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Black screen when playing videos from dvd and powerpoint

Caroline33

New Member
Ive recently purchased a Toshiba Laptop L50D. It used to play dvds and videos in powerpoint. Now I only have sound and a black screen. Im delivering a presentation this eve and would appreciate any support
 

My Computer

System One

  • OS
    windows 8

lmaneke

New Member
Member
Does the laptop have its own DVD Software? You would have to have a 3rd party software like Cyber link DVD, or you would have to have Windows 8.1 Pro with Media Center to play DVDs from PowerPoint as it needs decoding software to run it.
 

My Computer

System One

  • OS
    Windows 8.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    ASUS
    CPU
    Intel Core 2 Quad Q6600 2.40 ghz
    Motherboard
    ASUS P5K PRO
    Memory
    2 GB DDR2
    Graphics Card(s)
    PNY NVIDIA Geforce GT 630
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender

Caroline33

New Member
Hi yes the laptop has cyber link power DVD 12. Both PowerPoint videos and DVD worked fine until a wk ago. Not sure if I'm doing the right think but currently setting the computer back to factory settings as I did a restore and it didn't change anything.
 

My Computer

System One

  • OS
    windows 8

broe23

Retired from the grind
VIP Member
Pro User
What mfg & model of monitor or projecter are you using? Does Windows show up on just the laptop screen? How are you connecting to the second screen?
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.

Caroline33

New Member
Hi.. I'm not sure what mfg means. Generally I use different models of projectors as I don't have my own. I connect to the second screen by pressing the windows key and P or if I swipe in from the right the options come up to extend or duplicate etc
 

My Computer

System One

  • OS
    windows 8

broe23

Retired from the grind
VIP Member
Pro User
mfg is short for 'Manufacturer". As for reinstalling the OS, you did not need to do that. You basically took the wrong path in fixing a simple issue, if only you would have been a lot more forthcoming in the information I asked for at the beginning.

Without following the steps needed to diagnose an issue, but the end-user just ups and does what they want. You really made it more difficult.
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.

Caroline33

New Member
Hi broe23 thank you for your feedback. I do take on board what you say. setting the computer back to factory settings may not have been the right decision. I done this in haste due to needing to deliver a presentation but I again thank you.
 

My Computer

System One

  • OS
    windows 8

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