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BSOD due to ntoskrnl.exe (it's back again)


Posts
60
#61
Another BSOD today after I uninstalled Avast.
 

Attachments

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz
    Motherboard
    Alienware 0PGRP5
    Memory
    16GB
    Graphics Card(s)
    (1) NVIDIA GeForce GTX 760 Ti OEM (2) Intel(R) HD Graphics 4600
    Sound Card
    (1) Realtek High Definition Audio (2) NVIDIA High Definition Audio (3) Intel(R) Display Audio
    Monitor(s) Displays
    Acer R240HY (two of them)
    Screen Resolution
    1920 x 1080
    Hard Drives
    WDC WD10EZEX-75M2NA0
    Keyboard
    Corsair K70 RGB RAPIDFIRE
    Mouse
    Corsair SABRE RGB
    Browser
    Mozilla Firefox
    Antivirus
    Windows Defender
    Other Info
    Printer: HP 1350

zbook

VIP Member
VIP Member
Member
Posts
21
#62
1) The BIOS: BIOS Version/Date Alienware A10, 7/13/2015
2) See if upgrading the BIOS improves stability: BIOS: A10 > A12

3) Open file explorer > this PC > C: > in the right upper corner search for C:\windows\memory.dmp
4) If the memory.dmp file is < 2 GB then zip > post one drive or drop box share link into the thread

5) For any BSOD look as soon as possible for the memory dump > zip > post a one drive or drop box share link

6) List all of the antivirus/firewall software in use on the computer (always on and manual)

7) Run the Dell full diagnostic tests: Support for Alienware X51 R2 | Diagnostics | Dell US
(report the test results into the thread)

8) Open administrative command prompt and type or copy and paste:
9) sfc /scannow
10) dism /online /cleanup-image /restorehealth
11) chkdsk /scan
12) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

13) To ensure that there are no improper bios settings please reset the bios.
14) Sometimes there can be failure to boot after resetting the bios.

15) Backup the computer files to another drive or to the cloud.

16) Make a backup image using Macrium:
Macrium Software | Macrium Reflect Free:
Macrium Software | Macrium Reflect Free

17) And please create a brand new restore point.

How to Clear Your Computers CMOS to Reset BIOS Settings:
How to Clear Your Computer’s CMOS to Reset BIOS Settings
3 Ways to Reset Your BIOS - wikiHow:
How to Reset Your BIOS
 

My Computer

System One

  • OS
    windows 10 professional Version 10.0.17134 Build 17134
    Computer type
    Laptop
    System Manufacturer/Model
    HP zbook G2
    CPU
    Processor Intel(R) Core(TM) i7-4810MQ CPU @ 2.80GHz, 2801 Mhz, 4 Core(s), 8 Logical Processor(s)
    Motherboard
    HP KBC Version 03.12
    Memory
    32GB
    Graphics Card(s)
    NVIDIA Quadro K4100M
    Browser
    edge
    Antivirus
    windows defender
Posts
60
#63
1) The BIOS: BIOS Version/Date Alienware A10, 7/13/2015
2) See if upgrading the BIOS improves stability: BIOS: A10 > A12
---Should I upgrade to A12 you mean?

3) Open file explorer > this PC > C: > in the right upper corner search for C:\windows\memory.dmp
4) If the memory.dmp file is < 2 GB then zip > post one drive or drop box share link into the thread
---I did this, but it won't let me open it nor find the folder so that I can find out how big the most recent file is.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz
    Motherboard
    Alienware 0PGRP5
    Memory
    16GB
    Graphics Card(s)
    (1) NVIDIA GeForce GTX 760 Ti OEM (2) Intel(R) HD Graphics 4600
    Sound Card
    (1) Realtek High Definition Audio (2) NVIDIA High Definition Audio (3) Intel(R) Display Audio
    Monitor(s) Displays
    Acer R240HY (two of them)
    Screen Resolution
    1920 x 1080
    Hard Drives
    WDC WD10EZEX-75M2NA0
    Keyboard
    Corsair K70 RGB RAPIDFIRE
    Mouse
    Corsair SABRE RGB
    Browser
    Mozilla Firefox
    Antivirus
    Windows Defender
    Other Info
    Printer: HP 1350

zbook

VIP Member
VIP Member
Member
Posts
21
#64
Download and install Everything: voidtools
Use this software and search for memory.dmp
See if you can zip the file > post a one drive or drop box share link
 

My Computer

System One

  • OS
    windows 10 professional Version 10.0.17134 Build 17134
    Computer type
    Laptop
    System Manufacturer/Model
    HP zbook G2
    CPU
    Processor Intel(R) Core(TM) i7-4810MQ CPU @ 2.80GHz, 2801 Mhz, 4 Core(s), 8 Logical Processor(s)
    Motherboard
    HP KBC Version 03.12
    Memory
    32GB
    Graphics Card(s)
    NVIDIA Quadro K4100M
    Browser
    edge
    Antivirus
    windows defender

zbook

VIP Member
VIP Member
Member
Posts
21
#65
1) Download and install Everything: voidtools
2) Use this software and search for memory.dmp
3) See if you can zip the file > post a one drive or drop box share link

4) Update the specs in the "My Computer" section:

System Specs - Fill in at Ten Forums
In the left corner below in your post you find 'My System Specs'.
After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
System Info - See Your System Specs - Windows 7 Help Forums

Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)
 

My Computer

System One

  • OS
    windows 10 professional Version 10.0.17134 Build 17134
    Computer type
    Laptop
    System Manufacturer/Model
    HP zbook G2
    CPU
    Processor Intel(R) Core(TM) i7-4810MQ CPU @ 2.80GHz, 2801 Mhz, 4 Core(s), 8 Logical Processor(s)
    Motherboard
    HP KBC Version 03.12
    Memory
    32GB
    Graphics Card(s)
    NVIDIA Quadro K4100M
    Browser
    edge
    Antivirus
    windows defender

zbook

VIP Member
VIP Member
Member
Posts
21
#66

My Computer

System One

  • OS
    windows 10 professional Version 10.0.17134 Build 17134
    Computer type
    Laptop
    System Manufacturer/Model
    HP zbook G2
    CPU
    Processor Intel(R) Core(TM) i7-4810MQ CPU @ 2.80GHz, 2801 Mhz, 4 Core(s), 8 Logical Processor(s)
    Motherboard
    HP KBC Version 03.12
    Memory
    32GB
    Graphics Card(s)
    NVIDIA Quadro K4100M
    Browser
    edge
    Antivirus
    windows defender

philc43

New Member
Posts
8
#67
@zbook what made you think Avast was still installed?

@toucan8 Given the history of all the times you have tried Driver Verifier with @axe0 I am not going to suggest that again. I did notice that the OP has wondered if Corsair might be involved. It is interesting that the last two crashes have both had the Corsair process icue.exe running. Is there anyway you can disable this (Corsair Utility Engine) and test?
 
Last edited:

My Computer

System One

  • OS
    W10 Pro 64bit
    Computer type
    PC/Desktop

zbook

VIP Member
VIP Member
Member
Posts
21
#68
@philc43
On the latest dump the command lmtsmn displayed multiple Avast drivers as loaded.
How they still appear there is unclear.
 

My Computer

System One

  • OS
    windows 10 professional Version 10.0.17134 Build 17134
    Computer type
    Laptop
    System Manufacturer/Model
    HP zbook G2
    CPU
    Processor Intel(R) Core(TM) i7-4810MQ CPU @ 2.80GHz, 2801 Mhz, 4 Core(s), 8 Logical Processor(s)
    Motherboard
    HP KBC Version 03.12
    Memory
    32GB
    Graphics Card(s)
    NVIDIA Quadro K4100M
    Browser
    edge
    Antivirus
    windows defender

zbook

VIP Member
VIP Member
Member
Posts
21
#69
Code:
0: kd> lmtsmn
start             end                 module name
fffff800`1c200000 fffff800`1c288000   ACPI     ACPI.sys     Sat Feb 10 08:02:05 2018 (5A7F177D)
fffff800`1c3d3000 fffff800`1c3eb000   acpiex   acpiex.sys   Thu Aug 22 04:37:47 2013 (5215F80B)
fffff800`1dee2000 fffff800`1df72000   afd      afd.sys      Wed Jan 10 06:48:05 2018 (5A5627A5)
fffff800`1e06b000 fffff800`1e084000   ahcache  ahcache.sys  Thu Mar 19 18:56:10 2015 (550B7E3A)
fffff800`1e017000 fffff800`1e06b000   aswArPot aswArPot.sys Tue Jun 12 00:27:49 2018 (5B1F75F5)
fffff800`1c09d000 fffff800`1c0d6000   aswbidsdrivera aswbidsdrivera.sys Sun Jun 10 14:48:37 2018 (5B1D9CB5)
fffff800`1c5ba000 fffff800`1c5e9000   aswbidsha aswbidsha.sys Sun Jun 10 14:49:06 2018 (5B1D9CD2)
fffff800`1c698000 fffff800`1c6e8000   aswbloga aswbloga.sys Sun Jun 10 14:49:08 2018 (5B1D9CD4)
fffff800`1cfee000 fffff800`1cffc000   aswbuniva aswbuniva.sys Sun Jun 10 14:49:02 2018 (5B1D9CCE)
fffff800`1d672000 fffff800`1d6ab000   aswHdsKe aswHdsKe.sys Tue Jun 12 00:31:55 2018 (5B1F76EB)
fffff800`20a64000 fffff800`20a8f000   aswMonFlt aswMonFlt.sys Tue Jun 12 00:27:49 2018 (5B1F75F5)
fffff800`1da00000 fffff800`1da1a000   aswRdr2  aswRdr2.sys  Tue Jun 12 00:28:44 2018 (5B1F762C)
fffff800`1d36f000 fffff800`1d383000   aswRvrt  aswRvrt.sys  Tue Jun 12 00:28:26 2018 (5B1F761A)
fffff800`1da22000 fffff800`1db1a000   aswSnx   aswSnx.sys   Tue Jun 12 00:29:15 2018 (5B1F764B)
fffff800`1d600000 fffff800`1d672000   aswSP    aswSP.sys    Thu Jul 12 10:03:54 2018 (5B4789FA)
fffff800`1d314000 fffff800`1d36f000   aswVmm   aswVmm.sys   Tue Jun 12 00:28:30 2018 (5B1F761E)
fffff960`00b2f000 fffff960`00b8f000   ATMFD    ATMFD.DLL    Thu Dec 14 02:21:36 2017 (5A3250B0)
fffff800`1ddd7000 fffff800`1dde9000   BasicDisplay BasicDisplay.sys Thu Aug 22 04:39:31 2013 (5215F873)
fffff800`1db79000 fffff800`1db86000   BasicRender BasicRender.sys Wed Nov  8 07:55:00 2017 (5A0328D4)
 

My Computer

System One

  • OS
    windows 10 professional Version 10.0.17134 Build 17134
    Computer type
    Laptop
    System Manufacturer/Model
    HP zbook G2
    CPU
    Processor Intel(R) Core(TM) i7-4810MQ CPU @ 2.80GHz, 2801 Mhz, 4 Core(s), 8 Logical Processor(s)
    Motherboard
    HP KBC Version 03.12
    Memory
    32GB
    Graphics Card(s)
    NVIDIA Quadro K4100M
    Browser
    edge
    Antivirus
    windows defender

philc43

New Member
Posts
8
#70
@philc43
On the latest dump the command lmtsmn displayed multiple Avast drivers as loaded.
How they still appear there is unclear.
Yes, it is odd because they do not appear in the drivers.txt file. I wonder if there are some registry entries and some directories elsewhere where they are being loaded from? Perhaps you should try to find them?
 

My Computer

System One

  • OS
    W10 Pro 64bit
    Computer type
    PC/Desktop

zbook

VIP Member
VIP Member
Member
Posts
21
#71
On many occasions the drivers.txt may not display the antivirus drivers.
This may be an additional layer or protection or remain an unknown?
 

My Computer

System One

  • OS
    windows 10 professional Version 10.0.17134 Build 17134
    Computer type
    Laptop
    System Manufacturer/Model
    HP zbook G2
    CPU
    Processor Intel(R) Core(TM) i7-4810MQ CPU @ 2.80GHz, 2801 Mhz, 4 Core(s), 8 Logical Processor(s)
    Motherboard
    HP KBC Version 03.12
    Memory
    32GB
    Graphics Card(s)
    NVIDIA Quadro K4100M
    Browser
    edge
    Antivirus
    windows defender

philc43

New Member
Posts
8
#72
On many occasions the drivers.txt may not display the antivirus drivers.
This may be an additional layer or protection or remain an unknown?
In the earlier logfiles the Avast drivers were showing up in drivers.txt. Can't explain it at the moment unless the OP did not restart after removing the Avast program? But that can't be right because there was a crash so the system must have rebooted.
 

My Computer

System One

  • OS
    W10 Pro 64bit
    Computer type
    PC/Desktop

axe0

BSOD Kernel Dump Analyst
VIP Member
Pro User
Posts
2,436
#73
Unless avast was removed with the removal tool, there are remnants left as avast is known for its improper removal with the default uninstall process.
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
Posts
60
#74
@axe0 is correct, I used the normal uninstaller and not the Avast specific uninstaller that @zbook linked me to. I used Avast's in safemode and uninstalled here. Here's another BSOD dump. I downloaded voidtools but it still won't let me open the memory dump to send it zipped. It's trying to open it through wordpad even with the program. Is there another way of doing it?
 

Attachments

Last edited:

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz
    Motherboard
    Alienware 0PGRP5
    Memory
    16GB
    Graphics Card(s)
    (1) NVIDIA GeForce GTX 760 Ti OEM (2) Intel(R) HD Graphics 4600
    Sound Card
    (1) Realtek High Definition Audio (2) NVIDIA High Definition Audio (3) Intel(R) Display Audio
    Monitor(s) Displays
    Acer R240HY (two of them)
    Screen Resolution
    1920 x 1080
    Hard Drives
    WDC WD10EZEX-75M2NA0
    Keyboard
    Corsair K70 RGB RAPIDFIRE
    Mouse
    Corsair SABRE RGB
    Browser
    Mozilla Firefox
    Antivirus
    Windows Defender
    Other Info
    Printer: HP 1350
Posts
60
#75
@zbook what made you think Avast was still installed?

@toucan8 Given the history of all the times you have tried Driver Verifier with @axe0 I am not going to suggest that again. I did notice that the OP has wondered if Corsair might be involved. It is interesting that the last two crashes have both had the Corsair process icue.exe running. Is there anyway you can disable this (Corsair Utility Engine) and test?
40% of the time when I turn on the computer, I hear the sound when something is disconnected. Definitely hear it more when I had the BSODs happening these past couple weeks. My keyboard or mouse usually don't display the colors they should or they sometimes don't work and I have to unplug/plug in the USB. That's why I always thought it might be a CORSAIR issue but I could never narrow it down.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz
    Motherboard
    Alienware 0PGRP5
    Memory
    16GB
    Graphics Card(s)
    (1) NVIDIA GeForce GTX 760 Ti OEM (2) Intel(R) HD Graphics 4600
    Sound Card
    (1) Realtek High Definition Audio (2) NVIDIA High Definition Audio (3) Intel(R) Display Audio
    Monitor(s) Displays
    Acer R240HY (two of them)
    Screen Resolution
    1920 x 1080
    Hard Drives
    WDC WD10EZEX-75M2NA0
    Keyboard
    Corsair K70 RGB RAPIDFIRE
    Mouse
    Corsair SABRE RGB
    Browser
    Mozilla Firefox
    Antivirus
    Windows Defender
    Other Info
    Printer: HP 1350

zbook

VIP Member
VIP Member
Member
Posts
21
#76
Please update the progress with the steps in post #62

Read this link on how to perform a repair install or an in place upgrade install Windows 8
Download Windows 8.1 Disc Image (ISO File)

A repair install may fix underlying problems.
Another option is to create a backup image or clone followed by a clean install.
 

My Computer

System One

  • OS
    windows 10 professional Version 10.0.17134 Build 17134
    Computer type
    Laptop
    System Manufacturer/Model
    HP zbook G2
    CPU
    Processor Intel(R) Core(TM) i7-4810MQ CPU @ 2.80GHz, 2801 Mhz, 4 Core(s), 8 Logical Processor(s)
    Motherboard
    HP KBC Version 03.12
    Memory
    32GB
    Graphics Card(s)
    NVIDIA Quadro K4100M
    Browser
    edge
    Antivirus
    windows defender

zbook

VIP Member
VIP Member
Member
Posts
21
#77

My Computer

System One

  • OS
    windows 10 professional Version 10.0.17134 Build 17134
    Computer type
    Laptop
    System Manufacturer/Model
    HP zbook G2
    CPU
    Processor Intel(R) Core(TM) i7-4810MQ CPU @ 2.80GHz, 2801 Mhz, 4 Core(s), 8 Logical Processor(s)
    Motherboard
    HP KBC Version 03.12
    Memory
    32GB
    Graphics Card(s)
    NVIDIA Quadro K4100M
    Browser
    edge
    Antivirus
    windows defender
Posts
60
#78
Please update the progress with the steps in post #62

Read this link on how to perform a repair install or an in place upgrade install Windows 8
Download Windows 8.1 Disc Image (ISO File)

A repair install may fix underlying problems.
Another option is to create a backup image or clone followed by a clean install.
Trying to do the things from post #62, but it's difficult when my computer keeps crashing before I can get a window open. It just crashed 3 times in a row, so I'm posting this really quickly before it does again and I'll go down the list from the previous post.
 

Attachments

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz
    Motherboard
    Alienware 0PGRP5
    Memory
    16GB
    Graphics Card(s)
    (1) NVIDIA GeForce GTX 760 Ti OEM (2) Intel(R) HD Graphics 4600
    Sound Card
    (1) Realtek High Definition Audio (2) NVIDIA High Definition Audio (3) Intel(R) Display Audio
    Monitor(s) Displays
    Acer R240HY (two of them)
    Screen Resolution
    1920 x 1080
    Hard Drives
    WDC WD10EZEX-75M2NA0
    Keyboard
    Corsair K70 RGB RAPIDFIRE
    Mouse
    Corsair SABRE RGB
    Browser
    Mozilla Firefox
    Antivirus
    Windows Defender
    Other Info
    Printer: HP 1350
Posts
60
#79
Memory

Your memory module appears to be working correctly. However, this diagnostic cannot detect some memory failures. If you suspect something is wrong with your memory module, running a memory stress test can uncover issues that are not easily detected Run memory stress test.
Note: Depending on your device’s memory quantity, this test may take 1-2 hours to complete.
Read how to troubleshoot memory issues in Notebooks and Desktops.

HardDrive

The hard drive(s) in your system are in operational condition. In many cases, applications running on your computer cause performance issues.
If you have anti-virus or anti-malware software, consider scanning your system to determine if you have an active infection.

VideoCard

Your device passes all diagnostics. In some cases, video performance issues can be caused by outdated software or drivers.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz
    Motherboard
    Alienware 0PGRP5
    Memory
    16GB
    Graphics Card(s)
    (1) NVIDIA GeForce GTX 760 Ti OEM (2) Intel(R) HD Graphics 4600
    Sound Card
    (1) Realtek High Definition Audio (2) NVIDIA High Definition Audio (3) Intel(R) Display Audio
    Monitor(s) Displays
    Acer R240HY (two of them)
    Screen Resolution
    1920 x 1080
    Hard Drives
    WDC WD10EZEX-75M2NA0
    Keyboard
    Corsair K70 RGB RAPIDFIRE
    Mouse
    Corsair SABRE RGB
    Browser
    Mozilla Firefox
    Antivirus
    Windows Defender
    Other Info
    Printer: HP 1350
Posts
60
#80
from sfc /scannow CBS_log_8.7.2018
 

Attachments

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz
    Motherboard
    Alienware 0PGRP5
    Memory
    16GB
    Graphics Card(s)
    (1) NVIDIA GeForce GTX 760 Ti OEM (2) Intel(R) HD Graphics 4600
    Sound Card
    (1) Realtek High Definition Audio (2) NVIDIA High Definition Audio (3) Intel(R) Display Audio
    Monitor(s) Displays
    Acer R240HY (two of them)
    Screen Resolution
    1920 x 1080
    Hard Drives
    WDC WD10EZEX-75M2NA0
    Keyboard
    Corsair K70 RGB RAPIDFIRE
    Mouse
    Corsair SABRE RGB
    Browser
    Mozilla Firefox
    Antivirus
    Windows Defender
    Other Info
    Printer: HP 1350

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