What's new

BSOD After Windows Update

longnosedgoblin

New Member
Any help on this issue would be appreciated.

I bought a new Alienware 14 laptop with Windows 8 installed. A week went by with no issues, I installed Steam and plenty of games but not much else.

Today I had a prompt to install some windows updates and restart, which I did, but on reboot I got a BSOD with the System Thread Exception Not Handled error.

I googled the cause and most posts pointed to a driver error, the fix suggesting going in to safe mode and reinstalling the nvidia driver.

I tried but couldnt get the laptop in to safe mode so in the end I just did a system restore as I didnt have that much installed. During the process of getting it back up and running I updated the Alien Respawn program and this gave me another BSOD (same error). I tried another restore and it got the laptop up and running but had rolled back the nvidia driver to 331.48 from the 331.65 that I had updated to.

The laptop seems ok now but I am worried if I install newer nvidia drivers it will come back.

I can see detailed logs in Alien Autopsy but cant see how to copy them.

Sorry here are the dumps.
 

My Computer

System One

  • OS
    Windows 8

usasma

Mr. Cranky Pants
VIP Member
Guru
FWIW - this is the 3rd or 4th problem I've seen w/nVidia drivers (in the last week or so) that was resolved w/a driver rollback (but all of the others were Win8.1).
I'd keep an eye out on the nVidia site for a updated driver (later than 331.65) in the near future.
Look at the 2nd post here for the bugs that are still open: https://forums.geforce.com/default/...ay-driver-feedback-thread-released-10-28-13-/

I have seen issues w/Killer network cards - but mostly on MSI systems (I only recall one on an Alienware system in the recent past).
Keep an eye on this - no need to do anything special at this point.

2 memory dumps in the WER section of MSINFO32 blame this (this is also blamed in the 2 memory dumps that I analyzed below):
nvkflt.sys Wed Mar 27 17:35:52 2013 (51536638)
NVIDIA Graphics filter driver
http://www.carrona.org/drivers/driver.php?id=nvkflt.sys

I'd suggest that you should stay with what you have right now - as it's not causing you any problems.
Should newer nVidia drivers come out - feel free to try them, but be prepared to revert back.

Should the BSOD's return, feel free to post back (and include the memory dumps) - and we'll hit your video card with a barrage of hardware tests.

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

CLVirtualDrive.sys Mon Dec 26 08:26:47 2011 (4EF87617)
CyberLink Virtual Device Driver
http://www.carrona.org/drivers/driver.php?id=CLVirtualDrive.sys



Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Thu Nov 14 09:15:08.401 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\111413-25281-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16628.amd64fre.win8_gdr.130531-1504
System Uptime:[B]0 days 0:00:06.183[/B]
*** WARNING: Unable to verify timestamp for nvkflt.sys
*** ERROR: Module load completed but symbols could not be loaded for nvkflt.sys
*** ERROR: Module load completed but symbols could not be loaded for mssmbios.sys
Probably caused by :[B]nvkflt.sys ( nvkflt+37c2 )[/B]
BugCheck [B]1000007E, {ffffffffc0000005, 0, fffff8800317f938, fffff8800317f170}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x1000007E]SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)[/url]
Arguments: 
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: 0000000000000000, The address that the exception occurred at
Arg3: fffff8800317f938, Exception Record Address
Arg4: fffff8800317f170, Context Record Address
PROCESS_NAME:  System
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
FAILURE_BUCKET_ID: [B]AV_NULL_IP_nvkflt+37c2[/B]
CPUID:        "Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2394[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Nov 14 06:43:09.929 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\111413-23703-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16628.amd64fre.win8_gdr.130531-1504
System Uptime:[B]0 days 0:00:18.698[/B]
*** WARNING: Unable to verify timestamp for nvkflt.sys
*** ERROR: Module load completed but symbols could not be loaded for nvkflt.sys
*** ERROR: Module load completed but symbols could not be loaded for mssmbios.sys
Probably caused by :[B]nvkflt.sys ( nvkflt+37c2 )[/B]
BugCheck [B]1000007E, {ffffffffc0000005, 0, fffff88003178938, fffff88003178170}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x1000007E]SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)[/url]
Arguments: 
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: 0000000000000000, The address that the exception occurred at
Arg3: fffff88003178938, Exception Record Address
Arg4: fffff88003178170, Context Record Address
PROCESS_NAME:  System
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
FAILURE_BUCKET_ID: [B]AV_NULL_IP_nvkflt+37c2[/B]
CPUID:        "Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2394[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Thu Nov 14 09:15:08.401 2013 (UTC - 5:00)**************************
[COLOR=RED][B]CLVirtualDrive.sys          Mon Dec 26 08:26:47 2011 (4EF87617)[/B][/COLOR]
stdcfltn.sys                Fri Jul 13 19:30:14 2012 (5000AF86)
nvpciflt.sys                Wed Mar 27 17:35:41 2013 (5153662D)
nvkflt.sys                  Wed Mar 27 17:35:52 2013 (51536638)
iaStorA.sys                 Fri Apr  5 19:45:31 2013 (515F621B)
dump_iaStorA.sys            Fri Apr  5 19:45:31 2013 (515F621B)
nvlddmkm.sys                Wed Oct 23 02:21:50 2013 (52676AFE)
[/font]
http://www.carrona.org/drivers/driver.php?id=CLVirtualDrive.sys
http://www.carrona.org/drivers/driver.php?id=stdcfltn.sys
http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
http://www.carrona.org/drivers/driver.php?id=nvkflt.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

longnosedgoblin

New Member
Thanks for your help,I will do as you suggested. Where did you spot the issue with the killer wireless I could only see an issue with the nvidia driver?
 

My Computer

System One

  • OS
    Windows 8

usasma

Mr. Cranky Pants
VIP Member
Guru
No issues on your system. I've seen them on other systems recently.

I suspect the video drivers also - but sometimes other problems will raise their ugly heads. That's why I asked you to remember it.
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

Top