• This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn more.

Bluetooth not working in Windows 8.1


bkchng

New Member
Posts
11
#1
Hi!

I have a bluetooth module (Broadcom 2070) installed in my laptop.
The hardware seems to be functioning fine (at least from Device Manager). However, when I go to Bluetooth Settings, all I see is this:

Capture.JPG
I'm not able to remove the Bluetooth Mouse there, and I'm also not able to detect any Bluetooth devices at all. I've even tried to use a Bluetooth dongle but to no avail. I've seen some suggested solutions to enable Bluetooth Support Services (which I have, and placed under Local Access), but this doesn't work for me as well.
And oh, I've downloaded and installed the latest WIDCOMM drivers.
Here's a screenshot of what I see in Device Manager, if helps.
Capture2.JPG

Could anyone help me as I'm at my wit's end? Thank you so much in advance.
 

My Computer

System One

  • OS
    Windows 8

popeye

New Member
VIP Member
Guru
United States

Posts
3,090
#4
What laptop? Is there a driver on their site?
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model Number
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.

bkchng

New Member
Posts
11
#5
It's a Dell E5430.
There's no bluetooth built into my system (it's a company laptop), but I've installed a Bluetooth module (Broadcom BCM4313 Mini PCIe 802.11n Bluetooth BCM94313HMGB 600370-001 Wifi Half) from eBay. Also tried to use an external bluetooth dongle. Didn't work as well. I've already upgraded to the latest driver I could find.
Do you think this is a hardware issue or an issue with Windows?

Thanks.
 

My Computer

System One

  • OS
    Windows 8

popeye

New Member
VIP Member
Guru
United States

Posts
3,090
#6

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model Number
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.

bkchng

New Member
Posts
11
#7
The strange thing is that this card (and the external dongle) has worked with my laptop before. However, I stopped using Bluetooth for a while, and when I tried it again recently, it didn't work again. So it seems to be an issue with Windows?
 

My Computer

System One

  • OS
    Windows 8

popeye

New Member
VIP Member
Guru
United States

Posts
3,090
#8
Well, again that's new info from before. Dell Laptops are usually very picky on the internal cards they will accept. I believe the pinout on the board connectors is different from the norm. If it was working before then something has changed. Could uninstall it in device manager then reboot and see if anything changes.

I had lots of wireless/bluetooth problems until I upgraded to 8.1.
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model Number
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.