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BSoD crashes while gaming dxgmm1.sys


macfett

New Member
NM

Posts
4
#1
Since about 22 Dec 2016 I have been having crashes with my new (~6 month old) computer.

It has been happening more and more frequently, to the point that I can not play any games. The crashes seem to have only generated the same BSoD message twice. I've been trying to get pictures of them to try and find a solution.

I have run memtest86 4 passes 0 errors, I've done hard drive checks everything passed. I did install an older video driver today thinking it may have been that causing the problem as the crashes started roughly a week after I updated to the newest.

After the crashes started I did a through cleaning of all my fans and vents as I live in New Mexico and everything is always very dusty here. But it was far less dusty than many other computers I've used with no problem. But after the cleaning things seemed to improve until yesterday when the crashes (BSoD while playing Civ VI and game crashing while playing Wow64) started again. Tonight I logged into WoW real quick to let my guild know I am having computer trouble I got a BSoD (first from WoW that I recall).

Attaching my dm_log_collector zip. If there is any more info I need to provide I will be happy to do so.
View attachment 68616

Not sure if this helps or not, but I uploaded all of the "screen shots" I have of my BSoDs. BSoDs - Album on Imgur
 

My Computer

System One

  • OS
    8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home grown
    CPU
    AMD FX-8350
    Motherboard
    ASUSTek M5A99FX Pro 2.0
    Memory
    16gb Dual-Channel DDR3
    Graphics Card(s)
    ASUS nVidia 970
    Sound Card
    RealTek OnBoard
    Monitor(s) Displays
    Asus VS248H-P 24-Inch Full-HD LED Monitor
    Screen Resolution
    1920x1080
    Hard Drives
    Crucial SSD 480gb
    Seagate 2TB
    PSU
    EVGA 700 B1 80+ Bronze, 700W Power Supply 100-B1-0700-K1
    Case
    Cooler Master HAF XB II EVO No Power Supply ATX HTPC Case RC-902XB-KKN2
    Keyboard
    Logitech G15
    Mouse
    Logitech m570 Trackball
    Internet Speed
    6mbps LOS radio
    Browser
    Chrome/Opera
    Antivirus
    Windows Defender

axe0

BSOD Kernel Dump Analyst
VIP Member
Pro User
Posts
2,365
#2
Is drivereasy used for installing drivers?
If so, revert back the installations. Easiest to do this would be by using a restore point or a backup from the system (like Macrium Reflect).


Uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from Nvidia. Be sure the clean install box is checked and only install the Graphics driver and the PhysX driver, you can use this tutorial for the installation part :arrow: NVIDIA Drivers - Avoid Problems - Windows 7 Help Forums

Code:
5: kd> lmvm nvlddmkm
Browse full module list
start             end                 module name
fffff801`aa2a4000 fffff801`ab05e000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Browse all global symbols  functions  data
    Timestamp:        Thu Dec  1 17:35:09 2016 (5840513D)
    CheckSum:         00D67A50
    ImageSize:        00DBA000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Note   Note
If newer drivers don't help, try using older drivers




It looks like the Nvidia driver was trying to write to an execute/read-protected memory address.
Code:
5: kd> knL
  *** Stack trace for last set context - .thread/.cxr resets it
 # Child-SP          RetAddr           Call Site
00 ffffd000`2467d7f0 fffff801`a9d9ca31 dxgmms1!VIDMM_GLOBAL::ReferenceDmaBuffer+0x191d6
01 ffffd000`2467dbc0 fffff801`a9c65a29 dxgmms1!VidMmReferenceDmaBuffer+0x55
02 ffffd000`2467dc20 fffff801`a9c5ee75 dxgkrnl!DXGCONTEXT::Render+0x229
03 ffffd000`2467e770 fffff803`5bd5dbb3 dxgkrnl!DxgkRender+0x325
04 ffffd000`2467ea80 00007ffa`399517fa nt!KiSystemServiceCopyEnd+0x13
05 000000cb`2b34ee18 00000000`00000000 0x00007ffa`399517fa

5: kd> !pte fffff801`a9ddf156 488b442460 
                                           VA fffff801a9ddf156
PXE at FFFFF801A9DDF156    PPE at FFFFF801A9DDF156    PDE at FFFFF801A9DDF156    PTE at FFFFF801A9DDF156
contains 588B486024448B48
not valid
 Transition: 486024448
 Protect: 1a - Execute WC

5: kd> !pte fffff801a9ddf156
                                           VA fffff801a9ddf156
PXE at FFFFF6FB7DBEDF80    PPE at FFFFF6FB7DBF0030    PDE at FFFFF6FB7E006A70    PTE at FFFFF6FC00D4EEF8
contains 00000000004A4063  contains 00000000002F6863  contains 00000001019CB863  contains 3610000101804860
pfn 4a4       ---DA--KWEV  pfn 2f6       ---DA--KWEV  pfn 1019cb    ---DA--KWEV  not valid
                                                                                  Transition: 101804
                                                                                  Protect: 3 - ExecuteRead
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset

macfett

New Member
NM

Posts
4
#3
Driver Easy is a driver updater. I have been just using it to help find newer drivers hoping to find the problem, but it ended up causing some problems once a component was updated subcomponents wouldn't work (like the front USB ports stopped working) so I did a system restore to before I installed it.

Display driver cleaned and reinstalled. Spooling up Civ VI to see how it runs.

[edit]I ended up playing Civ VI into the wee hours of the morning. Running World of Warcraft now, things are looking good.[/edit]
 
Last edited:

My Computer

System One

  • OS
    8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home grown
    CPU
    AMD FX-8350
    Motherboard
    ASUSTek M5A99FX Pro 2.0
    Memory
    16gb Dual-Channel DDR3
    Graphics Card(s)
    ASUS nVidia 970
    Sound Card
    RealTek OnBoard
    Monitor(s) Displays
    Asus VS248H-P 24-Inch Full-HD LED Monitor
    Screen Resolution
    1920x1080
    Hard Drives
    Crucial SSD 480gb
    Seagate 2TB
    PSU
    EVGA 700 B1 80+ Bronze, 700W Power Supply 100-B1-0700-K1
    Case
    Cooler Master HAF XB II EVO No Power Supply ATX HTPC Case RC-902XB-KKN2
    Keyboard
    Logitech G15
    Mouse
    Logitech m570 Trackball
    Internet Speed
    6mbps LOS radio
    Browser
    Chrome/Opera
    Antivirus
    Windows Defender

axe0

BSOD Kernel Dump Analyst
VIP Member
Pro User
Posts
2,365
#4
Good to hear, watch how it goes for a few days and let me know how it goes :)
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset

macfett

New Member
NM

Posts
4
#5
I've had 3 crashes today, but I think the fans on my 970 stopped working. I have my only 620 in right now. Tomorrow I'm going to put the 970 back into the system now that I've downloaded ASUS' GPU Tweak program and see if I can force them to run. If not, hopefully I can get new fans for it.

[edit]Downloaded GPU Tweak II from Asus and was able to manually get the fans to run. I changed the temp at which they run, things are going good again... For now.[/edit]
 
Last edited:

My Computer

System One

  • OS
    8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home grown
    CPU
    AMD FX-8350
    Motherboard
    ASUSTek M5A99FX Pro 2.0
    Memory
    16gb Dual-Channel DDR3
    Graphics Card(s)
    ASUS nVidia 970
    Sound Card
    RealTek OnBoard
    Monitor(s) Displays
    Asus VS248H-P 24-Inch Full-HD LED Monitor
    Screen Resolution
    1920x1080
    Hard Drives
    Crucial SSD 480gb
    Seagate 2TB
    PSU
    EVGA 700 B1 80+ Bronze, 700W Power Supply 100-B1-0700-K1
    Case
    Cooler Master HAF XB II EVO No Power Supply ATX HTPC Case RC-902XB-KKN2
    Keyboard
    Logitech G15
    Mouse
    Logitech m570 Trackball
    Internet Speed
    6mbps LOS radio
    Browser
    Chrome/Opera
    Antivirus
    Windows Defender

macfett

New Member
NM

Posts
4
#6
Crashes have started again. I had just updated the driver (did the full driver wipe with Display Driver Uninstaller and then installed the new one only installing the PhysX and Display driver.

(can not get my minidump.zip to upload here so I stuck them in my box account, if someone would rather I shared it a different way I'll happily do so) https://app.box.com/s/ax7kvfaumqxhuosltzp04bivaam3lbjt

[edit]Thinking this may be a admin/standard user problem again. Been running as admin again for a couple days without incident.
 
Last edited:

My Computer

System One

  • OS
    8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home grown
    CPU
    AMD FX-8350
    Motherboard
    ASUSTek M5A99FX Pro 2.0
    Memory
    16gb Dual-Channel DDR3
    Graphics Card(s)
    ASUS nVidia 970
    Sound Card
    RealTek OnBoard
    Monitor(s) Displays
    Asus VS248H-P 24-Inch Full-HD LED Monitor
    Screen Resolution
    1920x1080
    Hard Drives
    Crucial SSD 480gb
    Seagate 2TB
    PSU
    EVGA 700 B1 80+ Bronze, 700W Power Supply 100-B1-0700-K1
    Case
    Cooler Master HAF XB II EVO No Power Supply ATX HTPC Case RC-902XB-KKN2
    Keyboard
    Logitech G15
    Mouse
    Logitech m570 Trackball
    Internet Speed
    6mbps LOS radio
    Browser
    Chrome/Opera
    Antivirus
    Windows Defender

axe0

BSOD Kernel Dump Analyst
VIP Member
Pro User
Posts
2,365
#7

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset