BSOD and total windows crash and recovery crash/failure

JoBitty · May 17, 2013

Hey,

My month and half old Acer V3 started to give BSOD's, did some sort of recovery and started working again for a couple of hours, if not trying to access any Windows files. If tried to look up error logs etc it gave different versions of the BSOF. So I tried to run Recovery, getting it back to factory settings, and that's when Windows crashed completely. I followed Acer customer support advice, ordered recovery discs (couldn't create one because Windows crashed when trying it. I got the recovery discs, ran the recovery which ended up giving me failure because of "missing image-something". Another call to Acer and they told to run different recovery version from the puter.

That recovery end to a failure again. After several restarts and what not, windows started up again, being slower than usual. I'm now having constant problems losing internet connection, I've had couple minidumbs and several issues with windows updater and such and these after machine should be back in the factory settings. Anyhow, here's the last log if anyone could take a look on it before I throw this machine to the wall.

usasma · May 17, 2013

For starters:

At work we start all repairs with a set of diagnostics. Often they find problems that weren't even expected. It's a waste of time to try to fix software on a system that has hardware problems.
Please try these free diagnostics for starters: Initial Hardware Diagnostics
Also, please ensure that you have ALL available Windows Updates (it may take several trips to get them all).

In particular, start with the hard drive diagnostics as I suspect that is the problem.

Although there's only 2 memory dumps (it usually takes 4 or 5 to conclude if it's a hardware error or not) - the repeated failure of factory installs makes a hardware failure the most likely problem here. Please run the diagnostics that I suggested above and let us know the results.

There are a list of drivers that need updating (because the recovery media was made a while ago). Don't worry about them until you've finished the hardware diagnostics. If all the diagnostics pass, then update the drivers.

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

NTIDrvr.sys Mon Apr 19 21:39:04 2010 (4BCD05B8)
NTI CD-ROM Filter Driver by NewTech Infosystems (likely a part of Acer Empowering Technology)
http://www.carrona.org/drivers/driver.php?id=NTIDrvr.sys

UBHelper.sys Tue Jul 6 00:20:31 2010 (4C32AF0F)
NTI CD &DVD-Maker or NTI Backup NOW! or NTI CD-Maker by NewTech Infosystems (usually in Acer Empowering Technology)
http://www.carrona.org/drivers/driver.php?id=UBHelper.sys

mwlPSDFilter.sys Fri Mar 25 03:12:11 2011 (4D8C404B)
EgisTec Inc. Fingerprint Biometrics
http://www.carrona.org/drivers/driver.php?id=mwlPSDFilter.sys

mwlPSDNServ.sys Fri Mar 25 03:12:13 2011 (4D8C404D)
EgisTec Inc. Fingerprint Biometrics
http://www.carrona.org/drivers/driver.php?id=mwlPSDNServ.sys

mwlPSDVDisk.sys Fri Mar 25 03:12:23 2011 (4D8C4057)
EgisTec Inc. Fingerprint Biometrics
http://www.carrona.org/drivers/driver.php?id=mwlPSDVDisk.sys

k57nd60a.sys Wed Oct 19 16:17:36 2011 (4E9F3060)
Broadcom NetLink Gigabit Ethernet NDIS6.x Unified Driver
http://www.carrona.org/drivers/driver.php?id=k57nd60a.sys

Analysis:
The following is for informational purposes only.

Code:

[font=lucida console]**************************Thu May 16 21:43:28.027 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\051613-86156-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16384.amd64fre.win8_rtm.120725-1247
System Uptime:[B]0 days 0:01:17.757[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!NtSetSystemPowerState+878 )[/B]
BugCheck [B]C000021A, {fffff8a004213bd0, ffffffffc000012f, fffff8a0001a3b60, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#Example]WINLOGON_FATAL_ERROR (c000021a)[/url]
Arguments: 
Arg1: fffff8a004213bd0, String that identifies the problem.
Arg2: ffffffffc000012f, Error Code.
Arg3: fffff8a0001a3b60
Arg4: 0000000000000000
Arg2: ffffffffc000012f, Error Code.
BUGCHECK_STR:  0xc000021a_c000012f
PROCESS_NAME:  smss.exe
FAILURE_BUCKET_ID: [B]0xc000021a_c000012f_nt!NtSetSystemPowerState[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu May 16 19:42:59.249 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\051613-44187-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16384.amd64fre.win8_rtm.120725-1247
System Uptime:[B]0 days 0:34:29.979[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+23f50 )[/B]
BugCheck [B]7A, {4, 0, fffffa800655b990, 1ffef7d0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000007A]KERNEL_DATA_INPAGE_ERROR (7a)[/url]
Arguments: 
Arg1: 0000000000000004, lock type that was held (value 1,2,3, or PTE address)
Arg2: 0000000000000000, error status (normally i/o status code)
Arg3: fffffa800655b990, current process (virtual address for lock type 3, or PTE)
Arg4: 000000001ffef7d0, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)
BUGCHECK_STR:  0x7a_0
PROCESS_NAME:  updater.exe
FAILURE_BUCKET_ID: [B]0x7a_0_nt!_??_::FNODOBFM::_string_[/B]
CPUID:        "Intel(R) Core(TM) i7-3632QM CPU @ 2.20GHz"
MaxSpeed:     2200
CurrentSpeed: [B]2195[/B]
  BIOS Version                  V2.04
  BIOS Release Date             09/14/2012
  Manufacturer                  Acer
  Product Name                  Aspire V3-571G
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[font=lucida console]**************************Thu May 16 21:43:28.027 2013 (UTC - 4:00)**************************
[COLOR=RED][B]NTIDrvr.sys                 Mon Apr 19 21:39:04 2010 (4BCD05B8)[/B][/COLOR]
[COLOR=RED][B]UBHelper.sys                Tue Jul  6 00:20:31 2010 (4C32AF0F)[/B][/COLOR]
[COLOR=RED][B]mwlPSDFilter.sys            Fri Mar 25 03:12:11 2011 (4D8C404B)[/B][/COLOR]
[COLOR=RED][B]mwlPSDNServ.sys             Fri Mar 25 03:12:13 2011 (4D8C404D)[/B][/COLOR]
[COLOR=RED][B]mwlPSDVDisk.sys             Fri Mar 25 03:12:23 2011 (4D8C4057)[/B][/COLOR]
[COLOR=RED][B]k57nd60a.sys                Wed Oct 19 16:17:36 2011 (4E9F3060)[/B][/COLOR]
mfehidk.sys                 Wed May 30 11:35:13 2012 (4FC63E31)
mfewfpk.sys                 Wed May 30 11:35:28 2012 (4FC63E40)
RTKVHD64.sys                Tue Jun 12 06:02:32 2012 (4FD713B8)
bScsiMSa.sys                Mon Jun 18 19:20:36 2012 (4FDFB7C4)
IntcDAud.sys                Tue Jun 19 10:40:51 2012 (4FE08F73)
btath_bus.sys               Thu Jun 21 01:22:17 2012 (4FE2AF89)
HECIx64.sys                 Mon Jul  2 18:14:58 2012 (4FF21D62)
dump_iaStorA.sys            Mon Jul  9 16:42:33 2012 (4FFB4239)
iaStorA.sys                 Mon Jul  9 16:42:33 2012 (4FFB4239)
athw8x.sys                  Tue Jul 24 11:44:00 2012 (500EC2C0)
intelppm.sys                Wed Jul 25 22:26:48 2012 (5010AAE8)
nvlddmkm.sys                Tue Jul 31 11:05:15 2012 (5017F42B)
nvpciflt.sys                Tue Jul 31 11:05:43 2012 (5017F447)
igdkmd64.sys                Tue Jul 31 18:05:35 2012 (501856AF)
aPs2Kb2Hid.sys              Sat Aug  4 06:19:18 2012 (501CF726)
b57xdmp.sys                 Mon Aug 13 13:59:00 2012 (50294064)
b57xdbd.sys                 Mon Aug 13 13:59:16 2012 (50294074)
bScsiSDa.sys                Tue Aug 14 14:15:16 2012 (502A95B4)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu May 16 19:42:59.249 2013 (UTC - 4:00)**************************
mfeapfk.sys                 Wed May 30 11:35:57 2012 (4FC63E5D)
mfeavfk.sys                 Wed May 30 11:36:18 2012 (4FC63E72)
mfefirek.sys                Wed May 30 11:38:10 2012 (4FC63EE2)
cfwids.sys                  Wed May 30 11:38:43 2012 (4FC63F03)
btath_lwflt.sys             Thu Jun 21 01:22:36 2012 (4FE2AF9C)
btath_avdt.sys              Thu Jun 21 01:22:40 2012 (4FE2AFA0)
btath_rcp.sys               Thu Jun 21 01:23:26 2012 (4FE2AFCE)
btath_hcrp.sys              Thu Jun 21 01:23:29 2012 (4FE2AFD1)
btath_a2dp.sys              Thu Jun 21 01:23:44 2012 (4FE2AFE0)
BthLEEnum.sys               Wed Jul 25 22:25:02 2012 (5010AA7E)
btfilter.sys                Fri Aug  3 07:07:56 2012 (501BB10C)
btath_flt.sys               Fri Aug  3 07:09:44 2012 (501BB178)
MfeASKM.sys                 Thu Dec  6 11:27:09 2012 (50C0C75D)
[/font]

JoBitty · May 17, 2013

Hey, And thanks for the quick response. I have been unable to download the hardware scan since i'm having 2.5 year old boy here, whom is very interested of the computer, so i will have to wait with that until this evening, and i will leave it scanning for the night.

I ran chkdsk and here's what that said: Detected orphaned file DfsShlEx.dll.mui <76242>, should be recovered into directory file 9524. Detected orphaned file panoramas <148254> should be recovered tin to directory file 88976.

Then it told me to run chkdsk /scan to find problems and que them for repair. And that gave to messages of the problems repaired online and told me to restart the computer. When reviewing problem reports, there's plenty of different problems, and they most of those says "report sent, no solution available" and some says "couldn't sent report for there's error or reporting program as well.

Sigh. Maybe I should just wrap this to bubble wrap and send it back to Acer.

JoBitty · May 17, 2013

another minibumb

Hey, while trying to update some of the drivers, my laptop forze up completely and then game me a BSOF with Kernel_DATA_inpage_error.
So just in case it might be helpful, here's the latest file:

usasma · May 18, 2013

I was out late last night (driving to pickup stuff for my wife) and am late for work.
I've got a dinner tonight about 2 hours from here, but I'll try to get back on this evening.

Please run the hard drive diagnostics from here: Hard Drive Diagnostic Procedure and post back with the results.

usasma · May 19, 2013

Not much new in this memory dump. Updating the drivers and running the HDD diagnostic are still the best bet.

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

NTIDrvr.sys Mon Apr 19 21:39:04 2010 (4BCD05B8)
NTI CD-ROM Filter Driver by NewTech Infosystems (likely a part of Acer Empowering Technology)
http://www.carrona.org/drivers/driver.php?id=NTIDrvr.sys

UBHelper.sys Tue Jul 6 00:20:31 2010 (4C32AF0F)
NTI CD &DVD-Maker or NTI Backup NOW! or NTI CD-Maker by NewTech Infosystems (usually in Acer Empowering Technology)
http://www.carrona.org/drivers/driver.php?id=UBHelper.sys

mwlPSDFilter.sys Fri Mar 25 03:12:11 2011 (4D8C404B)
EgisTec Inc. Fingerprint Biometrics
http://www.carrona.org/drivers/driver.php?id=mwlPSDFilter.sys

mwlPSDNServ.sys Fri Mar 25 03:12:13 2011 (4D8C404D)
EgisTec Inc. Fingerprint Biometrics
http://www.carrona.org/drivers/driver.php?id=mwlPSDNServ.sys

mwlPSDVDisk.sys Fri Mar 25 03:12:23 2011 (4D8C4057)
EgisTec Inc. Fingerprint Biometrics
http://www.carrona.org/drivers/driver.php?id=mwlPSDVDisk.sys

k57nd60a.sys Wed Oct 19 16:17:36 2011 (4E9F3060)
Broadcom NetLink Gigabit Ethernet NDIS6.x Unified Driver
http://www.carrona.org/drivers/driver.php?id=k57nd60a.sys

Analysis:
The following is for informational purposes only.

Code:

[font=lucida console]**************************Fri May 17 13:16:03.805 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\051713-32515-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16581.amd64fre.win8_gdr.130410-1505
System Uptime:[B]0 days 8:26:20.537[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+24cc6 )[/B]
BugCheck [B]7A, {4, 0, fffffa800cb754b0, b78e07c000}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000007A]KERNEL_DATA_INPAGE_ERROR (7a)[/url]
Arguments: 
Arg1: 0000000000000004, lock type that was held (value 1,2,3, or PTE address)
Arg2: 0000000000000000, error status (normally i/o status code)
Arg3: fffffa800cb754b0, current process (virtual address for lock type 3, or PTE)
Arg4: 000000b78e07c000, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)
BUGCHECK_STR:  0x7a_0
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID: [B]0x7a_0_nt!_??_::FNODOBFM::_string_[/B]
CPUID:        "Intel(R) Core(TM) i7-3632QM CPU @ 2.20GHz"
MaxSpeed:     2200
CurrentSpeed: [B]2195[/B]
  BIOS Version                  V2.04
  BIOS Release Date             09/14/2012
  Manufacturer                  Acer
  Product Name                  Aspire V3-571G
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[font=lucida console]**************************Fri May 17 13:16:03.805 2013 (UTC - 4:00)**************************
[COLOR=RED][B]NTIDrvr.sys                 Mon Apr 19 21:39:04 2010 (4BCD05B8)[/B][/COLOR]
[COLOR=RED][B]UBHelper.sys                Tue Jul  6 00:20:31 2010 (4C32AF0F)[/B][/COLOR]
[COLOR=RED][B]mwlPSDFilter.sys            Fri Mar 25 03:12:11 2011 (4D8C404B)[/B][/COLOR]
[COLOR=RED][B]mwlPSDNServ.sys             Fri Mar 25 03:12:13 2011 (4D8C404D)[/B][/COLOR]
[COLOR=RED][B]mwlPSDVDisk.sys             Fri Mar 25 03:12:23 2011 (4D8C4057)[/B][/COLOR]
[COLOR=RED][B]k57nd60a.sys                Wed Oct 19 16:17:36 2011 (4E9F3060)[/B][/COLOR]
RTKVHD64.sys                Tue Jun 12 06:02:32 2012 (4FD713B8)
bScsiMSa.sys                Mon Jun 18 19:20:36 2012 (4FDFB7C4)
IntcDAud.sys                Tue Jun 19 10:40:51 2012 (4FE08F73)
btath_bus.sys               Thu Jun 21 01:22:17 2012 (4FE2AF89)
btath_lwflt.sys             Thu Jun 21 01:22:36 2012 (4FE2AF9C)
btath_avdt.sys              Thu Jun 21 01:22:40 2012 (4FE2AFA0)
btath_rcp.sys               Thu Jun 21 01:23:26 2012 (4FE2AFCE)
btath_hcrp.sys              Thu Jun 21 01:23:29 2012 (4FE2AFD1)
btath_a2dp.sys              Thu Jun 21 01:23:44 2012 (4FE2AFE0)
HECIx64.sys                 Mon Jul  2 18:14:58 2012 (4FF21D62)
dump_iaStorA.sys            Mon Jul  9 16:42:33 2012 (4FFB4239)
iaStorA.sys                 Mon Jul  9 16:42:33 2012 (4FFB4239)
athw8x.sys                  Tue Jul 24 11:44:00 2012 (500EC2C0)
BthLEEnum.sys               Wed Jul 25 22:25:02 2012 (5010AA7E)
igdkmd64.sys                Tue Jul 31 18:05:35 2012 (501856AF)
btfilter.sys                Fri Aug  3 07:07:56 2012 (501BB10C)
btath_flt.sys               Fri Aug  3 07:09:44 2012 (501BB178)
aPs2Kb2Hid.sys              Sat Aug  4 06:19:18 2012 (501CF726)
b57xdmp.sys                 Mon Aug 13 13:59:00 2012 (50294064)
b57xdbd.sys                 Mon Aug 13 13:59:16 2012 (50294074)
bScsiSDa.sys                Tue Aug 14 14:15:16 2012 (502A95B4)
intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
MfeASKM.sys                 Thu Dec  6 11:27:09 2012 (50C0C75D)
mfehidk.sys                 Tue Jan 15 13:21:15 2013 (50F59E1B)
mfewfpk.sys                 Tue Jan 15 13:21:30 2013 (50F59E2A)
mfeapfk.sys                 Tue Jan 15 13:21:56 2013 (50F59E44)
mfeavfk.sys                 Tue Jan 15 13:22:16 2013 (50F59E58)
mfefirek.sys                Tue Jan 15 13:24:04 2013 (50F59EC4)
cfwids.sys                  Tue Jan 15 13:24:37 2013 (50F59EE5)
nvpciflt.sys                Thu Mar 14 21:37:25 2013 (51427B55)
[/font]

BSOD and total windows crash and recovery crash/failure

JoBitty

New Member

My Computer

System One

usasma

Mr. Cranky Pants

My Computer

System One

JoBitty

New Member

My Computer

System One

JoBitty

New Member

My Computer

System One

usasma

Mr. Cranky Pants

My Computer

System One

usasma

Mr. Cranky Pants

My Computer

System One