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Solved Bsod crash

chesand

New Member
Running windows 8 and suddenly the computer shows error msg windows 8 driver power state failure error and DPC watchdog violation and shuts down/ sleeps , cannnot get to check anything...what shall I do? the pc is an hp pavilion g7....computer does not remain on to run diagnostic checks..
 

My Computer

System One

  • OS
    Windows 8

chesand

New Member
I would like to follow the Blue Screen of Death Posting Instructions but unfortunately, I cannot. The computer does not stay on long enough for me to run any diagnostic tests, no dump files are accessible. As soon as it starts up, within 10-20 secs the keyboard becomes inactive and then the BSOD shows itself. Is there a workaround?
 

My Computer

System One

  • OS
    Windows 8

chesand

New Member
Finally

Sorry it took so long but finally completed the hardware diagnostic test Memtest86+ and no errors were detected. Took a screenshot of the results. See attached. What should I do next?
I eagerly await your guidance. Thanks
 

My Computer

System One

  • OS
    Windows 8

Anshad Edavana

New Member
Power User
Hi

How safe mode works ? . If you can run the system fine in safe mode, copy and zip all the files inside "C:\Windows\Minidump" folder and attach them with the next reply. Those are the crash dump files which hopefully give us some clues about what is going on with your machine. If the "Minidump" folder seems to be empty, follow instructions from the below link and to set Windows to write "Small memory dumps".

Set MiniDump
 

My Computer

System One

  • OS
    Windows 7

chesand

New Member
Hi

Long process to get here, long story but, finally able to configure dump file settings and then via safe mode which was initially disabled, located the minidump. So here goes...see attached.
I really hope that this can point to the real issue so that I can have it fixed.
Thanks again for you guidance.
 

My Computer

System One

  • OS
    Windows 8

Anshad Edavana

New Member
Power User
Hi

All your crash dump shows the same stop code - Bug Check 0x133 (DPC_WATCHDOG_VIOLATION)

Code:
BugCheck 133, {0, 504, 503, 0}

Probably caused by : ACPI.sys ( ACPI!ACPIEcServiceIoLoop+1c2 )

This particular bugcheck is only present in "Windows 8" and so far the most difficult one to troubleshoot. The crash dump seems to blame ACPI.SYS which is related to the power management part of Windows.

Please try the below steps.

1. Make sure current power plan is set to "Balanced".

http://www.eightforums.com/tutorials/5464-power-plan-settings-change-windows-8-a.html

2. Update system BIOS.

HP Notebook System BIOS Update (AMD Processors) - HP Pavilion g7-2269wm Notebook PC | HP® Support

3. Uninstall Norton antivirus.

There is both Norton 360 and Comodo Internet Security/Firewall are installed on your system. Running two antivirus or firewall program simultaneously will result in serious conflicts (and actually it will lower the system security). Whether your BSOD issue is caused by this or not, you should remove either one of them completely. Since it is not possible to uninstall "Comodo" properly from "Safe mode" , please remove "Norton" by running the official removal tool.

ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe


If the issue remains after performing the above steps, please upload the newly created dump with next reply.
 

My Computer

System One

  • OS
    Windows 7

chesand

New Member
Hi Anshad

How significant is "Balanced" in the Power Options because I only have the options Energy Star Qualified (recommended) and Power Saver. I've selected the Energy Star. Additionally, I've been told that technicians usually shy away from updating the system BIOS as it is very tricky and can be risky. Since I am far from being a technician:rolleyes:, is it safe for me to attempt to update the BIOS? What could possibly go wrong, in fact more wrong, when I do that? Please advise.
 

My Computer

System One

  • OS
    Windows 8

chesand

New Member
Anshad

I attempted to update the System BIOS but I got the following error - "InsydeFlash cannot load the driver. Please close all applications. If you run this utility in Windows 8, please run as Administrator". Please note that I ran it as Administrator and the only thing that was open was the usb drive to which I had copied the application....By the way, I removed Norton 360 but nothing has improved. Since the BIOS update was not complete, should I still attach the newly created dump?
 

My Computer

System One

  • OS
    Windows 8

Anshad Edavana

New Member
Power User
Hi

"Norton" seems to be uninstalled correctly so it is not a problem anymore. A the new crash dump also blames Windows system files, it is tricky to find the real culprit. Please try the below steps one by one.

1. Perform a clean boot.

A clean boot will disable all third party services form the system . Please follow instructions from the below link and perform a clean boot.

http://www.eightforums.com/tutorials/23382-troubleshoot-problem-clean-boot-windows-8-a.html

If the system works fine without crashes, refer part two to find the culprit.

2. If the BSOD happens even in a clean boot state, try uninstalling drivers one by one and check whether the BSOD stops. Often power related issues are caused by network interface drivers. So start with uninstalling wireless driver.

Open "device manager" and right click on the "Atheroz" wireless LAN driver. Right click and choose "Uninstall". Select "Delete driver" and press OK" button.

kb27259-004_en_v3.png

Now try to boot in to normal mode. If not possible, repeat the steps with "Realtek" LAN driver.


3. If nothing helps, enable "driver verifier" from "Safe mode".

Driver Verifier - BSOD related - Sysnative Forums

Next time BSOD happens, hopefully the dump will contain details of the offending driver.
 

My Computer

System One

  • OS
    Windows 7

chesand

New Member
Fantastic!

This was a very tedious process but well worth it because I was able to isolate the cause of the problem. All the services passed the test. It was the application Comodo LivePC Support Component in Startup. I disabled it and I am no longer having the BSOD issue. I thought that I could use the Add/Remove Programs to remove it but it is incorporated in Comodo and I have no idea if or how that component can be isolated. If you know how to do that then I will appreciate your guidance. If not, then I guess I may have to function with that application being disabled.
Your help was invaluable in troubleshooting this problem. You are obviously an expert. I truly appreciate all your time, guidance and patience in supporting me to have this issue rectified.
Thanks again.
 

My Computer

System One

  • OS
    Windows 8

Anshad Edavana

New Member
Power User
Hi

I am glad that you was able to find the culprit. My recommendation is to fully uninstall "Comodo" at least as a test. If the system works fine, re-install either "Comodo" or "Norton" (only one) . Since "Comodo" is creating problems, i would go with "Norton 360". Whether you choose "Norton" or "Comod" , make sure Windows is up to date and you are using the latest setup downloaded from the respective site.

Norton : Norton Free Trials

Comodo : Antivirus Free Trail for 30 Days | Internet Security Free Trial

If you choose to stay with 'Comodo" , deselect "Comodo Geek buddy" and "Comodo Dragon" and only install the "Comodo internet Security".

Comodo Internet Security setup | Comodo Internet Security v5.9/5.10
 

My Computer

System One

  • OS
    Windows 7

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