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Blue Screen of Death (BSOD) Posting Instructions


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Brink

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mvp
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BSOD - Posting Instructions

information   Information
This will show you how to help provide needed information about your system and dump files. It will not contain any personal or sensitive information about you or your data.

To get better help with your Windows 8 BSOD issue, please follow these steps below.


To Use DM Log collector Tool

NOTE: DM Log collector Tool created by John (z3r010).

1. Click/tap on the Download button below to download the file below.


download

2. Save the .exe file to your desktop or other convenient location.

3. Double click on the file to run it.

4. If prompted by UAC then, click/tap on Yes (Windows 7/8) or Continue (Vista).

5. A command prompt will now open to get the required information from your system, save the information into a YourComputerName-xxxxxx.zip file on your desktop, and close.

6. When finished with step 5, do either step 7 or 8 below.

7. If You Have Already Started a Thread in "Crashes and Debugging"

A) Go back to your original thread that you created for your BSOD issue, edit your existing post or reply with a new post, and go to step 9 below.

8. If You Have Not Already Started a Thread in "Crashes and Debugging"
NOTE: Please do not create duplicate threads and posts on the same issue. Doing so will only waste your time and the time of other members trying to help.

A) Start a new thread in the Crashes and Debugging forum area, post all details about your BSOD issue, then go to step 9 below.

9. In your BSOD post, upload the YourComputerName-date.zip file into your post.


[HR][/HR]
Guidelines for ensuring that you get a response without much delay

information   Information
Below are some guidelines which would help you(The User) in getting a speedy response from the helpers.


  1. There are not many Blue Screen Crash Analysts and because of that a response might be delayed. If you have not received a response, please post in this thread - http://www.eightforums.com/bsod-crashes-debugging/48165-have-you-been-waiting-response.html and post a link to the thread which you have opened.
  2. Kindly do not create multiple threads if you have not received a response. This is not only frowned upon but also confuses the helpers.
  3. Kindly do not bump the posts. This has been said repeatedly and the reason is that we sort the threads according to the number of responses so if you reply to the thread, it seems as if you are being helped. This only results in your thread being ignored. Even if you have any updates and have not received any response from a helper, kindly edit your original thread and post the update there.
  4. If we find that there is presence of pirated software on the system, your thread would be closed without any further notice since forum rules do not permit this and in this field, pirated software causes random behavior which we do not expect. Before requesting help, kindly ensure that you are running a genuine copy of Windows Operating System.
  5. Please do not forget to read the thread - http://www.eightforums.com/bsod-cra...e-screen-death-bsod-posting-instructions.html and then upload the required ZIP file. Even if you are not facing any crashes or have no dump files, please upload the ZIP file since it contains vital information.
  6. Please do not attach a single dump file for diagnosing the issue. It has been observed that people post only a single dump file which in many cases is not sufficient. Hence kindly make sure that you follow Guideline #5.

[HR][/HR]
 
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My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom self built
    CPU
    Intel i7-3930K 3.2 Ghz (O/C to 4 Ghz)
    Motherboard
    ASRock X79 Extreme11
    Memory
    32 GB (8GBx4) G.SKILL DDR3 Quad PC3-19200 2400 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    SB Recon 3Di Integrated Chip
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    256GB OCZ Vector
    6TB WD Black WD6001FZWX
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Corsair Air 740
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master
    Internet Speed
    100 Mb/s Download and 10 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Lite-On iHBS212 12x BD Writer
    Creative F200 webcam
    Samsung CLX-3175FW Printer
    Linksys EA9500 Router
    Arris SB6190 Cable Modem
    APC SMART-UPS RT 1000 XL
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