Version                  A08
 
  BIOS Release Date             04/16/2014
 
  Manufacturer                  Dell Inc.
 
  Product Name                  XPS 8700
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Below is a list of 3rd party drivers present on your system :-
Code:
**************************Sun Aug 24 00:43:49.418 2014 (UTC + 5:30)**************************
lvbflt64.sys                Tue Oct 23 07:40:38 2012 (5085FC9E)
lvrs64.sys                  Tue Oct 23 07:41:24 2012 (5085FCCC)
lvuvc64.sys                 Tue Oct 23 07:42:08 2012 (5085FCF8)
HECIx64.sys                 Tue Dec 18 01:02:21 2012 (50CF7345)
athw8x.sys                  Thu Jan 17 14:45:39 2013 (50F7C13B)
AtihdWB6.sys                Sun Jun 23 07:49:48 2013 (51C65B44)
intelppm.sys                Thu Aug 22 14:16:35 2013 (5215CFEB)
dump_storahci.sys           Thu Aug 22 17:10:39 2013 (5215F8B7)
atikmpag.sys                Sat Aug 31 04:02:32 2013 (52211D80)
atikmdag.sys                Sat Aug 31 05:32:50 2013 (522132AA)
mbam.sys                    Wed Oct 30 21:41:45 2013 (52712FC1)
btfilter.sys                Fri Apr 25 08:31:52 2014 (5359D020)
Rt630x64.sys                Tue Jun 17 17:26:46 2014 (53A02CFE)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Aug 23 21:56:33.343 2014 (UTC + 5:30)**************************
Rt630x64.sys                Fri May 10 15:29:08 2013 (518CC4EC)
AtihdWB6.sys                Wed Sep 25 05:54:38 2013 (52422D46)
AMDACPKSL.SYS               Wed Sep 25 05:54:41 2013 (52422D49)
atikmpag.sys                Sat Dec  7 01:51:45 2013 (52A231D9)
atikmdag.sys                Sat Dec  7 02:49:43 2013 (52A23F6F)
mwac.sys                    Wed Mar  5 03:17:40 2014 (531649FC)
MBAMSwissArmy.sys           Fri Mar 21 03:42:35 2014 (532B67D3)
http://www.carrona.org/drivers/driver.php?id=lvbflt64.sys
http://www.carrona.org/drivers/driver.php?id=lvrs64.sys
http://www.carrona.org/drivers/driver.php?id=lvuvc64.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=athw8x.sys
http://www.carrona.org/drivers/driver.php?id=AtihdWB6.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys
http://www.carrona.org/drivers/driver.php?id=btfilter.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=AtihdWB6.sys
http://www.carrona.org/drivers/driver.php?id=AMDACPKSL.SYS
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=mwac.sys
http://www.carrona.org/drivers/driver.php?id=MBAMSwissArmy.sys


Please follow the below steps :-

  1. Please remove MalwareBytes using this **TOOL**.
  2. Please check Dell Website for your laptop model and see if there is any update available to the drivers.
  3. Please run Driver Verifier according to this **GUIDE** and make sure you let it crash for few times and then upload a freshly generated SF Diagnostic ZIP file in your next post.

Let me know how it goes ^_^.
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
Posts
44
#7
Okay I've gone and updated as many of those drivers as I could. Do you recommend disabling those drivers one by one? Dell driver verifying tool has been used many times and always says I'm up to date. I will remove MalwareBytes and try updating my drivers again.. I must be missing something here.

I've run memtest and other programs to test hardware, but can you tell from memory dumps that it's my third party drivers?
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell XPS
    CPU
    Intel Core i5-4430 CPU @3.00GHz
    Memory
    12GB
    Graphics Card(s)
    1GB ATI Radeon HD 7570 Graphics
    Browser
    Internet Explorer and Google Chrome

blueelvis

OMG Debugger!
VIP Member
Pro User
India

Posts
2,097
#8
Okay I've gone and updated as many of those drivers as I could. Do you recommend disabling those drivers one by one? Dell driver verifying tool has been used many times and always says I'm up to date. I will remove MalwareBytes and try updating my drivers again.. I must be missing something here.

I've run memtest and other programs to test hardware, but can you tell from memory dumps that it's my third party drivers?
Sure thing. Keep me updated on this ^_^.

I don't think that I could point whether it is hardware problem or some third party driver at this stage. If it is a possible Hardware Fault then Driver Verifier won't give any useful results.
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
Posts
44
#9
Hello Blueelvis,

I uninstalled Malwarebytes like you asked and also ran driver verifier for a few BSOD.. Here is the dump file.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell XPS
    CPU
    Intel Core i5-4430 CPU @3.00GHz
    Memory
    12GB
    Graphics Card(s)
    1GB ATI Radeon HD 7570 Graphics
    Browser
    Internet Explorer and Google Chrome

blueelvis

OMG Debugger!
VIP Member
Pro User
India

Posts
2,097
#10
Hi Caddyquinn ^_^,

I have analyzed your latest dump files and below has been provided an analysis of the same for informative purposes :-
Code:
**************************Tue Aug 26 08:04:45.767 2014 (UTC + 5:30)***************************** WARNING: Unable to verify timestamp for athw8x.sys
 
*** ERROR: Module load completed but symbols could not be loaded for athw8x.sys
 
Probably caused by : athw8x.sys ( athw8x+26033c )
 
BugCheck A, {fffff00167cf2698, 2, 0, fffff80359258c06}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000000A]IRQL_NOT_LESS_OR_EQUAL (a)[/url]
 
BUGCHECK_STR:  AV
 
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
 
PROCESS_NAME:  System
 
FAILURE_BUCKET_ID:  AV_VRF_athw8x+26033c
 
MaxSpeed:     3000
 
CurrentSpeed: 2993
 
  BIOS Version                  A08
 
  BIOS Release Date             04/16/2014
 
  Manufacturer                  Dell Inc.
 
  Product Name                  XPS 8700
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Aug 26 07:42:20.738 2014 (UTC + 5:30)**************************
Probably caused by : ntkrnlmp.exe ( nt!IopProcessWorkItem+76 )
 
BugCheck C4, {9400c, fffff80151b4bc00, ffffe0011d6a41d0, ffffe0011e3f8ba0}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000C4]DRIVER_VERIFIER_DETECTED_VIOLATION (c4)[/url]
 
DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
 
BUGCHECK_STR:  0xc4_WlanTimedScan_XDV
 
PROCESS_NAME:  System
 
FAILURE_BUCKET_ID:  0xc4_WlanTimedScan_XDV_VRF_nt!IopProcessWorkItem
 
MaxSpeed:     3000
 
CurrentSpeed: 2993
 
  BIOS Version                  A08
 
  BIOS Release Date             04/16/2014
 
  Manufacturer                  Dell Inc.
 
  Product Name                  XPS 8700
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Aug 26 07:32:08.804 2014 (UTC + 5:30)**************************
*** WARNING: Unable to verify timestamp for athw8x.sys
 
*** ERROR: Module load completed but symbols could not be loaded for athw8x.sys
 
Probably caused by : athw8x.sys ( athw8x+26033c )
 
BugCheck 1000007E, {ffffffffc0000005, fffff8018f1e5c06, ffffd000205f9868, ffffd000205f9070}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x1000007E]SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)[/url]
 
PROCESS_NAME:  System
 
BUGCHECK_STR:  AV
 
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
 
FAILURE_BUCKET_ID:  AV_VRF_athw8x+26033c
 
MaxSpeed:     3000
 
CurrentSpeed: 2993
 
  BIOS Version                  A08
 
  BIOS Release Date             04/16/2014
 
  Manufacturer                  Dell Inc.
 
  Product Name                  XPS 8700
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Below is a list of 3rd party drivers present on your system :-
Code:
**************************Tue Aug 26 08:04:45.767 2014 (UTC + 5:30)**************************
lvbflt64.sys                Tue Oct 23 07:40:38 2012 (5085FC9E)
lvrs64.sys                  Tue Oct 23 07:41:24 2012 (5085FCCC)
lvuvc64.sys                 Tue Oct 23 07:42:08 2012 (5085FCF8)
HECIx64.sys                 Tue Dec 18 01:02:21 2012 (50CF7345)
[COLOR=#ff0000][B][U]athw8x.sys                  Thu Jan 17 14:45:39 2013 (50F7C13B)[/U][/B][/COLOR]
intelppm.sys                Thu Aug 22 14:16:35 2013 (5215CFEB)
dump_storahci.sys           Thu Aug 22 17:10:39 2013 (5215F8B7)
atikmpag.sys                Sat Aug 31 04:02:32 2013 (52211D80)
atikmdag.sys                Sat Aug 31 05:32:50 2013 (522132AA)
AMDACPKSL.SYS               Wed Mar 12 05:19:44 2014 (531FA118)
AtihdWB6.sys                Wed Mar 12 05:20:02 2014 (531FA12A)
btfilter.sys                Fri Apr 25 08:31:52 2014 (5359D020)
Rt630x64.sys                Tue Jun 17 17:26:46 2014 (53A02CFE)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Aug 26 07:42:20.738 2014 (UTC + 5:30)**************************
mbam.sys                    Wed Oct 30 21:41:45 2013 (52712FC1)
http://www.carrona.org/drivers/driver.php?id=lvbflt64.sys
http://www.carrona.org/drivers/driver.php?id=lvrs64.sys
http://www.carrona.org/drivers/driver.php?id=lvuvc64.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=athw8x.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=AMDACPKSL.SYS
http://www.carrona.org/drivers/driver.php?id=AtihdWB6.sys
http://www.carrona.org/drivers/driver.php?id=btfilter.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys




According to the dump files, your Atheros Wireless LAN Driver is blamed and caused the Driver Verifier to Bugcheck. Please disable the Driver Verifier as of now till we troubleshoot this issue.
Do you get the BSOD if you disable your Wireless and do not connect to it?

Please goto this **LINK** and you would find the Driver for your model. Firstly, download the driver. Once you are done downloading, goto "Device Manager" and under the Network Adapters dropdown, you would see your Wireless Network Card. Right click on that and then click on Uninstall.

Once this is done, you would lose the ability to connect to the Internet. Make sure you DO NOT restart the system. Now, install the driver package and then restart your PC.

Let me know how it goes ^_^.
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
Posts
44
#11
Hello Blueelvis,

So far today I've had no BSOD...

I've updated my Dell Wireless 1703 device and disabled it. I was going to run the computer a few days before enabling the wifi again.

What do you think is the best direction from here?


Thanks for all the help so far btw! :)
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell XPS
    CPU
    Intel Core i5-4430 CPU @3.00GHz
    Memory
    12GB
    Graphics Card(s)
    1GB ATI Radeon HD 7570 Graphics
    Browser
    Internet Explorer and Google Chrome

blueelvis

OMG Debugger!
VIP Member
Pro User
India

Posts
2,097
#12
Hello Blueelvis,

So far today I've had no BSOD...

I've updated my Dell Wireless 1703 device and disabled it. I was going to run the computer a few days before enabling the wifi again.

What do you think is the best direction from here?


Thanks for all the help so far btw! :)
Glad to hear that you are now BSOD free. You could test for some time for BSOD's with the Wifi disabled and once you are sure, enable it and see since you have already updated the Wireless Drivers.

In case of further problem please do not hesitate to post back ^_^.
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!

CaddyQuinn

New Member
Posts
44
#13
Hey BlueElvis,

Unfortunately I'm back. I didn't have any blue screens for a long while. Even ran heaven benchmark program a few times with the new AMD driver update installed. Also, played some computer games and every thing was going fine. This morning I was playing Fable for about an hour or so and it crashed. Here's the file dump!
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell XPS
    CPU
    Intel Core i5-4430 CPU @3.00GHz
    Memory
    12GB
    Graphics Card(s)
    1GB ATI Radeon HD 7570 Graphics
    Browser
    Internet Explorer and Google Chrome

blueelvis

OMG Debugger!
VIP Member
Pro User
India

Posts
2,097
#14
Hey BlueElvis,

Unfortunately I'm back. I didn't have any blue screens for a long while. Even ran heaven benchmark program a few times with the new AMD driver update installed. Also, played some computer games and every thing was going fine. This morning I was playing Fable for about an hour or so and it crashed. Here's the file dump!
Hi Caddyquinn ^_^,

I am sorry to hear that the BSOD returned :(
Below has been provided an analysis of the latest dump file :-
Code:
0: kd> rLast set context:
rax=0000000000000002 rbx=0000000000000000 rcx=ffffe0004c66c000
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff8007e847268 rsp=fffff80206446ac0 rbp=fffff80206446b68
 r8=0000000000000000  r9=0000000000000006 r10=0000000000000000
r11=fffff8007e9cca97 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na pe nc
cs=0010  ss=0018  ds=0000  es=0000  fs=0000  gs=0000             efl=00210282
[U][B]atikmdag+0x24268[/B][/U]:
fffff800`7e847268 4c8b08          mov     r9,qword ptr [rax] ds:00000000`00000002=????????????????
According to the Context Record, the mov instruction was given to move the contentsof rax to r9 and that is when the bugcheck happened.

Now, according to it, the "atikmdag.sys" was blamed which is the ATI Driver for your GPU.
Code:
0: kd> lmvm atikmdag
start             end                 module name
fffff800`7e823000 fffff800`7f46a000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
[B][U]    Timestamp:        Sat Aug 31 05:32:50 2013 (522132AA)[/U][/B]
    CheckSum:         00BF596C
    ImageSize:        00C47000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
As it appears from the Dump file, the date of the ATI Driver is an year old. There is an updated version of the ATI Driver over Dell's Website which is dated in the year 2014. I would suggest you to install it. The link to it could be found over here :-

AMD Graphics HD7570/HD7470 Driver Driver Details | Dell US


Let me know how it goes ^_^
 

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CaddyQuinn

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Posts
44
#15
hello blueelvis,

I unistalled and reinstalled from the link you gave me. However the date did not change for my driver. The information remained the same. I believe I already had the correct and up to date AMD driver. I will keep you updated on whether or not the BSOD keep happening.

Any other ideas in the meantime? Thanks!
 

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CaddyQuinn

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#16
Had another BSOD from a different driver this time...


This is getting frustrating...
 

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blueelvis

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#17
Hi CaddyQuinn ^_^,

I apologize for the delayed response. I just forgot this thread <_<
Anyways, your latest dump files again blame the ATI Driver. Below has been provided an analysis :-
Code:
0: kd> kbRetAddr           : Args to Child                                                           : Call Site
fffff803`d8b7bae9 : 00000000`0000000a 00000000`011b075d 00000000`00000008 00000000`00000001 : nt!KeBugCheckEx
fffff803`d8b7a33a : 00000000`00000001 00000000`0006b0f6 fffff803`d8d02100 fffff803`da446660 : nt!KiBugCheckDispatch+0x69
fffff801`e5616800 : 00000000`000656f5 fffff803`da446840 ffffe000`f93cea50 00000000`00000000 : nt!KiPageFault+0x23a
fffff801`e56163c2 : 00000000`000656f7 fffff803`d8ad3449 fffff803`00000001 ffff839d`00000000 : [COLOR=#ff0000][U]dxgmms1!VidSchiProcessIsrCompletedPacket+0x150[/U][/COLOR]
fffff801`e561622a : ffffe000`000656f7 00000000`00000000 00000000`000656f7 00000000`011b075d : dxgmms1!VidSchDdiNotifyInterruptWorker+0x162
fffff801`e5686a9e : ffffe000`f93c7040 fffff803`da446a60 00000000`00000000 fffff801`e990a730 : dxgmms1!VidSchDdiNotifyInterrupt+0x7a
fffff801`e5ca3e8f : 00000000`00000001 ffffe000`f9800df8 00000000`00000f06 00000000`00000000 : dxgkrnl!DxgNotifyInterruptCB+0x6e
00000000`00000001 : ffffe000`f9800df8 00000000`00000f06 00000000`00000000 00000000`000656f5 : atikmpag+0x43e8f
ffffe000`f9800df8 : 00000000`00000f06 00000000`00000000 00000000`000656f5 ffffe000`f5c2f000 : 0x1
00000000`00000f06 : 00000000`00000000 00000000`000656f5 ffffe000`f5c2f000 ffffe000`f5c22430 : 0xffffe000`f9800df8
00000000`00000000 : 00000000`000656f5 ffffe000`f5c2f000 ffffe000`f5c22430 fffff801`e99f602e : 0xf06
So according to the Callstack, the Direct X Video Scheduler Process caused the Page Fault which ultimately led to the Bugcheck. If we unassemble the function we get :-
Code:
0: kd> u dxgmms1!VidSchiProcessIsrCompletedPacket+0x150dxgmms1!VidSchiProcessIsrCompletedPacket+0x150:
fffff801`e5616800 461001          [B][U]adc[/U][/B]     byte ptr [[COLOR=#ff0000]rcx[/COLOR]],[COLOR=#008000]r8b[/COLOR]
fffff801`e5616803 0000            add     byte ptr [rax],al
fffff801`e5616805 00498b          add     byte ptr [rcx-75h],cl
fffff801`e5616808 45              ???
fffff801`e5616809 60              ???
fffff801`e561680a 498b8de8010000  mov     rcx,qword ptr [r13+1E8h]
fffff801`e5616811 48894518        mov     qword ptr [rbp+18h],rax
fffff801`e5616815 488b4010        mov     rax,qword ptr [rax+10h]
According to it, the bugcheck occurred when there was an instruction for adding with carry from the register R8 to RCX. Apparently, R8 contains 0000000000000001. Furthermore, the bugcheck happened during a write operation.

I would advise you to run the DDU again and then install the Latest driver from the ATI Website. If this does not help then you could try un-installing the driver again using DDU and then installing the Driver from Windows Update. The driver for your graphics card would be in the Optional Updates. Download it and then restart your system.

Furthermore, I would advise you to follow these Free Hardware Diagnostics over **HERE**.

Let me know how it goes ^_^.
 

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#18
Hello Blueelvis,

Appreciate your help... I tried your advice above and still received few more BSOD's while gaming. I'm afraid this may be a bigger issue than I can handle.
 

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blueelvis

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#19
Hello Blueelvis,

Appreciate your help... I tried your advice above and still received few more BSOD's while gaming. I'm afraid this may be a bigger issue than I can handle.
Did you try the Hardware Diagnostics I asked you to run?

What was the result of those?
 

My Computer

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    Memory
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    Intel HD 3000 B-)
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#20
Hello BlueElvis,

I have run the memtest before for 10 passes and returned 0 errors. I just ran the Furmark test for 25 minutes and it never went above 70 degrees C nor did it show signs of flickering or problems.


What I did change though was my cable to my monitor. I switched from a DVI cable that has been stored away for quite some time, to an HDMI cable with a DVI to HDMI adapter.

Have you heard of DVI cables or maybe even DVI ports on the Graphics card causing BSOD?

I played Fable again (which I use to see if I get BSOD) and I didn't get a single crash while playing. (around an hour).

I will keep an eye on it and if all goes well, I may be able to say it was a bad DVI cable or port.

Thanks for all the help BlueElvis
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell XPS
    CPU
    Intel Core i5-4430 CPU @3.00GHz
    Memory
    12GB
    Graphics Card(s)
    1GB ATI Radeon HD 7570 Graphics
    Browser
    Internet Explorer and Google Chrome

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