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Solved Brand new HP laptop will not start up


#1
Bought a HP laptop today, took it out of the box, put in the battery, connected the charger, it wouldn't turn on.
Charger is working because there is an orange-ish light indicating power to the machine.

Removed the battery and used only the charger. The power light was then white, but still no startup.

Removed charger, left the battery removed, and pressed the power button for 30 seconds. Connected everything again, still nothing. Power light is back its orange-ish colour.

Please tell me this is only because the battery is new and uncharged.
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    Laptop
    System Manufacturer/Model
    HP Pavilion 17 Notebook
    CPU
    AMD A10-5745M APU with Radeon(tm) HD Graphics
    Motherboard
    Hewlett-Packard 22C7 90.10
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon HD 8610G
    Sound Card
    (1) AMD High Definition Audio Device (2) Realtek High Definition Audio
    Monitor(s) Displays
    Generic PnP Monitor (17.1"vis)
    Screen Resolution
    1600 x 900
    Hard Drives
    1TB HGST HTS541010A9E680 SATA
    Mouse
    Microsoft Wireless Mobile Mouse 4000
    Internet Speed
    14.46Mbps upload; 1.01Mbps download
    Browser
    Opera, Chrome, Firefox, Slimjet, Internet Explorer
    Antivirus
    Outpost Security Suite

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#2
You must not turn on your new laptop until battery is fully charged! ( as told in manual you received )

This takes several hours ( in some cases more that 8 hours )
During that process laptop must not be turned on.
 

My Computer

System One

  • OS
    Windows 8.1 Enterprise
#3
The manual did not tell me that. Don't assume things. But thank you.
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    Laptop
    System Manufacturer/Model
    HP Pavilion 17 Notebook
    CPU
    AMD A10-5745M APU with Radeon(tm) HD Graphics
    Motherboard
    Hewlett-Packard 22C7 90.10
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon HD 8610G
    Sound Card
    (1) AMD High Definition Audio Device (2) Realtek High Definition Audio
    Monitor(s) Displays
    Generic PnP Monitor (17.1"vis)
    Screen Resolution
    1600 x 900
    Hard Drives
    1TB HGST HTS541010A9E680 SATA
    Mouse
    Microsoft Wireless Mobile Mouse 4000
    Internet Speed
    14.46Mbps upload; 1.01Mbps download
    Browser
    Opera, Chrome, Firefox, Slimjet, Internet Explorer
    Antivirus
    Outpost Security Suite

Addictive Gamer

New Member
Member
Posts
356
#4
The manual did not tell me that. Don't assume things. But thank you.
huh, the manual sucks then, leave your laptop plugged into power ( together with battery ), and wait for 10 hours.
If problem persist you'll need to visit the place where you bought this laptop and ask for replacement.
 

My Computer

System One

  • OS
    Windows 8.1 Enterprise
#5
The manual does suck. It's nothing more than a large piece of paper folded accordian style. Every bit of instructions on how to use the laptop are based on AFTER the machine has been turned on. There is nothing about pre-powering. I'll hold off marking this thread resolved until later.

This is the first laptop I've ever owned that would not work at all before charging the battery, so it was surprising. My experience with computers goes back many years, so please think before replying to someone as if they're a newbie. Not everyone is stupid, and not every situation is the same as yours.
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    Laptop
    System Manufacturer/Model
    HP Pavilion 17 Notebook
    CPU
    AMD A10-5745M APU with Radeon(tm) HD Graphics
    Motherboard
    Hewlett-Packard 22C7 90.10
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon HD 8610G
    Sound Card
    (1) AMD High Definition Audio Device (2) Realtek High Definition Audio
    Monitor(s) Displays
    Generic PnP Monitor (17.1"vis)
    Screen Resolution
    1600 x 900
    Hard Drives
    1TB HGST HTS541010A9E680 SATA
    Mouse
    Microsoft Wireless Mobile Mouse 4000
    Internet Speed
    14.46Mbps upload; 1.01Mbps download
    Browser
    Opera, Chrome, Firefox, Slimjet, Internet Explorer
    Antivirus
    Outpost Security Suite

Addictive Gamer

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Posts
356
#6
I did not want to offend you, if so I'm sorry :(

Just telling what I would do in your case, battery must be charged and laptop will work.
 

My Computer

System One

  • OS
    Windows 8.1 Enterprise

broe23

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Central IL

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#7
You do not have to wait hours to use, when you plug it in. If it is not working with the Power charger or after you let the battery charge. Take it back to where you got it from, to have the broken one you have replaced with one that actually works.

Sometimes the battery will not fully seat. Also laptops these days, will not power up, unless the battery is installed, because the laptop is using the battery the same way a UPS does for smoothing out any power noise.
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.
#8
It should work right out of the box even without a battery and certainly should work with the battery plugged in and charging. You should return it as defective immediately. I assure you whoever sold it to you will not disagree.
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C75D-B7260

Addictive Gamer

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Posts
356
#9
@broe24 & cbwilsha
You guys do know that new battery needs to be *fully* charged prior to first usage? this is the first thing you do to make battery live longer.

Maybe I'm wrong I don't know?
 

My Computer

System One

  • OS
    Windows 8.1 Enterprise

rfruth

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Houston, Tx

Posts
88
#10
My 6 month old HP tablet quick start guide said to fully charge the battery before doing anything - it came partially charged which IMO is plenty to get you (anyone) started but as someone said best for the battery to charge it right away + I like to think a good little soldier so I charged mine :shock:
 

My Computer

System One

  • OS
    Win 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP Envy 700z
    CPU
    AMD 4.1 GHz quad-core
    Motherboard
    MSI
    Memory
    8 GB
    Graphics Card(s)
    Integrated Radeon HD 8670D
    Sound Card
    Integrated Sound, Envy Audio; Beats Audio
    Hard Drives
    1TB 7200 RPM SATA
    PSU
    460 watt
    Keyboard
    wired USB
    Mouse
    wired USB
    Browser
    IE11 / Chrome
    Antivirus
    Windows Defender aka MSE

popeye

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United States

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3,090
#11
It should start up after being plugged in for just a few minutes. The all day, hours thing is just to initialize the battery so it lasts longer. A good thing to do but the laptop should start up right out of the box.
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.

alphanumeric

slightly off center
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Gold Member
#12
@broe24 & cbwilsha
You guys do know that new battery needs to be *fully* charged prior to first usage? this is the first thing you do to make battery live longer.

Maybe I'm wrong I don't know?
Only if your going to run it on battery alone. You can run it from the power pack even with a battery that needs to be recharged, or no battery at all. The power pack can run the laptop and charge the battery at the same time. The manual will tell you not to run on battery only for the first time until it is fully charged.
 

My Computer

System One

  • OS
    Windows 10 Education 64 Bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus
    CPU
    AMD Phenom II X4 980 Black Edition Deneb 3.7GHz
    Motherboard
    ASUS M4N68T-M V2 µATX Motherboard
    Memory
    8GB 4GBx2 Kingston PC10600 DDR3 1333 Memory
    Graphics Card(s)
    NVIDIA Geforce GT640 2 Gig DDR3 PCIe
    Sound Card
    VIA VT1708s High Definition Audio 8-channel Onboard
    Monitor(s) Displays
    22" LG E2242 1080p and 2 19" I-INC AG191D
    Screen Resolution
    1280x1024 - 1920x1080 - 1280x1024
    Hard Drives
    Crucial MX100 256 GB SSD and 500 GB WD Blue SATA
    PSU
    Thermaltake TR 620
    Case
    Power Up Black ATX Mid-Tower Case
    Cooling
    Stock heatsink fan
    Keyboard
    Logitech Wireless K350 Wave
    Mouse
    Logitech M570 Trackball and T650 TouchPad
    Internet Speed
    80 Mbps Down 30 Mbps Up
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender
    Other Info
    HP DVD1040e Lightscribe - External USB2
Posts
620
#13
Bought a HP laptop today, took it out of the box, put in the battery, connected the charger, it wouldn't turn on.
Charger is working because there is an orange-ish light indicating power to the machine.

Removed the battery and used only the charger. The power light was then white, but still no startup.

Removed charger, left the battery removed, and pressed the power button for 30 seconds. Connected everything again, still nothing. Power light is back its orange-ish colour.

Please tell me this is only because the battery is new and uncharged.
What is the model number?

While the manual may not have said to fully charge, HPs come with a quick start guide where they typically say to fully charge the battery before using. And note not all notebooks are the same. Some require a battery to be in circuit - that is, some will not operate on charger only. And when a computer is brand new and turned on the first time, a lot of setup is required - so the setup routine may be expecting a battery too.

My experience with computers goes back many years, so please think before replying to someone as if they're a newbie. Not everyone is stupid, and not every situation is the same as yours.
Sorry, but this attitude is no better. These people are all volunteers giving up their free time just trying to help you and we have no clue what your experience or level of expertise is because YOU FAILED to state your experience when you started this thread. So we have no choice but to assume you are a newbie to notebooks because it is more egregious for helpers to assume a poster who provides next to nothing for information is an expert. After all, why would they be seeking help if they had years of experience, unless they provided clear information in the first place?

Plus YOU FAILED to tell us anything about this notebook other than it is a new HP. Unless you state the specs, or let us know this is the same computer as listed in your System Specs (since many posters have more than one computer, or come seeking help for others), we can only speak generically and must assume that you are a newbie to notebooks, and forums too.

So I would ask when you are seeking FREE help from people who are donating their time that you think before taking offense to an helping hand. And when seeking help you post complete information about your hardware, the problem, and your experience level so we can all start from the same page without anyone taking offense when nothing but sincere good intentions was meant. Thanks.
 

My Computer

System One

  • OS
    W10 Pro
    Computer type
    PC/Desktop
#14
@broe24 & cbwilsha
You guys do know that new battery needs to be *fully* charged prior to first usage? this is the first thing you do to make battery live longer.

Maybe I'm wrong I don't know?
Only if your going to run it on battery alone. You can run it from the power pack even with a battery that needs to be recharged, or no battery at all. The power pack can run the laptop and charge the battery at the same time. The manual will tell you not to run on battery only for the first time until it is fully charged.
Finally, a post (alphanumeric's) that is accurate.
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C75D-B7260
#15
While the manual may not have said to fully charge, HPs come with a quick start guide where they typically say to fully charge the battery before using. And note not all notebooks are the same. Some require a battery to be in circuit - that is, some will not operate on charger only. And when a computer is brand new and turned on the first time, a lot of setup is required - so the setup routine may be expecting a battery too.
There is absolutely nothing in any of the "quick-start" papers or online manual for this model (HP 15-f027ca Notebook, fwiw) that mentions ANYTHING about charging the battery, etc. It's all based on what to do AFTER the machine is powered up. Very odd for HP to leave out such important info, but there it is. I did wonder if this particular model was different from past models I've owned.

Bottom line, it was DOA, so it went back the store for exchange. The replacement behaved normally, no problems.


Sorry, but ... we have no clue what your experience or level of expertise is because YOU FAILED to state your experience when you started this thread. So we have no choice but to assume you are a newbie to notebooks because it is more egregious for helpers to assume a poster who provides next to nothing for information is an expert. After all, why would they be seeking help if they had years of experience, unless they provided clear information in the first place?
The troubleshooting I had already done (and did mention)... isn't a typical newbie thing to do. And it's hard to provide a lot of info about the laptop when I can't even turn it on. Model numbers and basic info that's on labels isn't really that helpful. PLUS, based on past experience, when I provide a lot of info (if it's available), the majority of helpers don't bother to actually read it, and ask me the same things I already posted. So now I wait for helpers to ask, because they're going to anyway.

Plus YOU FAILED to tell us anything about this notebook other than it is a new HP. Unless you state the specs, or let us know this is the same computer as listed in your System Specs (since many posters have more than one computer, or come seeking help for others), we can only speak generically and must assume that you are a newbie to notebooks, and forums too.
Again, little to post since the machine wouldn't boot up to gather the more vital/useful information.
Also, being a brand new laptop, unable to turn on, it would be 100% unlikely that it's listed in my system specs.

So I would ask when you are seeking FREE help from people who are donating their time that you think before taking offense to an helping hand.
The only offense I took was the person who assumed I hadn't read the manual. True, many people don't, but to basically accuse a person of not reading, that's a tad arrogant; especially if he/she thought I was a newbie. That's an unfriendly way to talk to a newbie.

...And when seeking help you post complete information about your hardware, the problem, and your experience level so we can all start from the same page without anyone taking offense when nothing but sincere good intentions was meant. Thanks.
Complete information about the hardware:
As mentioned above, most people don't bother to (or don't want to) read a lot of details and specs and text. They like to read the first sentence or two, then start asking questions that have already been answered. If they don't have the time to read my detailed issues, I certainly don't have time to type it all out. And in this case, there weren't many details to give anyway.

Complete information about the problem:
Pretty much did that. New laptop. Won't turn on. Added a few details about what I tried to get it to work. Can't say much more than that regarding the actual problem.

Complete information about my experience level:
Why? It makes no difference. Laptop won't turn on. Obviously, whatever experience level I'm at, it doesn't include this. That's like asking someone what their level of driving experience is when they take their car in to see why it won't start.

Anyway, I'm off to get things done now. Thanks for your feedback/input.
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    Laptop
    System Manufacturer/Model
    HP Pavilion 17 Notebook
    CPU
    AMD A10-5745M APU with Radeon(tm) HD Graphics
    Motherboard
    Hewlett-Packard 22C7 90.10
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon HD 8610G
    Sound Card
    (1) AMD High Definition Audio Device (2) Realtek High Definition Audio
    Monitor(s) Displays
    Generic PnP Monitor (17.1"vis)
    Screen Resolution
    1600 x 900
    Hard Drives
    1TB HGST HTS541010A9E680 SATA
    Mouse
    Microsoft Wireless Mobile Mouse 4000
    Internet Speed
    14.46Mbps upload; 1.01Mbps download
    Browser
    Opera, Chrome, Firefox, Slimjet, Internet Explorer
    Antivirus
    Outpost Security Suite
Posts
620
#16
Model numbers and basic info that's on labels isn't really that helpful.
Not true at all. Model numbers allow us to look up the notebook and become familiar with it. In that way, we can also verify the information (or lack of information) in the manuals. This is not a matter of trust, but again, because we cannot assume a poster's experience level, so this is the prudent thing to do. Less guessing this way, and certainly fewer misunderstandings, hard feelings and misperceptions where volunteer helpers felt it necessary to apologize to you because you took offense when none were intended.

The troubleshooting I had already done (and did mention)... isn't a typical newbie thing to do.
I disagree. Everything you did is pretty basic for any notebook user - even pushing the power button for 30 seconds - which I will add, is typically a pointless, newbie action! Note according to your manual, there's no mention pressing the power button for any length of time, except 5 seconds to power off.

You returned it so all is moot now. But I ask again, should you seek help on ANY tech support site, that you not assume we will assume your experience level. Because we can not.
 

My Computer

System One

  • OS
    W10 Pro
    Computer type
    PC/Desktop

broe23

Retired from the grind
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Pro User
Central IL

Posts
3,468
#17
Do not forget to back up the hard drive after you get it tweaked to your liking and software loaded on it.
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.

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