Solved BSOD Driver_Power_State_Failure

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ResiGroup

New Member
Messages
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Hi,

I've had some BSOD (that happened without me doing something specific) since one week. I posted the zip file in the thread. The first two minidump files are from when I ran Driver Verifier : the system crashed before I could log on my session.
The last one happened today when I put my password to come back from stand by.

Thank you in advance

View attachment 67947
 
Hi ResiGroup,

The 0xC9 minidumps may not contain enough information given that I get this kind of results.
Code: 
 [IRP_MJ_SYSTEM_CONTROL(17), IRP_MN_???(ff)]
            0 e0 ffffe0016c37f2e0 00000000 fffff801f8e9c24c-ffffd0013998d560 Success Error Cancel 
          ffffe0016c37f2e0: [COLOR=#FF0000]Could not read device object or _DEVICE_OBJECT not found[/COLOR]
    nt!ViFilterGenericCompletionRoutine
            Args: ffffe001659f7960 00000000 00000000 00000000
>[IRP_MJ_SYSTEM_CONTROL(17), IRP_MN_???(ff)]
            0 e0 ffffe0016c37f2e0 00000000 fffff801f8e8b658-ffffd0013998d5e0 Success Error Cancel 
          ffffe0016c37f2e0: [COLOR=#FF0000]Could not read device object or _DEVICE_OBJECT not found[/COLOR]
    nt!ViIrpSynchronousCompletionRoutine
            Args: ffffe001659f7960 00000000 00000000 00000000

Could you please enable driver verifier again with the same settings and upload the memory.dmp located in %systemroot% when the system crashes again.
You'll need to upload the dump to a 3rd party uploader like dropbox, onedrive, google drive, etc. and post a shared link in your next reply.
Code: 
5: kd> !verifier

Verify Flags Level 0x01acefbb

  STANDARD FLAGS:
    [X] (0x00000000) Automatic Checks
    [X] (0x00000001) Special pool
    [X] (0x00000002) Force IRQL checking
    [X] (0x00000008) Pool tracking
    [X] (0x00000010) I/O verification
    [X] (0x00000020) Deadlock detection
    [X] (0x00000080) DMA checking
    [X] (0x00000100) Security checks
    [X] (0x00000800) Miscellaneous checks
    [ ] (0x00020000) DDI compliance checking

  ADDITIONAL FLAGS:
    [ ] (0x00000004) Randomized low resources simulation
    [X] (0x00000200) Force pending I/O requests
    [X] (0x00000400) IRP logging
    [X] (0x00002000) Invariant MDL checking for stack
    [X] (0x00004000) Invariant MDL checking for driver
    [X] (0x00008000) Power framework delay fuzzing
    [ ] (0x00010000) Port/miniport interface checking
    [X] (0x00040000) Systematic low resources simulation
    [X] (0x00080000) DDI compliance checking (additional)
    [X] (0x00200000) NDIS/WIFI verification
    [X] (0x00800000) Kernel synchronization delay fuzzing
    [X] (0x01000000) VM switch verification
    [ ] (0x02000000) Code integrity checks

    [X] Indicates flag is enabled


Summary of All Verifier Statistics

  RaiseIrqls           0x164
  AcquireSpinLocks     0x3a3
  Synch Executions     0x9
  Trims                0x478

  Pool Allocations Attempted             0xa245
  Pool Allocations Succeeded             0xa245
  Pool Allocations Succeeded SpecialPool 0xa245
  Pool Allocations With NO TAG           0x2
  Pool Allocations Failed                0x0

  Current paged pool allocations         0x506 for 0002052D bytes
  Peak paged pool allocations            0x508 for 000311B0 bytes
  Current nonpaged pool allocations      0x410b for 0091BE86 bytes
  Peak nonpaged pool allocations         0x410c for 0091BEC6 bytes

GetPointerFromAddress: unable to read from fffff801f8b6a138
Unable to get MmSystemRangeStart
 
That is quite a difference :)
It looks like the Scarlet.Crush Productions Scp Dual Shock 3 Virtual Bus Driver is causing the crash, unfortunately I don't have an idea what it is from
Driver Reference Table - ScpVBus.sys
Code: 
0: kd> !irp ffffcf8192382dc0 1
Irp is active with 4 stacks 4 is current (= 0xffffcf8192382f68)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
Flags = 40000000
ThreadListEntry.Flink = ffffcf8192382de0
ThreadListEntry.Blink = ffffcf8192382de0
IoStatus.Status = c00000bb
IoStatus.Information = 00000000
RequestorMode = 00000000
Cancel = 00
CancelIrql = 0
ApcEnvironment = 00
UserIosb = 00000000
UserEvent = 00000000
Overlay.AsynchronousParameters.UserApcRoutine = 00000000
Overlay.AsynchronousParameters.UserApcContext = 00000000
Overlay.AllocationSize = 00000000 - 00000000
CancelRoutine = 00000000   
UserBuffer = 00000000
&Tail.Overlay.DeviceQueueEntry = ffffcf8192382e38
Tail.Overlay.Thread = 00000000
Tail.Overlay.AuxiliaryBuffer = 00000000
Tail.Overlay.ListEntry.Flink = 00000000
Tail.Overlay.ListEntry.Blink = 00000000
Tail.Overlay.CurrentStackLocation = ffffcf8192382f68
Tail.Overlay.OriginalFileObject = 00000000
Tail.Apc = 00000000
Tail.CompletionKey = 00000000
     cmd  flg cl Device   File     Completion-Context
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [IRP_MJ_SYSTEM_CONTROL(17), IRP_MN_???(ff)]
            0 e0 ffffe000e907b240 00000000 fffff80245e9b24c-ffffd001a675b560 Success Error Cancel 
	       \DRIVER\VERIFIER_FILTER	nt!ViFilterGenericCompletionRoutine
			Args: ffffe000e258fb70 00000000 00000000 00000000
>[IRP_MJ_SYSTEM_CONTROL(17), IRP_MN_???(ff)]
            0 e0 ffffe000e907b240 00000000 fffff80245e8a658-ffffd001a675b5e0 Success Error Cancel 
	       \DRIVER\VERIFIER_FILTER	nt!ViIrpSynchronousCompletionRoutine
			Args: ffffe000e258fb70 00000000 00000000 00000000

Irp Extension present at 0xffffcf8192382fb0:

0: kd> !devobj ffffe000e907b240
Device object (ffffe000e907b240) is for:
  \DRIVER\VERIFIER_FILTER DriverObject ffffe000e52ce930
Current Irp 00000000 RefCount 0 Type 0000002a Flags 00002000
Dacl ffffc10126e0e271 DevExt ffffe000e907b390 DevObjExt ffffe000e907b3f8 
ExtensionFlags (0xc0000000)  DOE_BOTTOM_OF_FDO_STACK, DOE_DESIGNATED_FDO
Characteristics (0x00000100)  FILE_DEVICE_SECURE_OPEN
AttachedTo (Lower) ffffe000e907b4b0 \Driver\ScpVBus
Device queue is not busy.

0: kd> lmDvmScpVBus
Browse full module list
start             end                 module name
fffff801`b683e000 fffff801`b684c000   ScpVBus    (deferred)             
    Image path: \SystemRoot\System32\drivers\ScpVBus.sys
    Image name: ScpVBus.sys
    Browse all global symbols  functions  data
    Timestamp:        [COLOR="#FF0000"]Sun May 05 23:31:26 2013[/COLOR] (5186CFAE)
    CheckSum:         00010BD7
    ImageSize:        0000E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
 
Thank you :)

After some research I found out it was a driver related to DualShock. I used DS4Windows a few month ago to be able to use a DualShock on my computer. Then I uninstalled the driver. So I used the same software to uninstall the driver, but apparently it failed uninstalling it.

So i manually removed it, then I used the pnputil.exe command to make sure it wouldn't come back.

I ran driver verifier again to make sure it was all ok but this time I had "IRQL_NOT_LESS_OR_EQUAL" BSOD before being able to login.

So I guess the driver problem is solved :)

Here is the DMP file : https://1drv.ms/u/s!Av6sCdb7RRxRgUUZwl9Xf1gd40W2
 
Please note that the recommended way to test stability is under normal circumstances.

Are you sure that you have linked the newest dump? I get a 0xC9 again which is a driver verifier crash.
 
Any chance it's caused by f.lux ? I heard it could cause BSOD due to some compatibility bugs with Intel Graphics driver

EDIT : another BSOD some minutes after I restarted the computer. I noticed that it happened when then computer power cable was unplugged, now that it's plugged no BSOD so far.

This time the minidump is not empty so here it is : https://1drv.ms/u/s!Av6sCdb7RRxRgUcFmc0PAKm0-LaF

Btw I appreciate your help
 
Please do not upload minidumps to 3rd party sites/software but upload them directly using the DM Log Collector.
Only memory.dmp files need to be uploaded to 3rd parties because of the size.
 
upload them directly using the DM Log Collector.
Click to expand...
For a next time.

Please uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from ASUS. Be sure the clean install box is checked and only install the Graphics driver and the PhysX driver, you can use this tutorial to do so :arrow: NVIDIA Drivers - Avoid Problems - Windows 7 Help Forums
View attachment 67960
Code: 
0: kd> lmvm nvlddmkm
Browse full module list
start             end                 module name
fffff801`b0497000 fffff801`b11bf000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Browse all global symbols  functions  data
    Timestamp:        [COLOR="#FF0000"]Fri Jun 03 04:50:41 2016[/COLOR] (5750F081)
    CheckSum:         00CE1CC4
    ImageSize:        00D28000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Please fill in your system specs
Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely.
The PSU, cooling and other stuff are NOT mentioned in the tool.​
How to fill in your system specs:
picture.php

picture.php
 
Thank you. I have two questions :

1/ Behind my computer it's written that the model of the computer is ASUS G741JW-T7066H.

So should I download the NVIDIA drivers from here :
Access Denied
or from the ulr you gave me (for asus 771) ?

2/ The drivers on both pages are from 1 year ago. Drivers from NVIDIA website are not safe ?
 
The dump says G771JW, what does the tool of the user specs say?
Code: 
BiosMajorRelease = 4
BiosMinorRelease = 6
BiosVendor = American Megatrends Inc.
BiosVersion = G771JW.204
BiosReleaseDate = 02/02/2015
SystemManufacturer = ASUSTeK COMPUTER INC.
SystemProductName = [COLOR=#FF0000]G771JW[/COLOR]
SystemFamily = G
SystemVersion = 1.0       
SystemSKU = ASUS-NotebookSKU
BaseBoardManufacturer = ASUSTeK COMPUTER INC.
BaseBoardProduct = G771JW
BaseBoardVersion = 1.0

The recommended source for laptops is the laptop manufacturer, ASUS in your case.
Laptop manufacturers alter the drivers they provide for the customer, this altering is basically a more optimization for the hardware.
Any other source does not provide this altering, not a problem as you can still install drivers from other sources but then problems may be expected at any time.
 
The tool says G771JW also which is really weird.

So I made a clean install with the drivers for G771JW. I'll come back to tell you if it's fixed and mark as solved if so.

Thank you for the explanation
 
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