BSOD due to ntoskrnl.exe (it's back again)
- Thread starter toucan8
- Start date
1) The BIOS: BIOS Version/Date Alienware A10, 7/13/2015
2) See if upgrading the BIOS improves stability: BIOS: A10 > A12
3) Open file explorer > this PC > C: > in the right upper corner search for C:\windows\memory.dmp
4) If the memory.dmp file is < 2 GB then zip > post one drive or drop box share link into the thread
5) For any BSOD look as soon as possible for the memory dump > zip > post a one drive or drop box share link
6) List all of the antivirus/firewall software in use on the computer (always on and manual)
7) Run the Dell full diagnostic tests: Support for Alienware X51 R2 | Diagnostics | Dell US
(report the test results into the thread)
8) Open administrative command prompt and type or copy and paste:
9) sfc /scannow
10) dism /online /cleanup-image /restorehealth
11) chkdsk /scan
12) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
13) To ensure that there are no improper bios settings please reset the bios.
14) Sometimes there can be failure to boot after resetting the bios.
15) Backup the computer files to another drive or to the cloud.
16) Make a backup image using Macrium:
Macrium Software | Macrium Reflect Free:
Macrium Software | Macrium Reflect Free
17) And please create a brand new restore point.
How to Clear Your Computers CMOS to Reset BIOS Settings:
How to Clear Your Computer’s CMOS to Reset BIOS Settings
3 Ways to Reset Your BIOS - wikiHow:
How to Reset Your BIOS
2) See if upgrading the BIOS improves stability: BIOS: A10 > A12
3) Open file explorer > this PC > C: > in the right upper corner search for C:\windows\memory.dmp
4) If the memory.dmp file is < 2 GB then zip > post one drive or drop box share link into the thread
5) For any BSOD look as soon as possible for the memory dump > zip > post a one drive or drop box share link
6) List all of the antivirus/firewall software in use on the computer (always on and manual)
7) Run the Dell full diagnostic tests: Support for Alienware X51 R2 | Diagnostics | Dell US
(report the test results into the thread)
8) Open administrative command prompt and type or copy and paste:
9) sfc /scannow
10) dism /online /cleanup-image /restorehealth
11) chkdsk /scan
12) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
13) To ensure that there are no improper bios settings please reset the bios.
14) Sometimes there can be failure to boot after resetting the bios.
15) Backup the computer files to another drive or to the cloud.
16) Make a backup image using Macrium:
Macrium Software | Macrium Reflect Free:
Macrium Software | Macrium Reflect Free
17) And please create a brand new restore point.
How to Clear Your Computers CMOS to Reset BIOS Settings:
How to Clear Your Computer’s CMOS to Reset BIOS Settings
3 Ways to Reset Your BIOS - wikiHow:
How to Reset Your BIOS
1) Download and install Everything: voidtools
2) Use this software and search for memory.dmp
3) See if you can zip the file > post a one drive or drop box share link
4) Update the specs in the "My Computer" section:
System Specs - Fill in at Ten Forums
In the left corner below in your post you find 'My System Specs'.
After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
System Info - See Your System Specs - Windows 7 Help Forums
Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)
2) Use this software and search for memory.dmp
3) See if you can zip the file > post a one drive or drop box share link
4) Update the specs in the "My Computer" section:
System Specs - Fill in at Ten Forums
In the left corner below in your post you find 'My System Specs'.
After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
System Info - See Your System Specs - Windows 7 Help Forums
Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)
The latest crash: Sat Aug 4 15:42:28.237 2018 (UTC - 5:00)
displayed that Avast drivers may still be installed.
Please run the applicable Avast uninstall tool:
Avast Uninstall Utility | Download aswClear for Avast Removal
Using the Uninstall Utility for Avast Antivirus | Official Avast Support
displayed that Avast drivers may still be installed.
Please run the applicable Avast uninstall tool:
Avast Uninstall Utility | Download aswClear for Avast Removal
Using the Uninstall Utility for Avast Antivirus | Official Avast Support
@zbook what made you think Avast was still installed?
@toucan8 Given the history of all the times you have tried Driver Verifier with @axe0 I am not going to suggest that again. I did notice that the OP has wondered if Corsair might be involved. It is interesting that the last two crashes have both had the Corsair process icue.exe running. Is there anyway you can disable this (Corsair Utility Engine) and test?
@toucan8 Given the history of all the times you have tried Driver Verifier with @axe0 I am not going to suggest that again. I did notice that the OP has wondered if Corsair might be involved. It is interesting that the last two crashes have both had the Corsair process icue.exe running. Is there anyway you can disable this (Corsair Utility Engine) and test?
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Code:
0: kd> lmtsmn
start end module name
fffff800`1c200000 fffff800`1c288000 ACPI ACPI.sys Sat Feb 10 08:02:05 2018 (5A7F177D)
fffff800`1c3d3000 fffff800`1c3eb000 acpiex acpiex.sys Thu Aug 22 04:37:47 2013 (5215F80B)
fffff800`1dee2000 fffff800`1df72000 afd afd.sys Wed Jan 10 06:48:05 2018 (5A5627A5)
fffff800`1e06b000 fffff800`1e084000 ahcache ahcache.sys Thu Mar 19 18:56:10 2015 (550B7E3A)
fffff800`1e017000 fffff800`1e06b000 aswArPot aswArPot.sys Tue Jun 12 00:27:49 2018 (5B1F75F5)
fffff800`1c09d000 fffff800`1c0d6000 aswbidsdrivera aswbidsdrivera.sys Sun Jun 10 14:48:37 2018 (5B1D9CB5)
fffff800`1c5ba000 fffff800`1c5e9000 aswbidsha aswbidsha.sys Sun Jun 10 14:49:06 2018 (5B1D9CD2)
fffff800`1c698000 fffff800`1c6e8000 aswbloga aswbloga.sys Sun Jun 10 14:49:08 2018 (5B1D9CD4)
fffff800`1cfee000 fffff800`1cffc000 aswbuniva aswbuniva.sys Sun Jun 10 14:49:02 2018 (5B1D9CCE)
fffff800`1d672000 fffff800`1d6ab000 aswHdsKe aswHdsKe.sys Tue Jun 12 00:31:55 2018 (5B1F76EB)
fffff800`20a64000 fffff800`20a8f000 aswMonFlt aswMonFlt.sys Tue Jun 12 00:27:49 2018 (5B1F75F5)
fffff800`1da00000 fffff800`1da1a000 aswRdr2 aswRdr2.sys Tue Jun 12 00:28:44 2018 (5B1F762C)
fffff800`1d36f000 fffff800`1d383000 aswRvrt aswRvrt.sys Tue Jun 12 00:28:26 2018 (5B1F761A)
fffff800`1da22000 fffff800`1db1a000 aswSnx aswSnx.sys Tue Jun 12 00:29:15 2018 (5B1F764B)
fffff800`1d600000 fffff800`1d672000 aswSP aswSP.sys Thu Jul 12 10:03:54 2018 (5B4789FA)
fffff800`1d314000 fffff800`1d36f000 aswVmm aswVmm.sys Tue Jun 12 00:28:30 2018 (5B1F761E)
fffff960`00b2f000 fffff960`00b8f000 ATMFD ATMFD.DLL Thu Dec 14 02:21:36 2017 (5A3250B0)
fffff800`1ddd7000 fffff800`1dde9000 BasicDisplay BasicDisplay.sys Thu Aug 22 04:39:31 2013 (5215F873)
fffff800`1db79000 fffff800`1db86000 BasicRender BasicRender.sys Wed Nov 8 07:55:00 2017 (5A0328D4)Yes, it is odd because they do not appear in the drivers.txt file. I wonder if there are some registry entries and some directories elsewhere where they are being loaded from? Perhaps you should try to find them?
In the earlier logfiles the Avast drivers were showing up in drivers.txt. Can't explain it at the moment unless the OP did not restart after removing the Avast program? But that can't be right because there was a crash so the system must have rebooted.
@axe0 is correct, I used the normal uninstaller and not the Avast specific uninstaller that @zbook linked me to. I used Avast's in safemode and uninstalled here. Here's another BSOD dump. I downloaded voidtools but it still won't let me open the memory dump to send it zipped. It's trying to open it through wordpad even with the program. Is there another way of doing it?
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40% of the time when I turn on the computer, I hear the sound when something is disconnected. Definitely hear it more when I had the BSODs happening these past couple weeks. My keyboard or mouse usually don't display the colors they should or they sometimes don't work and I have to unplug/plug in the USB. That's why I always thought it might be a CORSAIR issue but I could never narrow it down.
Please update the progress with the steps in post #62
Read this link on how to perform a repair install or an in place upgrade install Windows 8
Download Windows 8.1 Disc Image (ISO File)
A repair install may fix underlying problems.
Another option is to create a backup image or clone followed by a clean install.
Read this link on how to perform a repair install or an in place upgrade install Windows 8
Download Windows 8.1 Disc Image (ISO File)
A repair install may fix underlying problems.
Another option is to create a backup image or clone followed by a clean install.
Trying to do the things from post #62, but it's difficult when my computer keeps crashing before I can get a window open. It just crashed 3 times in a row, so I'm posting this really quickly before it does again and I'll go down the list from the previous post.
Memory
Your memory module appears to be working correctly. However, this diagnostic cannot detect some memory failures. If you suspect something is wrong with your memory module, running a memory stress test can uncover issues that are not easily detected Run memory stress test.
Note: Depending on your device’s memory quantity, this test may take 1-2 hours to complete.
Read how to troubleshoot memory issues in Notebooks and Desktops.
HardDrive
The hard drive(s) in your system are in operational condition. In many cases, applications running on your computer cause performance issues.
VideoCard
Your device passes all diagnostics. In some cases, video performance issues can be caused by outdated software or drivers.
Your memory module appears to be working correctly. However, this diagnostic cannot detect some memory failures. If you suspect something is wrong with your memory module, running a memory stress test can uncover issues that are not easily detected Run memory stress test.
Note: Depending on your device’s memory quantity, this test may take 1-2 hours to complete.
Read how to troubleshoot memory issues in Notebooks and Desktops.
HardDrive
The hard drive(s) in your system are in operational condition. In many cases, applications running on your computer cause performance issues.
- Consider running the following fixes for resolving slow performance issues.
- Consider reviewing this Dell Knowledge Base article on how to test if software on your system may be causing the issue.
- Please update BIOS.
VideoCard
Your device passes all diagnostics. In some cases, video performance issues can be caused by outdated software or drivers.
- Consider downloading the latest version of the driver from Dell’s Drivers and Downloads.
- Some common video and game issues can be resolved with the use of this Microsoft Fix it application for Windows video and game issues.
- If you are experiencing the issue in a single application, consider contacting the application vendor for assistance troubleshooting the issue.
- For tips on repairing common video issues for monitors or LCDs, consider reviewing this article from Dell’s Knowledge Base for Video Problems with Desktop Monitors and Laptop Screens.