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BSOD crash my system, dump error, system_service_exceptio


gumitek

New Member
Posts
2
#1
this my problem :(, system was installed a few days ago. Was clean installation.

startup program are:

Skype, Qip, SkyDrive, Steam, EVGA Precious and Advanced System Care.

first crash SYSTEM_SERVICE_EXCEPTION,
View attachment 13104

second crash KERNEL_SECURITY_CHECK
View attachment 13102

My configurations are
AMD Athlon X2 6000+ 3.01 GHz
4 gb ddr2 ram
NVidia GTX 260 896MB graphics

Windows8 Pro x64 CZ distribution

Attachce insert.
SF_Diagnostic_Tool.

Thanks for help :)
 
Last edited:

My Computer

System One

  • OS
    Windows 8 Pro x64
    CPU
    AMD Athlon X2 6000+
    Motherboard
    ASUSTek Computer INC. model: M2R32-MVP
    Memory
    A-DATA Vitesta Extreme Edition DDR2 800 4x1GB
    Graphics Card(s)
    NVIDIA GeForce GTX 260 896MB
    Monitor(s) Displays
    SAMSUNG SyncMaster SA300 24"
    Screen Resolution
    1920x1080
    Hard Drives
    Wester Digital Caviar Black 1TB SATA2
    Internet Speed
    Wifi

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#2
2 problem devices:
Myš Microsoft pro port PS/2 ACPI\PNP0F03\4&FE9E46D&0 This device is not present, is not working properly, or does not have all its drivers installed.

Standardní klávesnice PS/2 ACPI\PNP0303\4&FE9E46D&0 This device is not present, is not working properly, or does not have all its drivers installed.
If you are using a USB mouse and keyboard, these errors are likely OK to ignore. If not, then please post back

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Win7 systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions). I also suspect that this is true for Win8 systems.
Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): [DEL] DuplexSecure - FAQ [/DEL] Link broken as of 21 Jul 2012
New link (15 Aug 2012): DuplexSecure - Downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link: Disc-Tools.com
Manual procedure here: Registry and SPTD problems | DAEMON Pro Help
EVGA Precision causes BSOD's in some Win7 systems. I'm unsure of EVGA PrecisionX and it's affects on Win8 - so please keep an eye on it "just in case". If you don't need it, then simply uninstall it. If overclocking, please stop while we're troubleshooting. Feel free to resume the overclock once the BSOD's have stopped.

You must update the Asus ATK0110 ACPI Utility driver - the 2005 version (which is installed on your system) is known to cause BSOD's on some Win7 and Win8 systems. You can get this from the Asus download site for your motherboard (usually in the Utilities or ATK section).

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

ASACPI.sys Sun Mar 27 22:30:36 2005 (42476C4C)
Asus ATK0110 ACPI Utility (a known BSOD maker in Win7). Also a part of the Asus PCProbe and AISuite Utilities
http://www.carrona.org/drivers/driver.php?id=ASACPI.sys

speedfan.sys Fri Mar 18 12:08:46 2011 (4D83838E)
SpeedFan
http://www.carrona.org/drivers/driver.php?id=speedfan.sys

RTCore64.sys Tue Sep 6 08:24:50 2011 (4E661112)
RivaTuner/EVGA Precision/MSI Afterburner (known BSOD issues w/Win7)
http://www.carrona.org/drivers/driver.php?id=RTCore64.sys

yk63x64.sys Tue Oct 11 08:41:20 2011 (4E943970)
Marvell Yukon network controller
yk63x64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

dtsoftbus01.sys Fri Jan 13 08:45:46 2012 (4F10358A)
Daemon Tools driver [br] Possible BSOD issues in Win7
http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys



Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Mon Dec 17 15:24:27.830 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\121712-19858-01.dmp]
Windows 8 Kernel Version 9200 MP (2 procs) Free x64
Built by: [B]9200[/B].16461.amd64fre.win8_gdr.121119-1606
System Uptime:[B]0 days 0:15:34.637[/B]
Probably caused by :[B]win32k.sys ( win32k!_report_gsfailure+5 )[/B]
BugCheck [B]139, {2, fffff8800df64020, fffff8800df63f78, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000139]KERNEL_SECURITY_CHECK_FAILURE (139)[/url]
Arguments: 
Arg1: 0000000000000002, Stack cookie instrumentation code detected a stack-based
    buffer overrun.
Arg2: fffff8800df64020, Address of the trap frame for the exception that caused the bugcheck
Arg3: fffff8800df63f78, Address of the exception record for the exception that caused the bugcheck
Arg4: 0000000000000000, Reserved
BUGCHECK_STR:  0x139
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME: [B]explorer.exe[/B]
FAILURE_BUCKET_ID: [B]0x139_2_win32k!_report_gsfailure[/B]
  BIOS Version                  1109   
  BIOS Release Date             09/22/2009
  Manufacturer                  System manufacturer
  Product Name                  System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Dec 17 15:08:06.959 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\121712-22370-01.dmp]
Windows 8 Kernel Version 9200 MP (2 procs) Free x64
Built by: [B]9200[/B].16461.amd64fre.win8_gdr.121119-1606
System Uptime:[B]1 days 3:56:09.984[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!ObReferenceObjectByHandleWithTag+bb )[/B]
BugCheck [B]3B, {c0000005, fffff800a78c489b, fffff8800ec98f70, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff800a78c489b, Address of the instruction which caused the bugcheck
Arg3: fffff8800ec98f70, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME: [B]chrome.exe[/B]
FAILURE_BUCKET_ID: [B]0x3B_nt!ObReferenceObjectByHandleWithTag[/B]
  BIOS Version                  1109   
  BIOS Release Date             09/22/2009
  Manufacturer                  System manufacturer
  Product Name                  System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]
3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Mon Dec 17 15:24:27.830 2012 (UTC - 5:00)**************************
[COLOR=RED][B]ASACPI.sys                  Sun Mar 27 22:30:36 2005 (42476C4C)[/B][/COLOR]
[COLOR=RED][B]speedfan.sys                Fri Mar 18 12:08:46 2011 (4D83838E)[/B][/COLOR]
[COLOR=RED][B]RTCore64.sys                Tue Sep  6 08:24:50 2011 (4E661112)[/B][/COLOR]
[COLOR=RED][B]yk63x64.sys                 Tue Oct 11 08:41:20 2011 (4E943970)[/B][/COLOR]
[COLOR=RED][B]dtsoftbus01.sys             Fri Jan 13 08:45:46 2012 (4F10358A)[/B][/COLOR]
GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
nvlddmkm.sys                Tue Oct  2 14:21:13 2012 (506B3099)
[/font]
http://www.carrona.org/drivers/driver.php?id=ASACPI.sys
http://www.carrona.org/drivers/driver.php?id=speedfan.sys
http://www.carrona.org/drivers/driver.php?id=RTCore64.sys
yk63x64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys
http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model Number
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)