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BSOD Dell Inspiron 3542 DRIVER_POWER_STATE_FAILURE 0x0000009f


Hudiny

New Member
Posts
2
#1
Hello,

I have got many BSODs lately.
Attached the collected logs and minidumps.
Memtest result is okay.
Did a lot of driver updates but I couldn't find the cause.
Please help!

Thx,
Peter
 

Attachments

My Computer

System One

  • OS
    Win 8.1 Pro
    Computer type
    Laptop
    System Manufacturer/Model
    Dell

axe0

BSOD Kernel Dump Analyst
VIP Member
Pro User
Posts
2,434
#2
Hi Hudiny,

Welcome to EightForums :)

In the list of drivers you updated, are the Nvidia GPU and Dell wifi drivers in it?

Code:
0: kd> !drvobj ffffe0019b939060 f
fffff8001aecabd0: Unable to get value of ObpRootDirectoryObject
fffff8001aecabd0: Unable to get value of ObpRootDirectoryObject
Driver object (ffffe0019b939060) is for:
 \Driver\pci
Driver Extension List: (id , addr)

Device Object list:
ffffe0019a457060  ffffe0019b1c6060: Could not read device object


DriverEntry:   fffff80002aa6dd0    pci!GsDriverEntry
DriverStartIo: 00000000    
DriverUnload:  fffff80002adbf44    pci!PciDriverUnload
AddDevice:     00000000    

Dispatch routines:
[00] IRP_MJ_CREATE                      fffff8001ac93a0c    nt!IopInvalidDeviceRequest
[01] IRP_MJ_CREATE_NAMED_PIPE           fffff8001ac93a0c    nt!IopInvalidDeviceRequest
[02] IRP_MJ_CLOSE                       fffff8001ac93a0c    nt!IopInvalidDeviceRequest
[03] IRP_MJ_READ                        fffff8001ac93a0c    nt!IopInvalidDeviceRequest
[04] IRP_MJ_WRITE                       fffff8001ac93a0c    nt!IopInvalidDeviceRequest
[05] IRP_MJ_QUERY_INFORMATION           fffff8001ac93a0c    nt!IopInvalidDeviceRequest
[06] IRP_MJ_SET_INFORMATION             fffff8001ac93a0c    nt!IopInvalidDeviceRequest
[07] IRP_MJ_QUERY_EA                    fffff8001ac93a0c    nt!IopInvalidDeviceRequest
[08] IRP_MJ_SET_EA                      fffff8001ac93a0c    nt!IopInvalidDeviceRequest
[09] IRP_MJ_FLUSH_BUFFERS               fffff8001ac93a0c    nt!IopInvalidDeviceRequest
[0a] IRP_MJ_QUERY_VOLUME_INFORMATION    fffff8001ac93a0c    nt!IopInvalidDeviceRequest
[0b] IRP_MJ_SET_VOLUME_INFORMATION      fffff8001ac93a0c    nt!IopInvalidDeviceRequest
[0c] IRP_MJ_DIRECTORY_CONTROL           fffff8001ac93a0c    nt!IopInvalidDeviceRequest
[0d] IRP_MJ_FILE_SYSTEM_CONTROL         fffff8001ac93a0c    nt!IopInvalidDeviceRequest
[0e] IRP_MJ_DEVICE_CONTROL              fffff80002aa4e14    pci!PciDispatchDeviceControl
[0f] IRP_MJ_INTERNAL_DEVICE_CONTROL     fffff8001ac93a0c    nt!IopInvalidDeviceRequest
[10] IRP_MJ_SHUTDOWN                    fffff8001ac93a0c    nt!IopInvalidDeviceRequest
[11] IRP_MJ_LOCK_CONTROL                fffff8001ac93a0c    nt!IopInvalidDeviceRequest
[12] IRP_MJ_CLEANUP                     fffff8001ac93a0c    nt!IopInvalidDeviceRequest
[13] IRP_MJ_CREATE_MAILSLOT             fffff8001ac93a0c    nt!IopInvalidDeviceRequest
[14] IRP_MJ_QUERY_SECURITY              fffff8001ac93a0c    nt!IopInvalidDeviceRequest
[15] IRP_MJ_SET_SECURITY                fffff8001ac93a0c    nt!IopInvalidDeviceRequest
[16] IRP_MJ_POWER                       fffff80002aa0580    pci!PciDispatchPnpPower
[17] IRP_MJ_SYSTEM_CONTROL              fffff80002ac26a4    pci!PciDispatchSystemControl
[18] IRP_MJ_DEVICE_CHANGE               fffff8001ac93a0c    nt!IopInvalidDeviceRequest
[19] IRP_MJ_QUERY_QUOTA                 fffff8001ac93a0c    nt!IopInvalidDeviceRequest
[1a] IRP_MJ_SET_QUOTA                   fffff8001ac93a0c    nt!IopInvalidDeviceRequest
[1b] IRP_MJ_PNP                         fffff80002aa0580    pci!PciDispatchPnpPower

0: kd> !devobj ffffe0019a457060
Device object (ffffe0019a457060) is for:
 Cannot read info offset from nt!ObpInfoMaskToOffset
 \Driver\pci DriverObject ffffe0019b939060
Current Irp 00000000 RefCount 0 Type 00000023 Flags 00001040
SecurityDescriptor ffffc001cf5bed10 DevExt ffffe0019a4571b0 DevObjExt ffffe0019a457778 DevNode ffffe0019b1c5d30 
ExtensionFlags (0000000000)  
Characteristics (0x00000100)  FILE_DEVICE_SECURE_OPEN
AttachedDevice (Upper) ffffe0019a458890 \Driver\ACPI
Device queue is not busy.
0: kd> !sd ffffc001cf5bed10 0x1
ffffc001cf5bed10: Unable to get SD contents
0: kd> !devnode ffffe0019b1c5d30
DevNode 0xffffe0019b1c5d30 for PDO 0xffffe0019a457060
  Parent 0xffffe0019b931d30   Sibling 0000000000   Child 0000000000   
  InstancePath is "PCI\VEN_10DE&DEV_1341&SUBSYS_06531028&REV_A2\4&10274b9d&0&00E4"
  ServiceName is "nvlddmkm"
  State = DeviceNodeStarted (0x308)
  Previous State = DeviceNodeEnumerateCompletion (0x30d)
  StateHistory[15] = DeviceNodeEnumerateCompletion (0x30d)
  StateHistory[14] = DeviceNodeEnumeratePending (0x30c)
  StateHistory[13] = DeviceNodeStarted (0x308)
  StateHistory[12] = DeviceNodeEnumerateCompletion (0x30d)
  StateHistory[11] = DeviceNodeEnumeratePending (0x30c)
  StateHistory[10] = DeviceNodeStarted (0x308)
  StateHistory[09] = DeviceNodeEnumerateCompletion (0x30d)
  StateHistory[08] = DeviceNodeEnumeratePending (0x30c)
  StateHistory[07] = DeviceNodeStarted (0x308)
  StateHistory[06] = DeviceNodeStartPostWork (0x307)
  StateHistory[05] = DeviceNodeStartCompletion (0x306)
  StateHistory[04] = DeviceNodeStartPending (0x305)
  StateHistory[03] = DeviceNodeResourcesAssigned (0x304)
  StateHistory[02] = DeviceNodeDriversAdded (0x303)
  StateHistory[01] = DeviceNodeInitialized (0x302)
  StateHistory[00] = DeviceNodeUninitialized (0x301)
  StateHistory[19] = Unknown State (0x0)
  StateHistory[18] = Unknown State (0x0)
  StateHistory[17] = Unknown State (0x0)
  StateHistory[16] = Unknown State (0x0)
  Flags (0x6c0000f0)  DNF_ENUMERATED, DNF_IDS_QUERIED, 
                      DNF_HAS_BOOT_CONFIG, DNF_BOOT_CONFIG_RESERVED, 
                      DNF_NO_LOWER_DEVICE_FILTERS, DNF_NO_LOWER_CLASS_FILTERS, 
                      DNF_NO_UPPER_DEVICE_FILTERS, DNF_NO_UPPER_CLASS_FILTERS
  CapabilityFlags (0x00002001)  DeviceD1, WakeFromD3
0: kd> !devnode ffffe0019b931d30
DevNode 0xffffe0019b931d30 for PDO 0xffffe0019b1a1880
  Parent 0xffffe0019b096ad0   Sibling 0xffffe0019b931a50   Child 0xffffe0019b1c5d30   
  InterfaceType 0  Bus Number 0
  InstancePath is "PCI\VEN_8086&DEV_9C18&SUBSYS_06531028&REV_E4\3&11583659&0&E4"
  ServiceName is "pci"
  State = Unknown State (0x0)
  Previous State = Unknown State (0x0)
  Flags (0000000000)  
0: kd> !irp ffffe0019e31f010
Irp is active with 6 stacks 4 is current (= 0xffffe0019e31f1b8)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
>[IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
            0 e1 ffffe0019a457060 00000000 fffff8000444278c-ffffd000bb16e8f0 Success Error Cancel pending
           \Driver\pci    dxgkrnl!DpiFdoPowerCompletionRoutine
            Args: 00000000 00000001 00000001 00000000
 [IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
            0 e1 ffffe0019e411040 00000000 fffff8001ad3075c-ffffe0019fa40ed8 Success Error Cancel pending
          *** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
 \Driver\nvlddmkm    nt!PopRequestCompletion
            Args: 00000000 00000001 00000001 00000000
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-ffffe0019fa40ed8    

0: kd> lmvm nvlddmkm
Browse full module list
start             end                 module name
fffff800`0565a000 fffff800`0633a000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: nvlddmkm.sys
    Image name: nvlddmkm.sys
    Browse all global symbols  functions  data
    Timestamp:        Mon Nov  3 12:40:19 2014 (5457E833)
    CheckSum:         00CA351E
    ImageSize:        00CE0000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Information from resource tables:
Code:
dps fffff801707bc000 fffff801707bcff8
fffff801`707bc008  fffff801`e0d2f2f0 crashdmp!Context+0xa0
fffff801`707bc018  fffff801`6ebbb9a5 nt!IoWriteCrashDump+0x469
fffff801`707bc030  fffff801`e0d2f201 crashdmp!StrDumpComplete+0x1
fffff801`707bc050  fffff801`6ed5ba00 nt!KiInitialThread
fffff801`707bc0a8  fffff801`6f19dbc8 hal!HalSocRequestApi+0xe8
fffff801`707bc0c8  fffff801`6ed5ba00 nt!KiInitialThread
fffff801`707bc0f0  fffff801`6ece42c0 nt!IopTriageDumpDataBlocks
fffff801`707bc100  fffff801`6ebc9bac nt!KiBugCheckProgress
fffff801`707bc178  fffff801`6ebc9a85 nt!KeValidateBugCheckCallbackRecord+0x5d
fffff801`707bc1a8  fffff801`6ecf4180 nt!KiInitialPCR+0x180
fffff801`707bc1b8  fffff801`6ecf4180 nt!KiInitialPCR+0x180
fffff801`707bc1e8  fffff801`6ebc96ea nt!KeBugCheck2+0xb56
fffff801`707bc1f0  fffff801`6ecb8be0 nt!EtwpBugCheckCallback
fffff801`707bc1f8  fffff801`6ecdfda0 nt!KeBugCheckReasonCallbackListHead
fffff801`707bc200  fffff801`6ecdfda0 nt!KeBugCheckReasonCallbackListHead
fffff801`707bc220  fffff801`6ed5ba00 nt!KiInitialThread
fffff801`707bc228  fffff801`6ebc9bac nt!KiBugCheckProgress
fffff801`707bc270  fffff801`6ed5ba00 nt!KiInitialThread
fffff801`707bc278  fffff801`dfa01f88 Wdf01000!FxIoQueue::DispatchEvents+0x1c8
fffff801`707bc288  fffff801`6ecf4180 nt!KiInitialPCR+0x180
fffff801`707bc298  fffff801`6ebc9bac nt!KiBugCheckProgress
fffff801`707bc2a8  fffff801`e235e619*** WARNING: Unable to verify timestamp for athwbx.sys
*** ERROR: Module load completed but symbols could not be loaded for athwbx.sys
 athwbx+0xdc619
fffff801`707bc338  fffff801`dfa0930a Wdf01000!FxPkgIo::EnqueueRequest+0x26a
fffff801`707bc3d8  fffff801`6ecb1580 nt!ExNode0+0x100
fffff801`707bc458  fffff801`6eb543a0 nt!KeBugCheckEx
fffff801`707bc848  fffff801`6eb3f879 nt!IopIsAddressRangeValid+0x39
fffff801`707bc878  fffff801`6eb3f879 nt!IopIsAddressRangeValid+0x39
fffff801`707bc8a8  fffff801`6eb3f7c5 nt!IopAddTriageDumpDataBlock+0x41
fffff801`707bc8e8  fffff801`6eb544a4 nt!KeBugCheckEx+0x104
fffff801`707bc928  fffff801`6ec07406 nt!PopIrpWatchdogBugcheck+0xde
fffff801`707bc968  fffff801`6ecbf430 nt!PopIrpList
fffff801`707bc970  fffff801`6ecbe740 nt!PopIrpThreadList
fffff801`707bc978  fffff801`6ecb1580 nt!ExNode0+0x100
fffff801`707bc980  fffff801`6ecf4180 nt!KiInitialPCR+0x180
fffff801`707bc988  fffff801`6ec07326 nt!PopIrpWatchdog+0x32
fffff801`707bc9a8  fffff801`6ea9077d nt!EtwGetKernelTraceTimestamp+0x3d
fffff801`707bc9b8  fffff801`6ecbf420 nt!PopIrpLock
fffff801`707bc9d8  fffff801`6ea8da88 nt!KiRetireDpcList+0x4f8
fffff801`707bc9f8  fffff801`6ecf4180 nt!KiInitialPCR+0x180
fffff801`707bca08  fffff801`6eb09bdd nt!PpmIdleExecuteTransition+0x60d
fffff801`707bca28  fffff801`6ecf7780 nt!KiInitialPCR+0x3780
fffff801`707bca48  fffff801`6ed5ba00 nt!KiInitialThread
fffff801`707bca58  fffff801`6ec072f4 nt!PopIrpWatchdog
fffff801`707bca70  fffff801`6ed5ba00 nt!KiInitialThread
fffff801`707bcac8  fffff801`6eb55d64 nt!KiInterruptDispatchNoLockNoEtw+0x44
fffff801`707bcae8  fffff801`6ecf4180 nt!KiInitialPCR+0x180
fffff801`707bcb20  fffff801`6ec072f4 nt!PopIrpWatchdog
fffff801`707bcb30  fffff801`6eb657cf nt!memset+0xcf
fffff801`707bcc18  fffff801`6eb57593 nt!SwapContext_PatchStMxCsr+0x54
fffff801`707bcc40  fffff801`6ea14000 nt!_guard_check_icall_fptr  (nt+0x0)
fffff801`707bcc48  fffff801`dfb628f8 ACPI!InsertReadyQueue+0x78
fffff801`707bcc58  fffff801`6eb580ba nt!KiIdleLoop+0x5a
fffff801`707bcc60  fffff801`6ecf4180 nt!KiInitialPCR+0x180
fffff801`707bcc68  fffff801`6ecf4180 nt!KiInitialPCR+0x180
fffff801`707bcc70  fffff801`6ed5ba00 nt!KiInitialThread
fffff801`707bcd80  fffff801`6ed19000 nt!BcpCursor  (nt+0x305000)
fffff801`707bcd88  fffff801`6ea14000 nt!_guard_check_icall_fptr  (nt+0x0)

0: kd> lmvm athwbx
Browse full module list
start             end                 module name
fffff801`e2282000 fffff801`e2646000   athwbx   T (no symbols)           
    Loaded symbol image file: athwbx.sys
    Image path: athwbx.sys
    Image name: athwbx.sys
    Browse all global symbols  functions  data
    Timestamp:        Thu Jun  5 20:23:53 2014 (53913449)
    CheckSum:         003BE898
    ImageSize:        003C4000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Information from resource tables:
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset

Hudiny

New Member
Posts
2
#3
Yes! From Dell Support site dowloaded and installed the latest VGA and WiFi drivers.
 

My Computer

System One

  • OS
    Win 8.1 Pro
    Computer type
    Laptop
    System Manufacturer/Model
    Dell

axe0

BSOD Kernel Dump Analyst
VIP Member
Pro User
Posts
2,434
#4
Please do the following for a clean install of the drivers.
  1. Open the Run box (press Windows key + r)
  2. Enter devmgmt.msc
  3. Right click the Dell WiFi device and choose Uninstall Device
  4. If the option is present, check Delete the driver software for this device.
Do the same for the Nvidia display adapter, then reboot your laptop.

If either of them didn't have an option to delete the driver software, their drivers will have been reinstalled after rebooting the laptop.
If the option was present, please run the installer again to install the driver.
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset

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