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BSOD "driver power state failure", when shut down or sleep


chalcogen

New Member
Posts
2
#1
I have been using my asus laptop but recently started blue screening. When trying to shut it down the screen will go black, but the system lights remain on and it remains running, however irresponsive. It also began showing a blue screen with the warning "Driver power state failure".

Even after a factory reset this problem remains. Any help to figure out the problem would be greatly appreciated.
 

My Computer

System One

  • OS
    Windows 8

blueelvis

OMG Debugger!
VIP Member
Pro User
India

Posts
2,097
#2
Hi Chalcogen & Welcome to the forums ^_^,

I have analyzed your only dump file and a summary of that is given below :-
Code:
**************************Mon Jul 21 15:05:53.798 2014 (UTC + 5:30)**************************
*** WARNING: Unable to verify timestamp for win32k.sys
 
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
 
Probably caused by : memory_corruption
 
BugCheck 9F, {4, 12c, fffffa800aeacb00, fffff88001e9e800}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
 
BUGCHECK_STR:  0x9F
 
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
 
FAILURE_BUCKET_ID:  MEMORY_CORRUPTION_LARGE
 
[U][B]MaxSpeed:     1900
 
CurrentSpeed: 2395
 
 
Processor may be overclocked!
Expected Frequency:   1900
Actual Frequency:     2395
Overclock Ratio:      1.26053[/B][/U]
 
  BIOS Version                  S550CM.202
 
  BIOS Release Date             11/23/2012
 
  Manufacturer                  ASUSTeK COMPUTER INC.
 
  Product Name                  S550CM
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Now, since the dump file blames the "Win32k.sys" which is a Windows Component, chance of it being at fault it extremely low. Below is a list of 3rd party drivers found over your system :-
Code:
**************************Mon Jul 21 15:05:53.798 2014 (UTC + 5:30)**************************
[U][B]ASMMAP64.sys                Thu Jul  2 14:43:26 2009 (4A4C7A36)[/B][/U]
[B][U][COLOR=#ff0000]atkwmiacpi64.sys            Wed Sep  7 07:14:52 2011 (4E66CC94)[/COLOR][/U][/B]
[B][U]AiCharger.sys               Fri Sep 23 07:34:40 2011 (4E7BE938)[/U][/B]
excsd.sys                   Sat Mar 31 01:22:41 2012 (4F760F09)
excfs.sys                   Sat Mar 31 01:23:05 2012 (4F760F21)
mfehidk.sys                 Wed May 30 21:05:13 2012 (4FC63E31)
mfewfpk.sys                 Wed May 30 21:05:28 2012 (4FC63E40)
mfeavfk.sys                 Wed May 30 21:06:18 2012 (4FC63E72)
[U][B]AsHIDSwitch64.sys           Thu May 31 08:08:32 2012 (4FC6D9A8)[/B][/U]
RtsBaStor.sys               Wed Jun 13 15:39:02 2012 (4FD866BE)
IntcDAud.sys                Tue Jun 19 20:10:51 2012 (4FE08F73)
HECIx64.sys                 Tue Jul  3 03:44:58 2012 (4FF21D62)
dump_iaStorA.sys            Tue Jul 10 02:12:33 2012 (4FFB4239)
iaStorA.sys                 Tue Jul 10 02:12:33 2012 (4FFB4239)
irstrtdv.sys                Fri Jul 13 05:28:02 2012 (4FFF648A)
intelppm.sys                Thu Jul 26 07:56:48 2012 (5010AAE8)
Rt630x64.sys                Mon Jul 30 21:33:12 2012 (5016B040)
kbfiltr.sys                 Thu Aug  2 08:52:22 2012 (5019F26E)
nvlddmkm.sys                Tue Aug 28 13:22:38 2012 (503C78C6)
nvpciflt.sys                Tue Aug 28 13:23:07 2012 (503C78E3)
DptfManager.sys             Fri Sep  7 06:46:19 2012 (50494AE3)
DptfDevDram.sys             Fri Sep  7 06:46:57 2012 (50494B09)
DptfDevGen.sys              Fri Sep  7 06:47:21 2012 (50494B21)
DptfDevFan.sys              Fri Sep  7 06:47:43 2012 (50494B37)
DptfDevPch.sys              Fri Sep  7 06:48:23 2012 (50494B5F)
DptfDevProc.sys             Fri Sep  7 06:49:30 2012 (50494BA2)
plctrl.sys                  Fri Sep 14 18:55:27 2012 (50533047)
athw8x.sys                  Wed Sep 19 12:45:18 2012 (50597106)
igdkmd64.sys                Thu Sep 27 01:19:04 2012 (50635C30)
[U][B]AsusTP.sys                  Sat Nov 10 09:37:34 2012 (509DD306)[/B][/U]
RTKVHD64.sys                Fri Nov 16 15:19:38 2012 (50A60C32)
http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys
http://www.carrona.org/drivers/driver.php?id=atkwmiacpi64.sys
http://www.carrona.org/drivers/driver.php?id=AiCharger.sys
http://www.carrona.org/drivers/driver.php?id=excsd.sys
http://www.carrona.org/drivers/driver.php?id=excfs.sys
http://www.carrona.org/drivers/driver.php?id=mfehidk.sys
http://www.carrona.org/drivers/driver.php?id=mfewfpk.sys
http://www.carrona.org/drivers/driver.php?id=mfeavfk.sys
http://www.carrona.org/drivers/driver.php?id=AsHIDSwitch64.sys
http://www.carrona.org/drivers/driver.php?id=RtsBaStor.sys
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=irstrtdv.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=kbfiltr.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
http://www.carrona.org/drivers/driver.php?id=DptfManager.sys
http://www.carrona.org/drivers/driver.php?id=DptfDevDram.sys
http://www.carrona.org/drivers/driver.php?id=DptfDevGen.sys
http://www.carrona.org/drivers/driver.php?id=DptfDevFan.sys
http://www.carrona.org/drivers/driver.php?id=DptfDevPch.sys
http://www.carrona.org/drivers/driver.php?id=DptfDevProc.sys
http://www.carrona.org/drivers/driver.php?id=plctrl.sys
http://www.carrona.org/drivers/driver.php?id=athw8x.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=AsusTP.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys

Please follow the below steps :-
1. It seems that your laptop is overclocked according to the DUMP file. Please reset everything to STOCK settings and remove the overclock. This can be achieved by going into the BIOS and resetting the settings to Default.

2. Remove all the ASUS Bloatware you can find on your system. Please do not REMOVE the ASUS Driver which has been highlighted in RED. It needs to be UPDATED as it is vital for proper functioning of the laptop. "Aicharger.sys" should be searched in the system and then renamed to something else.

3. Remove the DiskKeeper related Software.

4. If the problems still persist, then please remove the Mcafee using this **TOOL**.

5. Run Windows Update to make sure that you have all the updates for your system. Try finding rest of the Updates for the 3rd party drivers listed above.

I hope this resolves your problem, in case not, feel free to post back & I would be glad to help you out ^_^.
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model Number
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!

chalcogen

New Member
Posts
2
#3
I have removed the bloatware and diskeeper programs and removed mcafee. I also ran windows update. So far i have not experienced any blue screens and have not had problems shutting down or sleeping the computer. I could not figure out how to reset to processor speed so i did not adjust that. I will continue to use it and hopefully no more errors arise.

Also this question may be irrelevant now, but how would i go about renaming "Aicharger.sys"?

Thanks for your help
 

My Computer

System One

  • OS
    Windows 8

blueelvis

OMG Debugger!
VIP Member
Pro User
India

Posts
2,097
#4
I have removed the bloatware and diskeeper programs and removed mcafee. I also ran windows update. So far i have not experienced any blue screens and have not had problems shutting down or sleeping the computer. I could not figure out how to reset to processor speed so i did not adjust that. I will continue to use it and hopefully no more errors arise.

Also this question may be irrelevant now, but how would i go about renaming "Aicharger.sys"?

Thanks for your help
If you are not getting any BSOD's now, then it is not required to rename the "AiCharger.sys". Please test your system extensively to make sure that it is not BSOd'ing.

In order to reset the Processor clock speed, goto BIOS settings and then Reset Everything To Default Values.
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model Number
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!