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Solved BSOD Another System Service Exception


Posts
3
#1
Hi everyone, as a computer geek normally I'd try and solve it myself but in this situation I'm lost so I'm asking for help. :eek:

Now basically I'll run through how these problems occur. My laptop is Acer AO725 with Windows 8 64 Bit and I upgraded to a Sandisk 128GB Pulse SSD where I cloned the old HDD to this and I got 8GB RAM. Before the upgrade I didn't notice this problem but I only had it for a few days. After the upgrade, everything was running fine for about a week until I switched to using Firefox from IE10 and had to disable Protected Mode in flash or else it'll run buggy and slow. Then couple of hours into using Firefox I got my first BSOD which was System Service Exception and I noticed I had Youtube on at the time so I guessed it must be Firefox and flash being buggy. I thought it was a one off so I just carried on after the reboot, then on the following night the BSOD System Service Exception came back again. So I reverted back to using IE10 and then boom another BSOD showing System Service Exception an hour into using IE10 again. Then I realised that I forgot to turn Protected Mode back on for flash so I did that and it was all good for about 2-3 days until the BSOD came up last night which is System Service Exception again. So now I'm completely lost, I ran the WMD test twice and it passed so I doubt its the RAM. I used Bluescreen view but couldn't make any sense for it so could someone have a look at my logs please. The only drivers I've installed was the GPU driver which is something I always do to keep up with the latest for performance.

P.S I named this thread "Another" System Service Exception because I have noticed that another member has a System Service Exception BSOD with the same laptop as mine, but our machines are differently spec'd.

Please help,
Thanks in advance.
Anthony
 

My Computer

System One

  • OS
    Windows 8 64 Bit
    System Manufacturer/Model Number
    Acer AO725
    CPU
    AMD C70
    Memory
    8GB Transcend DDR3 1600MHZ SODIMM
    Graphics Card(s)
    AMD HD7290

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#2
I"m sorry that I missed this post.
Please reply back if you still need help. I'll reply after work today (after 3pm Eastern time in the US).
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model Number
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
Posts
3
#3
I"m sorry that I missed this post.
Please reply back if you still need help. I'll reply after work today (after 3pm Eastern time in the US).
It hasn't occurred again so far but that's probably because I haven't used it much this weekend. Would highly appreciate it if you would look at it.

Thanks!
 

My Computer

System One

  • OS
    Windows 8 64 Bit
    System Manufacturer/Model Number
    Acer AO725
    CPU
    AMD C70
    Memory
    8GB Transcend DDR3 1600MHZ SODIMM
    Graphics Card(s)
    AMD HD7290

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#4
First, I don't recommend cloning a hard drive when switching hardware around. It copies any problems that may be hiding under the surface - and it may not work with all of the attached new hardware (this is, IMO, especially true of older storage controllers and new SSD's).

Here's my spiel about SSD's:
We've seen a number of BSOD issues with SSD's. Here's the information that I've compiled so far:
There's not a whole bunch available to test SSD's. The "easiest" test is to remove the SSD, install a platter-based hard drive, install Windows and test for stability that way.

Here's some suggestions:
- Update the SSD's firmware to the latest available version (VERY IMPORTANT!!!)
- Update the motherboard controllers drivers to the latest available version from the controller manufacturer (NOT the mobo manufacturer unless you can't find any on the controller manufacturer's website)
- Slow the memory (RAM) down to the next slower speed (I've only seen one person who claimed that this worked for them).
- Use any manufacturer's utilities that you may have. If you don't have any, then try this free one (I haven't used it myself): Crystal Dew World
- Update chipset and storage controller drivers to the latest available from the manufacturer of the device (not the manufacturer of the motherboard). Be sure to update ALL controllers on the motherboard!
....NOTE: Recently (Nov 2011) we had BSOD issues with the Marvell 91xx controller and an SSD. You may have to switch controllers also.
- Replace the SSD with a platter based hard drive and see if that stops the BSOD's. If it does, then it's likely that there's a problem with the SSD OR an incompatibility with your system.
It's my opinion that SSD's aren't reliable enough (with current hardware) to be used on a system that needs to work reliably. Until I see reliability I will not recommend, nor will I use, SSD's for critical applications.
06 Dec 2011 - This post tends to confirm issues with certain SSD chipsets and certain controllers - [SOLVED] cant find the cause of BSOD F4 - Tech Support Forum
29 May 2012 - The frequency of BSOD's with SSD's seems to have been decreasing over the last several months. It may be approaching time to re-evaluate my stand on their suitability for use in production systems.
10 Nov 2012 - I'm seeing an upswing in SSD errors - but most appear due to older storage controller drivers. I strongly suggest NOT using storage controller drivers that don't date from 2012 (if none are available, don't connect an SSD to that controller)
05 Jan 2013 - very interesting post about difficulties with the Marvell controllers even when not connected to the SSD drives: https://www.eightforums.com/bsod-cr...-pc-reboots-when-waking-sleep.html#post169956
If you are overclocking, please stop while we troubleshoot. Feel free to resume the overclock after the system is stabilized.

There's not much evidence in the memory dumps. Please run Driver Verifier according to these instructions: Driver Verifier Settings Let the system crash at least 3 times before uploading the new memory dumps.

Also, as time allows, please run these free diagnostics: Hardware Diagnostics

Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Tue Feb 19 19:09:21.643 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\022013-16099-01.dmp]
Windows 8 Kernel Version 9200 MP (2 procs) Free x64
Built by: [B]9200[/B].16496.amd64fre.win8_gdr.130108-1504
System Uptime:[B]0 days 5:10:16.247[/B]
Probably caused by :[B]win32k.sys ( win32k!SURFACE::bDeleteSurface+5b6 )[/B]
BugCheck [B]3B, {c0000005, de559000, fffff8801cb52fc0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: 00000000de559000, Address of the instruction which caused the bugcheck
Arg3: fffff8801cb52fc0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  iexplore.exe
FAILURE_BUCKET_ID: [B]0x3B_win32k!SURFACE::bDeleteSurface[/B]
  BIOS Version                  V2.04
  BIOS Release Date             09/06/2012
  Manufacturer                  Acer
  Product Name                  AO725
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Feb 17 21:30:44.828 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\021813-15896-01.dmp]
Windows 8 Kernel Version 9200 MP (2 procs) Free x64
Built by: [B]9200[/B].16496.amd64fre.win8_gdr.130108-1504
System Uptime:[B]0 days 0:10:17.430[/B]
Probably caused by :[B]win32k.sys ( win32k!SURFACE::bDeleteSurface+5b6 )[/B]
BugCheck [B]3B, {c0000005, 11bc10000, fffff8801a5effc0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: 000000011bc10000, Address of the instruction which caused the bugcheck
Arg3: fffff8801a5effc0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  explorer.exe
FAILURE_BUCKET_ID: [B]0x3B_win32k!SURFACE::bDeleteSurface[/B]
  BIOS Version                  V2.04
  BIOS Release Date             09/06/2012
  Manufacturer                  Acer
  Product Name                  AO725
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Feb 17 20:06:06.500 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\021813-13166-01.dmp]
Windows 8 Kernel Version 9200 MP (2 procs) Free x64
Built by: [B]9200[/B].16496.amd64fre.win8_gdr.130108-1504
System Uptime:[B]0 days 3:33:12.581[/B]
Probably caused by :[B]win32k.sys ( win32k!SURFACE::bDeleteSurface+5b6 )[/B]
BugCheck [B]3B, {c0000005, 18e51d000, fffff8801c4b0fc0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: 000000018e51d000, Address of the instruction which caused the bugcheck
Arg3: fffff8801c4b0fc0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  firefox.exe
FAILURE_BUCKET_ID: [B]0x3B_win32k!SURFACE::bDeleteSurface[/B]
  BIOS Version                  V2.04
  BIOS Release Date             09/06/2012
  Manufacturer                  Acer
  Product Name                  AO725
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Feb 17 16:32:08.071 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\021713-20498-01.dmp]
Windows 8 Kernel Version 9200 MP (2 procs) Free x64
Built by: [B]9200[/B].16496.amd64fre.win8_gdr.130108-1504
System Uptime:[B]0 days 2:44:05.669[/B]
Probably caused by :[B]win32k.sys ( win32k!SURFACE::bDeleteSurface+5b6 )[/B]
BugCheck [B]3B, {c0000005, 153840000, fffff8801ad38fc0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: 0000000153840000, Address of the instruction which caused the bugcheck
Arg3: fffff8801ad38fc0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  firefox.exe
FAILURE_BUCKET_ID: [B]0x3B_win32k!SURFACE::bDeleteSurface[/B]
  BIOS Version                  V2.04
  BIOS Release Date             09/06/2012
  Manufacturer                  Acer
  Product Name                  AO725
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]
3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Tue Feb 19 19:09:21.643 2013 (UTC - 5:00)**************************
RTKVHD64.sys                Tue Jun 12 06:02:32 2012 (4FD713B8)
athw8x.sys                  Thu Jun 14 05:41:08 2012 (4FD9B1B4)
usbfilter.sys               Tue Jun 19 07:07:40 2012 (4FE05D7C)
dump_storahci.sys           Wed Jul 25 22:30:35 2012 (5010ABCB)
Rt630x64.sys                Mon Jul 30 12:03:12 2012 (5016B040)
aPs2Kb2Hid.sys              Sat Aug  4 06:19:18 2012 (501CF726)
atikmpag.sys                Tue Aug 21 21:28:00 2012 (503435A0)
atikmdag.sys                Tue Aug 21 22:03:30 2012 (50343DF2)
ETD.sys                     Thu Aug 30 04:47:45 2012 (503F28B1)
AtihdW86.sys                Wed Dec 12 12:20:30 2012 (50C8BCDE)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Feb 17 16:32:08.071 2013 (UTC - 5:00)**************************
bxvbda.sys                  Mon Jul 23 19:30:50 2012 (500DDEAA)
evbda.sys                   Tue Jul 24 08:22:19 2012 (500E937B)
[/font]
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=athw8x.sys
http://www.carrona.org/drivers/driver.php?id=usbfilter.sys
http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
aPs2Kb2Hid.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=ETD.sys
http://www.carrona.org/drivers/driver.php?id=AtihdW86.sys
http://www.carrona.org/drivers/driver.php?id=bxvbda.sys
http://www.carrona.org/drivers/driver.php?id=evbda.sys
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model Number
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
Posts
3
#5
First, I don't recommend cloning a hard drive when switching hardware around. It copies any problems that may be hiding under the surface - and it may not work with all of the attached new hardware (this is, IMO, especially true of older storage controllers and new SSD's).

Here's my spiel about SSD's:
We've seen a number of BSOD issues with SSD's. Here's the information that I've compiled so far:
There's not a whole bunch available to test SSD's. The "easiest" test is to remove the SSD, install a platter-based hard drive, install Windows and test for stability that way.

Here's some suggestions:
- Update the SSD's firmware to the latest available version (VERY IMPORTANT!!!)
- Update the motherboard controllers drivers to the latest available version from the controller manufacturer (NOT the mobo manufacturer unless you can't find any on the controller manufacturer's website)
- Slow the memory (RAM) down to the next slower speed (I've only seen one person who claimed that this worked for them).
- Use any manufacturer's utilities that you may have. If you don't have any, then try this free one (I haven't used it myself): Crystal Dew World
- Update chipset and storage controller drivers to the latest available from the manufacturer of the device (not the manufacturer of the motherboard). Be sure to update ALL controllers on the motherboard!
....NOTE: Recently (Nov 2011) we had BSOD issues with the Marvell 91xx controller and an SSD. You may have to switch controllers also.
- Replace the SSD with a platter based hard drive and see if that stops the BSOD's. If it does, then it's likely that there's a problem with the SSD OR an incompatibility with your system.
It's my opinion that SSD's aren't reliable enough (with current hardware) to be used on a system that needs to work reliably. Until I see reliability I will not recommend, nor will I use, SSD's for critical applications.
06 Dec 2011 - This post tends to confirm issues with certain SSD chipsets and certain controllers - [SOLVED] cant find the cause of BSOD F4 - Tech Support Forum
29 May 2012 - The frequency of BSOD's with SSD's seems to have been decreasing over the last several months. It may be approaching time to re-evaluate my stand on their suitability for use in production systems.
10 Nov 2012 - I'm seeing an upswing in SSD errors - but most appear due to older storage controller drivers. I strongly suggest NOT using storage controller drivers that don't date from 2012 (if none are available, don't connect an SSD to that controller)
05 Jan 2013 - very interesting post about difficulties with the Marvell controllers even when not connected to the SSD drives: https://www.eightforums.com/bsod-cr...-pc-reboots-when-waking-sleep.html#post169956
If you are overclocking, please stop while we troubleshoot. Feel free to resume the overclock after the system is stabilized.

There's not much evidence in the memory dumps. Please run Driver Verifier according to these instructions: Driver Verifier Settings Let the system crash at least 3 times before uploading the new memory dumps.

Also, as time allows, please run these free diagnostics: Hardware Diagnostics

Analysis:
The following is for informational purposes only.
Code:
[FONT=lucida console]**************************Tue Feb 19 19:09:21.643 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\022013-16099-01.dmp]
Windows 8 Kernel Version 9200 MP (2 procs) Free x64
Built by: [B]9200[/B].16496.amd64fre.win8_gdr.130108-1504
System Uptime:[B]0 days 5:10:16.247[/B]
Probably caused by :[B]win32k.sys ( win32k!SURFACE::bDeleteSurface+5b6 )[/B]
BugCheck [B]3B, {c0000005, de559000, fffff8801cb52fc0, 0}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x0000003B"]SYSTEM_SERVICE_EXCEPTION (3b)[/URL]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: 00000000de559000, Address of the instruction which caused the bugcheck
Arg3: fffff8801cb52fc0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  iexplore.exe
FAILURE_BUCKET_ID: [B]0x3B_win32k!SURFACE::bDeleteSurface[/B]
  BIOS Version                  V2.04
  BIOS Release Date             09/06/2012
  Manufacturer                  Acer
  Product Name                  AO725
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Feb 17 21:30:44.828 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\021813-15896-01.dmp]
Windows 8 Kernel Version 9200 MP (2 procs) Free x64
Built by: [B]9200[/B].16496.amd64fre.win8_gdr.130108-1504
System Uptime:[B]0 days 0:10:17.430[/B]
Probably caused by :[B]win32k.sys ( win32k!SURFACE::bDeleteSurface+5b6 )[/B]
BugCheck [B]3B, {c0000005, 11bc10000, fffff8801a5effc0, 0}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x0000003B"]SYSTEM_SERVICE_EXCEPTION (3b)[/URL]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: 000000011bc10000, Address of the instruction which caused the bugcheck
Arg3: fffff8801a5effc0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  explorer.exe
FAILURE_BUCKET_ID: [B]0x3B_win32k!SURFACE::bDeleteSurface[/B]
  BIOS Version                  V2.04
  BIOS Release Date             09/06/2012
  Manufacturer                  Acer
  Product Name                  AO725
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Feb 17 20:06:06.500 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\021813-13166-01.dmp]
Windows 8 Kernel Version 9200 MP (2 procs) Free x64
Built by: [B]9200[/B].16496.amd64fre.win8_gdr.130108-1504
System Uptime:[B]0 days 3:33:12.581[/B]
Probably caused by :[B]win32k.sys ( win32k!SURFACE::bDeleteSurface+5b6 )[/B]
BugCheck [B]3B, {c0000005, 18e51d000, fffff8801c4b0fc0, 0}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x0000003B"]SYSTEM_SERVICE_EXCEPTION (3b)[/URL]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: 000000018e51d000, Address of the instruction which caused the bugcheck
Arg3: fffff8801c4b0fc0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  firefox.exe
FAILURE_BUCKET_ID: [B]0x3B_win32k!SURFACE::bDeleteSurface[/B]
  BIOS Version                  V2.04
  BIOS Release Date             09/06/2012
  Manufacturer                  Acer
  Product Name                  AO725
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Feb 17 16:32:08.071 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\021713-20498-01.dmp]
Windows 8 Kernel Version 9200 MP (2 procs) Free x64
Built by: [B]9200[/B].16496.amd64fre.win8_gdr.130108-1504
System Uptime:[B]0 days 2:44:05.669[/B]
Probably caused by :[B]win32k.sys ( win32k!SURFACE::bDeleteSurface+5b6 )[/B]
BugCheck [B]3B, {c0000005, 153840000, fffff8801ad38fc0, 0}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x0000003B"]SYSTEM_SERVICE_EXCEPTION (3b)[/URL]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: 0000000153840000, Address of the instruction which caused the bugcheck
Arg3: fffff8801ad38fc0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  firefox.exe
FAILURE_BUCKET_ID: [B]0x3B_win32k!SURFACE::bDeleteSurface[/B]
  BIOS Version                  V2.04
  BIOS Release Date             09/06/2012
  Manufacturer                  Acer
  Product Name                  AO725
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/FONT]
3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[FONT=lucida console]**************************Tue Feb 19 19:09:21.643 2013 (UTC - 5:00)**************************
RTKVHD64.sys                Tue Jun 12 06:02:32 2012 (4FD713B8)
athw8x.sys                  Thu Jun 14 05:41:08 2012 (4FD9B1B4)
usbfilter.sys               Tue Jun 19 07:07:40 2012 (4FE05D7C)
dump_storahci.sys           Wed Jul 25 22:30:35 2012 (5010ABCB)
Rt630x64.sys                Mon Jul 30 12:03:12 2012 (5016B040)
aPs2Kb2Hid.sys              Sat Aug  4 06:19:18 2012 (501CF726)
atikmpag.sys                Tue Aug 21 21:28:00 2012 (503435A0)
atikmdag.sys                Tue Aug 21 22:03:30 2012 (50343DF2)
ETD.sys                     Thu Aug 30 04:47:45 2012 (503F28B1)
AtihdW86.sys                Wed Dec 12 12:20:30 2012 (50C8BCDE)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Feb 17 16:32:08.071 2013 (UTC - 5:00)**************************
bxvbda.sys                  Mon Jul 23 19:30:50 2012 (500DDEAA)
evbda.sys                   Tue Jul 24 08:22:19 2012 (500E937B)
[/FONT]
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=athw8x.sys
http://www.carrona.org/drivers/driver.php?id=usbfilter.sys
http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
aPs2Kb2Hid.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=ETD.sys
http://www.carrona.org/drivers/driver.php?id=AtihdW86.sys
http://www.carrona.org/drivers/driver.php?id=bxvbda.sys
http://www.carrona.org/drivers/driver.php?id=evbda.sys
Hi,

I ran the Acer Live Update utility preinstalled on the laptop and it offered a new wireless driver and since installing it, its been so far so good. So thanks for your reply anyways.
 

My Computer

System One

  • OS
    Windows 8 64 Bit
    System Manufacturer/Model Number
    Acer AO725
    CPU
    AMD C70
    Memory
    8GB Transcend DDR3 1600MHZ SODIMM
    Graphics Card(s)
    AMD HD7290