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BSOD - DRIVER_POWER_STATE_FAILURE (9f)


sabres431

New Member
Posts
4
#1
I have 2 Dell machines, a Latitude 6430 and an Alienware Aurora. They both are getting this BSOD. This happens mainly on shutdown but also when trying to sleep or hibernate. I turned hibernate off on the Alienware and this problem still occurs. Since both machines are getting this BSOD they must have something in common, I just can't figure out what it is. Any help would be greatly appreciated. The Dump logs for both computers are attached.

View attachment 62653

View attachment 62680
 
Last edited:

My Computer

System One

  • OS
    Win 8.1
    Computer type
    PC/Desktop

derekimo

Moderator
Moderator
Shasta County

Posts
517
#2
Sorry for such a delay, we are pretty short handed at the moment.

Your second upload is an empty folder (KURT-WIN8)

The first is pointing to your VPN software driver,

Code:
BugCheck 9F, {3, ffffe0003955ce50, fffff803a8b1d960, ffffe0003f599e10}

Unable to load image \SystemRoot\system32\DRIVERS\dsNcAdpt.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for dsNcAdpt.sys
Code:
Loaded symbol image file: dsNcAdpt.sys
    Image path: \SystemRoot\system32\DRIVERS\dsNcAdpt.sys
    Image name: dsNcAdpt.sys
    Timestamp:        Fri Jan 25 17:11:02 2013 (51032D26)
    CheckSum:         0000FCC7
    ImageSize:        0000D000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
You can see if there's an update,

https://www.juniper.net/customers/support/
 

My Computer

System One

  • OS
    Win 10 Pro x64
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Self Built
    CPU
    Intel I5-2500K @3.3GHz
    Motherboard
    Asrock P67 Extreme4
    Memory
    16GB G.Skill Ripjaws X (4x4GB)
    Graphics Card(s)
    EVGA GeForce 750 Ti SC 2GB
    Sound Card
    ASUS Xonar DG 5.1 Channels 24-bit 96KHz PCI Interface Sound Card
    Monitor(s) Displays
    auria eq2367
    Screen Resolution
    1920 x 1080
    Hard Drives
    250GB Samsung 850 EVO SSD
    1TB WD Blue
    1TB Hitachi
    PSU
    SeaSonic X 650W 80 Plus Gold
    Case
    Corsair Obsidian 750D
    Cooling
    Corsair H60, Three 140mm case fans
    Keyboard
    Logitech Wireless Keyboard K520
    Mouse
    Logitech Wireless Mouse M310
    Internet Speed
    Wave Broadband ~ 100 dn 5 up
    Browser
    Edge, IE11, Chrome
    Antivirus
    Defender, Malwarebytes Premium
    Other Info
    Laptop specs: HP g7-1365dx /
    CPU: AMD A6-3420M APU with Radeon(tm) HD Graphics /
    RAM: Crucial 8Gb (2x4Gb) /
    SSD: Crucial M4-CT128M4SSD2 ATA Device/ FW 000F /
    GFX: AMD Radeon HD 6520G /
    OS: Windows 10 Pro x64

derekimo

Moderator
Moderator
Shasta County

Posts
517
#4
This is a well known troublemaker,

Code:
Unable to load image \??\C:\Program Files (x86)\BlueStacks\HD-Hypervisor-amd64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for HD-Hypervisor-amd64.sys
*** ERROR: Module load completed but symbols could not be loaded for HD-Hypervisor-amd64.sys
 HD_Hypervisor_amd64+0x8c20
Try uninstalling Blue Stacks.

Your Nvidia driver also got flagged in one dump,

Code:
Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
 nvlddmkm+0x1a6770
Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        [COLOR="#FF0000"]Wed Jul 22 17:15:19 2015 [/COLOR](55B03217)
    CheckSum:         00AAF49B
    ImageSize:        00AE8000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
I notice this is a W10 system too, just try removing BlueStacks for now, those are the only things out of the four dumps jumping out right now.
 

My Computer

System One

  • OS
    Win 10 Pro x64
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Self Built
    CPU
    Intel I5-2500K @3.3GHz
    Motherboard
    Asrock P67 Extreme4
    Memory
    16GB G.Skill Ripjaws X (4x4GB)
    Graphics Card(s)
    EVGA GeForce 750 Ti SC 2GB
    Sound Card
    ASUS Xonar DG 5.1 Channels 24-bit 96KHz PCI Interface Sound Card
    Monitor(s) Displays
    auria eq2367
    Screen Resolution
    1920 x 1080
    Hard Drives
    250GB Samsung 850 EVO SSD
    1TB WD Blue
    1TB Hitachi
    PSU
    SeaSonic X 650W 80 Plus Gold
    Case
    Corsair Obsidian 750D
    Cooling
    Corsair H60, Three 140mm case fans
    Keyboard
    Logitech Wireless Keyboard K520
    Mouse
    Logitech Wireless Mouse M310
    Internet Speed
    Wave Broadband ~ 100 dn 5 up
    Browser
    Edge, IE11, Chrome
    Antivirus
    Defender, Malwarebytes Premium
    Other Info
    Laptop specs: HP g7-1365dx /
    CPU: AMD A6-3420M APU with Radeon(tm) HD Graphics /
    RAM: Crucial 8Gb (2x4Gb) /
    SSD: Crucial M4-CT128M4SSD2 ATA Device/ FW 000F /
    GFX: AMD Radeon HD 6520G /
    OS: Windows 10 Pro x64