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blue screen with smiley face


trishter

New Member
Posts
1
#1
I have been getting the blue screen memory dump files error and then the laptop reboots unexpectedly and I lose what I am working on. It is frustrating. This laptop is only 4 yrs old.

What should I do to fix this?
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    Toshiba satellite

zbook

VIP Member
VIP Member
Member
Posts
21
#2

My Computer

System One

  • OS
    windows 10 professional Version 10.0.17134 Build 17134
    Computer type
    Laptop
    System Manufacturer/Model Number
    HP zbook G2
    CPU
    Processor Intel(R) Core(TM) i7-4810MQ CPU @ 2.80GHz, 2801 Mhz, 4 Core(s), 8 Logical Processor(s)
    Motherboard
    HP KBC Version 03.12
    Memory
    32GB
    Graphics Card(s)
    NVIDIA Quadro K4100M
    Browser
    edge
    Antivirus
    windows defender

zbook

VIP Member
VIP Member
Member
Posts
21
#3
Update the specs in the "My Computer" section:

In the left corner below in your post you find 'My System Specs'.
After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
System Info - See Your System Specs - Windows 7 Help Forums

Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)
 

My Computer

System One

  • OS
    windows 10 professional Version 10.0.17134 Build 17134
    Computer type
    Laptop
    System Manufacturer/Model Number
    HP zbook G2
    CPU
    Processor Intel(R) Core(TM) i7-4810MQ CPU @ 2.80GHz, 2801 Mhz, 4 Core(s), 8 Logical Processor(s)
    Motherboard
    HP KBC Version 03.12
    Memory
    32GB
    Graphics Card(s)
    NVIDIA Quadro K4100M
    Browser
    edge
    Antivirus
    windows defender