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BSOD - Computer sleeps - computer crashes


JeffKinzer

New Member
Posts
5
#1
Have a dell xps 12, a few days ago, I was having some serious wireless communication issues and after several reboots, it stopped, but from that point forward when it tried to sleep it crashed.

I had previously installed then turned off netgears parental controls (and have since removed).

Get several errors in log:
mDNSCoreReceiveResponse: Unexpected conflict discarding 21 102.1.168.192.in-addr.arpa. PTR JAK88-LT-WIN8.local.
mDNSCoreReceiveResponse: Received from 192.168.1.102:5353 23 102.1.168.192.in-addr.arpa. PTR JAK88-LT-WIN8-2.local.
Report Server Windows Service (KINZERDB) cannot connect to the report server database.


I can include a memory dump as well, but its huge.
 

My Computer

System One

  • OS
    Windows 7, XP, Vista

blueelvis

OMG Debugger!
VIP Member
Pro User
India

Posts
2,097
#2
Hi Jeffkinzer & Welcome to the forums ^_^,

I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-
Code:
0: kd> !irp ffffe001637263e0
Irp is active with 5 stacks 3 is current (= 0xffffe00163726540)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    
   Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    
   Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0  0 ffffe00158780050 00000000 00000000-00000000    
       Unable to load image \SystemRoot\system32\DRIVERS\NETwbw02.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for NETwbw02.sys
*** ERROR: Module load completed but symbols could not be loaded for NETwbw02.sys
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ndis.sys - 
 \Driver\[COLOR=#ff0000][B][U]NETwNb64[/U][/B][/COLOR]
   Args: 00014400 00000000 00000004 00000002
 [ 16, 2]   0 e1 ffffe00158789040 00000000 fffff80153591f48-ffffe00169fa7010 Success Error Cancel pending
       *** ERROR: Module load completed but symbols could not be loaded for vwifibus.sys
 \Driver\vwifibus nt!PopSystemIrpCompletion
   Args: 00014400 00000000 00000004 00000002
 [  0, 0]   0  0 00000000 00000000 00000000-ffffe00169fa7010    
   Args: 00000000 00000000 00000000 00000000
The driver causing the IRP Blockage is the Intel Wireless Network Card Driver and that is why you are experiencing those drivers.
Below is a list of 3rd party drivers present on your system -
Code:
**************************Tue Jan  6 13:14:08.182 2015 (UTC + 5:30)**************************
[COLOR=#ff0000][B][U]npf.sys                     Fri Jun 25 22:20:58 2010 (4C24DE72)
WPRO_41_2001.sys            Tue Nov  8 02:34:48 2011 (4EB847F0)
[/U][/B][/COLOR][B][U]GEARAspiWDM.sys             Fri May  4 01:26:17 2012 (4FA2E2E1)
irstrtdv.sys                Fri Jul 13 05:28:02 2012 (4FFF648A)
DellRbtn.sys                Sat Aug  4 03:02:54 2012 (501C4386)
ISCTD64.sys                 Wed Nov 28 01:22:34 2012 (50B51A02)
[/U][/B]imsevent.sys                Wed Jan  9 01:03:33 2013 (50EC748D)
ikbevent.sys                Wed Jan  9 01:04:06 2013 (50EC74AE)
usb3Hub.sys                 Mon Feb 18 16:21:17 2013 (512207A5)
ElbyCDIO.sys                Mon Mar  4 14:51:51 2013 (513467AF)
btmhsf.sys                  Thu Mar 28 15:15:16 2013 (5154112C)
ibtusb.sys                  Mon Apr 22 22:40:16 2013 (51756EF8)
TeeDriverx64.sys            Tue Apr 23 23:06:39 2013 (5176C6A7)
iaStorA.sys                 Tue Apr 30 05:33:40 2013 (517F0A5C)
dump_iaStorA.sys            Tue Apr 30 05:33:40 2013 (517F0A5C)
SynTP.sys                   Tue May 14 19:32:29 2013 (519243F5)
SynRMIHID.sys               Tue May 14 20:11:34 2013 (51924D1E)
AMPPAL.sys                  Tue May 21 20:42:37 2013 (519B8EE5)
iaLPSSi_I2C.sys             Wed Jun 26 19:52:53 2013 (51CAF93D)
iaLPSSi_GPIO.sys            Wed Jun 26 19:52:54 2013 (51CAF93E)
RTKVHD64.sys                Tue Jul  9 18:49:59 2013 (51DC0DFF)
VClone.sys                  Wed Jul 24 20:32:55 2013 (51EFEC9F)
intelppm.sys                Thu Aug 22 14:16:35 2013 (5215CFEB)
ctxusbm.sys                 Mon Sep  9 21:32:22 2013 (522DF10E)
NETwbw02.sys                Thu Sep 19 13:10:12 2013 (523AAA5C)
iwdbus.sys                  Wed Dec 18 04:17:38 2013 (52B0D48A)
igdkmd64.sys                Thu Jan 23 04:12:16 2014 (52E04948)
http://www.carrona.org/drivers/driver.php?id=npf.sys
http://www.carrona.org/drivers/driver.php?id=WPRO_41_2001.sys
http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
http://www.carrona.org/drivers/driver.php?id=irstrtdv.sys
http://www.carrona.org/drivers/driver.php?id=DellRbtn.sys
http://www.carrona.org/drivers/driver.php?id=ISCTD64.sys
http://www.carrona.org/drivers/driver.php?id=imsevent.sys
http://www.carrona.org/drivers/driver.php?id=ikbevent.sys
http://www.carrona.org/drivers/driver.php?id=usb3Hub.sys
http://www.carrona.org/drivers/driver.php?id=ElbyCDIO.sys
http://www.carrona.org/drivers/driver.php?id=btmhsf.sys
http://www.carrona.org/drivers/driver.php?id=ibtusb.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=SynRMIHID.sys
http://www.carrona.org/drivers/driver.php?id=AMPPAL.sys
http://www.carrona.org/drivers/driver.php?id=iaLPSSi_I2C.sys
http://www.carrona.org/drivers/driver.php?id=iaLPSSi_GPIO.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=VClone.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=ctxusbm.sys
http://www.carrona.org/drivers/driver.php?id=NETwbw02.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys

Kindly follow the below steps, one step at a time and then checking for BSODs -

  1. Kindly remove any software which is using the WinPCAP Libraries because they are extremely old. The drivers highlighted in RED are extremely old.
  2. Kindly update your networking drivers from this link (Under the Network Dropdown) - http://www.dell.com/support/home/us/en/04/product-support/product/xps-12-9q33/drivers
  3. Update the drivers highlighted in BLACK & UNDERLINE


Let me know how it goes ^_^

-Pranav
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!

blueelvis

OMG Debugger!
VIP Member
Pro User
India

Posts
2,097
#4
dumb question, but how do I get rid of the red drivers, and update the black/underline ones?

And thanks for the info!
Hi Jeffkinzer ^_^,

I have provided links in my previous post which would provide you with more information on where to find the updates.

Regarding the drivers in RED, see if you can find the program associated with it. Once you find the program, uninstall it and make sure that the driver is not there by doing a manual system wide search for the driver.

If you are not able to find any Software, search for the drivers and rename them so like "npf.sys" -> "npf.bak".

Yes, update the drivers in BLACK & UNDERLINE.

Let me know how it goes ^_^.

-Pranav
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!

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