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BSOD due to ntoskrnl.exe (it's back again)


axe0

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#41
Who's dj khalid?

See if updating the BIOS improves the situation.
 

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    Windows 10 Pro
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#42
Sorry, it was a bad joke. And update BIOS from Dell Download and Drivers or from where? Thanks axeo0!
 

My Computer

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  • OS
    Windows 8.1
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    Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz
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    Alienware 0PGRP5
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    Acer R240HY (two of them)
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axe0

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#43
From Dell.
 

My Computer

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    Windows 10 Pro
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    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
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    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
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    Built-in
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    Liyama ProLite XB2483HSU-B2
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    Corsair RM550x
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#44

My Computer

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  • OS
    Windows 8.1
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    PC/Desktop
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    Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz
    Motherboard
    Alienware 0PGRP5
    Memory
    16GB
    Graphics Card(s)
    (1) NVIDIA GeForce GTX 760 Ti OEM (2) Intel(R) HD Graphics 4600
    Sound Card
    (1) Realtek High Definition Audio (2) NVIDIA High Definition Audio (3) Intel(R) Display Audio
    Monitor(s) Displays
    Acer R240HY (two of them)
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    1920 x 1080
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axe0

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#45



Diagnostics Test
HDD TEST

Note   Note
Please run HDTune first, in the order posted!

Run HDTune to
  • check the health,
  • scan for errors, no quick scan but full scan
  • run a benchmark.
It may take some time, but please take the time you need to perform it properly.
When above is done please make screenshots of the following
  • the health,
  • the error scan,
  • the benchmark incl. following
    • transfer rate,
    • access time,
    • burst rate,
    • cpu usage.

Run SeaTools DOS to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
Run the long test.
Note   Note
Do not run SeaTools on an SSD as the results will be invalid.

Make a photo of the result and post it.

Run chkdsk
Disk Check - Windows 7 Help Forums
Use option TWO with parameter /r
Upload the chkdsk log :ar: Check Disk (chkdsk) - Read Event Viewer Log - Windows 7 Help Forums
 

My Computer

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  • OS
    Windows 10 Pro
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    Custom build
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    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
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    Fractal Design Define S
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    Cooler Master TX3 i
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#46
I did 2 out of 3 (SeaTools DOS crashed during the Long Test - there was a green screen with weird symbols and a sound coming from the computer).

Here are the HDTune and chkdsk results. View attachment CHKDSKResults_2.12.2017.txt

02-December-2017_00-26.png 02-December-2017_13-31.png 02-December-2017_13-39.png
 

My Computer

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  • OS
    Windows 8.1
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    PC/Desktop
    CPU
    Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz
    Motherboard
    Alienware 0PGRP5
    Memory
    16GB
    Graphics Card(s)
    (1) NVIDIA GeForce GTX 760 Ti OEM (2) Intel(R) HD Graphics 4600
    Sound Card
    (1) Realtek High Definition Audio (2) NVIDIA High Definition Audio (3) Intel(R) Display Audio
    Monitor(s) Displays
    Acer R240HY (two of them)
    Screen Resolution
    1920 x 1080
    Hard Drives
    WDC WD10EZEX-75M2NA0
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    Corsair K70 RGB RAPIDFIRE
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    Corsair SABRE RGB
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axe0

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#47
Please follow the chkdsk instructions accordingly.

What kind of a sound came from the pc?
 

My Computer

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  • OS
    Windows 10 Pro
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    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
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#48
It was a continuous loud beep when SeaTools turned green and random symbols popped up.

Attached is the correcft chkdsk (I put two files in case you can't read it from event viewer). Oh, and I also got another BSOD. winnit chkdsk log event viewer.png winnit chkdsk log.png

View attachment PEGGY-Mon_12_11_2017_192745_98.zip
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz
    Motherboard
    Alienware 0PGRP5
    Memory
    16GB
    Graphics Card(s)
    (1) NVIDIA GeForce GTX 760 Ti OEM (2) Intel(R) HD Graphics 4600
    Sound Card
    (1) Realtek High Definition Audio (2) NVIDIA High Definition Audio (3) Intel(R) Display Audio
    Monitor(s) Displays
    Acer R240HY (two of them)
    Screen Resolution
    1920 x 1080
    Hard Drives
    WDC WD10EZEX-75M2NA0
    Keyboard
    Corsair K70 RGB RAPIDFIRE
    Mouse
    Corsair SABRE RGB
    Browser
    Mozilla Firefox
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    Printer: HP 1350
Posts
60
#49
Hi. Any ideas as to what I can do further to find out what's causing the BSOD?
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz
    Motherboard
    Alienware 0PGRP5
    Memory
    16GB
    Graphics Card(s)
    (1) NVIDIA GeForce GTX 760 Ti OEM (2) Intel(R) HD Graphics 4600
    Sound Card
    (1) Realtek High Definition Audio (2) NVIDIA High Definition Audio (3) Intel(R) Display Audio
    Monitor(s) Displays
    Acer R240HY (two of them)
    Screen Resolution
    1920 x 1080
    Hard Drives
    WDC WD10EZEX-75M2NA0
    Keyboard
    Corsair K70 RGB RAPIDFIRE
    Mouse
    Corsair SABRE RGB
    Browser
    Mozilla Firefox
    Antivirus
    Windows Defender
    Other Info
    Printer: HP 1350

axe0

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#50
Sorry for the delay.

From this point I think you've had enough trouble and it's time to go for a clean install, after backing up personal files.
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
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    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
Posts
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#51
Hi again. It's me. Since December 2017 I haven't used the computer much, but now that I'm back to using it more often the BSODs are back. I recently completed Windows Updates and also reinstalled the NVIDIA driver because it was giving me alerts that it crashed and was restored. For installing the NVIDIA drivers, I used the DDU installer you previously mentioned. Still getting the BSODs now. Here's the latest dump before the computer crashes again.

Any suggestions on what I can do?
 

Attachments

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz
    Motherboard
    Alienware 0PGRP5
    Memory
    16GB
    Graphics Card(s)
    (1) NVIDIA GeForce GTX 760 Ti OEM (2) Intel(R) HD Graphics 4600
    Sound Card
    (1) Realtek High Definition Audio (2) NVIDIA High Definition Audio (3) Intel(R) Display Audio
    Monitor(s) Displays
    Acer R240HY (two of them)
    Screen Resolution
    1920 x 1080
    Hard Drives
    WDC WD10EZEX-75M2NA0
    Keyboard
    Corsair K70 RGB RAPIDFIRE
    Mouse
    Corsair SABRE RGB
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60
#52
Had a couple more crashes today. No idea what's going on.
 

Attachments

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz
    Motherboard
    Alienware 0PGRP5
    Memory
    16GB
    Graphics Card(s)
    (1) NVIDIA GeForce GTX 760 Ti OEM (2) Intel(R) HD Graphics 4600
    Sound Card
    (1) Realtek High Definition Audio (2) NVIDIA High Definition Audio (3) Intel(R) Display Audio
    Monitor(s) Displays
    Acer R240HY (two of them)
    Screen Resolution
    1920 x 1080
    Hard Drives
    WDC WD10EZEX-75M2NA0
    Keyboard
    Corsair K70 RGB RAPIDFIRE
    Mouse
    Corsair SABRE RGB
    Browser
    Mozilla Firefox
    Antivirus
    Windows Defender
    Other Info
    Printer: HP 1350

axe0

BSOD Kernel Dump Analyst
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#53
Hi toucan,

Sorry for the slight delay in response. I have been on vacation for almost a week now and will be for another 2 weeks. At the moment I have used most of my data for the month so I won't be able to assist the way I would like to, I also don't have the right resources to perform proper analysis due to limited data. I have attempted to load the recent dumps, but for some reason (I believe it's because they're trying to contact Microsoft servers to download files) it takes a long time.

If this issue needs to get resolved a.s.a.p. just let me know and I'll put in a request at 1 of the sister forums for assistance.
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
Posts
60
#54
Hi axe0,

For right now I'm able to deal with the BSOD, but if you think the other sister forums would be able to help that would be great. Not sure what condition the computer will be in 2 weeks, and then I'll be away.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz
    Motherboard
    Alienware 0PGRP5
    Memory
    16GB
    Graphics Card(s)
    (1) NVIDIA GeForce GTX 760 Ti OEM (2) Intel(R) HD Graphics 4600
    Sound Card
    (1) Realtek High Definition Audio (2) NVIDIA High Definition Audio (3) Intel(R) Display Audio
    Monitor(s) Displays
    Acer R240HY (two of them)
    Screen Resolution
    1920 x 1080
    Hard Drives
    WDC WD10EZEX-75M2NA0
    Keyboard
    Corsair K70 RGB RAPIDFIRE
    Mouse
    Corsair SABRE RGB
    Browser
    Mozilla Firefox
    Antivirus
    Windows Defender
    Other Info
    Printer: HP 1350
Posts
60
#55
Another one, but I haven't seen this error before after all the BSODs I've experienced.
 

Attachments

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz
    Motherboard
    Alienware 0PGRP5
    Memory
    16GB
    Graphics Card(s)
    (1) NVIDIA GeForce GTX 760 Ti OEM (2) Intel(R) HD Graphics 4600
    Sound Card
    (1) Realtek High Definition Audio (2) NVIDIA High Definition Audio (3) Intel(R) Display Audio
    Monitor(s) Displays
    Acer R240HY (two of them)
    Screen Resolution
    1920 x 1080
    Hard Drives
    WDC WD10EZEX-75M2NA0
    Keyboard
    Corsair K70 RGB RAPIDFIRE
    Mouse
    Corsair SABRE RGB
    Browser
    Mozilla Firefox
    Antivirus
    Windows Defender
    Other Info
    Printer: HP 1350

philc43

New Member
Posts
8
#56
Hello toucan8,

I've popped over from one of the sister forums to see if I can help.

The two recent zip files you have uploaded are empty. Can you try again please. You will need to run the log collector again.
 

My Computer

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  • OS
    W10 Pro 64bit
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    PC/Desktop
Posts
60
#57
Hi philc43,

I'm attaching another log that I ran/collected today. Never had them be empty before. Is it good now? I think I didn't run it as administrator before.
 

Attachments

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz
    Motherboard
    Alienware 0PGRP5
    Memory
    16GB
    Graphics Card(s)
    (1) NVIDIA GeForce GTX 760 Ti OEM (2) Intel(R) HD Graphics 4600
    Sound Card
    (1) Realtek High Definition Audio (2) NVIDIA High Definition Audio (3) Intel(R) Display Audio
    Monitor(s) Displays
    Acer R240HY (two of them)
    Screen Resolution
    1920 x 1080
    Hard Drives
    WDC WD10EZEX-75M2NA0
    Keyboard
    Corsair K70 RGB RAPIDFIRE
    Mouse
    Corsair SABRE RGB
    Browser
    Mozilla Firefox
    Antivirus
    Windows Defender
    Other Info
    Printer: HP 1350
Posts
60
#58
Here's another crash from today.
 

Attachments

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz
    Motherboard
    Alienware 0PGRP5
    Memory
    16GB
    Graphics Card(s)
    (1) NVIDIA GeForce GTX 760 Ti OEM (2) Intel(R) HD Graphics 4600
    Sound Card
    (1) Realtek High Definition Audio (2) NVIDIA High Definition Audio (3) Intel(R) Display Audio
    Monitor(s) Displays
    Acer R240HY (two of them)
    Screen Resolution
    1920 x 1080
    Hard Drives
    WDC WD10EZEX-75M2NA0
    Keyboard
    Corsair K70 RGB RAPIDFIRE
    Mouse
    Corsair SABRE RGB
    Browser
    Mozilla Firefox
    Antivirus
    Windows Defender
    Other Info
    Printer: HP 1350

philc43

New Member
Posts
8
#59
A lot of your recent crashes have all involved drivers from Avast. Please uninstall Avast and use Windows Defender instead to see if it makes a difference.
 

My Computer

System One

  • OS
    W10 Pro 64bit
    Computer type
    PC/Desktop
Posts
60
#60
What is it with these antivirus softwares and causing crashes o_O. Thanks for your help!! I'm going to give that a try.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz
    Motherboard
    Alienware 0PGRP5
    Memory
    16GB
    Graphics Card(s)
    (1) NVIDIA GeForce GTX 760 Ti OEM (2) Intel(R) HD Graphics 4600
    Sound Card
    (1) Realtek High Definition Audio (2) NVIDIA High Definition Audio (3) Intel(R) Display Audio
    Monitor(s) Displays
    Acer R240HY (two of them)
    Screen Resolution
    1920 x 1080
    Hard Drives
    WDC WD10EZEX-75M2NA0
    Keyboard
    Corsair K70 RGB RAPIDFIRE
    Mouse
    Corsair SABRE RGB
    Browser
    Mozilla Firefox
    Antivirus
    Windows Defender
    Other Info
    Printer: HP 1350

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