BSOD: DRIVER_POWER_STATE_FAILURE (9f) with Hp ProBook 450

[frankyboy]

Hello Gurus,

This is my first post and I hope someone can help me.

Unfortunately I was unable to make the SF_Diagnostic_Tool work to collect the logs hence I am posting the output of !analyze -v and I am uploading the memory dump.

rtbth.sys is currently versione 2.9.7.2.

0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa800f020750, Physical Device Object of the stack
Arg3: fffff80000b9c3d8, Functional Device Object of the stack
Arg4: fffffa80114b0e10, The blocked IRP

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE: 3

DRIVER_OBJECT: fffffa800b4aa690

IMAGE_NAME: rtbth.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 50738f85

MODULE_NAME: rtbth

FAULTING_MODULE: fffff88006d53000 rtbth

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

BUGCHECK_STR: 0x9F

PROCESS_NAME: System

CURRENT_IRQL: 2

STACK_TEXT:
fffff800`00b9c388 fffff800`02f3f8c2 : 00000000`0000009f 00000000`00000003 fffffa80`0f020750 fffff800`00b9c3d8 : nt!KeBugCheckEx
fffff800`00b9c390 fffff800`02eda85c : fffff800`00b9c4d8 fffff800`00b9c4d8 00000000`00000000 00000000`00000001 : nt! ?? ::FNODOBFM::`string'+0x33af0
fffff800`00b9c430 fffff800`02eda6f6 : fffff800`0307ff80 00000000`02a392e2 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
fffff800`00b9c4a0 fffff800`02eda5de : 00000648`206827b8 fffff800`00b9cb18 00000000`02a392e2 fffff800`0304eec8 : nt!KiProcessExpiredTimerList+0xc6
fffff800`00b9caf0 fffff800`02eda3c7 : 00000197`606aa6c2 00000197`02a392e2 00000197`606aa61e 00000000`000000e2 : nt!KiTimerExpiration+0x1be
fffff800`00b9cb90 fffff800`02ec788a : fffff800`0304ae80 fffff800`03058cc0 00000000`00000001 fffff880`00000000 : nt!KiRetireDpcList+0x277
fffff800`00b9cc40 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cc00 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND: kb

FOLLOWUP_NAME: MachineOwner

FAILURE_BUCKET_ID: X64_0x9F_3_IMAGE_rtbth.sys

BUCKET_ID: X64_0x9F_3_IMAGE_rtbth.sys

Followup: MachineOwner


0: kd> lmvm rtbth
start end module name
fffff880`06d53000 fffff880`06dff000 rtbth T (no symbols)
Loaded symbol image file: rtbth.sys
Image path: \SystemRoot\system32\DRIVERS\rtbth.sys
Image name: rtbth.sys

 

[yowanvista]

The above shows rtbth.sys as the cause, this particular driver is used by your Ralink Bluetooth Adapter. You should update it.

Use either the standard manufacturer driver or HP's own driver (Ralink Bluetooth Software Driver)

 

[frankyboy]

Is there any chance thst BSOD is caused why I plug in my external USB HD or it is just a coincidence

 

[yowanvista]

Is there any chance thst BSOD is caused why I plug in my external USB HD or it is just a coincidence

There is no mention of the involvement of USB drivers in the dump so nope.

 

[frankyboy]

I have already installed latest version of the driver from HP website, however I will reinstall it.
What can I do if I keep on having this issue ?

 

[yowanvista]

I have already installed latest version of the driver from HP website, however I will reinstall it.
What can I do if I keep on having this issue ?

Disable the Bluetooth Adapter until the manufacturer releases a certified version, do NOT install drivers which were not intended to be used on Windows 8.1.

 

[frankyboy]

I am using Win7