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BSOD 0x03b System Service Exception


Hpw8s

New Member
Posts
9
#1
I get random BSODs please check my dump file what does it mean? it says it involves the win32k.sys and ntoskrnl.exe.Bugcheck error code 0x03b System Service Exception

Here's the SF diagnostic tool zip file - https://dl.dropbox.com/u/24822391/Hpw8s.zip

It's an hp pavillion netbook dm1
Windows 8AMD E2-1800 APU with Radeon(tm) HD graphics
2GB RAM
64 bit OS
Windows defender as anti-virus

I already checked the drivers in the device manager. I clicked on the Update driver software for each of the drivers I can find there. This error started last night, I was normally browsing the internet. Just had firefox on then suddenly I got into this random BSOD. I was thinking maybe it was the error in downloading windows update. I got MS office 2007 suites updates failed to install (mostly because of my internet connection) - separate problem where I cant fully download things.

So I tried downloading the other failed updates starting with the Update for Windows 8 for x64-based Systems (KB2795944) which was successful. Last night I also did the fixing of registry using Auslogics Registry Cleaner. Also tried defragmenting and using ccleaner. I thought those things fixed the problem last night but when I turned my laptop on this morning and have just started connecting to the internet when suddenly I get the same BSOD system service exception. It restarted. then for some minutes I got another BSOD while browsing in firefox. And again while browsing the net. after a just a few minutes. HELP!
 
Last edited:

My Computer

System One

  • OS
    Windows 8

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#2
When having problems with your system drivers I suggest checking at the device manufacturer's website for updates. Don't use the Update Drivers function in Device Manager as it only checks Windows Update (and those drivers are often too old to be helpful to you)

There are no memory dumps in the uploaded reports. Please check in C:\Windows\Minidump for them.
If not there, then try this: Set MiniDump
Also, check in C:\Windows for a file named MEMORY.dmp If it's there, zip it up and upload it to a free file-hosting service and post a link to it here.

The WER reports in MSINFO32 show errors with ewusbnet.sys and netr28x.sys
ewusbnet.sys is likely to be your USB modem device (ewusbnet HUAWEI USB-NDIS minipo Kernel 12/7/2009 7:35:29 PM ), while netr28x.sys is for your wireless card (netr28x Ralink 802.11n Extensi Kernel 8/8/2012 10:27:28 PM ).
Please update both of these to the latest, Win8 compatible version.
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

Hpw8s

New Member
Posts
9
#3
Hi Thanks for replying. Sorry for the incomplete file. Here's the link to the minidumps and memory dmp file
https://dl.dropbox.com/u/24822391/hpw8s-v2.zip

I just checked my RAlink update (saw it as an optional windows update) but it failed to install. Now it doesn't let me re-install it (it's gone from the available updates). Do you know where I can download the latest?

For the USB modem, I'd still have to search if they have any version already available that's w8 compatible (probably none yet). If I just leave that for now, will that alone cause BSODs?

I've also already updated my display driver (13.1 ATI/AMD WHQL driver). No BSODs so far but I'll still update the ones you suggested. Do I also need to update my audio driver? Is it also causing any errors?
 
Last edited:

My Computer

System One

  • OS
    Windows 8

MSboy

New Member
Posts
1
#4
i have manually updated my drivers to the latest (i belive it is the latest) and still got the same problems as you have mentioned i have all the latest drivers mine is a Compaq CQ58 though and i have a ralink adapter too but i was using ethernet with airplane mode and still browsing firefox\ive heard that windows 8 is very touchy with anything amd right now alot of bsods and mine is amd c vision
 

My Computer

System One

  • OS
    windows 8 64 bit windows xp 32 bit
    System Manufacturer/Model
    dell and compaq
    CPU
    amd c and pentium 4 ht
    Motherboard
    havent even checked
    Memory
    2 gigs in each pc
    Graphics Card(s)
    none just onboard graphics intel and amd

Hpw8s

New Member
Posts
9
#5
i have manually updated my drivers to the latest (i belive it is the latest) and still got the same problems as you have mentioned i have all the latest drivers mine is a Compaq CQ58 though and i have a ralink adapter too but i was using ethernet with airplane mode and still browsing firefox\ive heard that windows 8 is very touchy:with anything amd right now alot of bsods and mine is amd c vision
hi. i updated my display driver but stull got BSOD but i think i found out what was causing it. i get he bsods a few minues after opening firefox. some plugin might have been incompatible so i uninstalled and reinstalled that browser and now no more bsods.
 

My Computer

System One

  • OS
    Windows 8

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#6
Did you uninstall anything other than Firefox? It's unusual for a program like Firefox to cause BSOD's.
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

Hpw8s

New Member
Posts
9
#7
Did you uninstall anything other than Firefox? It's unusual for a program like Firefox to cause BSOD's.
i didnt uninstall any other progs except for my firefox. i was also having a lot of hang times with that browser before but when i reinstalled it, it's running smoothly now. so i dont really know. maybe the flash plugin? or the java ..not really sure.
 

My Computer

System One

  • OS
    Windows 8

Hpw8s

New Member
Posts
9
#8
another BSOD!!!

I guess my BSODs are really random! I just got one a few minutes ago. I was just about to close a tab which contained a video (was streaming anime) from my google chrome browser when suddenly I got that smiley blue face again..sigh...I had printscreened a part on that video too, now that's gone and I have to go back to re-loading that video till mid part just to capture that frame that I wanted.:mad: damn!

Here's my link to the dump file and other info -
https://dl.dropbox.com/u/24822391/hpw8s-v3.zip

Can you PLEAAAASE tell me what's going on? it's caused by ntoskrnl.exe again (according to BlueScreenView). :cry:
 

My Computer

System One

  • OS
    Windows 8

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#9
Just FYI- I will be traveling tomorrow, so I probably won't be able to answer until Friday.

The link to the Dropbox files doesn't exist. Please repost the link.

Did you update the drivers that I suggested in my previous post?
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

Hpw8s

New Member
Posts
9
#10
bsod again :(

Sure no prob, I can wait. Thank you.

Here's the link to the second BSOD (the one with the broken link on my previous post)
https://dl.dropbox.com/u/24822391/hpw8s-bsod.zip

Now here's the link to my new BSOD (just a few minutes earlier). I had chrome browser, windows media player (on pause mode), connectify, MS Excel, notepad++ and utorrent running when it went BSOD.
https://dl.dropbox.com/u/24822391/hpw8s-bsod2.zip

I think I may have updated the driver for the USB modem. There wasn't any patch available that's windows 8 compatible in the usb modem's brand's website. But then, an update referring to it came from my windows update list which says- ZTE Incorporated - Other Hardware - Mass Storage Filter. (My modem is zte and it's usb so i think this was it) It was successfully installed. Do you think that was really the update for it?

So now for the other driver, my network adapter which is the RAlink RT3290 802.11bgn wifi adapter, I downloaded the version on hp.com site. My current version says it's 2012-9-7- Version: 5.0.3.0. I downloaded the version on hp website according to my notebook's model and now the version is 2012-10-29, Version:5.0.5.0 - currently installing... I chose "overwrite existing etc" when it prompted that "there's an old version detected" (along those lines) and options to choose to "remove all" or "overwrite". Did I just do that correctly hmm..

Now it's installed. When I checked in the device manager, current version is 5.0.5.0 dated 2012-9-21 (date was odd but anyway the version is the same).

I was thinking of updating my audio driver as well. Do you think I should do it now, or should I wait to get another BSOD, just to check which one solved it?
 
Last edited:

My Computer

System One

  • OS
    Windows 8

Hpw8s

New Member
Posts
9
#11
Bsod againnnn

:cry: Here's the link to the dump files - https://dl.dropbox.com/u/24822391/hpw8s-bsod3.zip
Now I tried uninstalling programs. Uninstalled auslogics registry cleaner, auglogics disk defragmenter, and my other broadband program (huawei). I will now also update my audio driver.

sigh I wonder what can solve this. I should've bought a laptop with windows 7 instead. :rolleyes:

***update*** 22:00
I encountered 2 more crashes right after updating IDT Audio driver & HP CoolSense and uninstalling all the programs mentioned above.
Here's the link to the latest dump files - https://dl.dropbox.com/u/24822391/hpw8s-bsod4.zip

As of 22:00, I've updated the following drivers:
IDT High-Definition (HD) Audio Driver - 2012-11-06 , Version:6.10.6425.0
HP CoolSense Technology - 2012-12-03 , Version:2.10.51
HP Software Framework - 2012-10-25 , Version:4.6.8.1
HP Notebook System BIOS Update (AMD Processors) - 2013-01-22 , Version:F.24

***update*** 00:32
Got another BSOD just after the updates above - Here's the dump file - https://dl.dropbox.com/u/24822391/022113-20826-01.dmp

Finished installing the following:
Cyberlink Media Suite Software - 2013-01-31 , Version:10.0.2.2114
HP Support Assistant - 2012-09-09 , Version:7.0.39.15
Auslogics Registry Cleaner (w8 compatible)
Auslogics Disk Defragmenter (w8 compatible)

Also ran Registry fix.
 
Last edited:

My Computer

System One

  • OS
    Windows 8

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#13
I tend to leave things alone unless I have a reason to update them.
Let's just wait for now and see if you have further BSOD's
Just FYI - your ZTE stuff is still outdated - but let's see if it's going to work out for you.

I include this just in case the BSOD's return. Don't do any of it unless they do return.

Only 329 mB of free RAM - this is severely hurting your system performance. Please consider upgrading your RAM to at least 4 gB. If unable to upgrade the RAM, make sure that you only run one program at a time and that you trim the system startups and system tray to remove any running programs (in order to conserve RAM).

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

ZTEusbmdm6k.sys Thu Oct 8 23:46:09 2009 (4ACEB201)
ZTE Proprietary USB Driver - likely a USB Modem
http://www.carrona.org/drivers/driver.php?id=ZTEusbmdm6k.sys

ZTEusbnmea.sys Thu Oct 8 23:46:09 2009 (4ACEB201)
ZTE NMEA Port - likely a USB Modem
http://www.carrona.org/drivers/driver.php?id=ZTEusbnmea.sys

ZTEusbser6k.sys Thu Oct 8 23:46:09 2009 (4ACEB201)
ZTE Diagnostic Port - likely a USB Modem
http://www.carrona.org/drivers/driver.php?id=ZTEusbser6k.sys

cnnctfy2.sys Fri Jun 24 11:29:01 2011 (4E04AD3D)
Connectify NDIS Driver
http://www.carrona.org/drivers/driver.php?id=cnnctfy2.sys



Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Thu Feb 21 01:33:33.929 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\022113-21106-01.dmp]
Windows 8 Kernel Version 9200 MP (2 procs) Free x64
Built by: [B]9200[/B].16496.amd64fre.win8_gdr.130108-1504
System Uptime:[B]0 days 5:26:37.050[/B]
Probably caused by :[B]win32k.sys ( win32k!SURFACE::bDeleteSurface+5b6 )[/B]
BugCheck [B]3B, {c0000005, 36108000, fffff8801902ffc0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: 0000000036108000, Address of the instruction which caused the bugcheck
Arg3: fffff8801902ffc0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  explorer.exe
FAILURE_BUCKET_ID: [B]0x3B_win32k!SURFACE::bDeleteSurface[/B]
  BIOS Version                  F.13
  BIOS Release Date             09/11/2012
  Manufacturer                  Hewlett-Packard
  Product Name                  HP Pavilion dm1 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Feb 20 08:58:51.525 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\022013-22323-01.dmp]
Windows 8 Kernel Version 9200 MP (2 procs) Free x64
Built by: [B]9200[/B].16496.amd64fre.win8_gdr.130108-1504
System Uptime:[B]0 days 3:53:18.646[/B]
Probably caused by :[B]win32k.sys ( win32k!SURFACE::bDeleteSurface+5b6 )[/B]
BugCheck [B]3B, {c0000005, 47e8e000, fffff8801a821fc0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: 0000000047e8e000, Address of the instruction which caused the bugcheck
Arg3: fffff8801a821fc0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID: [B]0x3B_win32k!SURFACE::bDeleteSurface[/B]
  BIOS Version                  F.13
  BIOS Release Date             09/11/2012
  Manufacturer                  Hewlett-Packard
  Product Name                  HP Pavilion dm1 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]
3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Thu Feb 21 01:33:33.929 2013 (UTC - 5:00)**************************
[COLOR=RED][B]ZTEusbmdm6k.sys              Thu Oct  8 23:46:09 2009 (4ACEB201)[/B][/COLOR]
[COLOR=RED][B]ZTEusbnmea.sys               Thu Oct  8 23:46:09 2009 (4ACEB201)[/B][/COLOR]
[COLOR=RED][B]ZTEusbser6k.sys              Thu Oct  8 23:46:09 2009 (4ACEB201)[/B][/COLOR]
[COLOR=RED][B]cnnctfy2.sys                 Fri Jun 24 11:29:01 2011 (4E04AD3D)[/B][/COLOR]
Rt630x64.sys                 Tue Jun 12 09:37:53 2012 (4FD74631)
RtsUStor.sys                 Wed Jun 13 06:09:12 2012 (4FD866C8)
BtAudioBus.sys               Thu Jun 14 23:17:09 2012 (4FDAA935)
appexDrv.sys                 Sun Jun 17 01:00:54 2012 (4FDD6486)
usbfilter.sys                Tue Jun 19 07:07:40 2012 (4FE05D7C)
stwrt64.sys                  Sat Jul 21 09:36:42 2012 (500AB06A)
netr28x.sys                  Wed Aug  8 10:27:28 2012 (50227750)
rtbth.sys                    Thu Aug  9 02:41:29 2012 (50235B99)
SynTP.sys                    Fri Aug 24 19:20:26 2012 (50380C3A)
WirelessButtonDriver64.sys   Wed Aug 29 23:11:29 2012 (503ED9E1)
amd_sata.sys                 Sun Sep  2 22:16:17 2012 (504412F1)
amd_xata.sys                 Sun Sep  2 22:16:20 2012 (504412F4)
hpdskflt.sys                 Mon Sep 24 11:31:14 2012 (50607CC2)
Accelerometer.sys            Mon Sep 24 11:31:45 2012 (50607CE1)
AtihdW86.sys                 Wed Dec 12 12:20:30 2012 (50C8BCDE)
atikmpag.sys                 Wed Dec 19 14:32:55 2012 (50D21667)
atikmdag.sys                 Wed Dec 19 15:38:55 2012 (50D225DF)
[/font]
http://www.carrona.org/drivers/driver.php?id=ZTEusbmdm6k.sys
http://www.carrona.org/drivers/driver.php?id=ZTEusbnmea.sys
http://www.carrona.org/drivers/driver.php?id=ZTEusbser6k.sys
http://www.carrona.org/drivers/driver.php?id=cnnctfy2.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=RtsUStor.sys
BtAudioBus.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=appexDrv.sys
http://www.carrona.org/drivers/driver.php?id=usbfilter.sys
http://www.carrona.org/drivers/driver.php?id=stwrt64.sys
http://www.carrona.org/drivers/driver.php?id=netr28x.sys
rtbth.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=WirelessButtonDriver64.sys
http://www.carrona.org/drivers/driver.php?id=amd_sata.sys
http://www.carrona.org/drivers/driver.php?id=amd_xata.sys
http://www.carrona.org/drivers/driver.php?id=hpdskflt.sys
http://www.carrona.org/drivers/driver.php?id=Accelerometer.sys
http://www.carrona.org/drivers/driver.php?id=AtihdW86.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#14
Didn't get anything past the first page of posts. Ran this dump just before I left for work. Got the same basic error again. Please run Driver Verifier according to these instructions: Driver Verifier Settings

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

ZTEusbmdm6k.sys Thu Oct 8 23:46:09 2009 (4ACEB201)
ZTE Proprietary USB Driver - likely a USB Modem
http://www.carrona.org/drivers/driver.php?id=ZTEusbmdm6k.sys

ZTEusbnmea.sys Thu Oct 8 23:46:09 2009 (4ACEB201)
ZTE NMEA Port - likely a USB Modem
http://www.carrona.org/drivers/driver.php?id=ZTEusbnmea.sys

cnnctfy2.sys Fri Jun 24 11:29:01 2011 (4E04AD3D)
Connectify NDIS Driver
http://www.carrona.org/drivers/driver.php?id=cnnctfy2.sys



Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Fri Feb 22 04:08:34.196 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\022213-21808-01.dmp]
Windows 8 Kernel Version 9200 MP (2 procs) Free x64
Built by: [B]9200[/B].16496.amd64fre.win8_gdr.130108-1504
System Uptime:[B]0 days 6:38:05.317[/B]
Probably caused by :[B]win32k.sys ( win32k!SURFACE::bDeleteSurface+5b6 )[/B]
BugCheck [B]3B, {c0000005, 3dd62000, fffff8801b7c1fc0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: 000000003dd62000, Address of the instruction which caused the bugcheck
Arg3: fffff8801b7c1fc0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID: [B]0x3B_win32k!SURFACE::bDeleteSurface[/B]
  BIOS Version                  F.24
  BIOS Release Date             01/09/2013
  Manufacturer                  Hewlett-Packard
  Product Name                  HP Pavilion dm1 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]
3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Fri Feb 22 04:08:34.196 2013 (UTC - 5:00)**************************
[COLOR=RED][B]ZTEusbmdm6k.sys              Thu Oct  8 23:46:09 2009 (4ACEB201)[/B][/COLOR]
[COLOR=RED][B]ZTEusbnmea.sys               Thu Oct  8 23:46:09 2009 (4ACEB201)[/B][/COLOR]
[COLOR=RED][B]cnnctfy2.sys                 Fri Jun 24 11:29:01 2011 (4E04AD3D)[/B][/COLOR]
Rt630x64.sys                 Tue Jun 12 09:37:53 2012 (4FD74631)
RtsUStor.sys                 Wed Jun 13 06:09:12 2012 (4FD866C8)
BtAudioBus.sys               Thu Jun 14 23:17:09 2012 (4FDAA935)
appexDrv.sys                 Sun Jun 17 01:00:54 2012 (4FDD6486)
usbfilter.sys                Tue Jun 19 07:07:40 2012 (4FE05D7C)
rtbth.sys                    Thu Aug  9 02:41:29 2012 (50235B99)
stwrt64.sys                  Sun Aug 19 22:51:39 2012 (5031A63B)
SynTP.sys                    Fri Aug 24 19:20:26 2012 (50380C3A)
WirelessButtonDriver64.sys   Wed Aug 29 23:11:29 2012 (503ED9E1)
amd_sata.sys                 Sun Sep  2 22:16:17 2012 (504412F1)
amd_xata.sys                 Sun Sep  2 22:16:20 2012 (504412F4)
hpdskflt.sys                 Mon Sep 24 11:31:14 2012 (50607CC2)
Accelerometer.sys            Mon Sep 24 11:31:45 2012 (50607CE1)
netr28x.sys                  Tue Sep 25 04:10:07 2012 (506166DF)
AtihdW86.sys                 Wed Dec 12 12:20:30 2012 (50C8BCDE)
atikmpag.sys                 Wed Dec 19 14:32:55 2012 (50D21667)
atikmdag.sys                 Wed Dec 19 15:38:55 2012 (50D225DF)
[/font]
http://www.carrona.org/drivers/driver.php?id=ZTEusbmdm6k.sys
http://www.carrona.org/drivers/driver.php?id=ZTEusbnmea.sys
http://www.carrona.org/drivers/driver.php?id=cnnctfy2.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=RtsUStor.sys
BtAudioBus.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=appexDrv.sys
http://www.carrona.org/drivers/driver.php?id=usbfilter.sys
rtbth.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=stwrt64.sys
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=WirelessButtonDriver64.sys
http://www.carrona.org/drivers/driver.php?id=amd_sata.sys
http://www.carrona.org/drivers/driver.php?id=amd_xata.sys
http://www.carrona.org/drivers/driver.php?id=hpdskflt.sys
http://www.carrona.org/drivers/driver.php?id=Accelerometer.sys
http://www.carrona.org/drivers/driver.php?id=netr28x.sys
http://www.carrona.org/drivers/driver.php?id=AtihdW86.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

Hpw8s

New Member
Posts
9
#15
Thanks for your replies usasma :) Really appreciate it.

I haven't had any BSODs for 2 days now. I looked up the other posts here and found out a windows update that caused bsods for other w8 users. I uninstalled KB2778344 and so far I think I'm stable.

Haven't updated the drivers you mentioned yet. I still couldn't find the driver for the old zte modem i have (I tried searching in the websites you gave, but no luck). I'll see if I get any bsods after this. Maybe I can get by.
 

My Computer

System One

  • OS
    Windows 8

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