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BSOD: DRIVER_POWER_STATE_FAILURE after opening the lid


Akarnia

New Member
Posts
4
#1
Hello good people of the forum!

A super quick disclaimer: I'm not too tech savy, so if any further details are needed to troubleshoot, please do not hesitate to let me know.

I have been experiencing a BSOD which only occurs when my computer is exiting sleep/ hibernate mode. This only occurs when my computer has been sleeping for a while (i.e. coming home after work), however if my computer has already been booted and I close down the lid to immediately open it again, no error occurs.

BlueScreenView shows the error to be: DRIVER_POWER_STATE_FAILURE (Bug check code: 0x0000009f). I have attempted to locate the issue, however as I have not experienced an issue like this before, I would now greatly appreciate some help :)

On a possible side note (not sure if it's relevant for this issue): my Malwarebytes has been picking up PUP's when scanning (example: "PUP.Optional.Babylon.A"). Some googling seems to indicate that the "virus" (I understand it's not really a virus) is affecting my browser (I have had very slow internet occasionally, as slow as down to 0.67 Mbit/s when I pay for 40). Just wanted to include this, as I have attempted to remove them but they keep reappearing and I am unsure if could be affecting the driver.

Once again, if any further details are needed please do not hesitate to let me know!

Thank you for your time and effort! View attachment 63774 View attachment 64043
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo ideapad Z580
    CPU
    Intel(R) Core(TM) i7-3520M CPU @ 2.90GHz 2.90GHz
    Browser
    Mozilla Firefox
    Antivirus
    Malwarebytes

blueelvis

OMG Debugger!
VIP Member
Pro User
India

Posts
2,097
#2
Hi Akarnia ^_^,

I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-
[hr]
Code:
**************************Wed Oct  1 00:56:05.649 2014 (UTC + 5:30)**************************Loading Dump File [C:\SysnativeBSODApps\093014-30015-01.dmp]
 
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
 
Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035
 
System Uptime: 15 days 8:48:56.312
 
*** ERROR: Module load completed but symbols could not be loaded for usb80236.sys
 
Probably caused by : [COLOR=#ff0000][B][U]usb80236.sys[/U][/B][/COLOR] ( usb80236+2caf )
 
BugCheck 133, {0, 501, 500, 0}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000133]DPC_WATCHDOG_VIOLATION (133)[/url]
 
Arguments: 
Arg1: 0000000000000000, A single DPC or ISR exceeded its time allotment. The offending
	component can usually be identified with a stack trace.
Arg2: 0000000000000501, The DPC time count (in ticks).
Arg3: 0000000000000500, The DPC time allotment (in ticks).
Arg4: 0000000000000000
BUGCHECK_STR:  0x133
 
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
 
PROCESS_NAME:  System
 
FAILURE_BUCKET_ID:  0x133_DPC_usb80236+2caf
 
CPUID:        "Intel(R) Core(TM) i7-3520M CPU @ 2.90GHz"
 
MaxSpeed:     2900
 
CurrentSpeed: 2893
 
  BIOS Version                  5FCN91WW
 
  BIOS Release Date             09/20/2012
 
  Manufacturer                  LENOVO
 
  Product Name                  IdeaPad Z580    
 
  Baseboard Product             Lenovo          
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[hr]
Below is a list of 3rd party drivers present on your system -
Code:
**************************Wed Oct  1 00:56:05.649 2014 (UTC + 5:30)**************************
LhdX64.sys                  Mon Jan 11 20:36:58 2010 (4B4B3E92)
dtsoftbus01.sys             Fri Jan 13 19:15:46 2012 (4F10358A)
AcpiVpc.sys                 Tue May 15 06:48:53 2012 (4FB1AEFD)
RtsUVStor.sys               Fri Jun 15 11:13:06 2012 (4FDACB6A)
IntcDAud.sys                Tue Jun 19 20:10:51 2012 (4FE08F73)
HECIx64.sys                 Tue Jul  3 03:44:58 2012 (4FF21D62)
btwavdt.sys                 Thu Jul 26 03:16:28 2012 (50106934)
btwrchid.sys                Thu Jul 26 03:19:13 2012 (501069D9)
btwl2cap.sys                Thu Jul 26 20:44:41 2012 (50115EE1)
RTKVHD64.sys                Tue Jul 31 15:16:36 2012 (5017A97C)
SynTP.sys                   Fri Aug 17 01:39:43 2012 (502D5387)
Smb_driver_Intel.sys        Fri Aug 17 01:41:24 2012 (502D53EC)
iaStorA.sys                 Fri Aug 17 02:02:56 2012 (502D58F8)
vm332avs.sys                Fri Aug 24 14:37:35 2012 (50374457)
btwaudio.sys                Thu Aug 30 00:23:28 2012 (503E6528)
Rt630x64.sys                Fri May 10 15:29:08 2013 (518CC4EC)
bcmwl63a.sys                Sat Jun  1 10:29:47 2013 (51A97FC3)
bcbtums.sys                 Wed Aug  7 20:41:22 2013 (5202639A)
intelppm.sys                Thu Aug 22 14:16:35 2013 (5215CFEB)
btwampfl.sys                Sat Aug 31 00:02:26 2013 (5220E53A)
ssudbus.sys                 Thu Jan  2 15:21:22 2014 (52C5369A)
iwdbus.sys                  Fri Mar 14 03:29:14 2014 (53222A32)
igdkmd64.sys                Sat May 17 09:47:35 2014 (5376E2DF)
http://www.carrona.org/drivers/driver.php?id=LhdX64.sys
http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys
http://www.carrona.org/drivers/driver.php?id=AcpiVpc.sys
http://www.carrona.org/drivers/driver.php?id=RtsUVStor.sys
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=btwavdt.sys
http://www.carrona.org/drivers/driver.php?id=btwrchid.sys
http://www.carrona.org/drivers/driver.php?id=btwl2cap.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=vm332avs.sys
http://www.carrona.org/drivers/driver.php?id=btwaudio.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=bcmwl63a.sys
http://www.carrona.org/drivers/driver.php?id=bcbtums.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=btwampfl.sys
http://www.carrona.org/drivers/driver.php?id=ssudbus.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys



The driver which is causing the problem is the "Remote USB NDIS Driver" and is a part of the Operating System. There is a really low chance that this might be at fault because if that would have been the case, we would have been seeing a lot of such cases.

I see that the Samsung USB Modem is installed (As in installed with the Phone Software). Are you using that? Have you tried removing that software and then using the system?

The DRIVER_POWERSTATE_FAILURE are the older dump files and I have not analysed them.

Please do not worry even if you are not very tech savvy, that's why we are here for :0)


Regards,
Pranav
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!

Akarnia

New Member
Posts
4
#3
Thank you so much for your reply, Pranav!

I have read through your message and I regretfully have to admit that I have no idea how to use the information ^^' I did try disabling the Samsung USB Modem in the Device Manager, however I shortly received a BSOD (still DRIVER_POWER_STATE_FAILURE) after this (not sure if I did it right). As I am unsure exactly how to go by this, I don't suppose you by any chance could tell me what I will need to do? I will of course be happy to upload any logs or details necessary.

Not sure if it's relevant, however I did notice that my computer started having issues when booting from complete shut down state - it will "click" 16 times, indicating an error message and then not boot at all. I did manage to gain access by restarting it twice, however I don't think this is good for the hardware, so I'm going to keep it to a minimum unless necessary :D

I apologize for any inconvenience this might cause, however I greatly appreciate your help and I will be looking forward to your reply with anticipation :D

Once again, thank you so much for your time!

-Akarnia
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo ideapad Z580
    CPU
    Intel(R) Core(TM) i7-3520M CPU @ 2.90GHz 2.90GHz
    Browser
    Mozilla Firefox
    Antivirus
    Malwarebytes

axe0

BSOD Kernel Dump Analyst
VIP Member
Pro User
Posts
2,436
#4
Hi Akarnia,

Whenever you try a suggestion and it didn't work (you received a bluescreen), please upload a new .zip file so they/we can help you further with new information :)
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset

Akarnia

New Member
Posts
4
#5
Ah, of course, sorry about that. Attached the new file to the original post again (title is: MARTIN-21-07-2015_225915,55.zip). I really can'y say enough how much I appreciate this! :)
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo ideapad Z580
    CPU
    Intel(R) Core(TM) i7-3520M CPU @ 2.90GHz 2.90GHz
    Browser
    Mozilla Firefox
    Antivirus
    Malwarebytes

blueelvis

OMG Debugger!
VIP Member
Pro User
India

Posts
2,097
#6
Hi Akarnia ^_^,


Please feel free to ask about anything which you don't understand. We don't have any problem in explaining it in detail to you :)

The ZIP file uploaded by you shows that the last dump file which was generated was on 12th July which is strange. Are you still experiencing the crashes?

Just in case, see if your problem is solved by turning off Fast Boot by following the below guide -
http://www.eightforums.com/tutorials/6320-fast-startup-turn-off-windows-8-a.html


In case the above trick does not work, I would suggest you to turn on Driver Verifier according to the below guide -
Using Driver Verifier to identify issues with Drivers - Windows 7 Help Forums

The guide is for Windows 7 but it is almost similar for Windows 8 as well. In case of any kind of doubt at any step, please stop me and ask since this is an advanced procedure. Before turning Driver Verifier on, I would suggest you to read the entire guide once and then proceed :)


Let me know how it goes ^_^

-Pranav
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!

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