BSOD due to ntoskrnl.exe (it's back again)

[axe0]

Who's dj khalid?

See if updating the BIOS improves the situation.

 

[toucan8]

Sorry, it was a bad joke. And update BIOS from Dell Download and Drivers or from where? Thanks axeo0!

 

[axe0]

From Dell.

 

[toucan8]

Lol, I had a BSOD today and I had another one right in the middle of typing this post up. No idea why it's happening now. View attachment PEGGY-Wed_11_29_2017_210620_88.zip

 

[axe0]

Diagnostics Test

HDD TEST

   Note

Please run HDTune first, in the order posted!

Run HDTune to

• check the health,
• scan for errors, no quick scan but full scan
• run a benchmark.

It may take some time, but please take the time you need to perform it properly.
When above is done please make screenshots of the following

• the health,
• the error scan,
• the benchmark incl. following
  • transfer rate,
  • access time,
  • burst rate,
  • cpu usage.

Run SeaTools DOS to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
Run the long test.

   Note

Do not run SeaTools on an SSD as the results will be invalid.

Make a photo of the result and post it.

Run chkdsk
Disk Check - Windows 7 Help Forums
Use option TWO with parameter /r
Upload the chkdsk log :ar: Check Disk (chkdsk) - Read Event Viewer Log - Windows 7 Help Forums

 

[toucan8]

I did 2 out of 3 (SeaTools DOS crashed during the Long Test - there was a green screen with weird symbols and a sound coming from the computer).

Here are the HDTune and chkdsk results. View attachment CHKDSKResults_2.12.2017.txt

 

[axe0]

Please follow the chkdsk instructions accordingly.

What kind of a sound came from the pc?

 

[toucan8]

It was a continuous loud beep when SeaTools turned green and random symbols popped up.

Attached is the correcft chkdsk (I put two files in case you can't read it from event viewer). Oh, and I also got another BSOD.

View attachment PEGGY-Mon_12_11_2017_192745_98.zip

 

[toucan8]

Hi. Any ideas as to what I can do further to find out what's causing the BSOD?

 

[axe0]

Sorry for the delay.

From this point I think you've had enough trouble and it's time to go for a clean install, after backing up personal files.

 

[toucan8]

Hi again. It's me. Since December 2017 I haven't used the computer much, but now that I'm back to using it more often the BSODs are back. I recently completed Windows Updates and also reinstalled the NVIDIA driver because it was giving me alerts that it crashed and was restored. For installing the NVIDIA drivers, I used the DDU installer you previously mentioned. Still getting the BSODs now. Here's the latest dump before the computer crashes again.

Any suggestions on what I can do?

 

[toucan8]

Had a couple more crashes today. No idea what's going on.

 

[axe0]

Hi toucan,

Sorry for the slight delay in response. I have been on vacation for almost a week now and will be for another 2 weeks. At the moment I have used most of my data for the month so I won't be able to assist the way I would like to, I also don't have the right resources to perform proper analysis due to limited data. I have attempted to load the recent dumps, but for some reason (I believe it's because they're trying to contact Microsoft servers to download files) it takes a long time.

If this issue needs to get resolved a.s.a.p. just let me know and I'll put in a request at 1 of the sister forums for assistance.

 

[toucan8]

Hi axe0,

For right now I'm able to deal with the BSOD, but if you think the other sister forums would be able to help that would be great. Not sure what condition the computer will be in 2 weeks, and then I'll be away.

 

[toucan8]

Another one, but I haven't seen this error before after all the BSODs I've experienced.

 

[philc43]

Hello toucan8,

I've popped over from one of the sister forums to see if I can help.

The two recent zip files you have uploaded are empty. Can you try again please. You will need to run the log collector again.

 

[toucan8]

Hi philc43,

I'm attaching another log that I ran/collected today. Never had them be empty before. Is it good now? I think I didn't run it as administrator before.

 

[toucan8]

Here's another crash from today.

 

[philc43]

A lot of your recent crashes have all involved drivers from Avast. Please uninstall Avast and use Windows Defender instead to see if it makes a difference.

 

[toucan8]

What is it with these antivirus softwares and causing crashes . Thanks for your help!! I'm going to give that a try.