blank screen after long hibernation

S

swodniw8guy

New Member
Messages
20
I am not sure if this is the right place to create this topic, however I noticed this is the BSOD and debugging segment of the forum, this isn't a BSOD problem but I believe it qualifies as a bug problem. I am having a problem with my HP envy laptop (Windows 8.1 OS), whenever I hibernate my laptop for a long time (7-8hrs) and I try to start up again, the screen is stuck on a blank screen. The laptop starts up BUT the screen display remains blank, I would have to completely turn off the system using the power button and the start it up again for it to display. I started having this problem about 4days ago, I am not sure what the problem is but I would really appreciate some suggestions on how to resolve this issue.


edit: I have followed the BSOD post instructions here https://www.eightforums.com/bsod-crashes-debugging/10685-blue-screen-death-bsod-posting-instructions.html, I have attached a copy of my report to this post.

 

Attachments

Last edited:
Try to upload it again or run the tool again, it appears that something went wrong as the size is incorrect.
 
Please run the following command in an admin command prompt.
Code: 
md "%USERPROFILE%\Desktop\CollectedFiles"&wmic /output:"%USERPROFILE%\Desktop\CollectedFiles\hotfix.txt" qfe list full /format:table&copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\CollectedFiles\"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\CollectedFiles\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp"&findstr /v "Owner." "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp" > "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.txt"&del "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp"&driverquery /v > "%USERPROFILE%\Desktop\CollectedFiles\drivers.txt"&msinfo32 /nfo "%USERPROFILE%\Desktop\CollectedFiles\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\CollectedFiles\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\CollectedFiles\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\CollectedFiles\installed.txt"&net start > "%USERPROFILE%\Desktop\CollectedFiles\services.txt"&sc query type= driver state= all > "%USERPROFILE%\Desktop\CollectedFiles\driver_status.txt"&sc query type= service state= inactive > "%USERPROFILE%\Desktop\CollectedFiles\inactive_services_status.txt"&sc query type= service state= all > "%USERPROFILE%\Desktop\CollectedFiles\all_services_status.txt"&REM wmic service list full /format:htable >%USERPROFILE%\Desktop\CollectedFiles\service.html&REM wmic /output:%USERPROFILE%\Desktop\CollectedFiles\nics.html nicconfig list /format:hform
It creates a new folder on your desktop called 'CollectedFiles' which should contain several files:
  • hotfix.txt,
  • *.dmp,
  • hosts.txt,
  • systeminfo.txt,
  • drivers.txt,
  • msinfo32.nfo,
  • eventlog.txt,
  • uninstall.txt,
  • installed.txt,
  • services.txt,
  • driver_status.txt,
  • inactive_services_status.txt,
  • all_services_status.txt,
Right click the folder, select 'send to' and click 'zip (compressed) folder'. Upload the zip.

If any problem occurs whilst collecting the files using the above command, please let me know.
 
axe0 said:
Please run the following command in an admin command prompt.
Code: 
md "%USERPROFILE%\Desktop\CollectedFiles"&wmic /output:"%USERPROFILE%\Desktop\CollectedFiles\hotfix.txt" qfe list full /format:table&copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\CollectedFiles\"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\CollectedFiles\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp"&findstr /v "Owner." "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp" > "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.txt"&del "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp"&driverquery /v > "%USERPROFILE%\Desktop\CollectedFiles\drivers.txt"&msinfo32 /nfo "%USERPROFILE%\Desktop\CollectedFiles\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\CollectedFiles\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\CollectedFiles\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\CollectedFiles\installed.txt"&net start > "%USERPROFILE%\Desktop\CollectedFiles\services.txt"&sc query type= driver state= all > "%USERPROFILE%\Desktop\CollectedFiles\driver_status.txt"&sc query type= service state= inactive > "%USERPROFILE%\Desktop\CollectedFiles\inactive_services_status.txt"&sc query type= service state= all > "%USERPROFILE%\Desktop\CollectedFiles\all_services_status.txt"&REM wmic service list full /format:htable >%USERPROFILE%\Desktop\CollectedFiles\service.html&REM wmic /output:%USERPROFILE%\Desktop\CollectedFiles\nics.html nicconfig list /format:hform
It creates a new folder on your desktop called 'CollectedFiles' which should contain several files:
  • hotfix.txt,
  • *.dmp,
  • hosts.txt,
  • systeminfo.txt,
  • drivers.txt,
  • msinfo32.nfo,
  • eventlog.txt,
  • uninstall.txt,
  • installed.txt,
  • services.txt,
  • driver_status.txt,
  • inactive_services_status.txt,
  • all_services_status.txt,
Right click the folder, select 'send to' and click 'zip (compressed) folder'. Upload the zip.

If any problem occurs whilst collecting the files using the above command, please let me know.
Click to expand...


The command ran successfully but it didn't copy anything to the desktop
 



Diagnostics Test

HDD TEST


Note   Note
Run the tests on all hard drives/partitions!


Please run HDTune first, in the order posted!


:ar: Run HDTune to

  • check the health,
  • scan for errors, no quick scan but full scan
  • run a benchmark.

It may take some time, but please take the time you need to perform it properly.
When above is done please make screenshots of the following

  • the health,
  • the error scan,
  • the benchmark incl. following
    • transfer rate,
    • access time,
    • burst rate,
    • cpu usage.



:ar: Run SeaTools DOS to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
Run the long test.
Note   Note
Do not run SeaTools on an SSD as the results will be invalid.


Make a photo of the result and post it.


:ar: Run chkdsk
Disk Check - Windows 7 Help Forums
Use option TWO with parameter /r
Upload the chkdsk log :arrow: Check Disk (chkdsk) - Read Event Viewer Log - Windows 7 Help Forums
 
You must log in or register to reply here.

Similar threads

aman97aman
CSGO shows a blank screen for 10 seconds on my lenovo Z51-70.
Replies
0
Views
2K
aman97aman
aman97aman
H
Blank blue screen after click repair on win 8.1 install dv
Replies
0
Views
1K
hardya
H
S
Windows Update (Desktop ver) Blank Screen
Replies
1
Views
3K
TheITGuru
T
T
Blank screen on all boot options - can't boot anything!
Replies
0
Views
1K
trimfrim20
T
C
Solved Blank blue screen after startup before login.
Replies
5
Views
7K
ConorRoads
C
Back
Top