blank screen after long hibernation

[swodniw8guy]

I am not sure if this is the right place to create this topic, however I noticed this is the BSOD and debugging segment of the forum, this isn't a BSOD problem but I believe it qualifies as a bug problem. I am having a problem with my HP envy laptop (Windows 8.1 OS), whenever I hibernate my laptop for a long time (7-8hrs) and I try to start up again, the screen is stuck on a blank screen. The laptop starts up BUT the screen display remains blank, I would have to completely turn off the system using the power button and the start it up again for it to display. I started having this problem about 4days ago, I am not sure what the problem is but I would really appreciate some suggestions on how to resolve this issue.


edit: I have followed the BSOD post instructions here https://www.eightforums.com/bsod-crashes-debugging/10685-blue-screen-death-bsod-posting-instructions.html, I have attached a copy of my report to this post.

 

[axe0]

Follow Blue Screen of Death (BSOD) Posting Instructions and we'll see if it qualifies as a BSOD problem

 

[swodniw8guy]

Follow Blue Screen of Death (BSOD) Posting Instructions and we'll see if it qualifies as a BSOD problem

I've done as you instructed.

 

[axe0]

Try to upload it again or run the tool again, it appears that something went wrong as the size is incorrect.

 

[swodniw8guy]

Here is the new one, seems to be the same size

 

[axe0]

Please run the following command in an admin command prompt.

md "%USERPROFILE%\Desktop\CollectedFiles"&wmic /output:"%USERPROFILE%\Desktop\CollectedFiles\hotfix.txt" qfe list full /format:table&copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\CollectedFiles\"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\CollectedFiles\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp"&findstr /v "Owner." "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp" > "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.txt"&del "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp"&driverquery /v > "%USERPROFILE%\Desktop\CollectedFiles\drivers.txt"&msinfo32 /nfo "%USERPROFILE%\Desktop\CollectedFiles\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\CollectedFiles\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\CollectedFiles\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\CollectedFiles\installed.txt"&net start > "%USERPROFILE%\Desktop\CollectedFiles\services.txt"&sc query type= driver state= all > "%USERPROFILE%\Desktop\CollectedFiles\driver_status.txt"&sc query type= service state= inactive > "%USERPROFILE%\Desktop\CollectedFiles\inactive_services_status.txt"&sc query type= service state= all > "%USERPROFILE%\Desktop\CollectedFiles\all_services_status.txt"&REM wmic service list full /format:htable >%USERPROFILE%\Desktop\CollectedFiles\service.html&REM wmic /output:%USERPROFILE%\Desktop\CollectedFiles\nics.html nicconfig list /format:hform

It creates a new folder on your desktop called 'CollectedFiles' which should contain several files:

• hotfix.txt,
• *.dmp,
• hosts.txt,
• systeminfo.txt,
• drivers.txt,
• msinfo32.nfo,
• eventlog.txt,
• uninstall.txt,
• installed.txt,
• services.txt,
• driver_status.txt,
• inactive_services_status.txt,
• all_services_status.txt,

Right click the folder, select 'send to' and click 'zip (compressed) folder'. Upload the zip.

If any problem occurs whilst collecting the files using the above command, please let me know.

 

[swodniw8guy]

Try to upload it again or run the tool again, it appears that something went wrong as the size is incorrect.

Here's the new one, its heavier than the one I uploaded yesterday, Please check and see if it says anything about the situation I am having with my laptop.

 

[swodniw8guy]

Please run the following command in an admin command prompt.

md "%USERPROFILE%\Desktop\CollectedFiles"&wmic /output:"%USERPROFILE%\Desktop\CollectedFiles\hotfix.txt" qfe list full /format:table&copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\CollectedFiles\"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\CollectedFiles\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp"&findstr /v "Owner." "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp" > "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.txt"&del "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp"&driverquery /v > "%USERPROFILE%\Desktop\CollectedFiles\drivers.txt"&msinfo32 /nfo "%USERPROFILE%\Desktop\CollectedFiles\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\CollectedFiles\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\CollectedFiles\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\CollectedFiles\installed.txt"&net start > "%USERPROFILE%\Desktop\CollectedFiles\services.txt"&sc query type= driver state= all > "%USERPROFILE%\Desktop\CollectedFiles\driver_status.txt"&sc query type= service state= inactive > "%USERPROFILE%\Desktop\CollectedFiles\inactive_services_status.txt"&sc query type= service state= all > "%USERPROFILE%\Desktop\CollectedFiles\all_services_status.txt"&REM wmic service list full /format:htable >%USERPROFILE%\Desktop\CollectedFiles\service.html&REM wmic /output:%USERPROFILE%\Desktop\CollectedFiles\nics.html nicconfig list /format:hform

It creates a new folder on your desktop called 'CollectedFiles' which should contain several files:

• hotfix.txt,
• *.dmp,
• hosts.txt,
• systeminfo.txt,
• drivers.txt,
• msinfo32.nfo,
• eventlog.txt,
• uninstall.txt,
• installed.txt,
• services.txt,
• driver_status.txt,
• inactive_services_status.txt,
• all_services_status.txt,

Right click the folder, select 'send to' and click 'zip (compressed) folder'. Upload the zip.

If any problem occurs whilst collecting the files using the above command, please let me know.

The command ran successfully but it didn't copy anything to the desktop

 

[axe0]

Diagnostics Test

HDD TEST

   Note

Run the tests on all hard drives/partitions!


Please run HDTune first, in the order posted!

:ar: Run HDTune to

• check the health,
• scan for errors, no quick scan but full scan
• run a benchmark.

It may take some time, but please take the time you need to perform it properly.
When above is done please make screenshots of the following

• the health,
• the error scan,
• the benchmark incl. following
  • transfer rate,
  • access time,
  • burst rate,
  • cpu usage.

:ar: Run SeaTools DOS to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
Run the long test.

   Note

Do not run SeaTools on an SSD as the results will be invalid.

Make a photo of the result and post it.


:ar: Run chkdsk
Disk Check - Windows 7 Help Forums
Use option TWO with parameter /r
Upload the chkdsk log Check Disk (chkdsk) - Read Event Viewer Log - Windows 7 Help Forums