Please go ahead and post a new thread with as may details about your issue as possible, Myself and others will be happy to help in the forum with it. This way anyone with the same issue may also be helped by the posts in the thread.
One of the main purposes of a forum is to share information so it's not beneficial to the forum when someone requests private help. Someone may come along with the same problem you are experiencing and, based on reading your thread, find the information they need to fix the issue.