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BSOD after start screen, video_tdr_failure (atikmpag.sys)


Posts
29
#1
I've been getting a BSOD after logging in my PC. Everything is normal at first, then the screen goes black. It flickers back to my desktop, then turns black again. This happens about 10 times, before the BSOD appears. The error: video_tdr_failure (atikmpag.sys).
[h=3][/h]I've already RMA'd my motherboard, GPU, and PSU. Previously my GPU wouldn't send a signal to my monitor. Now it does, but it BSOD. I've also reinstalled Windows. I am using the latest AMD drivers.
Any help is appreciated.

My specs:
Windows 8.1 64 bit
Gigabyte R9 270x
Intel i3 4130
Gigabyte B85-D3H Mobo
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel i3 4130
    Graphics Card(s)
    Gigabyte R9 270x

blueelvis

OMG Debugger!
VIP Member
Pro User
India

Posts
2,097
#2
Hi ExcellentNoob & Welcome to the forums ^_^,

I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-
Code:
**************************Wed Jan  7 10:23:02.049 2015 (UTC + 5:30)**************************
Loading Dump File [C:\SysnativeBSODApps\010615-17140-01.dmp]
 
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
 
Built by: 9600.17031.amd64fre.winblue_gdr.140221-1952
 
System Uptime: 0 days 0:09:45.703
 
*** WARNING: Unable to verify timestamp for atikmpag.sys
 
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
 
Probably caused by : atikmpag.sys ( atikmpag+b848 )
 
BugCheck 116, {ffffe0000f87d4d0, fffff801afa85848, 0, d}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#Example]VIDEO_TDR_FAILURE (116)[/url]
 
Arguments: 
Arg1: ffffe0000f87d4d0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff801afa85848, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 000000000000000d, Optional internal context dependent data.
BUGCHECK_STR:  0x116
 
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
 
PROCESS_NAME:  System
 
FAILURE_BUCKET_ID:  0x116_IMAGE_atikmpag.sys
 
CPUID:        "Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz"
 
MaxSpeed:     3400
 
CurrentSpeed: 3392
 
  BIOS Version                  F14
 
  BIOS Release Date             09/19/2014
 
  Manufacturer                  Gigabyte Technology Co., Ltd.
 
  Product Name                  B85M-D3H
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Jan  7 08:58:07.519 2015 (UTC + 5:30)**************************
Loading Dump File [C:\SysnativeBSODApps\010615-15562-01.dmp]
 
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
 
Built by: 9600.17031.amd64fre.winblue_gdr.140221-1952
 
System Uptime: 0 days 0:11:28.175
 
*** WARNING: Unable to verify timestamp for atikmpag.sys
 
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
 
Probably caused by : atikmpag.sys ( atikmpag+b848 )
 
BugCheck 116, {ffffe00024a4f010, fffff8014f60b848, 0, d}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#Example]VIDEO_TDR_FAILURE (116)[/url]
 
Arguments: 
Arg1: ffffe00024a4f010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8014f60b848, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 000000000000000d, Optional internal context dependent data.
BUGCHECK_STR:  0x116
 
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
 
PROCESS_NAME:  System
 
FAILURE_BUCKET_ID:  0x116_IMAGE_atikmpag.sys
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Below is a list of 3rd party drivers present on your system -
Code:
**************************Wed Jan  7 10:23:02.049 2015 (UTC + 5:30)**************************
t_mouse.sys                 Mon Dec  3 11:49:30 2012 (50BC4472)
Rt630x64.sys                Fri May 10 15:29:08 2013 (518CC4EC)
intelppm.sys                Thu Aug 22 14:16:35 2013 (5215CFEB)
dump_storahci.sys           Thu Aug 22 17:10:39 2013 (5215F8B7)
LcUvcUpper.sys              Wed Sep 18 00:22:50 2013 (5238A502)
iwdbus.sys                  Wed Jun 18 03:24:22 2014 (53A0B90E)
AMDACPKSL.SYS               Sun Jun 22 08:01:43 2014 (53A6400F)
AtihdWB6.sys                Sun Jun 22 08:02:00 2014 (53A64020)
igdkmd64.sys                Mon Sep 29 23:21:21 2014 (54299C19)
atikmpag.sys                Fri Nov 21 07:38:54 2014 (546E9EB6)
atikmdag.sys                Fri Nov 21 08:00:27 2014 (546EA3C3)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Jan  7 08:58:07.519 2015 (UTC + 5:30)**************************
intelaud.sys                Wed Jun 18 03:24:22 2014 (53A0B90E)
http://www.carrona.org/drivers/driver.php?id=t_mouse.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
http://www.carrona.org/drivers/driver.php?id=LcUvcUpper.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=AMDACPKSL.SYS
http://www.carrona.org/drivers/driver.php?id=AtihdWB6.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
intelaud.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

Kindly uninstall the currently installed ATI Driver using the Display Driver Uninstaller using this **LINK**. Once you have uninstalled the ATI Driver, try the latest BETA Version of the driver. Install only the DRIVER and nothing else. If it still does not know then try using a version which is a bit older or which came in the installation media with your system.

Let me know how it goes ^_^

-Pranav
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
Posts
29
#3
Hi ExcellentNoob & Welcome to the forums ^_^,

I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-
Code:
**************************Wed Jan  7 10:23:02.049 2015 (UTC + 5:30)**************************
Loading Dump File [C:\SysnativeBSODApps\010615-17140-01.dmp]
 
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
 
Built by: 9600.17031.amd64fre.winblue_gdr.140221-1952
 
System Uptime: 0 days 0:09:45.703
 
*** WARNING: Unable to verify timestamp for atikmpag.sys
 
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
 
Probably caused by : atikmpag.sys ( atikmpag+b848 )
 
BugCheck 116, {ffffe0000f87d4d0, fffff801afa85848, 0, d}
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#Example"]VIDEO_TDR_FAILURE (116)[/URL]
 
Arguments: 
Arg1: ffffe0000f87d4d0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff801afa85848, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 000000000000000d, Optional internal context dependent data.
BUGCHECK_STR:  0x116
 
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
 
PROCESS_NAME:  System
 
FAILURE_BUCKET_ID:  0x116_IMAGE_atikmpag.sys
 
CPUID:        "Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz"
 
MaxSpeed:     3400
 
CurrentSpeed: 3392
 
  BIOS Version                  F14
 
  BIOS Release Date             09/19/2014
 
  Manufacturer                  Gigabyte Technology Co., Ltd.
 
  Product Name                  B85M-D3H
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Jan  7 08:58:07.519 2015 (UTC + 5:30)**************************
Loading Dump File [C:\SysnativeBSODApps\010615-15562-01.dmp]
 
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
 
Built by: 9600.17031.amd64fre.winblue_gdr.140221-1952
 
System Uptime: 0 days 0:11:28.175
 
*** WARNING: Unable to verify timestamp for atikmpag.sys
 
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
 
Probably caused by : atikmpag.sys ( atikmpag+b848 )
 
BugCheck 116, {ffffe00024a4f010, fffff8014f60b848, 0, d}
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#Example"]VIDEO_TDR_FAILURE (116)[/URL]
 
Arguments: 
Arg1: ffffe00024a4f010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8014f60b848, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 000000000000000d, Optional internal context dependent data.
BUGCHECK_STR:  0x116
 
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
 
PROCESS_NAME:  System
 
FAILURE_BUCKET_ID:  0x116_IMAGE_atikmpag.sys
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Below is a list of 3rd party drivers present on your system -
Code:
**************************Wed Jan  7 10:23:02.049 2015 (UTC + 5:30)**************************
t_mouse.sys                 Mon Dec  3 11:49:30 2012 (50BC4472)
Rt630x64.sys                Fri May 10 15:29:08 2013 (518CC4EC)
intelppm.sys                Thu Aug 22 14:16:35 2013 (5215CFEB)
dump_storahci.sys           Thu Aug 22 17:10:39 2013 (5215F8B7)
LcUvcUpper.sys              Wed Sep 18 00:22:50 2013 (5238A502)
iwdbus.sys                  Wed Jun 18 03:24:22 2014 (53A0B90E)
AMDACPKSL.SYS               Sun Jun 22 08:01:43 2014 (53A6400F)
AtihdWB6.sys                Sun Jun 22 08:02:00 2014 (53A64020)
igdkmd64.sys                Mon Sep 29 23:21:21 2014 (54299C19)
atikmpag.sys                Fri Nov 21 07:38:54 2014 (546E9EB6)
atikmdag.sys                Fri Nov 21 08:00:27 2014 (546EA3C3)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Jan  7 08:58:07.519 2015 (UTC + 5:30)**************************
intelaud.sys                Wed Jun 18 03:24:22 2014 (53A0B90E)
http://www.carrona.org/drivers/driver.php?id=t_mouse.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
http://www.carrona.org/drivers/driver.php?id=LcUvcUpper.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=AMDACPKSL.SYS
http://www.carrona.org/drivers/driver.php?id=AtihdWB6.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
intelaud.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

Kindly uninstall the currently installed ATI Driver using the Display Driver Uninstaller using this **LINK**. Once you have uninstalled the ATI Driver, try the latest BETA Version of the driver. Install only the DRIVER and nothing else. If it still does not know then try using a version which is a bit older or which came in the installation media with your system.

Let me know how it goes ^_^

-Pranav
Thanks! I hope to contribute to this forum.

I did what you said to do, and and downloaed the latest beta driver. I downloaded this driver: http://support.amd.com/en-us/kb-articles/Pages/latest-catalyst-windows-beta.aspx

Now when I log into my PC, the screen goes black after a couple of seconds. No BSOD appears. What older driver do you recommend I should try?
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel i3 4130
    Graphics Card(s)
    Gigabyte R9 270x

blueelvis

OMG Debugger!
VIP Member
Pro User
India

Posts
2,097
#4
Hi ExcellentNoob ^_^,

Does the screen remain black forever after the login?

You could try the drivers provided to you with the Graphics Card Manufacturer on the Media Disc which came with the GPU. If you don't have a disc, I would recommend trying a version which is a few months older (Sorry, I don't use ATI ).


Let me know how it goes ^_^
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
Posts
29
#5
Oh my god. It's working now. I don't know what I did, but when I turned on my PC today it's working. Thank you so much! I'll do some testing being I mark this as solved.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel i3 4130
    Graphics Card(s)
    Gigabyte R9 270x
Posts
29
#6
Ok, it works but occasionally the AMD drivers "crash and has recovered". It doesn't happen very often, but I'd still like to get rid of it. Any idea on how to fix this?
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel i3 4130
    Graphics Card(s)
    Gigabyte R9 270x
Posts
29
#7
UPDATE: I'm getting a black screen after I log in. Thing is, my cursor is still visible and I can move it.
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel i3 4130
    Graphics Card(s)
    Gigabyte R9 270x

blueelvis

OMG Debugger!
VIP Member
Pro User
India

Posts
2,097
#8
Hi ExcellentNoob ^_^,

Are you able to get into Safe Mode and get to the Desktop? Have you tried leaving system on for some time after log in?

Sadly, I am not much familiar with Black Screens. I will ask usasma to post back here as he is more familiar with this :) . Kindly await his response.


-Pranav
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
Posts
29
#9
Well, it's a combination of that problem and "Display drivers AMD has crashed and recovered". The times where I can get into my desktop, the drivers always crash. I might just take it to a shop, this is getting too frustrating.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel i3 4130
    Graphics Card(s)
    Gigabyte R9 270x

blueelvis

OMG Debugger!
VIP Member
Pro User
India

Posts
2,097
#10
Well, it's a combination of that problem and "Display drivers AMD has crashed and recovered". The times where I can get into my desktop, the drivers always crash. I might just take it to a shop, this is getting too frustrating.
I understand that this is frustrating. Kindly run the Display Driver Uninstaller linked in my previous post again and try installing an old version of the driver (Like 3-4 months earlier) and see if the issue is resolved or not.

If you are still facing the problem, then see if the problem is solved by the following registry fix -
TDR Fix (For AMD & NVIDIA Users) - OMG Debugging!!!

Use the registry instructions given below in the above post.


Let me know how it goes ^_^
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!

blueelvis

OMG Debugger!
VIP Member
Pro User
India

Posts
2,097
#12
Is the download link broken? When I click "TDRFix" in blue, it takes me to this: http://omgdebugging.com/wp-content/uploads/2014/09/TDRFix.reg

And yeah, I tried an older version before. The problem was still there.
Hi ExcellentNoob ^_^,

Sorry for the late response. I had bad internet connection for the past few days. Earlier, it was working fine. Anyways, just right click on that link and click on "Save Target As" (In Internet Explorer. For other browsers there is a similar option) and then save the file. Once it is saved, double click to open the file and add the information to the registry.

Let me know how it goes ^_^


-Pranav
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
Posts
29
#13
The screen freezes after I log in. I'm using the newest drivers, and I would get a black screen with the older ones.

Also just a question: Would this problem be resolved if I switched to an Nvidia card? This is probably impossible to answer without actually trying it.

And another thing: I'm using both Intel integrated graphics on my CPU and AMD's. On startup, my GPU fans sound like they are on 100% speed. I have to use Microsoft Fixit, </title> <link href="//az623152.vo.msecnd.net/cdnresources/1.51/content/smccss.css" rel="stylesheet" /> <link href="//az623152.vo.msecnd.net/cdnresources/1.51/common/css/default/fixit.css" rel="stylesheet" /> <link href="//az623152.vo.msecnd.net/cdnr, to make the fans go back to normal.
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel i3 4130
    Graphics Card(s)
    Gigabyte R9 270x

blueelvis

OMG Debugger!
VIP Member
Pro User
India

Posts
2,097
#14
Hi ExcellentNoob ^_^,

Did you try the registry fix I proposed in my previous post? What was the result?

Are you also getting the same result if you log into Safe Mode?

Regarding the Graphics card switch, like you said, you won't know until you do it. Also, let's make sure that the temperatures are stable. Could you please place a table fan directly at the CPU after opening the case? This will make sure that the system is not heating up.

Let me know how it goes ^_^
-Pranav
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
Posts
29
#15
Yeah, tried the registry fix and my screen goes black after seeing the Windows logo on startup. It works just fine in safe mode. And yeah, I'm monitoring my CPU temps with CPUID HWMonitor and they are at a constant 30-40 degrees Celsius.
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel i3 4130
    Graphics Card(s)
    Gigabyte R9 270x

blueelvis

OMG Debugger!
VIP Member
Pro User
India

Posts
2,097
#16
Yeah, tried the registry fix and my screen goes black after seeing the Windows logo on startup. It works just fine in safe mode. And yeah, I'm monitoring my CPU temps with CPUID HWMonitor and they are at a constant 30-40 degrees Celsius.
Hi ExcellentNoob ^_^,

Did you try some other version of the ATI Driver? Are you still facing the crashes? If you are still facing problems, kindly upload a freshly generated SF Diagnostic ZIP file so that it could be analysed.

-Pranav
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
Posts
29
#17
Yeah, still getting the black screen when I'm downloading the drivers and on log-in. I've tried older versions. I've attached the file to this comment.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel i3 4130
    Graphics Card(s)
    Gigabyte R9 270x

blueelvis

OMG Debugger!
VIP Member
Pro User
India

Posts
2,097
#18
Yeah, still getting the black screen when I'm downloading the drivers and on log-in. I've tried older versions. I've attached the file to this comment.
Hi ExcellentNoob ^_^,

Sorry for the delay in response. I just needed a break :)
Unfortunately, there is no minidump for me to analyse. Can you please turn on Driver Verifier from this **LINK** and see if it helps in pin-pointing the driver?
Did you try other graphics driver versions?

Additionally, I have asked a senior to help on this as well :)


-Pranav
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
Posts
29
#19
No problem! Thanks for your time and commitment.
After turning on Driver Verifier, my computer freezes after logging in, then the screen goes black.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel i3 4130
    Graphics Card(s)
    Gigabyte R9 270x

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#20
Hi excellentnoob!

Just FYI - at work we try System Restore and if that doesn't fix it, we'll wipe the computer clean and reinstall Windows.
The reason for this is that there are many, many different things that could cause this.
In the past I've spent weeks trying to isolate these problems - only to resort to wiping the computer after all that time.

Another point is that I have (on my own system) and have seen in the forums that AMD seems to have more problems with their cards than nVidia.
For a while I had switched to nVidia, but my latest system has an AMD video card (and I have problems with it).
Presuming that this is a problem with the video card/drivers (this is most likely, but certainly not the only possible cause) - then switching cards would help. If you have an nVidia card to try, please do so. If not, you may want to try purchasing one from a shop that will return your money if it doesn't fix your problem.

Indications are that this is a driver issue - due to the changes when using different drivers, the problems when using Driver Verifier, and the fact that it doesn't seem to have this problem in Safe Mode. BUT, this can also be due to a problem with the card's hardware - for example, if an item in hardware isn't used when in Safe Mode, but is used in normal mode. The thing that makes me uncertain is that you've RMA'd the mobo GPU, PSU and you've reinstalled Windows and the video drivers (in short, the symptoms say it's a driver issue, but my gut feeling is that this is a hardware issue)..

Have you read through this topic?: Video TDR Timeout - 0x116 + 0x117 - Sysnative Forums I haven't updated it recently, but it does have some very good links and suggestions that I found when researching this problem a while back.

So, let's have a look at this report. Please generate the report shortly after the computer has problems, then reboot and generate the report:
Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).
If the report doesn't show anything, then I'd suggest trying another video card (an nVidia card so that the driver issue is eliminated also). Don't forget to uninstall the AMD drivers once the new video card is installed.

Any questions, feel free to post back and I'll do my best to answer them.
Good luck!
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

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