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Brand New Asus G750JX-RB71 has been crashing repeatedly


Posts
4
#1
I had this computer for a hour when it started to crash. It has windows 8 and has been getting constant memory_management crashes whenever i try to use it and sometimes just from idling. I have tried doing a reset through the recovery options and have done a full reinstall of windows 8. I really don't want the hassle of having to send it back or have it repaired considering I've had it for all of 2 days. Is there anything I can do to check if there is nothing I can do. Like whether it is the hardware or just the software? Any help would be greatly appreciated.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Asus
    CPU
    2.4Ghz Intel® Core™ i7-4700HQ
    Memory
    12GB DDR3
    Graphics Card(s)
    Nvidia Geforce GTX 770M
    Screen Resolution
    1920x1080

videodj

New Member
Posts
17
#2
If it's 2 days old, I'd send it back, sounds like a hardware issue, possibly bad RAM.
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64bit with Media Center
    Computer type
    PC/Desktop
    CPU
    Intel i7 2600k @ 4.4Ghz @ 1.30v
    Motherboard
    Asus P8P67 Deluxe
    Memory
    Corsair Dominator GT DDR3 16gb
    Graphics Card(s)
    2 x ATI HD6970 (Crossfire)
    Monitor(s) Displays
    LG E2251 x 3 - 22"
    Screen Resolution
    1920 x 1080
    Hard Drives
    Samsung SSD 840 Pro, 250Gb
    Seagate Barracuda 500Gb x 3
    PSU
    Coolermaster Silent Pro Gold 1000W Modular
    Case
    Coolermaster HAF962
    Cooling
    Megahalems
    Keyboard
    Logitech K520
    Mouse
    Logitech Performance MX Mouse (Darkfield)
    Internet Speed
    120Mb Down/12Mb Up
    Browser
    Firefox 39.0
    Antivirus
    Kaspersky Total Security
    Other Info
    Logitech 5.1 Speaker System
    Logitech T650 Touchpad

badtyper

Member
Member
Posts
39
#3
I had this computer for a hour when it started to crash. It has windows 8 and has been getting constant memory_management crashes whenever i try to use it and sometimes just from idling. I have tried doing a reset through the recovery options and have done a full reinstall of windows 8. I really don't want the hassle of having to send it back or have it repaired considering I've had it for all of 2 days. Is there anything I can do to check if there is nothing I can do. Like whether it is the hardware or just the software? Any help would be greatly appreciated.
If you can return this computer I would do so and quickly. If you have an ASUS computer and it has problems getting it fixed from ASUS is not a real option. Going to their support download drivers and firmwear web site is a nightmare. But if you can't return it,then it's an option, I have a feeling the system is not liking Win8.but it could be another failure. Let us know how it works out.
 

My Computer

System One

  • OS
    win8
    Computer type
    Laptop
Posts
4
#4
Will do. I've never dealt with a problem like this so thanks for the opinions. But what exactly do you mean when you say the system doesn't like Windows 8? Could downgrading to Windows 7 fix the problem possibly? Or would using a bootable flash to upgrade to 8.1 fix it? I'm not really sure about the differences between 8 and 8.1 other than UI.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Asus
    CPU
    2.4Ghz Intel® Core™ i7-4700HQ
    Memory
    12GB DDR3
    Graphics Card(s)
    Nvidia Geforce GTX 770M
    Screen Resolution
    1920x1080

badtyper

Member
Member
Posts
39
#5
Will do. I've never dealt with a problem like this so thanks for the opinions. But what exactly do you mean when you say the system doesn't like Windows 8? Could downgrading to Windows 7 fix the problem possibly? Or would using a bootable flash to upgrade to 8.1 fix it? I'm not really sure about the differences between 8 and 8.1 other than UI.
No as others also post you have a real hardware problem,I just am posting my own thoughts about Win8 seems my ASUS computer I installed Win8 on is not working as well as my Win7 computers. Just my own feelings about Win8. I would return or exchange the computer.
 

My Computer

System One

  • OS
    win8
    Computer type
    Laptop
Posts
4
#6
Okay thanks for the advice I've reached out to the seller to set up the return.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Asus
    CPU
    2.4Ghz Intel® Core™ i7-4700HQ
    Memory
    12GB DDR3
    Graphics Card(s)
    Nvidia Geforce GTX 770M
    Screen Resolution
    1920x1080

badtyper

Member
Member
Posts
39
#7
Okay thanks for the advice I've reached out to the seller to set up the return.
I have three ASUS computers all been in service around three years a G73SW and G73JH also a K52N they all have never had a major failure I have had to remove battery and AC on the G73SW a few times but it was I feel software conflicts with the Win7 OS. I installed Win8 then upgraded to Win8.1 on the G73JH have no real OS problems but I had to hunt for a few drivers for items installed. Also even with my Canon G16 Wi-Fi camera found as a device in win8.1 camera still can't connect to the win8.1 computer. All Canon drivers are installed,so it has to be something with Win8.1
So don't give up on the ASUS computers, like all electronic devices some get bad parts.
 

My Computer

System One

  • OS
    win8
    Computer type
    Laptop

XweAponX

New Member
VIP Member
Pro User
#8
IS it 8 or 8.1 which is problematic? Asus usually makes good product, but when was the board designed, is may have drivers needed that 8 can't hack.

Is it a whole system or just a board - If the board, swap it out. If the system, same thing.
 

My Computer

System One

  • OS
    Windows 8 Pro with Media Center/Windows 7
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Asus M2N-MX SE Plus § DualCore AMD Athlon 64 X2, 2300 MHz (11.5 x 200) 4400+ § Corsair Value Select
    CPU
    AMD 4400+/4200+
    Motherboard
    Asus M2N-MX SE Plus/Asus A8M2N-LA (NodusM)
    Memory
    2 GB/3GB
    Graphics Card(s)
    GeForce 8400 GS/GeForce 210
    Sound Card
    nVIDIA GT218 - High Definition Audio Controller
    Monitor(s) Displays
    Hitachi 40" LCD HDTV
    Screen Resolution
    "1842 x 1036"
    Hard Drives
    WDC WD50 00AAKS-007AA SCSI Disk Device
    ST1000DL 002-9TT153 SCSI Disk Device
    WDC WD3200AAJB-00J3A0 ATA Device
    WDC WD32 WD-WCAPZ2942630 USB Device
    WD My Book 1140 USB Device
    PSU
    Works 550w
    Case
    MSI "M-Box"
    Cooling
    Water Cooled
    Keyboard
    Dell Keyboard
    Mouse
    Microsoft Intellimouse
    Internet Speed
    Cable Medium Speed
    Browser
    Chrome/IE 10
    Antivirus
    Eset NOD32 6.x/Win Defend
    Other Info
    Recently lost my Windows 8 on my main PC, had to go back to Windows 7.

badtyper

Member
Member
Posts
39
#9
IS it 8 or 8.1 which is problematic? Asus usually makes good product, but when was the board designed, is may have drivers needed that 8 can't hack.

Is it a whole system or just a board - If the board, swap it out. If the system, same thing.
My early problems with the Win8 installed,were programs that could not be installed like my Roxio Creator used for video editing. But after the Win8.1 update I could install it. but still can't connect my Canon G16 Wi-Fi camera even with it found as a device in Win8.1. Seems it still needs a driver from Win8.1 as all Canon driver are installed. I might add the Win7 computers all can connect to the Canon camera.
 

My Computer

System One

  • OS
    win8
    Computer type
    Laptop
#10
IS it 8 or 8.1 which is problematic? Asus usually makes good product, but when was the board designed, is may have drivers needed that 8 can't hack.

Is it a whole system or just a board - If the board, swap it out. If the system, same thing.
My early problems with the Win8 installed,were programs that could not be installed like my Roxio Creator used for video editing. But after the Win8.1 update I could install it. but still can't connect my Canon G16 Wi-Fi camera even with it found as a device in Win8.1. Seems it still needs a driver from Win8.1 as all Canon driver are installed. I might add the Win7 computers all can connect to the Canon camera.
Have you seen this updated Canon PIXMA wireless set up for windows 8.1 yet?
Canon PIXMA Wireless Setup Assistant (Windows)

Update History

[Ver. 2.1.0]
- Windows 8.1 has been added as a supported OS.
 

My Computer

System One

  • OS
    Windows 8.1 Pro WMC
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home built
    CPU
    Q9650 @ 4.05 GHz
    Motherboard
    Gforce 780i SLI FTW
    Memory
    8GB Gskill DDR2 1200Mhz
    Graphics Card(s)
    GTX-480
    Sound Card
    Asus D2 Xonar
    Monitor(s) Displays
    HannsG
    Screen Resolution
    1680x1050
    Hard Drives
    Gskill 120GB SSD
    PSU
    Thermal Take 1000watts
    Case
    Thermal Take Xtreme
    Cooling
    9 fans air cooled
    Keyboard
    G15 logitech
    Mouse
    G9 logitech
    Internet Speed
    50mbps
Posts
4
#11
Ya it was just bad out of the box. Worked for about an hour before it started crashing every 5 minutes. I did call Asus first and they just told me to do a reset. That completely screwed it up and left it stuck on the repair loop with no way out because it couldn't detect the OS. I got it to start up again by reinstalling Windows 8 using a flash drive with the install disk that I have for another computer. It worked but the crashes continued. MEMORY_MANAGEMENT. And I won't give up yet. I'm gonna have them send me a replacement when I send it back. I've heard good things about Asus from several people. I guess I just had really bad luck to get the product that has defects. I doubt it will happen twice though. Let's hope not.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Asus
    CPU
    2.4Ghz Intel® Core™ i7-4700HQ
    Memory
    12GB DDR3
    Graphics Card(s)
    Nvidia Geforce GTX 770M
    Screen Resolution
    1920x1080

XweAponX

New Member
VIP Member
Pro User
#12
The error log says "Memory Management"?

-Bad RAM then. Check your RAM with Memtest and all other Memory checkers you can find.
 

My Computer

System One

  • OS
    Windows 8 Pro with Media Center/Windows 7
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Asus M2N-MX SE Plus § DualCore AMD Athlon 64 X2, 2300 MHz (11.5 x 200) 4400+ § Corsair Value Select
    CPU
    AMD 4400+/4200+
    Motherboard
    Asus M2N-MX SE Plus/Asus A8M2N-LA (NodusM)
    Memory
    2 GB/3GB
    Graphics Card(s)
    GeForce 8400 GS/GeForce 210
    Sound Card
    nVIDIA GT218 - High Definition Audio Controller
    Monitor(s) Displays
    Hitachi 40" LCD HDTV
    Screen Resolution
    "1842 x 1036"
    Hard Drives
    WDC WD50 00AAKS-007AA SCSI Disk Device
    ST1000DL 002-9TT153 SCSI Disk Device
    WDC WD3200AAJB-00J3A0 ATA Device
    WDC WD32 WD-WCAPZ2942630 USB Device
    WD My Book 1140 USB Device
    PSU
    Works 550w
    Case
    MSI "M-Box"
    Cooling
    Water Cooled
    Keyboard
    Dell Keyboard
    Mouse
    Microsoft Intellimouse
    Internet Speed
    Cable Medium Speed
    Browser
    Chrome/IE 10
    Antivirus
    Eset NOD32 6.x/Win Defend
    Other Info
    Recently lost my Windows 8 on my main PC, had to go back to Windows 7.

badtyper

Member
Member
Posts
39
#13
IS it 8 or 8.1 which is problematic? Asus usually makes good product, but when was the board designed, is may have drivers needed that 8 can't hack.

Is it a whole system or just a board - If the board, swap it out. If the system, same thing.
My early problems with the Win8 installed,were programs that could not be installed like my Roxio Creator used for video editing. But after the Win8.1 update I could install it. but still can't connect my Canon G16 Wi-Fi camera even with it found as a device in Win8.1. Seems it still needs a driver from Win8.1 as all Canon driver are installed. I might add the Win7 computers all can connect to the Canon camera.
Have you seen this updated Canon PIXMA wireless set up for windows 8.1 yet?
Canon PIXMA Wireless Setup Assistant (Windows)

Update History

[Ver. 2.1.0]
- Windows 8.1 has been added as a supported OS.
I downloaded the file ran it, but it did nothing to connect the camera.
 

My Computer

System One

  • OS
    win8
    Computer type
    Laptop