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Solved BSOD and programs crash frequently


soulseak

New Member
Posts
16
#1
Hallo,

i got a new PC before christmas last year by now it crashes while playing almost any game, and sometimes running any software.

I ran the ram diagnosis without any results and can provide the following information.

Hope you guys can help me.

Netalyzr:
ICSI Netalyzr ? Results
 
Last edited:

My Computer

System One

  • OS
    WIN 8

soulseak

New Member
Posts
16
#3
had again a crash without BSOD pc was making strange noise out of the loudspeaker
programs open:
lol patcher
zdf mediathek in chrome browser
 

My Computer

System One

  • OS
    WIN 8

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#4
These devices are disabled in Device Manager. Is this deliberate? If so, why?
TeamViewer VPN Adapter ROOT\NET\0003 Das Gerät wurde deaktiviert.
Hyper-V-Adapter - virtuelles Ethernet #2 ROOT\VMS_MP\0001 Das Gerät wurde deaktiviert.
Hyper-V-Adapter - virtuelles Ethernet #3 ROOT\VMS_MP\0002 Das Gerät wurde deaktiviert.
Hyper-V-Adapter - virtuelles Ethernet #4 ROOT\VMS_MP\0003 Das Gerät wurde deaktiviert.
Hyper-V-Adapter - virtuelles Ethernet #5 ROOT\VMS_MP\0004 Das Gerät wurde deaktiviert.
Hyper-V-Adapter - virtuelles Ethernet #7 ROOT\VMS_MP\0006 Das Gerät wurde deaktiviert.
Please enable them and update their drivers before disabling them again (or, remove them from your system).

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

tap0901.sys Thu Mar 24 17:20:03 2011 (4D8BB583)
TAP-Win32 Adapter V9 or[br]OpenVPN driver or COMODO
http://www.carrona.org/drivers/driver.php?id=tap0901.sys

Please note the drivers below that date from before the release of Windows 8.1 (17 Oct 2013) - check to see that each and every one is compatible w/Windows 8.1 (at the manufacturer's website). If not, you must either remove the device and it's software - or locate a Windows 8.1 compatible update on the web. Removing some drivers may make the system unstable - so if you're unable to find updates, post back for info on the one's that can/cannot be safely removed.

If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings



Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Thu Jun  5 11:40:18.925 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\060514-18421-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].17041.amd64fre.winblue_gdr.140305-1710
System Uptime:[B]0 days 0:03:35.651[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!KeAbPreAcquire+42 )[/B]
BugCheck [B]3B, {c0000005, fffff801ff2db7a2, ffffd00028245510, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff801ff2db7a2, Address of the instruction which caused the bugcheck
Arg3: ffffd00028245510, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  SettingSyncHos
FAILURE_BUCKET_ID: [B]0x3B_nt!KeAbPreAcquire[/B]
CPUID:        "Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: [B]3468[/B]
  BIOS Version                  1502
  BIOS Release Date             11/09/2012
  Manufacturer                  System manufacturer
  Product Name                  System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]
3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Thu Jun  5 11:40:18.925 2014 (UTC - 4:00)**************************
[COLOR=RED][B]tap0901.sys            Thu Mar 24 17:20:03 2011 (4D8BB583)[/B][/COLOR]
RTKVHD64.sys           Tue Jun 12 06:02:32 2012 (4FD713B8)
HECIx64.sys            Mon Jul  2 18:14:58 2012 (4FF21D62)
dump_iaStorA.sys       Mon Jul  9 16:42:33 2012 (4FFB4239)
iaStorA.sys            Mon Jul  9 16:42:33 2012 (4FFB4239)
Rt630x64.sys           Mon Jul 30 12:03:12 2012 (5016B040)
AtihdW86.sys           Tue Aug 21 22:26:37 2012 (5034435D)
MpKsl38f734d6.sys      Wed Aug 21 18:51:16 2013 (52154464)
intelppm.sys           Thu Aug 22 04:46:35 2013 (5215CFEB)
iwdbus.sys             Thu Sep 26 17:38:04 2013 (5244A93C)
atikmpag.sys           Fri Dec  6 15:21:45 2013 (52A231D9)
atikmdag.sys           Fri Dec  6 16:19:43 2013 (52A23F6F)
igdkmd64.sys           Wed Dec 18 15:49:12 2013 (52B20A48)
RzFilter.sys           Thu Apr  3 11:39:47 2014 (533D80C3)
RzDxgk.sys             Thu Apr  3 11:39:50 2014 (533D80C6)
rzudd.sys              Tue Apr  8 22:28:33 2014 (5344B051)
[/font]
http://www.carrona.org/drivers/driver.php?id=tap0901.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=AtihdW86.sys
MpKsl38f734d6.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=RzFilter.sys
http://www.carrona.org/drivers/driver.php?id=RzDxgk.sys
http://www.carrona.org/drivers/driver.php?id=rzudd.sys
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

soulseak

New Member
Posts
16
#5
thanks for your reply,
now i am a little puzzled i deleted the program that used that vpn driver but i dont know how to verify that the driver is gone also.

i am struggling to effectly use driver veryfier, i dont know which settings to use to help you , to help me.
i think it doesnt help to run the verifier on "all" mode

i deactivated those networks on purpose cause i deleted the programs they where created of but i cant delete those networks.
 

My Computer

System One

  • OS
    WIN 8

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#6
Actually, we're not concerned if the driver is gone, just that it's not loading.
The easiest way to see if they're loading or not is to just wait for another BSOD.

Which settings in Driver Verifier are puzzling you?
Running it in "all" mode will help, but (IMO) not as much as running it against 3rd party (non-Microsoft) drivers.
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

soulseak

New Member
Posts
16
#8
while verifier running i had no crash but computer got slow the next day

then i restartet and quited verifier

then 4 h later pc froze again

no BSOD this time
 

My Computer

System One

  • OS
    WIN 8

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#9
Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog))
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

While waiting for a reply, please monitor your temps with this free utility: HWMonitor CPUID - System & hardware benchmark, monitoring, reporting
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#14
Temperatures look OK to me.

Lot's of Hypervisor errors in the uploaded log files
Please turn Hyper-V off.

To do this, open up Control Panel...Programs and Features
Click on the "Turn Windows features on or off" link in the left sidebar
Remove the checkmark from the Hyper-V entry
Wait for the window that asks you to reboot
Then reboot

See if this helps with the issues that you're having.
If not, then we'll try this:
Then please run the following DISM commands to see if there's any problems with the system (from an elevated (Run as administrator) Command Prompt). Press Enter after each one:
Code:
Dism /Online /Cleanup-Image /ScanHealth
Code:
Dism /Online /Cleanup-Image /CheckHealth
Code:
Dism /Online /Cleanup-Image /RestoreHealth
FYI - I have repaired systems using the last command even though problems weren't found with the first 2 - so I suggest running them all.

From this article: Repair a Windows Image

You can also run sfc.exe /scannow from an elevated (Run as administrator) Command Prompt to check for further corruption.
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#17
If it's overheating, try this:

For a laptop
- blow out the vents with canned air (DO NOT use an air compressor or vacuum - it may damage the system)
- use a laptop cooling pad if possible
- only use the laptop on a hard surface, keeping all the vents free and unobstructed.

For a desktop
- try opening the case and pointing a house fan (on high) into the case. If this lessens the frequency of the BSOD's, you'll know that it's due to overheating.
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#20
If it's less than a year old, it's probably under warranty.
Take it to the warranty center and have it fixed.
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

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