What's new

Solved BSOD (0x0000009f) on a relatively new Lenovo Yoga 2 Pro

yogauser

New Member
I've gotten BSOD/reboots regularly on my Lenovo Yoga 2 Pro running Windows 8.1 since I got it around Thanksgiving. It's basically the vanilla machine with the removal of the Superfish crapware, the addition of iTunes, Office, and some tools to help triage this and general wifi strength. The BSOD always puts a similar error message in the event log, but it's also often preceded by a series of errors from the Bonjour service (like "Task Scheduling Error: m->NextScheduledSPRetry 79609").
Here's the error:

The computer has rebooted from a bugcheck. The bugcheck was: 0x0000009f (0x0000000000000003, 0xffffe00084335e20, 0xffffd0013f836960, 0xffffe00083481010). A dump was saved in: C:\windows\MEMORY.DMP. Report Id: 022415-4250-01.

I've downloaded all the most recent drivers and updates I can find from Lenovo's site, and it seemed to help for a day or so, but it's still happening.

The BSOD seems to happen almost every time I close the lid of the laptop or if the screensaver kicks in for more than 10 minutes or so.

Thanks in advance for the help!
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo Yoga 2 Pro

yogauser

New Member
Any ideas without a full reinstall? I'd prefer not to waste time doing the reinstall only to find out that the current driver on their website still has issues. Also, are you referring to product keys for Windows itself? Or just any products I've installed? The link you posted implies that the activation key is baked into the USB stick it creates.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo Yoga 2 Pro

KYHI

Well-Known Member
Pro User
windows 8 and 8.1 product keys are embedded into the PC's firmware..

But suggest you save or get an product keys from the software you installed..

Nobody knows the extent of the Superfish - so I would suggest a clean install
 

My Computer

System One

  • OS
    Windows 3.1 > Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell XPS 8700
    CPU
    I7
    Memory
    24 GB

yogauser

New Member
Found the conflict by running "powercfg -energy." The report listed NETGEARGenie.exe (used to configure my router) as altering the platform timer resolution which can cause power management issues. Disabling NETGEARGenie.exe solved my issues.

Code:
Platform Timer Resolution:Platform Timer Resolution

The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to multimedia playback or graphical animations.
[TABLE]
[TR]
[TD]Current Timer Resolution (100ns units)
[/TD]
[TD]50009
[/TD]
[/TR]
[TR]
[TD]Maximum Timer Period (100ns units)
[/TD]
[TD]156250
[/TD]
[/TR]
[/TABLE]


Platform Timer Resolution:Outstanding Timer Request

A program or service has requested a timer resolution smaller than the platform maximum timer resolution.

[TABLE]
[TR]
[TD]Requested Period
[/TD]
[TD]50000
[/TD]
[/TR]
[TR]
[TD]Requesting Process ID
[/TD]
[TD]5152
[/TD]
[/TR]
[TR]
[TD]Requesting Process Path
[/TD]
[TD]\Device\HarddiskVolume5\Program Files (x86)\NETGEAR 
Genie\bin\NETGEARGenie.exe
[/TD]
[/TR]
[/TABLE]
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo Yoga 2 Pro

usasma

Mr. Cranky Pants
VIP Member
Guru
Thanks for letting us know. It'll help other users who come looking for help with similar problems!
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

Top