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Solved Brother HL-2170W Printer


loquacious

New Member
Member
Australia

Posts
118
#1
I tried printing a PDF document from Windows 8 PDF reader but continually got the following message. The printer drivers are installed and I can print from both notepad and Microsoft Word making it strange that I cannot do the same from the PDF reader (built into Win8). Any suggestions will be welcome.
 

Attachments

My Computer

System One

  • OS
    Windows 8 CP
    CPU
    I7 -2600k @ 4.8 ghz
    Motherboard
    AZROCK Z77 Extreme6
    Memory
    8gig Corsair Dominator 1600 DDR3
    Graphics Card(s)
    Gigabyte GTX 680
    Sound Card
    Onboard
    Monitor(s) Displays
    Dell Ultrasharp U3011
    Screen Resolution
    2560 x 1600
    Hard Drives
    1 x Crucial M4 256gb SSD
    2 x 1tb Western Digital Caviar Black
    1 x 2tb Western Digital Caviar Green
    1 x 2Tb Samsung Story USB 3
    1 Ready NAS NV+ with 4x2Tb Drives
    PSU
    Enermax MAXREVO 1350 Watts
    Case
    Antec Lanboy Air with NZXT Sentry LXE Controller
    Cooling
    Antec Kuhler 920
    Keyboard
    Roccat Isku
    Mouse
    Roccat Kova+
    Internet Speed
    12000 Kb/s
    Other Info
    Brother 6490CW Multifunction Printer
    Brother 2170W Laser Printer
    Fritz Box 7390 Modem / Router
    Logitech Webcam 500
    Logitech G25 Racing Wheel
    XBox 360 Controller
    Logitech Z4 Speakers
    WD TV Live

loquacious

New Member
Member
Australia

Posts
118
#2
Anyone else having problems printing from the Win8 PDF reader?
 

My Computer

System One

  • OS
    Windows 8 CP
    CPU
    I7 -2600k @ 4.8 ghz
    Motherboard
    AZROCK Z77 Extreme6
    Memory
    8gig Corsair Dominator 1600 DDR3
    Graphics Card(s)
    Gigabyte GTX 680
    Sound Card
    Onboard
    Monitor(s) Displays
    Dell Ultrasharp U3011
    Screen Resolution
    2560 x 1600
    Hard Drives
    1 x Crucial M4 256gb SSD
    2 x 1tb Western Digital Caviar Black
    1 x 2tb Western Digital Caviar Green
    1 x 2Tb Samsung Story USB 3
    1 Ready NAS NV+ with 4x2Tb Drives
    PSU
    Enermax MAXREVO 1350 Watts
    Case
    Antec Lanboy Air with NZXT Sentry LXE Controller
    Cooling
    Antec Kuhler 920
    Keyboard
    Roccat Isku
    Mouse
    Roccat Kova+
    Internet Speed
    12000 Kb/s
    Other Info
    Brother 6490CW Multifunction Printer
    Brother 2170W Laser Printer
    Fritz Box 7390 Modem / Router
    Logitech Webcam 500
    Logitech G25 Racing Wheel
    XBox 360 Controller
    Logitech Z4 Speakers
    WD TV Live

Phone Man

Retired Bell Head
VIP Member
Pro User
Covington, La

Posts
1,177
#3
I have the same printer and it printed from the reader OK. I normally use Nitro PDf Reader (Free) as I like it better. It also adds a choice to the print menu to save any type file as a PDF instead of printing it.

Jim :geek:
 

My Computer

System One

  • OS
    Windows 7 HP 64bit, Windows 8.1 Pro w/Media Center 64BIT
    Computer type
    PC/Desktop
    System Manufacturer/Model
    ASUS - Home Built
    CPU
    AMD Phenom II X6 1100T
    Motherboard
    ASUS M5A99X EVO
    Memory
    Crucial Balistic DDR-3 1866 CL 9 (8 GB)
    Graphics Card(s)
    MSI R6850 Cyclone IGD5 PE
    Sound Card
    On Chip
    Monitor(s) Displays
    ASUS VE258Q 25" LED with DVI-HDMI-DisplayPort
    Screen Resolution
    1920 x 1080
    Hard Drives
    Two WD Cavier Black 2TB Sata 6gbs
    WD My Book Essential 2TB USB 3.0
    PSU
    Seasonic X650 80 Plus GOLD Modular
    Case
    Corsair 400R
    Cooling
    Antec Kuhler H2O 620, Two 120mm and four 140mm
    Keyboard
    AVS Gear Blue LED Backlight
    Mouse
    Logitech Marble Mouse USB, Logitech Precision Game Pad
    Internet Speed
    15MB
    Antivirus
    NIS, Malwarebytes Premium 2
    Other Info
    APC UPS ES 750, Netgear WNR3500L Gigabit & Wireless N Router with SamKnows Test Program,
    Motorola SB6120 Gigabit Cable Modem.
    Brother HL-2170W Laser Printer,
    Epson V300 Scanner

loquacious

New Member
Member
Australia

Posts
118
#4
Thanks Jim, I'll give Nitro PDF reader a go but I'd still love to know why I cannot print from the Win8 reader especially now knowing you can .
 

My Computer

System One

  • OS
    Windows 8 CP
    CPU
    I7 -2600k @ 4.8 ghz
    Motherboard
    AZROCK Z77 Extreme6
    Memory
    8gig Corsair Dominator 1600 DDR3
    Graphics Card(s)
    Gigabyte GTX 680
    Sound Card
    Onboard
    Monitor(s) Displays
    Dell Ultrasharp U3011
    Screen Resolution
    2560 x 1600
    Hard Drives
    1 x Crucial M4 256gb SSD
    2 x 1tb Western Digital Caviar Black
    1 x 2tb Western Digital Caviar Green
    1 x 2Tb Samsung Story USB 3
    1 Ready NAS NV+ with 4x2Tb Drives
    PSU
    Enermax MAXREVO 1350 Watts
    Case
    Antec Lanboy Air with NZXT Sentry LXE Controller
    Cooling
    Antec Kuhler 920
    Keyboard
    Roccat Isku
    Mouse
    Roccat Kova+
    Internet Speed
    12000 Kb/s
    Other Info
    Brother 6490CW Multifunction Printer
    Brother 2170W Laser Printer
    Fritz Box 7390 Modem / Router
    Logitech Webcam 500
    Logitech G25 Racing Wheel
    XBox 360 Controller
    Logitech Z4 Speakers
    WD TV Live

Phone Man

Retired Bell Head
VIP Member
Pro User
Covington, La

Posts
1,177
#5
I do use the default printer driver from Microsoft. Did you install any other driver for your printer? I am also running my printer on a USB port.

Jim :geek:
 

My Computer

System One

  • OS
    Windows 7 HP 64bit, Windows 8.1 Pro w/Media Center 64BIT
    Computer type
    PC/Desktop
    System Manufacturer/Model
    ASUS - Home Built
    CPU
    AMD Phenom II X6 1100T
    Motherboard
    ASUS M5A99X EVO
    Memory
    Crucial Balistic DDR-3 1866 CL 9 (8 GB)
    Graphics Card(s)
    MSI R6850 Cyclone IGD5 PE
    Sound Card
    On Chip
    Monitor(s) Displays
    ASUS VE258Q 25" LED with DVI-HDMI-DisplayPort
    Screen Resolution
    1920 x 1080
    Hard Drives
    Two WD Cavier Black 2TB Sata 6gbs
    WD My Book Essential 2TB USB 3.0
    PSU
    Seasonic X650 80 Plus GOLD Modular
    Case
    Corsair 400R
    Cooling
    Antec Kuhler H2O 620, Two 120mm and four 140mm
    Keyboard
    AVS Gear Blue LED Backlight
    Mouse
    Logitech Marble Mouse USB, Logitech Precision Game Pad
    Internet Speed
    15MB
    Antivirus
    NIS, Malwarebytes Premium 2
    Other Info
    APC UPS ES 750, Netgear WNR3500L Gigabit & Wireless N Router with SamKnows Test Program,
    Motorola SB6120 Gigabit Cable Modem.
    Brother HL-2170W Laser Printer,
    Epson V300 Scanner

loquacious

New Member
Member
Australia

Posts
118
#6
Ahhhh ok I am running mine wirelessly … strange though that it works with everything else other than Win8's PDF reader
 

My Computer

System One

  • OS
    Windows 8 CP
    CPU
    I7 -2600k @ 4.8 ghz
    Motherboard
    AZROCK Z77 Extreme6
    Memory
    8gig Corsair Dominator 1600 DDR3
    Graphics Card(s)
    Gigabyte GTX 680
    Sound Card
    Onboard
    Monitor(s) Displays
    Dell Ultrasharp U3011
    Screen Resolution
    2560 x 1600
    Hard Drives
    1 x Crucial M4 256gb SSD
    2 x 1tb Western Digital Caviar Black
    1 x 2tb Western Digital Caviar Green
    1 x 2Tb Samsung Story USB 3
    1 Ready NAS NV+ with 4x2Tb Drives
    PSU
    Enermax MAXREVO 1350 Watts
    Case
    Antec Lanboy Air with NZXT Sentry LXE Controller
    Cooling
    Antec Kuhler 920
    Keyboard
    Roccat Isku
    Mouse
    Roccat Kova+
    Internet Speed
    12000 Kb/s
    Other Info
    Brother 6490CW Multifunction Printer
    Brother 2170W Laser Printer
    Fritz Box 7390 Modem / Router
    Logitech Webcam 500
    Logitech G25 Racing Wheel
    XBox 360 Controller
    Logitech Z4 Speakers
    WD TV Live

dversa

Member
Member
Posts
11
#7
Use Advanced Add Printer for this device. I'll assume you connected over USB. You will need to disable Bidirectional on the Ports tab of printer properties to print.
 

My Computer

System One

  • OS
    Win 8

loquacious

New Member
Member
Australia

Posts
118
#8
No I am connected to the printer wirelessly as it is in another room.
 

My Computer

System One

  • OS
    Windows 8 CP
    CPU
    I7 -2600k @ 4.8 ghz
    Motherboard
    AZROCK Z77 Extreme6
    Memory
    8gig Corsair Dominator 1600 DDR3
    Graphics Card(s)
    Gigabyte GTX 680
    Sound Card
    Onboard
    Monitor(s) Displays
    Dell Ultrasharp U3011
    Screen Resolution
    2560 x 1600
    Hard Drives
    1 x Crucial M4 256gb SSD
    2 x 1tb Western Digital Caviar Black
    1 x 2tb Western Digital Caviar Green
    1 x 2Tb Samsung Story USB 3
    1 Ready NAS NV+ with 4x2Tb Drives
    PSU
    Enermax MAXREVO 1350 Watts
    Case
    Antec Lanboy Air with NZXT Sentry LXE Controller
    Cooling
    Antec Kuhler 920
    Keyboard
    Roccat Isku
    Mouse
    Roccat Kova+
    Internet Speed
    12000 Kb/s
    Other Info
    Brother 6490CW Multifunction Printer
    Brother 2170W Laser Printer
    Fritz Box 7390 Modem / Router
    Logitech Webcam 500
    Logitech G25 Racing Wheel
    XBox 360 Controller
    Logitech Z4 Speakers
    WD TV Live

dversa

Member
Member
Posts
11
#9
Sadly i don't have a Wifi printer here at home so i can't try it, but look for the Bidirectional on the Ports tab, if its there just untick it and see if it does help!

edit: agh, i see now some other apps does work, must be related to the reader app then.
 

My Computer

System One

  • OS
    Win 8

loquacious

New Member
Member
Australia

Posts
118
#10
Solved (sort of) seems it was only my gas bill I cannot print. I decided to try another PDF file just to see and guess what … it printed no problems with Win 8's reader. I tried a couple more with colour in them and they worked too. I went back to the gas account and it still will not print. My guess is the gas account is somehow a different format to all my other PDFs
 

My Computer

System One

  • OS
    Windows 8 CP
    CPU
    I7 -2600k @ 4.8 ghz
    Motherboard
    AZROCK Z77 Extreme6
    Memory
    8gig Corsair Dominator 1600 DDR3
    Graphics Card(s)
    Gigabyte GTX 680
    Sound Card
    Onboard
    Monitor(s) Displays
    Dell Ultrasharp U3011
    Screen Resolution
    2560 x 1600
    Hard Drives
    1 x Crucial M4 256gb SSD
    2 x 1tb Western Digital Caviar Black
    1 x 2tb Western Digital Caviar Green
    1 x 2Tb Samsung Story USB 3
    1 Ready NAS NV+ with 4x2Tb Drives
    PSU
    Enermax MAXREVO 1350 Watts
    Case
    Antec Lanboy Air with NZXT Sentry LXE Controller
    Cooling
    Antec Kuhler 920
    Keyboard
    Roccat Isku
    Mouse
    Roccat Kova+
    Internet Speed
    12000 Kb/s
    Other Info
    Brother 6490CW Multifunction Printer
    Brother 2170W Laser Printer
    Fritz Box 7390 Modem / Router
    Logitech Webcam 500
    Logitech G25 Racing Wheel
    XBox 360 Controller
    Logitech Z4 Speakers
    WD TV Live

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