Solved Blue screen "shutting down"

[beatrizita33]

All I have is a blue screen with "shutting down" on it. Forced a shutdown and even removed the battery but the blue screen is back. I have files that need to be saved on this.

Any suggestions?

Sony VAIO core i3 laptop

 

[beatrizita33]

Power button on - off several times with f8(maybe) and it started back up.

 

[usasma]

Thanks for letting us know!

1) BACKUP YOUR STUFF!!!! IT MAY HAPPEN AGAIN!!!

2) For starters:

At work we start all repairs with a set of diagnostics. Often they find problems that weren't even expected. It's a waste of time to try to fix software on a system that has hardware problems.
Please try these free diagnostics for starters: Initial Hardware Diagnostics
Also, please ensure that you have ALL available Windows Updates (it may take several trips to get them all).

3) If the problem recurs:
Please provide this information so we can provide a complete analysis: https://www.eightforums.com/bsod-cr...e-screen-death-bsod-posting-instructions.html