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Bluetooth won't work, skype won't work, ntflix won;t work


Surgikill

New Member
Member
Posts
150
#1
Alright guys, I have just refreshed my pc because I was having numerous problems with it and it turned out to be a bad stick of RAM. However, now I am having software issues. Whenever I try to make a call on the desktop version of skype, the program crashes. Whenever I try to open HP support assistant, the program crashes. When i am using the metro app version of skype I get a weird artifacting type problem on any of the buttons. I have this same problem in internet explorer and on Netflix. Netflix will not play on Chrome. It will play on IE, but with the button artifacting problems. My computer will not pair via bluetooth with my phone. What would be your recommended course of action? I don't know where to begin. I have tried updating drivers and the like but it has not helped.

Thank you
 

My Computer

System One

  • OS
    Windows 8, Kali
    Computer type
    Laptop
    System Manufacturer/Model Number
    HP ENVY TouchSmart m6 Sleekbook
    CPU
    i5 4200 u
    Memory
    8gb DDR3 1600
    Graphics Card(s)
    Intel HD 4400
    Browser
    Firefox
    Antivirus
    Defender

Surgikill

New Member
Member
Posts
150
#2
Microsoft zune won't work either. It crashes when trying to set up.
 

My Computer

System One

  • OS
    Windows 8, Kali
    Computer type
    Laptop
    System Manufacturer/Model Number
    HP ENVY TouchSmart m6 Sleekbook
    CPU
    i5 4200 u
    Memory
    8gb DDR3 1600
    Graphics Card(s)
    Intel HD 4400
    Browser
    Firefox
    Antivirus
    Defender

sam97

Member
Member
Posts
20
#3
Hi.
You have already mentioned that you have a bad RAM stick (bad as in....?). Maybe it is the problem. Have you fixed it? (how?) Another thing is, try running a malwarebytes scan and an anti-rootkit scan (preferably with this). Your problem seems very similar, although not identical, to a rootkit problem. If none of these solve your problems, then wait for someone from the higher authority to help.
~sam97
 

My Computer

System One

  • OS
    Windows 8 Pro WMC
    Computer type
    PC/Desktop
    CPU
    AMD Athlon II X3
    Motherboard
    Digilite DL-960GM-GS3 FX
    Memory
    Transcend DDR3 4GB 1333 MHz
    Graphics Card(s)
    ATI Radeon 3000
    Monitor(s) Displays
    AOC
    Screen Resolution
    1366 X 768
    Hard Drives
    Seagate
    Mouse
    Odyssey
    Browser
    Firefox | Chrome
    Antivirus
    Malwarebytes | Windows Defender | Clamwin Portable

Surgikill

New Member
Member
Posts
150
#4
RAM was replaced and tested. I'll run malware and root kit when I get home.
 

My Computer

System One

  • OS
    Windows 8, Kali
    Computer type
    Laptop
    System Manufacturer/Model Number
    HP ENVY TouchSmart m6 Sleekbook
    CPU
    i5 4200 u
    Memory
    8gb DDR3 1600
    Graphics Card(s)
    Intel HD 4400
    Browser
    Firefox
    Antivirus
    Defender

Surgikill

New Member
Member
Posts
150
#5
I just ran the rootkit scan and the malwarebytes scan and they came back clean.
 

My Computer

System One

  • OS
    Windows 8, Kali
    Computer type
    Laptop
    System Manufacturer/Model Number
    HP ENVY TouchSmart m6 Sleekbook
    CPU
    i5 4200 u
    Memory
    8gb DDR3 1600
    Graphics Card(s)
    Intel HD 4400
    Browser
    Firefox
    Antivirus
    Defender

Surgikill

New Member
Member
Posts
150
#6
Can anybody help at all? I can't do anything on this laptop besides browse the internet and type up text documents. GoPro cineform studio will also not work.

EDIT: In event viewer this is the description I get when GoPro crashes.

Faulting application name: GoPro Studio.exe, version: 0.0.0.0, time stamp: 0x52e952ff
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000
Faulting process id: 0x%9
Faulting application start time: 0x%10
Faulting application path: %11
Faulting module path: %12
Report Id: %13
Faulting package full name: %14
Faulting package-relative application ID: %15
 

My Computer

System One

  • OS
    Windows 8, Kali
    Computer type
    Laptop
    System Manufacturer/Model Number
    HP ENVY TouchSmart m6 Sleekbook
    CPU
    i5 4200 u
    Memory
    8gb DDR3 1600
    Graphics Card(s)
    Intel HD 4400
    Browser
    Firefox
    Antivirus
    Defender

Surgikill

New Member
Member
Posts
150
#7
I ended up refreshing the computer and the programs work fine now. I'm testing it to find out what caused the problem
 

My Computer

System One

  • OS
    Windows 8, Kali
    Computer type
    Laptop
    System Manufacturer/Model Number
    HP ENVY TouchSmart m6 Sleekbook
    CPU
    i5 4200 u
    Memory
    8gb DDR3 1600
    Graphics Card(s)
    Intel HD 4400
    Browser
    Firefox
    Antivirus
    Defender

sam97

Member
Member
Posts
20
#8
Well, good luck. If you find any problems, keep bumping this post not more than once in 24 hours so that someone will notice. If everything works fine, take refresh as an answer and mark this thread Solved. And once again, Good Luck.
 

My Computer

System One

  • OS
    Windows 8 Pro WMC
    Computer type
    PC/Desktop
    CPU
    AMD Athlon II X3
    Motherboard
    Digilite DL-960GM-GS3 FX
    Memory
    Transcend DDR3 4GB 1333 MHz
    Graphics Card(s)
    ATI Radeon 3000
    Monitor(s) Displays
    AOC
    Screen Resolution
    1366 X 768
    Hard Drives
    Seagate
    Mouse
    Odyssey
    Browser
    Firefox | Chrome
    Antivirus
    Malwarebytes | Windows Defender | Clamwin Portable