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BSOD at Random Times for Random Reasons


Posts
1
#1
DCP Watchdog, Memory Management, Kernel Security Failure and several others at random times - especially during large file transfers between drives. I did a memory test and it stated there was an issue but I removed the culprit and the random BSOD continues.

Thanks for your help
 

My Computer

System One

  • OS
    Windows 8.1 64

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#2
Have you rerun the memory test? If so, did it pass?
Have you run other hardware diagnostics? Here's a link to the one's I suggest (and they're free): Hardware Diagnostics Start with the hard drive tests as this involves "large file transfers between drives"

You have 3 or 4 hard drives. What is the make/model/wattage and age of your Power Supply?

Lot's of Windows Updates failures in the WER section of the MSINFO32 report. If the problems continue, please post over in the Windows Updates & Activation - Windows 8 Forums for further expert assistance with this issue.

Out of 5 memory dumps there were 4 different BSOD error codes. The differing error codes are usually symptomatic of a lower level problem within the system. They are usually caused by one of these things:
- borked (broken) hardware (several different procedures used to isolate the problem device)
- BIOS issues (check for updates at the motherboard manufacturer's website)
- overclocking/overheating - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
- dirt/dust/hair/fur/crud inside the case. Blow out the case/vents with canned air (DO NOT use an air compressor or vacuum as they can cause damage to the system)
- missing Windows Updates
- compatibility issues (3rd party hardware/drivers), older systems, or even pirated systems
- low-level driver problems
- or even malware (scanned for when we ask for hardware diagnostics from Initial Hardware Diagnostics or Hardware Diagnostics ).

You can get a head start on the hardware diagnostics if you'd like - they are located here: Hardware Diagnostics

One of the memory dumps points to USB issues. What do you have connected to the USB ports on your system?

Please uninstall the Western Digital software from the system. The wdcsam64.sys driver dates from 2008 and is known to cause BSOD's on some systems.

Please post back with the results of the hardware diagnostics and we'll move on from there.
While waiting for a reply, please run Driver Verifier according to these instructions: Driver Verifier Settings

Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Sun Nov 16 01:56:18.114 2014 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\111614-4843-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].17328.amd64fre.winblue_r3.140827-1500
System Uptime:[B]0 days 2:18:04.846[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!KiFastFailDispatch+d0 )[/B]
BugCheck [B]139, {3, ffffd000b15e96f0, ffffd000b15e9648, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000139]KERNEL_SECURITY_CHECK_FAILURE (139)[/url]
Arguments: 
Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
Arg2: ffffd000b15e96f0, Address of the trap frame for the exception that caused the bugcheck
Arg3: ffffd000b15e9648, Address of the exception record for the exception that caused the bugcheck
Arg4: 0000000000000000, Reserved
BUGCHECK_STR:  0x139
DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x139_3_nt!KiFastFailDispatch[/B]
CPUID:        "Intel(R) Core(TM) i5-4570R CPU @ 2.70GHz"
MaxSpeed:     2700
CurrentSpeed: [B]2694[/B]
  BIOS Version                  F3
  BIOS Release Date             02/10/2014
  Manufacturer                  GIGABYTE
  Product Name                  M4HM85P-00
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Nov 15 22:12:06.045 2014 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\111614-16671-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].17328.amd64fre.winblue_r3.140827-1500
System Uptime:[B]0 days 12:41:05.794[/B]
Probably caused by :[B]memory_corruption ( nt!MiIdentifyPfn+174 )[/B]
BugCheck [B]A, {18, 2, 0, fffff8009e470d44}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000000A]IRQL_NOT_LESS_OR_EQUAL (a)[/url]
Arguments: 
Arg1: 0000000000000018, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff8009e470d44, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID: [B]AV_nt!MiIdentifyPfn[/B]
CPUID:        "Intel(R) Core(TM) i5-4570R CPU @ 2.70GHz"
MaxSpeed:     2700
CurrentSpeed: [B]2694[/B]
  BIOS Version                  F3
  BIOS Release Date             02/10/2014
  Manufacturer                  GIGABYTE
  Product Name                  M4HM85P-00
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Nov 15 09:30:08.787 2014 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\111514-19312-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].17328.amd64fre.winblue_r3.140827-1500
System Uptime:[B]0 days 0:50:13.526[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+16ec7 )[/B]
BugCheck [B]1A, {5003, fffff58010804000, 2708, 3bc20007786}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000001A]MEMORY_MANAGEMENT (1a)[/url]
Arguments: 
Arg1: 0000000000005003, The subtype of the bugcheck.
Arg2: fffff58010804000
Arg3: 0000000000002708
Arg4: 000003bc20007786
BUGCHECK_STR:  0x1a_5003
PROCESS_NAME:  WUDFHost.exe
FAILURE_BUCKET_ID: [B]0x1a_5003_nt!_??_::FNODOBFM::_string_[/B]
CPUID:        "Intel(R) Core(TM) i5-4570R CPU @ 2.70GHz"
MaxSpeed:     2700
CurrentSpeed: [B]2694[/B]
  BIOS Version                  F3
  BIOS Release Date             02/10/2014
  Manufacturer                  GIGABYTE
  Product Name                  M4HM85P-00
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Nov 15 03:11:47.848 2014 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\111514-14796-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].17328.amd64fre.winblue_r3.140827-1500
System Uptime:[B]0 days 19:31:22.589[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+cbab )[/B]
BugCheck [B]1A, {3452, 14f85000, fffff5801083d028, 9a1000001e873c04}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000001A]MEMORY_MANAGEMENT (1a)[/url]
Arguments: 
Arg1: 0000000000003452, The subtype of the bugcheck.
Arg2: 0000000014f85000
Arg3: fffff5801083d028
Arg4: 9a1000001e873c04
BUGCHECK_STR:  0x1a_3452
PROCESS_NAME:  trine2_32bit.e
FAILURE_BUCKET_ID: [B]0x1a_3452_nt!_??_::FNODOBFM::_string_[/B]
CPUID:        "Intel(R) Core(TM) i5-4570R CPU @ 2.70GHz"
MaxSpeed:     2700
CurrentSpeed: [B]2694[/B]
  BIOS Version                  F3
  BIOS Release Date             02/10/2014
  Manufacturer                  GIGABYTE
  Product Name                  M4HM85P-00
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Nov 14 07:27:25.224 2014 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\111414-15328-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].17328.amd64fre.winblue_r3.140827-1500
System Uptime:[B]0 days 2:44:00.969[/B]
*** ERROR: Module load completed but symbols could not be loaded for USBXHCI.SYS
Probably caused by :[B]USBXHCI.SYS ( USBXHCI+1e0c3 )[/B]
BugCheck [B]133, {0, 501, 500, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000133]DPC_WATCHDOG_VIOLATION (133)[/url]
Arguments: 
Arg1: 0000000000000000, A single DPC or ISR exceeded its time allotment. The offending
    component can usually be identified with a stack trace.
Arg2: 0000000000000501, The DPC time count (in ticks).
Arg3: 0000000000000500, The DPC time allotment (in ticks).
Arg4: 0000000000000000
BUGCHECK_STR:  0x133
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x133_DPC_USBXHCI+1e0c3[/B]
CPUID:        "Intel(R) Core(TM) i5-4570R CPU @ 2.70GHz"
MaxSpeed:     2700
CurrentSpeed: [B]2694[/B]
  BIOS Version                  F3
  BIOS Release Date             02/10/2014
  Manufacturer                  GIGABYTE
  Product Name                  M4HM85P-00
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]
3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Sun Nov 16 01:56:18.114 2014 (UTC - 5:00)**************************
[COLOR=RED][B]wdcsam64.sys                Wed Apr 16 04:39:08 2008 (4805BB2C)[/B][/COLOR]
Rt64win7.sys                Tue Jun 18 03:52:16 2013 (51C011B0)
TeeDriverx64.sys            Tue Jul  2 14:38:08 2013 (51D31E10)
intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
exfat.SYS                   Thu Aug 22 07:40:18 2013 (5215F8A2)
dump_storahci.sys           Thu Aug 22 07:40:39 2013 (5215F8B7)
rtwlane.sys                 Wed Sep 25 23:04:22 2013 (5243A436)
point64.sys                 Thu Dec 12 08:16:17 2013 (52A9B721)
dc3d.sys                    Thu Dec 12 08:16:35 2013 (52A9B733)
iwdbus.sys                  Thu Mar 13 17:59:14 2014 (53222A32)
igdkmd64.sys                Sat May 17 00:17:35 2014 (5376E2DF)
hfsplus.sys                 Tue Jun 10 08:27:53 2014 (5396F9C9)
hfsplusrec.sys              Tue Jun 10 08:28:06 2014 (5396F9D6)
apmwin.sys                  Tue Jun 10 08:28:29 2014 (5396F9ED)
gpt_loader.sys              Tue Jun 10 08:28:41 2014 (5396F9F9)
mounthlp.sys                Tue Jun 10 08:28:46 2014 (5396F9FE)
[/font]
http://www.carrona.org/drivers/driver.php?id=wdcsam64.sys
http://www.carrona.org/drivers/driver.php?id=Rt64win7.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=exfat.SYS
http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
http://www.carrona.org/drivers/driver.php?id=rtwlane.sys
http://www.carrona.org/drivers/driver.php?id=point64.sys
http://www.carrona.org/drivers/driver.php?id=dc3d.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
hfsplus.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=hfsplusrec.sys
http://www.carrona.org/drivers/driver.php?id=apmwin.sys
http://www.carrona.org/drivers/driver.php?id=gpt_loader.sys
http://www.carrona.org/drivers/driver.php?id=mounthlp.sys
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

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